911 PC Help

They’re knowledgeable, efficient, fast and fair-​priced. Second time I used them and would recommend them to my friends.
One thing, though: they’re a little tricky to find. In the parking garage under the Chinatown Hilton, just past the entrance.

Professional, knowledgable, reliable and trustworthy. They get the job done and are always more than fair with their price to do so. Highly recommend them…

Very fast & Good customer service.
I was helped by Vlad & Ivan.
I will definitely use them again in the future & recommend for others. :)

They are friendly, fast, efficient and the prices are super reasonable. They got my computer ready in 3 days (they need to replace the fan).
I knew more less what the problem with my computer was and they confirm it and they did not try to do add other unnecessary services or invent other problems.
Also when they call me and I mention the coupon from Unilocal,the guy in the phone did not know if it was valid for the service that I got, but he asked the other guy who was in charge and accepted my coupon so I saved some money.
I will totally recommend them and I will go to them if I have a problem again (knock on wood) with my lap top again!

Experienced and thoughtful team of people. Thanks Vladimir

top notch all around. have been with them for 10 years

911 PC Help was fantastic in helping me make the switch from a Windows PC to a new iMac. Vlad and Alois did a great job transferring all of my data (15 plus years) and cleaning up all of my Outlook mail folders and transferring them to IOS mail. They were always available to answer questions, very patient and helpful. I would highly recommend this company!

very happy with the result. careful work!

I had a very different first contact with this company and I’m unimpressed.
My laptop crashed last week and I did about an hour of research online last night to find a well liked company. I just called 911 PC Help all excited about getting my laptop fixed. 911PC Help was on the first page with 5 star status. Their website says ²⁴⁄₇ support, contact information to «set up a service visit now» and a rate that was reasonable for in-​home repair. I call and told the dude who answered the phone that I needed to get my laptop looked at — that it wouldn’t boot. I was told, «bring it in and we’ll look at it». REALLY? I asked him to please repeat what he’d said and he said it again, «bring it in and we’ll look at it». No questions, no service options, no directions. NOTHING. I was so shocked I just said thanks and hung up.
Why put all of that nonsense on your website then not even attempt to provide any options? Their website should read «just bring it in and we’ll look at it». ’nuff said.

We’re extremely pleased with Vladimir and his team at 911PCHelpdesk. I came across them after evaluating several IT support shops in downtown SF. They get rave reviews from their customers, and their hourly rate is comparatively fair. I’ve found their technicians (Alois and Luther) to be courteous, professional, and technically proficient. They’ve come in a few times with less than an hour’s notice to take care of urgent computer setup needs, and did a great job. I only needed to supply them written instructions on our computer setups, and they deployed them fully: imaging the systems, installing software, customizing them to our corporate spec, transferring data, and setting up the users’ email and applications to their satisfaction. All was handled painlessly and without needing my involvement.
As IT manager for a worldwide organization with 500 users who depends on outsouced IT when I travel, I feel that I can depend on them for important tasks and projects, and even trust them with sensitive password information. I recommend them highly.
Stephan A.

My new computer was a mess. I called 911 PC Help late morning on a Friday. I left a message and Vladimir called me within 30 minutes. I explained what was going on and was told they could help. Vladimir gave me three options. A service rep could work with me over the phone, a service rep could come to my house, or I could bring the computer to their site. I opted to bring it in at 2pm and it was fixed and ready for me by 3:30pm. The computer is working as designed now. I mentioned the Unilocal deal and the service price was discounted $ 25 without issue. Very satisfied.

These guys are the real deal. Fast service, honest advice. First-​class all the way around.
I’m a tinkerer and also very frugal. When my laptop started overheating and shutting down repeatedly, I exhausted every home remedy in an attempt to fix it by myself. When that didn’t work, I searched for a reliable company that was going to fix my 4 year old baby quickly.
I decided to go with 911 PC help after calling nearly 10 other repair shops. They saw me right away and gave me a quote in a few hours. When it turned out my motherboard was fried from the overheating, they gave me a variety of options and even advised me that it might make more sense to save my money and put it towards a new laptop (which inevitably meant less business for them). Pretty awesome.
I eventually decided to go with the repair. After the new motherboard came in, it took less than an hour to get my laptop back up and running (in even better shape than it was before)! I highly recommend 911 PC Help and will go back to them again in the future.

A dear friend of mine recommended 911 PC Help to me and did not disappoint. I checked Unilocal before I went… just to be sure that it was worth me trekking from the east bay to the city on BART. I noticed that while they only had 20 something reviews, most of them mentioned how awesome their speedy service was… and they were right on. After taking my hella old HP laptop in, they were able to not only fix the issue within the hour but they also ran a free diagnostic check and updated my virus protection. Pretty cool… glad I made that BART ride in. I will definitely recommend these guys to my friends.

I first came here when my Mac was acting up, the guys fixed my problem, charged me next to nothing and even gave me a follow up call a few weeks later to ensure that there were no new issues. The follow up call and the fact that they gave me a few trouble shooting tips (in laymen’s terms… awesome) for any potential issues in the future really impressed me. I just wish that more businesses cared about their customers like these guys do. I highly recommend!

I just wanted to send a quick shout out to the gentlemen at 911. Thanks guys… I greatly appreciate you staying late for me and repairing my laptop so quickly… and I thank you for not attempting to sell me items that I didn’t need. Keep doing what you do and I’ll be a lifelong patron.

These guys are amazing! I was in the middle of a work project when my laptop decided to take a… well, you know. Since I go to school here in the financial district I had seen the signs and a few flyers for these guys and remembered how fast some of the other students said they were. I went over to their office (inside the Hilton garage) and spoke with Luther. He was actually able to fix the issue… a freakin virus which caused a few other issues… within an hour. He even gave me a student discount and installed some added protection free of charge. Super nice guy and very fast service for a reasonable price… can’t go wrong. Thanks Luther!!!

Im big on customer service. After working retail for 7+years I have high expectations. Last christmas my husband bought me a MAC Book Air (after being a PC user for like… ever)
Anyway after having an issue with my laptop I called apple to try and remedy the situation with their assist… they spoke… mac talk. I was totally confused! I decided to go another route. After looking online I found this place and they actually came by to check it out themselves and get this… the diagnostic was free!
The guys names Vladimar and Luther did a really great job and my little mac is up and running. Would highly recommend!

I don’t usually write reviews but the service here was so good that I had to for these guys. My Mac crashed and Apple was no help at all. I called these guys and they were able to solve the problem same day… they even had a pick up drop off service which really helped due to my busy work schedule. Thanks to Luther and Vladimir for the excellent and speedy customer service.

Vlad and Eugene were extremely helpful and resuscitating my laptop. They are very knowledgable and friendly.
JT

This company was recommended by a friend. I have used them now for the last 5 – 6 years. I gotta say that this is by far the fastest tech support company I have ever dealt with.
Our business located at the Financial District — Downtown of San Francisco. When I need help with our computer equipment, setting up or troubleshoot printers, routers, system network etc. I email them and get somebody to come out on site within an hour!
That’s fast! The quality of the work is always awesome and I never had any issues. They do both PC and Mac. Solid, reliable and fast service. I like it.