Hertz Rent A Car

The Gentleman at the counter was helpful and QUICK! I loved our rental, clean and new.
Thanks Hertz

I’m a Gold member, so know that my experience is way different than if you’re not a Gold member. The location is easy to find, and getting the car was simple (basically you just need to take an elevator into the parking garage). They gave me a NIssan with 17 miles on it, and since I’d taken out the insurance I was thrilled: I COULD TOTALLY DESTROY THIS CAR. (I’m kidding.) Getting out of the lot was a bit weird (they could have explained better how to match up the scanner and the bar code on the ticket that gets you out. (Then again the same middle-​age brain that caused me to get full insurance renders anything technical inoperable.) Eventually we fixed it and I was on my way: a 700 mile round trip weekend vacation. Zero problems, no hassles, no mysteries. Dropped it off with ease, with the quarter tank they’d asked for, and the guy behind the counter was genuinely friendly and wanted to make sure I was satisfied. Yes. (Now here’s the thing: I can’t swear it, but I think the people in line when I was returning the car gave me the same kind of dirty looks as the ones waiting in line when I picked it up – do yourself a favor and join the club. Enjoy the looks.)

My car broke down & thankfully this location was open a little later than most of their other locations in the city on a Sunday; this particular location stays open til 3p (fyi). The entire process easy & smooth from booking to picking up to drop off. They were especially helpful when i left something in the trunk of the rental. They found my item after I had called & had my item waiting for me the next day for pick up. I’ll go back to this location again.

We made reservations to pick up a car from Hertz over a week ago. Today we show up at our reservation time and here is he experience:
1. There is a huge line, only getting longer
2. There are two people working, one who is clearly still being trained and does not understand the computer system.
3. All the gold members are served by the worker that understands the computer. Every one else must wait an hour or more for a car which has been reserved for this time.
4. The workers are NOT worried about the line or serving the customers (esp if you aren’t a gold member.
I tried to get on the Hertz website to leave feedback, however they have left no such space for me to do that. Please if you are renting a car from San Fran, there is an Avis right next door (or probably many other places) I’d recommend you take your business.

While the service was great in attempting to help, it fell on its face. I’ve done thousands of dollars of rentals this past year with hertz and gained about 10k points. So, I wanted to use them. I attempted to us my Hertz points at the counter like some of my previous rentals with points. They advised I had to call the gold number and arange, which I did, but they advised that I needed 24 hours notice, and that it recently changed. They kindly offered to let me 0ay for a car, but being frustrated I declined. I went next door to Avis and rented a car from them for $ 10 more a day. I’ll use my points with Hertz up, but I’m done with them.

Although this office closed at 1pm (it was a saturday), and there are no key drop boxes in the city, MATT helped my mom and I out so so much during our hectic predicament. Hertz was the only car rental place that had a car left and we really wanted to spend our day driving around Marin Headlands and Sonoma. He helped us to get a car, sign the paperwork and get moving quickly, since we only had about 7 hours before we had to book it back to downtown SF to drop it off at a different garage by 7pm. We had no problems, and it was cheaper in the end than the cringe-​worthy number we had prepared for! Thank you again to Matt, you deserve a serious promotion for your excellent customer service!

I got charged $ 30.75 for going across the Golden Gate — A$ 6 toll, $ 24.75 admin fee

I cannot say enough about how well Jehad and Mary treated me. They were both very kind, very helpful and explained everything in detail. We were there a whole week and I actually rented twice, once on Monday and another for Thursday and Friday. Returning was easy even though I changed credit cards. The cars were very clean, which is more than I can say about some Hertz locations I rent from. I’m not sure when we’ll be in San Francisco again, but I’m definitely renting from this location again. Thanks Jehad and Mary! You are both GREAT!

This review is probably overdue. I rent from this place once or twice a month for the last three years. I don’t have a car, but I occasionally need to drive to several work meetings all over the Bay Area and in these cases public transportation just isn’t feasible. I’ll usually book the night before (or sometimes even the morning of…), and they’ve always been able to accomodate me. I do have Hertz President’s Circle Status, so that probably helps.
I’m usually in and out in a couple of minutes even though this location caters mostly to tourists that have a million questions. I’ve rented cars at airports and local shops all over the country, and this place has been one of the best. I’m reading a lot of the poor reviews for this place, and I get the feeling that the reviewers don’t have to deal with travel/​car rentals very often. I’ve never had a rude experience (in probably close to 100 visits) like what other reviewers are describing. Staff has always been fantastic for me.
Fill your gas up before returning, note your mileage, and you’re good to go.

The guy working at the counter was very rude towards me when I asked for a reciept and he also tried to over charge me for the rental. Avoid at all costs. Hertz will be hearing from me about this!

went to get car for the day woman behind the counter, was great

This is a difficult one for me to review, because when I picked up the car I had a great experience. Returning it, however, sucked.
I got a nicer car than I paid for, which was a nice surprise. They only put a $ 200 hold on your credit card unlike other places which can go up to $ 400, so that was nice as well. They also have a convenient parking lot where you can leave the car any time of day or night & not have to pay.
The one real problem I have with Hertz is their $ 9 a gallon charge for gas. That is ridiculous.

The previous reviewer is absolutely right. Please, PLEASE avoid renting from this location. Two staff members I dealt with are the worst staff I have encountered anywhere (I’m not exaggerating here). Not only did one of them refuse to provide me with a receipt after I returned the car, but he actually yelled at me for several minutes after I tried reasoning with him that I needed to have confirmation that I returned the car on time and see my final charges. I asked to see a manager, but he said there is no one available. He also refused to give me his name. After asking for a hand-​written receipt, he said he cannot do it because he’s too busy and then said «I don’t have a piece of paper.» After he saw that I wouldn’t leave, he angrily typed a few lines for me that only said «returned car with mileage… on date.» It didn’t even specify that it was a Hertz rental car.
Please do yourself a favor and avoid this place. In addition to horrible service, they also originally provided me with a compact car even though I had paid for a standard-​sized vehicle. I also had to wait an hour to actually get the keys. But the rudeness of the staff is the reason you should avoid it — I’m still so taken aback by how I was treated.

The worst behaved staff ever. I had made a booking with them and had specifically asked for a GPS. Somehow it did not show up in their system and they did not have a GPS car when I reached there. While I understand that these things happen, the behavior of the staff was totally unwarranted & rude (Think it was somebody named Jihad at the counter then). I went to them once again when there was a lady at the desk and she was well-​behaved but this Jihad guy was rude as hell.

Again rented a car here today to assist sister in her many doctor appointments. I still cannot get used to so CLEAN their vehicles are, as opposed to the vehicles I rented previously from Enterprise: always filthy, always with a dusty dashboard. The check-​in is a lot faster too. Ground-​level offices easily located next to the garage.

This is the worst service I’ve ever seen. The employee (guy) was rude to me and my friend. After we signed up for the car, he didn’t take care of us and didn’t tell us clearly about how to get the car. What’s more, even tried to threat us just because we didn’t buy an damage cover from them. (I bought another outside) «If there is a damage, we will go after YOU! (and point at my face) in person, not the insurance company»

I had the complete opposite experience as the other person. I have been there twice and both times I had a great experience. Both people I had were very friendly and increbily helpful.

I had the worst car rental experience of my life at this Hertz location. They did not honor a confirmed reservation that I had, the staff was extremely rude, and they made us wait more than 2 hours before getting us into a car that was much smaller than the one we had reserved originally…