Lucky

The 1-​star is really for the pharmacy at Lucky’s. Wow the pharmacy technicians here really suck. I had my dermatologist send my prescription here since it was fairly close to my apartment. Went in to try to pick it up on a Saturday evening around 3 pm. The lady there tells me that the prescription isn’t ready yet, but would be in 15 minutes or so. She takes my card and information down and tells me to come bac in 15 minutes. I come back in 20 minutes and she said it’s still not done because she hasn’t gotten around to filling it yet. So she tells me to sit on the side to wait. 5 – 10 minutes pass by and she comes over and asks for my insurance information AGAIN. After already giving it to her the first time. So then I give it to her and she’s having issues because it’s not going through so she spends the next 10 – 15 minutes trying to figure out how to get the insurance to work and calling the insurance company. I’m standing there a good 40+ minutes after I had originally gotten there, still waiting. Finally she gets through and starts filling the prescriptions — by this point a long line had formed behind me as well. Then she’s running around trying to find all the medications and she tells me that they don’t have one of them in stock but they would order and it’d be in on Monday. So I was like ok lady sure, I’m just trying to get my prescription because I sorta had plans that didn’t involve waiting at a pharmacy for over an hour. I finally get my prescriptions and it took over an hour when she originally said it would be ready in 15. WHAT THE HECK. Also I’m writing this on the Tuesday after I went to the pharmacy. Still have not received a call about my prescription that was supposed to be ready on Monday. They don’t answer their phone either. I tried calling several times. –_​_​_​_​_​_​_​_​_​–

The prices seem a bit high compared to, say, Trader Joe’s which was unexpected for us. I would have guessed TJ was more expensive.
The most hilarious things are the signs swearing by all the gods that they pride themselves on the cleanliness of the bathrooms.
One step inside and you’re assaulted by sticky piss-​smelling floors and a terror of touching anything.
Toilet stall so poorly installed everyone can see your business, they should have a coin-​operated slot for people to watch you.
Also, they price things in a deceptive way.
If you try to compare, say, nose-​blowing tissues they list the price per box. Big whoop, I already knew this. I need the price per square foot, or per square inch, so I can compare brand A versus brand B.
Be careful if they just list the price «Per CT», that just means «per count» which means nothing.

This is a my neighborhood supermarket. It is close to my home with big parking lot. but their stuff a little more pricier than some other stores, so I only buy the stuff I need when they have them on sale, this Lucky’s does not have enough options of organic fruits and veggies, I hope they will consider into that because I realized our neighborhood Safeway is expanding their organic items. I think the neighborhood will be more than welcome for that., However I still feel like they are my good neighbors.

This rating is for the layout of the parking spaces. It does appear that they are at an inconvenient angle for the most part. However, a lot of the blame goes to the conscienceless people who make no effort to park properly. It is because of such a nimrod that one day after returning from Luckys I was ‘gifted’ with a dent.
Just today while waiting for a few minutes before exiting my car someone came and parked next to me. Crookedly. Did the driver even consider how badly she parked her SUV? No. So off I went to find another parking space lest I get more than another dent.
So do be careful.

This Lucky’s is simply a wonderful place for groceries.
I used to routinely go to the Lucky’s in Pacifica for groceries, but is closed down this past summer and a lot of the management was moved to this location to work instead of being laid off. The management was great back in Pacifica, and they’re doing an excellent job here.
This Lucky’s is much more spacious with a nice clean feel and a modern look. The staff are friendly and really helpful for finding what I need. It can get really busy during peak hours however, but they do a good job with opening cashiers to shorten the wait times. Due to the size and busyness of the place, I find that it’s not as easy to get to know the workers and have a happy, welcoming community vibe, but the workers do get their job done.

The store is definitely spacious and to my liking in size but could use some updating. The store has no good vibes when I walk in. They also should hire more people. There need for efficient workers is obvious. Also, there are those who choose to stand astound and do nothing as well. It is very frustrating to be looking for items and find employees that cannot help. I always love the response, «I do not know where that is or what that is». Okay, I get not everyone has a clear understanding of their job description, cool. I just do not understand why anyone would want to work here if they cannot meet the demands and expectations of their job. I would just guess that there is no consistent training or protocol in making sure that all workers are competent within their workplace. Just be careful asking for which aisle to go to.

It’s not a destination outing or anything like that, but my friend works nearby and this is a convenient place to stop for beer and frozen pizza (DiGiorno 2 or $ 11.59– holla!) for a very budget girls night.
You’ll find roughly the same WWII era extra long bread lines that you will checking out at Safeway, but the better sales on staple items (pizza, soft pretzels, double-​wide jars of Tostitos Salsa Con Queso melty cheese) make it more bearable.
Add on and extra .5 stars for selling Jack Fruit here, unlike my local Safeway.

Lines can get crazy during peak hours, but employees are pretty nice and will assist you if you need any help.

This location is actually closer to where I’m staying. *Read my prior review on Lucky in Unilocal.
This location seems to be smaller, as I wasn’t happy with the selection in the produce section.
Otherwise, this is a good place to shop. Still lots of options, including some generic choices.

I will not go there anymore for at least some of the staffs are terrible and I will warn my friends around that area.
I went there with a coke coupon and a coke+ritz coupon. When I went through the self-​checkout, the system couldn’t read the coupon so a lady came but she couldn’t figure it out. She tried to put the coupon in manually but told me I couldn’t use both coupons on the same coke. I asked her where was this policy listed and she just replied this was the rule and ignored my question. That’s fine to me. While I was getting my coupons back, I told her their competitors such as Target and Safeway would take the coupons with no issue. The lady replied «Don’t tell me» and «go there then». Her attitude was the problem to me. On my way out, I came across the store manager so I told him about the staff’s attitude issue. He said he would talk to her and then headed an opposite direction. Great! I never encountered such a terrible experience from other stores.
I took my business to Target and no question was asked regarding the coupons.

I won’t go to this store anymore for anything but one-​offs like milk or bread when I don’t feel like going all the way to TJs in Stonestown or to Westlake.
Their produce is not nearly as good as it used to be, and they’re often out of basic things like broccoli. How does a grocery store run out of all forms of broccoli? What they do have is too often not exactly the peak of freshness. Safeway at Westlake’s produce section is so much better. Fresher, better variety, well stocked, and their selection or organic produce keeps expanding.
I’ve had so many infuriating interactions with the woman who mans the self-​checkout most evenings I’m afraid I’ll lose it entirely the next time. I can’t remember the last time I dealt with an alleged customer service person who evidences such an infuriating combination of misplaced condescension, poor communication skills, and unpleasant personality. When your staff is worse to deal with than the CS people at DPT you have a problem.
The final straw was when a cashier literally tossed every item I’d purchased to the bagging carousel. Yogurt — whack. Apples — whack. Mushrooms –whack. It was violent enough that the woman in line behind me flinched when the potatoes crashed down. I made eye contact with her and asked if she’d be more gentle with my food… cheese — whack (and on top of the mushrooms, natch).
When I’d rather voluntarily subject myself to the nightmare of Westlake on a weeknight after work, you know it’s bad.

I go in between this Lucky and the other nearby. It is a small store which could use a remodel. I also find it weird that they also no longer supply the small shopping baskets for customers, the sales clerk said customers were stealing the baskets.

I enjoy this neighborhood supermarket. From Lucky’s to Albertson’s and back to Lucky’s. It is close to my home with big parking lot there. I realized few staffs were there since I was a teenager. I do not know their names but I feel like they are my good neighbors. Lucky’s usually do not have those stupid coupons and club card to get the discounts. They do not force you the buy something 3 for $ 10 but 1 for $ 4. They divide the math evenly. However, this Lucky’s does not have enough options of organic fruits and veggies. Also, their seafood department does not have a lot of varieties. I hope they will consider into that because I realized our neighborhood Safeway is expanding their organic items. I think the neighborhood will be more than welcome for that

I have no problems with this Lucky’s. If and only if…
I don’t go on a weekend.
I avoid all items other THAN sale. (All else is pricier than other retailers).
Customer service is awesome here. I have yet to encounter a bad employee.
They have some items that are unique to Lucky’s. Aisles are clean.
Bathroom is a no no. avoid at all costs. unless you want to gag.
That is all.

I grew up in the Sunset District. I remember when Gets was here along with Lucky’s being Albertson’s BEFORE it was Lucky’s. The service is okay, parking is easy, prices… well, they’re about to be expected for San Francisco.

The lines are unreal. It’s a Saturday at 5pm and lines are 5 – 6 people deep. I picked the wrong market, time, or both

Everyone is saying the customer service is bad but I never had a problem with it. I’ve been coming here everyday to get breakfast since I was in elementary school because my dad would get coffee at tullys. I would always go to the same cashier who would greet me a good morning every day. Prices are decent, parking is easy to find, and it is not too busy. I have never had a hard time with waiting for line buts that probably because I don’t go at the busiest hours.

The customer service at the is store is awful. Most of the employees are either rude, lazy or have an attitude. No one who works here will ever go out of their way to be helpful, like to get you a cart when there are none out front and the store is empty.
If you’re someone who prefers to buy organic produce– BUYER BEWARE — a few nights ago I ran in to buy some fresh berries and there was a big stand in the middle of the produce department with signs all over that said, «L o c a l O r g a n i c s» where all the strawberries, blueberries, raspberries & blackberries were AND NONE OF THEM WERE ORGANIC! There were no organic berries in the store.
After recently buying non organic blueberries by mistake (at Safeway), it was scary when I got home & rinsed them how much pesticide residue was visible as an oily like film in the water even after rinsing them repeatedly over & over & over.
Anyway, I did not buy any berries & went I went to pay for a few things I bought, I told the cashier about the misleading produce display & asked her if she would please tell the manager. She told me she works at night & doesn’t see the manager so I should tell him myself. I asked her if she could tell her supervisor, so she calls him on the loud speaker– Ugh! I was done at the check out & slowly walked towards the exit waiting to see if the supervisor appeared. When he did, he was holding a cash drawer, says something to the cashier who helped me and walks to the back of the store in the opposite direction of where I was. Whatever! I realize it’s late & people are tired & just want to go home but the employees at Lucky act this way every time I go there. That store needs a new manager, a new crew & a new attitude!
The funny thing about this is that supervisor is one of the only nice, friendly people I have encountered in that store who has been helpful in the past. He’s probably the reason why I did not write a review sooner because i have left that store pissed off more than once as a result of the poor customer service.
ABOUT DELI PARTY PLATTERs: Ordered a classic cheese & cracker tray but called to see if I could get it later that same day. I was happy that they said they could. I thought I could pay on line & told the person I spoke with on the phone I wanted to do this & she said to just bring the print out. Well turns out you can order online but not pay! Jeez! So much for saving time. I was hoping to run into Lucky & pick it up –already paid– for a meeting at the Stern Grove Clubhouse. So the other issue is when you order online, soonest pickup time is 24 hours. I tried called deli repeatedly– Actually dialed Lucky’s main number– to clarify this was the order for today BUT NO ONE ANSWERS THE PHONE AT 11AM! Just rings & rings re re-​routes back to main & rings some more. I’ll bet they end up making another tray.. .

I stopped going as often because it seemed as though they were always running out of things, and because none of the people working there seemed to care about the customers.
I do still go occasionally though, and went out this morning, only to find they’ve changed their hours. There has been no sign on the door indicating the change. I’m generally an early shopper, and it wasn’t unusual to see some of their workers outside the door taking a break when I arrive, so I didn’t think anything of it this morning. I walked to the doors and they didn’t open. I looked inside and looked around, wondering why they weren’t opening. Nobody said a word to me. Finally I asked why they weren’t open, and was told they changed their hours.
I don’t know why they’re opening an hour later, as there were always people shopping as early as I was, but it’s pretty annoying that there was no notice of it, and no hours posted on the doors!
At this point, I’m done with them.

Lucky’s has a few amenities east bay ones don’t have:
–in house sushi making station
-«rice garden» stand dispensing chinese fast food., i.e. 1 entrée w/​1 side4.49
–red box machine dispenses seattle’s best coffee (1)
buys: «bohemian hearth» wheat bread (2.19)
-.50 cents off!
notes:
–sushi lady came over to sushi display to tell me not to touch the sushi packages.
(i only touched one. stared at many of them-​they looked unnatural)
EXCuusssse Me! sushi is so sensitive here. (Sushi Ave new sushi kid on block?)
–lines not so long in the afternoon.
–store is huge here.
–parking small for amount of stores here, wouldn’t come here on weekends or evenings.