Love Haight Computers

I received exceptional advice and absolutely outstanding service at Love Haight Computers! These guys’ technical expertise, spot-​on diagnosis and intelligent upgrade advice saved my Macbook hard drive before it died, saved me money and prevented the heartbreak of data loss. I walked in fearing computer disaster; walked out with an upgraded SuperComputer! The Love Haight guys have quite a work ethic: They performed multiple component upgrades OVER the Holiday WEEKEND, so I could get back to productivity and complete my own work deliverables before critical month-​end. They are smart, friendly, and to my mind, HEROES. Effusive 5 Star Recommendation! WOW! They are that good! Run don’t walk to Love Haight Computers.

The owner is awesome! They have a great spot in the back and, bonus, a music studio. (If only Unilocal believed in the First Amendment). Great price, fantastic equipment. And A great patio. Definitely, most definitely, five stars.

Great guys working here. Super friendly and knowledgeable. Dropped off my beast (2009 MacBook Pro)…running slower than molasses.
Picked it up today! Sweet! The upgrades brought the beast back to life. Running just as fast (maybe faster) as the day I bought it.
Extra bonus: I was greeted by a friendly dog when I walked into the store. You know you’re in a great place when…
Happy customer.

After reading all the great reviews I went to their Web site and used the form on the «contact us» and requested info and that was almost a week ago! That is not very good customer service, why place a contact form on a Web site if it is not going to be replied to in a timely fashion? I don’t get it.
I changed my rating within less than an hour of writing my review I was contacted by someone from the company, which is awesome.

I love love haight computers!
Helpful, no-​nonsense, straight talking computer experts. Life savers!
I was assisted the minute I walked in. Everyone helping me was very professional, friendly, knowledgeable, and honest.
Fixed my laptop faster and cheaper than Apple store’s quote.
Outstanding experience and I would definitely use them again.
Ignore all these negative replies and give these awesome guys a try! Your heart will melt as soon as you see Azam’s dog and his warm smile.

Ok… Where to begin…
THIS IS THE ABSOLUTE BEST PLACE TO TAKE YOUR COMPUTER TO FOR ANYTHING YOU MIGHT NEED!
This was my first time going to Love Haight Computers and they went well above and beyond with their service! Everyone there is amazing, so sweet and professional. Azam and Oliver helped me every step of the way as my laptop (MacBook Pro) needed so many things serviced. I am a Dj and it was critical that I did not lose my files and DJ windows. I instantly felt confident with their level of expertise. They also deliver a fast turnaround which is so appreciated.
GO TO THEM !!! YOU WILL NOT REGRET IT!!! I am now a dedicated life long customer for all my computer needs…
Dj Laura Low

I almost never write reviews, but I’m just blown away by the speed and service these guys showed with my computer and my budget.
Azm and Oliver were so friendly and helpful in explaining what they were doing in a way I could understand. I have been to so many mac repair shops and never felt as cared for as I was at love haight computers. I was shocked when Oliver called only a few hours after I brought it in (after spilling tea on it a year ago) with news it was working again and ready to go. I assumed I would wait at least a few days or a week as usual (and he quoted me a day or two,) and then had it ready the same day!
I will drive down from Sonoma anytime to get the quality of service these guys offer, and I will be recommending them to my work for future purchases and repairs!
Thanks SO MUCH Azm and Oliver and the whole Love Haight team,
~Sebastian, The Open Circle Center

Best mac computer service and more store on SF! Azam and Oliver saved my life had invaluable music sessions and more on macbook pro and they didn’t stop until all my data was recovered… great location, environment and business thank you much guys!!!

buying a computer here was my all time favorite experience in retail. azam & oliver are beyond helpful & kind & the physical space is so beautiful. i think this is the only place to do computer things in the city.

TERRIBLE!
I have been here 3 times since July 2015, mostly having spent over $ 300 in iPhone screen repairs. The first 2 times I got it fixed it was $ 100, then the third time they informed me the price went up to $ 120…but that’s not why they suck.
Today, after a screen repair from about a month ago, my screen started going out, streaky and black. I didn’t drop it. I didn’t do anything to it. I swear.
Fine. No problem. I’ll just take it back to the «nice» people here and get it repaired because the owner, Azam, seemed so helpful in the past.
NOPE.
Today I went back and the owner happened to be sick (sorry, you’re sick, this IS still a business) and since they were out of screens for a few days, I simply asked for my money back so I could go to a different store and get it fixed ASAP, as my phone is sadly an integral part of my profession.
That’s when the attitude came and the «We can’t do anything about it, and none of us are able to process refunds.» Then the receptionist left without another word. Great. Real professional.
I had Azams phone number in my phone and called him myself because surely, he could walk one of the employees through how to do a refund. Finally, after much combativeness, Oliver, the worlds worst employee, returned with $ 100 — mind you I paid $ 120 for the repair. Then he argued more when I informed him the amount was incorrect and said I would have to take it up with Azam.
One more call to Azam and he promptly started arguing again, ultimately telling me to «SHUT UP!» until he realized I did indeed pay $ 120 and asked Oliver to give me an additional $ 20. Now, they still owe me over $ 100 in cash and he refused to cash me out for the computers I’ve sold them, swiftly told me to leave and to «never come back».
Needless to say I left promptly. And will not return.
THEN THE OWNER STARTED BARRAGING ME WITH TEXTS. HOLY CRAP.
I am astounded at the level of unprofessionalism that’s going on here. HOW THE HECK CAN YOU CALL YOURSELF A LEGITIMATE BUSINESS???
The worst part of all? They made me so angry they turned me into a Unilocaler.

If you are ok with schizoids, youll be fine here. If you want humans that practice eye contact, return phone calls and dont think acting like a droid is cool… and value manners… skip it.

I’ve been coming to these guys for almost four years now with my computer questions and needs. Allow me to introduce you to a wonderful team of tech force. Azm and Oliver both treat you more like a friend than a customer and they have a strong sense of genuine care that is rare in the retail world. They have the best rates I have found on new and refurbished computers that all come under warranty. If there is ever a problem they are quick to resolve it, even after the warranty expires at unbeatable rates. The coolest thing about them is that they don’t try to up sell you things you don’t need and it seems they reward your loyalty with incredible deals and priority service. Please note, they have treated me with genuinely great deals and terrific service since day one but your return patronage is obviously acknowledged. They are interested in what you are producing with your machine and provide you with all you need and nothing more unless you insist. If you’re an artist or musician on a budget, new to computers or a veteran tech enthusiast, rest assured these guys will treat you right.
I can’t give them 4 stars because it would not be fair. If I could though, the only thing I could complain about would be my own lack of patients. Sometimes there’s a wait but they have tea and comfortable couches. Fact is, they are generally quite busy and would like to treat everyone with the attention they deserve. Pour yourself a cup, kick back and surf the web if you ever experience such a delightful problem.
~Truth

I went there expecting to be turned away, because I wasn’t a paying customer. Instead, they let me use their SIM card remover pin device, and then even let me keep it. Thanks, you rock :)

I had a horrible experience at this business & they completely messed up with me. Not only did they provide me with a disservice, they inconvenienced me, ignored me, & practically took my ill macbookpro & broke it in to pieces & ruins. They were uncommunicative with me, unprofessional, & failed to provide me with assistance when I took my custom to them for their help.
I went in with my ill macbookpro, I thought that it was repairable, & when I took it in I was given a quote of $ 375 to fix it, & told me that they would follow up with me within a reasonable amount of time. Days went by & I didn’t receive a call from them. I had to phone them & hunt them down. This was when I was told that my macbook was unable to be repaired & was in pieces & ruined.
Instead of returning my computer to me in its original state, they made it even worse. They suggested that I buy a new machine from them & after the whole ordeal & experience, they offered me ONLY a $ 50 discount on one of their ropy & hacked computers.
I didn’t want a $ 50 discount on a used computer. I wanted my computer back. Their computers were all altered & used; most of the ones I was shown had Asian & Eastern features to them, & they appeared extremely altered, rather corrupt, unauthorized & unauthentic; ropy & hacked.
I did not feel that I could trust them after what they had done with my macbookpro, & a $ 50 discount on one of their machines couldn’t possibly make up for it. I left feeling cheated, taken for granted, & did not want to do business with them afterwards. I felt violated & did not like what they did to my macbook & how they handled me in such a compromised manor.
I tried phoning Oliver & had a conversation with him over the phone, but he failed to make me feel better about my experience with their business, & unfortunately I’d rather go elsewhere to buy a computer than step foot in their shop & do business with them after this.
I was left with nothing & they kept my broken macbook in all of its pieces & ruins, leaving me feeling cheated & ashamed that I sought them for their services.
I sorely regret my interest & interaction with Love Haight Computers, & it’s two-​faced dodgy business practice.

You walk into the store and it looks like a beautiful welcoming art gallery. You are also greeted with a variety of tea. Seriously, they pay attention to detail.
Ozum and every other employee made my first «getting my computer fixed» experience amazing. I gave them a dirty, slow outdated computer and after working their magic, I received a quick, clean, fully functioning computer in return. Thanks guys, yous da best!

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! The owner yelled at me and called me «rude»!
If I could give negative stars, I would!!!
I have been to this place twice. The first time was ok. I dropped off my laptop to have it ‘cleaned up’ and have extra RAM added. Oliver was very nice and knowledable and told me it would take 2 – 3 days. Not a problem, I have a backup. After 10 DAYS and numerous inquiries from me about when it would be finished I was finally told it was ready. The owner was there when I picked it up and when I asked Oliver why it had taken so long — again, Oliver was very nice and apologized for the delay — the owner flung a rude comment my way saying something about how «at Apple it would have taken 3 weeks!» I finally got my computer back and was happy with results. I chalked up the owner’s behavior to a bad hair day and was generally happy with my overall experience.
Which is why, despite the owner’s unprofessionalism, I decided to return a few months later to have the battery replaced. I called ahead and was told to drop by anytime, it would take about 10 mins. When I walked in there was no one at the counter so I waited. And waited. And waited. And waited. All the while the owner was sitting at his desk right in front of me completely ignoring me. He was on the phone trying to broker some sort of ‘cash only’ deal, directing the person on the other end of the phone to the nearest ATM. Hmmmm…
I stood at the counter for 10 minutes and after not being acknowledged I got frustrated and turned to leave. After about 3 steps toward the door the owner shouted ‘Hello? What do you need?’ I turned back around and said nicely ‘I just want to drop this off to have the battery replaced.’ ‘Can I just leave it with my name & number and come back later?’ He tossed a sticky note at me and proceeded to RIP ME A NEW ONE explaining that the person on the phone with him was «there first!» and that «people just need to learn to wait their turn and stop being so impatient!!» Rounding out the rant with «You are being rude!!»
I just looked at him, stunned, took my laptop off the counter and left.
I have never been treated like that in a place of business and obviously I will never return!
At least the story ends well: I ended up buying a battery on Amazon and installed it myself. I saved about $ 100!

I went to the Love/​Haight store yesterday to ask for a used circuit board for an art project and they were very professional and gave me exactly what I was hoping for at no charge! While they were busy they still made time for me as if I were a paying customer. The owner took time to show me around their nicely laid out store and well organized selection of laptops, desktops, and iPads
With a one-​year warranty included at no additional on any product, I certainly won’t be buying a used Apple computer from Craigslist.
The owner told me they are expanding rapidly and will have even more inventory going forward.
With customer service like theirs, I’m not surprised their business is growing.
Sincerely,
Patrick Shaughnessy,
San Francisco

Oliver helped me over the phone and provided excellent customer service. So first, thank you, and second, I would definitely recommend them to everyone in SF!

You walk in and they’re super nice. They look you in the eye like they are actually happy to see you. They listen to your story and then your problem and then it’s ‘No problem’. Then they’ll answer all your other questions about hardware, software, iphone.
I’ve been coming in for about 2 years and they’ve been great. i’m on Apple products and they are really knowledgeable. Thank you for making it easy, and making it work!

BEST SERVICE IN SF!!!
I’ve been coming here for two years, and every single time I walk out smiling.
Not only have they been giving me the best deals on fixing my ever breaking MacBook Pro, but when someone spilled an entire beer onto it, they were able to build me a new, fully functional machine out of the three broken MacBook Pros I brought in after the incident to see if anything could be done. Genius!
My laptop’s name is now Frankenstein.
If you want anything Apple, forget going anywhere.
Best customer service I have ever received, anywhere, and the prices are unbeatable!