Hilton San Francisco Financial District

We stayed 1÷28−1÷31. Our room was 709 looking towards Coit Tower. The odd # rooms face the tower! Beautiful view of the city and bay. Each day, our personal belongings weren’t moved at all, the room was cleaned, sheets and towels changed, and the carpet vacuumed, so no complaints there. Also, the location was phenomenal, and the front desk staff were very approachable and friendly. There was some street noise but nothing to significantly bother us.
Overall, this hotel was nice in a subtle way. The décor, while nice, seemed a little dated, though. My biggest problem with this hotel was the parking. We did a valet parking package with the room which cost approx. $ 50/​night for parking, and when we walked by the garage, we noticed it’s only about $ 20 to self-​park per night! Talk about a moneymaker.
Either way, I would stay here again because I walked away satisfied with my experience. Also, the price for the location can’t be beat.

My girlfriend surprised me for our anniversary by flying us out here and booking a room at this awesome hotel. When we arrived it was WAY to early to check in but we thought we’d give it a try. We walked up to a woman by the name of Tamela Taylor and at first it didn’t seem like it was going to be possible considering we still had hours to go before our actual check in time… but this young sweet woman made it happen. Not only did she make it happen but she upgraded us to an executive suite with an amazing view!
I must say in all my hotel experiences I have never been welcomed with so much generosity and respect. Thank you Tamela for your amazing costumer service and warm full welcome.
I am a manager at a high end training gym in Pasadena California and I search hard for employees with your costumer service skills.
Thank you Hilton team for having such a clean and awesome hotel. We will definitely be back!

It was my friend’s birthday and she booked a hotel room at the Hilton SF Financial District. When we first finished our dinner by the pier, we took the über back to the hotel and it was around 10pm. There were about 8 of us in a hotel room on the 19^th floor and of course, we have some alcoholic beverage with us in the room. Not long after settle in the hotel room and start to drink and be rowdy, the security knocked on our door and asked us to behave since our next door neighbor was complaining about the noise. We were like, okay we will keep it down. Then we all talked in indoor volume for another 5 minutes before our door was knocked by the security again. Apparently our indoor voice was still too loud for our neighbor right next door. I mean it’s 10PM on a saturday night, and we are talking in indoor voice…
As we thought we might be kicked out of the hotel room due to the complaint, we were surprised by the hotel management team. The hotel management team decided to gave us another room at a upper floor with no one living close by. We were like, wow, that was nice of them (the management team) because usually people will be kick out by then. So we went to the upper floor and open the hotel room door. Guess what did we encountered? SOMEONE WAS HAVING SEX IN THE ROOM. NO, not really, we walked into the room and found out that someone was living in the room (but the person was not inside the room, phew, otherwise may be awk). We then called the hotel management and expressed the situation then they apologized for the mistake and gave us another room.
Overall, we were pretty surprised by the hotel management. They were quite nice about the situation and gave us a «complementary» room to party off. Overall, I would come back to this hotel if we are throwing another birthday party (pregame and afterward) since the management team tried to accompany all their guests.

The winter storm Jonas extended my eight night stay into a twelve night stay at this hotel and on many levels I was very pleased with my stay. The upper floor rooms, 21 and up have nice bay views, I could see the Golden Gate Bridge, Alcatraz, and the pier areas from my vantage point. There were remodeling upgrades being made during the latter half of my stay, and I would bet that it made the rooms even better. It’s about a twenty minute walk to the pier from here and the trip takes you through china town and little Italy.
The staff (valets, desk, concierge, housekeeping) was exceptionally friendly and helpful, offering assistance at every opportunity. I stayed on the Concierge floor the first week, and the lounge for diamond members was one of the better ones I have visited. Delilah and Erica, were charming and wonderful hostesses, they managed the room exceptionally well, were all smiles. and offered plenty of good suggestions for sights to visit, restaurants, and things to do.
The location is right in china town, so there are many good restaurants to choose from along with many Asian spa therapy shops, (Had a really nice foot reflexology session and chair massage for about $ 40 for the hour).
I would definitely stay here again, great location, lots to see but mainly for the way I was treated as a guest.
WR

The service at this hotel, at least based on my few interactions, is friendly. The location is fine, although the hotel essentially faces the uninteresting backside of Chinatown. I offer three disappointments. The hallway on my floor smelled exactly like, and looked close to, a hospital. The overall décor of the hotel could be described as «vintage» but not in a good way. The hotel isn’t worn but it is tired and uninspired. My greatest complaint is the noise level. At times, the noise level from other guests approached Spring Break standards. Staff was sympathetic but unhelpful. The atmosphere was not what anyone would expect for a «Hilton.»
The room was clean.

Got an upgrade to executive suite with access to executive lounge for no extra charge score! Beautiful Bay view, had tub and stand in shower in room and separate bathroom, living room and double doors. Bed was very clean checked for bedbugs with none found. Didn’t want to leave, every morning was greeted with a beautiful balcony view, and every night beautiful lights in the city.

Pretty good hotel on the border between the Tenderloin and Financial District in SF. Nothing fancy – the room we had was huge, the closet was gigantic. Probably the biggest closet I’ve ever seen in a hotel. On the flip side, the view was the bottom of a pebbly atrium, and the shower was tiny (but fine for me).
The lobby’s noisy but nice, the staff is mostly helpful if harried, and the panhandlers outside are regulars who are more entertaining than annoying. Just say hi and move on.
There’s no end of cool stuff around – coffee, restaurants, bars, shopping, Chinatown, City Lights Books are all in easy walking distance – plus Union Square and the streetcars. We also walked to Coit Tower, Fisherman’s Wharf, the Embarcadero, Pier 39 and other places that are more of a haul, but not difficult if you are in decent shape. You could walk to a Giants game too.

My Wife and Kids and I visited for New Years! We booked the Executive Level Double Bed Suite, which was Very Clean. We LOVED the View! The Executive Level also features its own Lounge that serves a Very Legit Breakfast in the morning! Every representative from the Bellboy to the check in attendant, to the Management was extremely courteous. I can tell that customer service is stressed to these employees. The décor of the interior is wonderful. Matter of fact they have excellent hot chocolate on tap in the lobby at all times. Tris place is also definitely well located for city visitors like me. Being by the Transamerica Pyramid, you almost don’t need a GPS to find your way back. I do t usually like to stay at the same home twice, but I will break that rule for the Hilton San Francisco Finanicial District. And no I am not being payed to write this!

I have stayed here a few times and found it an excellent property. The staff are attentive and efficient. Generally the rooms have a good to great view of the city. On this stay I had a fine view to the north. The room itself was comfortable and had an excellent desk surface in front of the big windows. I found it a fine place to get some work done. The location is reasonably central to things. Certainly fine if your business is in the FD. Housekeeping for the room was excellent.

Meh…
At least it was clean. The mattress was comfortable.
Everything else was tiny, overpriced and kinda inconvenient.
Again the room was clean, and decently laid out but definitely overpriced.
Parking, OMG SO EXPENSIVE, 89 dollars for two nights of self-​parking? Really?
And whatever kind of parking you use – with or without a leaving pass – you’re stuck with for the rest of the trip.
I chose the Hiltons because I was attending a seminar that took place there as well. I don’t know why I kind of thought it would be a fancy hotel, the last time I stayed with them was in the 80’s, but it was not the case at all! Not even a little bit. It was small, outdated, and older than you can imagine even though I just said outdated.
We didn’t have a minibar, but they said they could send up a mini fridge. I was so impressed until a poor man knocked and was carrying the obviously too heavy to carry mini fridge. The fridge too, was old, scratched, and dented, just like the hotel.
Probably wouldn’t choose to be back ehre.

After a lackluster visit to a Doubletree hotel, I was left with a certificate for a free night at any Doubletree. Now, I realize that the Hilton is not a Doubletree, but my husband called the customer service number on the «free night» certificate to ask if it was possible to use at a Hilton family hotel. He was told by customer service that it was indeed possible, and the customer service representative booked one night at this Hilton over the phone, with the certificate number. When we checked in, we gave the certificate to the check-​in desk employee, who verified in the notes for our booking that the certificate would cover the one night stay, other than parking and other miscellaneous fees. All of the staff with whom we interacted were very professional and polite.
Parking is $ 45.00 for self-​park and $ 60.00 for valet, which is a little higher than typical for the area, I think. The staff were polite, and helpful with our luggage.
We checked in to room 1925, which has a fairly nice city view. The room itself was in need of some repairs: the wooden frame at the top of the sliding bathroom door (which does not appear to have a lock) was damaged and chipped; the ceiling had dark marks which looked like handprints; and the bathtub had a highly visible, poorly-​repaired patch at the front left side.
We got in relatively late, and decided to order a pizza from room service. This was actually quite good, and arrived quickly.
When we woke up the next morning, my husband had received an email from the front desk manager stating that there was an error with our certificate, that it was not actually valid for this hotel, and that we were being billed $ 269.00 plus tax (in addition to our parking and room service, of course). We called corporate, who eventually resolved the issue by taking care of the bill on their end, but the process caused us to spend about 30 minutes on the phone, which was a completely unnecessary waste of our time. I found the way the situation was handled by the Hilton staff to be rude and insulting; it is not our fault that either corporate or the Hilton had made an error, and there is no way I would have paid $ 269.00 plus tax for one night in a sub-​standard room.
Based on this experience, I would not recommend this hotel to anyone, and will probably not patronize the Hilton chain in the future.

San Francisco is such an exciting vibrant city with something for everyone. Ahhh… the city by the bay!

Central location to almost everything downtown SF has to offer. You are less than a mile walk from Embarcadero, Fishermans Wharf, the shopping areas of Montgomery and Market, bars and nightlife of financial district. Downside might be there’s a 10 minute walk to nearest Bart.
Inside the hotel itself is nice. They have this delicious fruit infused water in the lobby, nice bar area, and some all day football viewing party thing I saw signs for but never checked out. Get to our room and expecting to find a nice king sized bed waiting. Inside it’s a tiny room consisting of one double bed. Overall good hotel for the value.

I’d rather give this hotel an even lower rating, but the room itself was fine. The bed was especially comfortable. Two thumbs up for that. It was everything else that disappointed.
Restaurant and Bar — both a definite miss. Overpriced, unappetizing selections. Drinks were poorly made (we tried 3, sending back 1 and finishing 0). Service was very slow and they operate very oddly if you do not want to charge everything to the room. Any time I asked to instead charge my card or take cash, they acted puzzled and another 10 minute wait ensued. The only edible item that didn’t go largely untouched was a cheesecake dessert my friend ordered via room service. So hooray for getting that right.
Parking — be careful, here. Their garage is open to the public and is priced accordingly (aka very high). It also doesn’t seem to have much in the way of security, the corners are very tight and there is visible evidence of many a car being scraped while attempting to go up/​down levels. I parked my car here for ONE NIGHT and it was over $ 80. As a hotel guest. Without even using a valet.
Bell Hop/​Front Desk — since we self-​parked and were on a tight schedule, we just wanted to use a cart to the elevator to move a few bags. We asked the front desk and were told someone would be up shortly. Instead a grumpy and very rude bell hop appeared with a cart. I repeated that I’d asked to simply borrow the luggage cart for 5 minutes. He loudly proclaimed that he works for tips and unless I planned to both tip him well and use his bell hop «service,» I could not use the cart. I said «wow, that’s a bit rude… but fine.» He then fiddled with his walkie talkie or whatever phone was in hand for about 5 minutes in the hall while we lugged our own heavy cases to the cart and then rudely interjected «so are we doing this or what? Do you require my services???» We patiently repeated that we were fine with it and he literally just pushed the cart to the elevator (as we’d already loaded it) and then let me unload it in the garage. He held his hand out for $ 20 (as his facial gestures clearly indicated my initial $ 10 wasn’t satisfactory) and huffed off without a word. Super duper rude. I’ve stayed at several nicer hotels in the area and either been given a luggage cart without any hassle or bell hops who never mentioned money once, knowing people pay more when you aren’t a total jerk.

First of all, I must begin this review by stating that I have stayed at this hotel so many times over the past twenty-​five years that I cannot even tell you how many times but it has been a lot — first when it was managed by Holiday Inn and later, post its renovation, when Hilton took over. I have stayed here because it is an okay hotel, it is well located, and the staff is generally nice and helpful.
This hotel is located a few blocks away from Chinatown and North Beach, so if you stay here you will be well-​located for activities at those locations. Plus, you are a few more blocks away from where a lot of the corporate businesses are located in the city. So you can walk to them if you need to.
This hotel is located on Kearney St. And, as anyone who spends any time in SF knows, driving in this section of the city can get pretty crazy, especially at peak hours. In terms of parking for this hotel they have valet service in the front, right off of Kearney. If you want to self-​park (something that they don’t tell you that you can do) you will need to pass the hotel, turn right, go around the block, and enter the parking lot from the side of the hotel on Washington St. I believe this is a far superior way to park at this hotel because their valet service can be very slow.
Overall, my many experiences at this hotel have been pretty good. Not perfect, but pretty good. For example, last night I came to check in a bit later than normal. The desk clerk gave me a room literally on the first floor of rooms. This, after I had scheduled, as I always do and suggest that you do, a room with a view. Plus, I have been a Hilton Honors member forever. This has never happened to me before at this hotel, generally they will upgrade me rather than downgrade me. In any case, I checked out the room, said forget it, and went to the desk willing to check out and go to another hotel but another employee spoke to the manager and quickly changed my room.
What I am saying here is, just like at most businesses, your experience is dominated by who is at the front desk. :-)
Overall, pretty good place. Not perfect but pretty good.
Final notes: the WiFi is slow, they have several okay bars and restaurants, and the Room Service is actually pretty good.

I stayed at this hotel for 5 nights over Labor Day. We were visiting San Fran as tourists, so this review is more geared towards tourists and not toward business travelers.
With that said, this hotel is a bit of a mixed bag.
Its location is so-​so. It’s right next to China Town. The Ferry Building and Union Square are easily within walking distance. If you’re in decent shape, you could walk all the way to Fisherman’s Wharf but it’s about 2 miles away. Parking is $ 30/​night, which is pretty decent by SF standards.
If you have a north facing room (as we fortunately did), you’ll get a beautiful view of Coit Tower and San Francisco Bay. If you have a south facing room, the view is much less desirable.
Our stay started off on the wrong foot unfortunately, when we arrived at 3pm and were told that our room won’t be ready until 5pm. Imagine if I wasn’t ready to check out at noon and told the hotel that I can’t check out till 2pm. Hilton would charge me extra for a late checkout fee. But apparently, they have no accountability when the room that we paid for isn’t ready when they said it’ll be ready.
The hotel itself is clean and the beds are comfortable. Our room in particular however had a malfunctioning shower that barely got warm and a clogged toilet. This took a day to remedy, but once that was taken care of, the rest of our stay went smoothly.
In the end, we got a pretty good price for this hotel through Priceline, so we were happy overall. I may have been more annoyed had I paid full price directly through Hilton and experienced the problems that we did.

While it is advertised as a 4 star, world class hotel and member of a top hotel chain, it falls short of meeting expectations.
I booked my room through Priceline which apparently was a big mistake. They tried to throw two of us adults in a room with one double bed. Yeah, right. Then when they «upgraded me» after a lot of attitude and hassle, I was put in a rundown room overlooking a playground with screaming kids.
Finally, after another hustle – and a return back to the front desk – I was given a decent room with a small, dirty window viewing the Coit tower. Zero help with bags, zero courtesy or friendliness (until I got management on the phone) and lots of weird attitude.
That being said, the bed was comfortable, the view nice, and the facilities clean. I believe if I hadn’t booked through Priceline I may not have gotten such treatment and it would have been better.

One of my favorite places to stay in San Francisco. Location is great. It’s right next to chinatown which is a plus for me because of all the cheap local eats you can find.
Lobby is nice and the saltwater aquarium is cool. As a frequent traveler and diamond member, was upgraded at check in to an executive floor room with a city view. Room was clean and updated.
Friendly and accommodating staff. Went to the executive lounge looking for some fruit as an evening snack. There wasn’t anything out because it wasn’t breakfast time, so I asked the girl working if she had anything I could take to my room. She said sure let me check and went to the back, returning with a whole pint of blueberries! Tipped her a few dollars and went to my room happy.

Wonderful stay at the Hilton which is located around 10 min walk from the nearest BART Montgomery station. Nearby are some good restaurants such as Roka Akor, Wayfare Tavern, Bix, and Michael Mina. It is also nearby Chinatown and walking distance to the popular Ferry Building and Union Square.
The hotel is nicely appointed. We had a gorgeous view of the the city and bay with Coit Tower from our high floor room. The king bed is super comfy; we didn’t want to leave. Room is spacious for SF standards. Nice stay!

I stayed here for the first time during MLK weekend. My fiancé and I both agree that we won’t be staying here ever again. When we checked in at 2pm, since it was a busy weekend, they didn’t have any rooms available at the time. We totally understand, so we hung out at the counter until something opened up. They put us on the 7^th floor right by the elevator. There was also a high school convention going on, so there were a lot of high school students on our floor. They basically occupied a few floors including the lobby. They were everywhere! Instead of taking the elevator because the elevators are extremely slow like other reviewers have mentioned, they were walking up and down the stairs. We can hear the door slam constantly. After 2 hours later, we requested to have the room changed. They moved us to the 12^th floor. We got happy a little too soon.
We couldn’t sleep at all! The room next to us was having a party there. I called the front desk 4 times for them to send securities up here between 12am to 2:30am and it still wasn’t resolved. We were so desperate, we asked if we can switch room at 2:30am. They were fully booked and they claimed that they don’t have a room available. It was nice of Ernie to offer us free breakfast but we really needed rest, not food.
We didn’t want to risk another night without sleep, so we went to the front desk to request another room the next day. We switched so many rooms even the lady Corina who works at the front desk recognized us!
It was a disaster that we had to move from room to room. It definitely ruined our experience. For the price you pay, you’re better off at the Hyatt or Le Meridien down by the Embarcadero which is not too far from the hilton.