InterContinental San Francisco

It’s almost like the goal of this hotel is for you to loathe them by the time you check out. I get it, it’s a hotel in downtown San Francisco so it’s not going to be the same price as a Super 8 in Omaha. My three co-​workers had breakfast at the hotel restaurant on our first day and it was $ 130. Needless to say we went around the corner to Mel’s and Starbucks the rest of the work week for much cheaper. If you get intoxicated at the hotel bar you’re either an alcoholic and/​or a wealthy moron.
ROOM KEY WAS TROUBLE: My room key wasn’t working at 7:30 AM after breakfast. I go to the front desk and they make me a new key. This key wouldn’t work. I walk back down and they send security up. He gets the door to open. He mentions something about the battery in the door lock may be weak. I leave for work all day. I come back at 11 PM. My card wouldn’t work. I walk back downstairs. They bring up a maintenance engineer who has to use a locksmith tool to open my door because… the battery was dead in my electronic lock. Why wasn’t this done while I was gone? Did they think I didn’t know how to put a key card in front of the lock? They slipped an apology letter and a certificate for a free breakfast under my door. I couldn’t use it because I had an early flight out. Not what you expect from an expensive hotel.
OTHER CONS: The finishes aren’t all that nice for the price. The mini fridge was full of expensive shit that even if you MOVED them you would get charged. There was a very tiny space for personal use in the fridge. No microwave. Shitty small television. Does the hotel have nice views? Sure but if you want save a ton of money stay somewhere else and go to Coit Tower for your tourist photos.
CHANCE OF RETURN: ⁰⁄₁₀

Hotel was ok after being switched out once. View from room was awesome. Restaurant was whatever, being a «Mitchellin Star» or whatever you wanna call it restaurant expectation was a lot higher. Tried the restaurant again for breakfast and I got my eggs cold. Was totally not as expected. Probably won’t go again

We decided to stay in SF for a night with a 5 months baby and his grandma. Not a problem — we easily get a double bed room and a nice crib. The room is very nice and clean.
My wife and my mom decided to do some shopping at night. They went to ask the concierge if Macy’s and Nordstrom are still open. The staff not only called each store asking for open hours, but also provided coupons to them! The service is way beyond the expectation!
I parked my minivan on the street. Unfortunately someone broke my window and took my backpack. When we talked to the staff, they helped us searching for the window repair online, and extended our check-​out to 5PM! I very appreciated their help as I had enough time to tape the window and drive home (it was a raining day!)
I would definitely come again!

Pros:
This is a nice, clean hotel with great views, friendly staff, and great room service. The location is near the BART station as well as near great sights to see downtown. The breakfast offer is a good value where for $ 30 you get an all you can eat breakfast. The rooms were clean and I had a beautiful view.
Cons:
You cannot open the windows in your room. I am the type of person who needs to open the window when I sleep. I know that this is a liability issue for the hotel but I got contested without a window to open. The pool and hot tub are tiny and not exactly inviting. The food is very expensive and if you love something in the mini fridge, it will charge you, even if you are just moving it to the side.
Overall: a nice place to stay. Obama stayed here, so that’s good.

This is the best hotel in which I have ever stayed.
Everyone who works here is so incredibly nice and helpful and will go out of their way to make your stay perfect.
The room was really nice too.

Every time we stayed at this hotel, the service the professionalism, the ambience and the amenities that they provide has always been perfect to par.
Everybody is so courteous so professional and the place is just clean and beautiful.
Kudos to Brandon he checked us in and checked us out very very professional young man
Thank you again, we will be back

Great customers service very friendly
Next to the mall and union square walkable
Recommend getting the package with parking so you don’t have to worry about it
Would gladly book again in the future

Absolutely loved my stay at the InterContinental San Francisco. I arrived earlier than anticipated, and the check-​in staff was super helpful in allowing me to check-​in early. The room was filled with great amenities and the staff were super friendly!
I called down to the guest relations when I returned from a long day of meetings and they were very accommodating in helping me find a place to eat late at night, and the room service staff was super friendly as well.
The breakfast in Luce is definitely overpriced, however there is a Blue Bottle and many other smaller cafes just down the street near Mint.
Check out was a breeze, and I like how you can choose to do express check out from your room.

My review is based on the food served in this hotel and my impressions of various meeting rooms I stayed in for a temporary work assignment. Overnight stays in a hotel room doesn’t apply to me.
The Sutter Room and the Nob Hill Room was small to medium size but clean and spacious with awesome views of Union Square and SOMA. These were the rooms that served my breakfasts and lunches during my breaks.
The Patri Room and the Ballroom were the ones I stayed in during my non breaks and while I was at work. These rooms were also clean. They had iced water and mint candy. The candy had an awful texture and bad aftertaste. Bring your own.
Ok now that I described the rooms let’s move onto the food…
Breakfast: They served scrambled eggs, various pastries including banana nut bread, sausage, orange juice, fruit, steamed red potatoes, round butter shaped like mini golf balls, various sodas including Coke and Sprite, various coffees and various teas such as English Breakfast Tea. Just your typical standard American breakfast. The banana nut bread, orange juice and English Breakfast Tea was tasty! The butter had a bland, hard taste and the rest was alright.
Lunch: Here are the types of food served during the afternoons: a sandwich with choice of meat (turkey, chicken, tuna, deli red meats) or Calif. veggie w/​cream cheese and mushrooms, potato chips, lemon bar, salad with a lemon dressing, couscous w/​veggies, salmon w/​artichokes & creamy alfredo sauce, grilled chicken, buttery potatoes, red potatoes, tomato soup, clam chowder, spring mix green salad, pasta w/​cream tomato sauce, various desserts including the tiramisu and various breads including the dinner roll and the rosemary bread.
The CA Veggie sandwich was decent but they put way too much cream cheese however the portabello mushrooms tasted fine and wasn’t dry along with the rest of the veggies. The couscous, buttery potatoes, salad w/​lemon dressing, the salmon w/​artichokes and the rosemary bread was exceptionally delicious! The grilled chicken was dry along with the red potatoes (also would’ve tasted better if those were warm). The lemon bar tasted bad. The rest was mediocre.
Snacks: They had giant pretzels w/​mustard, various cookies including chocolate chip, Haagen Dazs ice cream and cupcakes. The pretzels and cookies tasted great!
Overall I would come back the next time I have another work meeting. This is a decent hotel that just needs minor adjustments on certain food recipes mentioned above.

1) Hotel is several blocks away from Union Square vs the likes of Marriott Marquis and JW which are right on Union Square.
2) House Keeping did not clean up the room all day, upon returning to room in the evening, requested house keeping and had to follow up 3 times after which they showed up 3 hours later at 9:30P (no call for an apology)
3) stayed at a Jr Suite on the 7^th floor with a view of office buildings and a flat solid wall. Requested to be moved to a higher floor — request denied!
Conclusion: there are better options available right on union square!

The squad and I stayed here for the night when we saw Gareth Emery play at 1015 Folsom. This was a great location because it was super close to the venue. It is such a great hotel and makes you forget you’re right on the outskirts of the Tenderloin. Upon entering the hotel, you are kindly greeted by staff and there’s a lovely scent of awesomeness in the waiting area. As for the rooms, they are immaculate! I really enjoyed the layout and the quality of everything in the room. If you’re in the area and need a beautiful, clean and overall awesome room then definitely make your way to The Continental.

From the moment I arrived a few weeks ago at the InterContinental SF the experience was exceptional top to bottom. The staff, the perks, the hotel, the room, everything top shelf across the board and compared to other stays at other hotels this one was a high 4 star in my books.
The last 24 hours really ruined the whole thing for me though and here is why…
Came back to my room on my last night to get changed for dinner placed my new beanie on the dresser/​desk and put my sunglasses on top of the hat while I got changed. Left the two items there prior to nightly turndown service and left for dinner.
Came back several hours later ready to sleep and noticed something was amiss, sunglasses were there but moved, and my new hat was gone. I assumed I had moved it or mis placed it in my hurry and resolved to look for it in the morning.
Next morning, I turned my room upside-​down, emptied suitcases, opened drawers, hat was gone. Called guest services and asked if perhaps it had been mistakenly picked up when turn down service and after they looked into it came back to me to say they didn’t have anything. So I searched again, it was brand new, otherwise I wouldn’t have cared — but still nothing.
It was time to check out and I made mention of it at the front desk and the staff there were very nice about it and even credited some of my incidentals to offset my inconvenience. Their handling of the situation is the saving grace between a 3 star and much much less. I didn’t expect credits or discounts I just wanted my hat back and to know that things can be left in my room without being touched by chamber-​staff.
I can’t say for sure if something was taken on purpose or by mistake but it certainly left a sour taste in my mouth knowing that a personal item went missing when I wasn’t in my room…

I know everyone likes to try to amp this hotel up by saying the President stays here when he visits. While that may be true, I don’t really think this means anything for the average guest here. I doubt most people will ever set foot anywhere near the Presidential Suite of the InterContinental. For most of us, the usual rooms are where we will end up resting our heads at night.
I recently got away here for a little R&R with my better ½. We’ve stayed in a lot of SF hotels and I feel the InterContinental provided a very average experience for the most part. The coolest part about the hotel is the modern lobby/​bar/​restaurant (Luce) area when you walk in. Aside from that, nothing else really left much of a positive impression for us. We found the room features very average with several big negatives. The plumbing was highly temperamental. The water was either super cold or scalding hot. When you finally find that minuscule range of tolerability, you better hope no one needs to flush the toilet or even use the sink. If they do, brace yourself in the shower before letting the expletives fly. I thought this type of plumbing blunder no longer existed in structures built this century… but I guess the InterContinental found a way to make this somehow happen. The other major design flaw of the room is that they position the AC/​Heating vent directly aimed at the bed. While this may sound somewhat ideal, I found it highly disturbing since the intermittent blasts of hot air on me through the night were quite sleep disruptive. At 3 am, I finally elected to just turn off the thermostat so that I could at least get a few hours of sleep.
The paid breakfast buffet in Luce is actually quite nice if you don’t want to trek out of the hotel. The selection of food is quite plentiful. My one gripe is that I charged my meal to the room. When I checked out of the hotel, I saw that they had charged me for our breakfast bill and the bill of another table completely unrelated to me. I quickly informed the front desk of this error and they still went ahead and billed me for the wrong charge. They said they needed to look into the error first and assured me that the charge would be eventually reversed. This really was upsetting since the error was pretty blatant. After all, why would I eat breakfast twice in the same morning at the same restaurant. After several emails and phone calls with the hotel, I finally got the erroneous extra charge reversed. Way too much headache for something that should never have even occurred.
On a bright note for those checking out the hotel, I would say the location is pretty convenient. You are within close walking distance to Westfield and Union Square. But since there are many good hotels in downtown SF, I doubt I’ll be rushing back anytime soon to the InterContinental.

The intercontinental SF was very apologetic considering our last experience and though I had completely written them off, They have since then truly tried their hardest to make it up. It’s been hard to forget the previous experience entirely, however we have enjoyed our last stays incredibly. Most recently we stayed in the 1bedroom suite 3302, which was beautiful and huge! One of the best rooms in the property!
Kelly, the guest relations manager, has been instrumental in gaining us back as clients and I am saddened to hear she will no longer be there. She was great at remembering our names and made us feel very special. The intercontinental SF will have large shoes to fill and I do hope they do.
The club at SF though is one of the best I’ve experienced with Luis giving always 5star service and also remembering our names.

Stayed here for a little ‘staycation’ and was pleasantly surprised.
Pros:
— VERY clean hotel.
— Lobby area is huge so there’s no clutter when people come and go.
— Cleaning ladies are always on top of their ish. Came back to goodnight chocolates on our bed BOTH nights we stayed.
— Amazing bar near the lobby area. Definitely worth giving a try even if you aren’t staying here.
Cons:
— There are none. this place was perfect!
Our bartender, Jose, was AMAZING! I can’t get over how attentive and friendly he was. The highlight of our ‘trip’ was the conversations we go tot share with him and random people around the bar. Amazing service!
¹⁰⁄₁₀ would come here again and highly recommend to looking for a great place to stay. I personally think locations is PERFECT near union square. Not too far for all the touristy places, but far enough :)

The InterContinental was nice and had a lot of amenities. The staff was very polite and helpful in any way they could be. The rooms were clean and met the needs of having a bed and a bathroom. The in room Keurig and large TV were nice additions. Like most things in San Francisco, expect to spend some money. With parking, our three night stay came to just over $ 1,000.

This is the 3^rd Intercontinental I’ve been to (Boston, Tampa, and San Francisco) and I’d say they are my favorite hotel chain. They were running a promotion which included parking and internet which made them the best priced hotel in SoMa at the time of my search. All in, my nightly rate came to $ 400 (about $ 60 of that is taxes and fees) (your city is expensive).
The hotel itself is very modern with a cocktail bar right in the lobby. This can be a good thing and a bad thing. It was good because my girlfriend and I could get hammered, put the tab on my room, and go upstairs to finish our drinks. It was bad because when I checked out my bill was a lot higher. Kevin McAllister had a similar problem in New York.
We did in-​room dining for breakfast. Expect to pay $ 30/​pp plus tax and tip. The prices are the same whether you eat downstairs or in your room, so Dr. Adam says eat breakfast in bed.
The room itself was very nice, king bed, chair with ottoman, huge TV, tons of desk space, and a very luxurious bathroom. I honestly felt it was a good deal for what I paid for it.
The location was perfect for us. Walking distance to all the shops and restaurants on Market Street.
The unlimited in-​and-​out valet service included in the rate was amazing and really came in handy since we used our car every day during our stay. Every employee we interacted with was friendly and helpful. I’m already planning our California trip next year and will be back if we decide to do a night or two in the city.

Get SoMA hotel, very clean and modern. All the staff members are great and will go the extra distance to make your stay memorable.
It’s close by the Moscone center which is nice when you are attending conferences. Also within walking distance is the Metreon shopping center which has a Target so you can grab supplies and bring them back to the room.
Definitely a great hotel to stay at — be sure to join the IHG rewards program.

Debating on where to stay for our recent visit to San Francisco we had two different hotels booked until the last minute before we could narrow down which hotel we wanted to stay.
After a long debate, we decided on the Intercontinental San Francisco and we were quite happy with our stay.
Service was chipper and attentive and the rooms were spotless and comfortable. The hotel is conveniently located, we found it convenient to reach all the tourist locations we wanted to see.
I would definitely stay here again on a future visit.

I was so impressed by the InterContinental and I would definitely return if I have a chance.
I had a corner room. The whole corner had floor to ceiling windows, even in the bathroom, with a great view. The room was really clean and nice. There was a desk and TV, two arm chairs and so much room. The bathroom was really nice and you could take a bath and view San Francisco.
At night there is turndown service where the person leaves chocolate and a note about the weather the next day.
The service was so friendly. I loved every minute of my stay. I can’t recommend it enough.

Stayed there during GDC this year for a week in a junior suite. It is of course a nice hotel with a lot of service but looking at the price for the suite I found the room itself rather disappointing. It was a normal size, not bad, but I have seen better suites for a lower price. The pool is OK but a bit small, can fill up pretty quickly. Had a breakfast up at the room on one day, cost $ 68 (plus tip) and was not worth it’s price in my opinion. The location of the hotel is good, market street, moscone center and union square are just a short walk away.

Wir wurden freundlich empfangen und begrüßt. Beim Check-​In wurden wir gefragt, ob wir den Ambassador kaufen wollen. Dadurch würden wir ein kostenlos Upgrade bekommen und weitere Annehmlichkeiten genießen. Wir haben u.a. einen Früchtekorb erhalten und täglich frisches Wasser, wobei das aber regelmäßig vergessen wurde.
Ansonsten gibt es nichts auszusetzen an dem Hotel: die Zimmer sind sehr neu und sauber, HD-​Fernseher zeigt auch wirklich HDTV. Internet-​Verfügbarkeit ist gut. Die Betten waren extremst bequem und Housekeeping und Turndown-​Service haben immer einen perfekten Job geleistet.
Valet Parken war jedoch extremst teuer (55 Dollar). Außerdem ist die Lage nur für Messebesucher ideal. Zum Union Square sind es schon ein paar Gehminuten.
Ausblick war mittelmäßig. Würden aber trotzdem gern wieder kommen.
Extremst freundliches und hilfsbereites Personal!

Das INTERCONTINENTAL SAN FRANCISCO in der Howard Street ist ein hochklassiges Hotel, das ganz neu eröffnet wurde und zentral liegt. Wegen der Neueröffnung gibts hier ab und an noch Special Rates. Die Zimmer sind sehr gut ausgestattet.
Allgemein ist alles schön gestylt.