Hertz Rent A Car

This is a convenient location right in the heart of downtown. It was quite busy that morning. The staff was friendly to me. They were not so to the less courteous customers. I get it, but you are running a business and you have to be able to look past that.
There was a wait to get cars. It was not too bad for us, but a little annoying none the less. I think we waited 10 to 15 minutes. All of the seating was full of people waiting for cars. Customer service was processing customers reasonably fast so the issue must have been in back with the people prepping the cars.
Overall its convenience outweighs the downsides if you need a car and are staying or live in the downtown area

Went in the office to arrange for midsize rental one weekday. The attendant was nice enough to suggest that I book online to save money, and, indeed my rental was half price with my work discount. It was a little strange to arrive and be told that the car I requested «was not available» but that a minivan was available, but I ended up going with it, and it was fine, just terrible fuel efficiency and handling, and made me feel like a soccer mom. Overall well staffed, clean, and efficient

THEY LOST THE CAR I RETURNED. I shit you not, folks. THEY. LOST. THE. CAR. And are now blaming me.
I returned the car, the valet at the hotel took the car and signed the paperwork, Hertz then charged me for the rental… and then two weeks later Hertz sends me a threatening letter in the mail telling me the car is now seriously overdue and it will be treated as stolen. Wonderful.
I believe this is what is called «piss poor management.» Be very, very wary of renting here, and if you do, KEEP YOUR RECORDS since apparently they can’t keep their own.

On this busiest weekend in San Francisco Hertz still gives a-​class service. Ray Hooked us up. Having reserved our car only 30 minutes in advance via kayak, this was our 3^rd attempt at a rental car. we approached the counter, there was no line and you could tell that he had had a tough day but Ray still managed a smile. Before we knew it we were out the door and in a CONVERTIBLE MUSTANG. By far the best way for this first timer to see San Fran. Thx Ray & Hertz!

First of all, bad service. The personnel at the counter wouldn’t help us to contact other Hertz offices in San Francisco.
When the car came out it wasn’t cleaned on the inside and the lightning inside was broke and hung out of the inside roof. The navigator was old fashioned. Earlier years in the US we’ve rented from Dollar rental and Alamo, they were great in both service and quality.

This Hertz is conveniently located inside the Marriott right downtown and close to everything. We visited the location to get a car for our anniversary trip to Napa and got a pretty good deal.
We weren’t quite sure where to go at first since there weren’t many signs instead, but the concierge was happy to walk us through the lobby to the Hertz kiosk. There we met a super nice guy (Ron), who ultimately upgraded us for free just because. He didn’t even know that it was out anniversary until after we thanked him for the upgrade.
Since they know that a lot of people are picking up cars to go to Napa and Sonoma, Hertz provides printed directions to get out of the city. Apparently GPS always takes people through the thickest, most complicated route downtown when there is a better option. We followed their instructions to the letter instead of the GPS and were out of San Fran in no time. It really was a nice touch.
My only complain is that you get charged by the valet just to pick up the car. Sort of seemed like a hustle, if you ask me. They could have just given us the keys and we could have gotten it ourselves. Still — all in all, it was worth it. They even waived the late charges when we returned it after our scheduled time, which was really, really nice.

I flew out to San Fran for a long weekend and part of my agenda was to drive down to Big Sur. When I googled Hertz locations, I was happy to see this one was in my hotel and made a reservation. Saturday morning I went down to the hotel lobby to collect the car and within 15 minutes, was on the road.
There is a $ 10 charge for the valet to bring the car around, but c’est la vie. I rented the car for two days as I was not sure if I would come back to the city that night. However, I did come back at 11:30 p.m. and turned the car into the valet and headed up to my room.
The next day the Hertz counter was closed so I couldn’t touch base with them to see what my charges were (since I was quoted a two-​day rental). However, when the charge posted to my credit card, it was for a one-​day rental.
Very convenient and hassle free — my favorite way to do business!

This entire organization is the WORST! My sister came into town and agreed to return the car to this location on Sunday, but the place was closed, and Hertz’s corporate officianados think that discrepancy falls on the customer’s shoulders rather than theirs. Her attempts to rectify the situation resulted in 2 hours of 3 repeated explanations and no effective action on their parts. So, in the age of the ‘Thank-​You Economy’ they operated like the customer was their enemy.
Rent from them if you don’t anticipate any hiccups, but if you want some customer service flexibility rent elsewhere.

Avoid like the plague — been waiting for my car for 45 minutes and it STILL hasn’t shown up.

We just got back from SF and I had totally messed everything up with our car rental because I read the directions wrong. We had a car rental from the SFO airport for $ 120 for 3 days. The Bay Bridge was being shut down for the whole weekend for construction and I stupidly read the directions to our hotel wrong (read the directions from the Oakland airport) and thought we had to go over this bridge so not wanting to deal with that I canceled our cheap car and called this Hertz because it was located in the hotel we were staying at. The daily price for Hertz was much more expensive at $ 78 dollars a day but since we were cutting out 2 nights of $ 50 parking, it worked out to be the same total cost
Anyway Saturday morning we go to the Hertz desk and I still was not sure we needed the car and did not want to waste almost $ 300 on car and parking so we explained to the Hertz guy the situation that we were not sure if we were leaving the city or not but we probably would now not need it until Sunday so he was so accommodating and changed our reservation for Sunday and if we needed it great, if not then no worries we would not get charged. We ended up needing it and went there Sunday, picked it up at like 2pm, dropped it off at 1am and only got charged for one night and no parking.
The guy was great and was not upset at all about us changing the reservation 3 times, he even suggested to us that we should hold off so we did not waste the money. So even though the car was more expensive than Dollar at SFO, our next trip to SF I intend on staying at this Marriott and I will make a car res with this Hertz again because of their great customer service.

We were renting a car to head to a friend’s wedding out of the city and were offered a discount code from Hertz so decided to rent from them instead of taking a Zip Car. The location was great as we live not too far away (5 $ cab ride).
Major problem: This location is inside of the Moscone Marriott Hotel. Not only do you have to make your way through tons of tourists, but you also have to wait for the valet to bring your rental car to you from their indoor garage. AND on top of that, you have to pay an additional $ 10 valet fee + tip!
Customer service was mediocre– not overly helpful or friendly. We were told to return the car with a full tank but when we got in, we saw that the car only had half a tank. My boyfriend took a pic with his iphone and went in to show them– no one came out to look at the mileage, gas or damage like other rental car companies normally do.
I think this is a great place to rent IF you are staying at the Marriott, if not, it is not worth the hassle.
When we returned our car yesterday, the valet had no idea what to do. We waiting around 10 minutes while he asked around and eventually he just said it was fine for us to leave it there and go. He didn’t check the mileage, gas, for damage, etc. Have not received charge on credit card yet from Hertz– hopefully all is ok!

Positives:
1) The major plus is that the car can be returned any time of day.
2) Friendly service. Sam and Anna are sweethearts.
Negatives:
1) Limited hours
2) Limited selection of cars.
3) Be aware that there is a charge from the valet to retrieve your rental.
4) It may not be possible to return a car from a different rental location.