Hertz Rent A Car

seems as though this branch has some haters. i had no problem. the guy was 5 – 10 minutes late opening the store up… but other than that, a great car and experience for my vacation.

Man this time the service was even worse than the last time… Sheesh folks if you don’t like your job just quit bro lol.

When management saw my bad review, they contacted me and apologized, then offered some «certificates» for discounts on future car rentals, which they were going to send through the mail. Well, almost 8 months later, I still haven’t received anything. Pretty much sums up how crappy this operation is. Avoid this place at all costs. I would rather rent a mule than do business at this Hertz location.

I reserved a car a week in advance and am a Five Star member. I arrived a couple hours late. They had no cars available and there were four people ahead of me waiting for cars with no explanation for why they overbooked. Everyone was angry. I suggested they reimburse me to grab a cab to the nearest Hertz location but they were also out of cars. I ended up waiting for 45 minutes for a car which has never happened to me before.
This is the worst Hertz experience I’ve ever had and the manager needs to be replaced. Most of the employees acted like this was normal so save yourself the trouble and book somewhere else. I will never book a car at this location again.

As you can see, I have never left a review on Unilocal,so that means that I felt passionate enough about my bad experience at this location to write one now.
The service at this location is absolutely terrible. I stood in line for 25 minutes before being told to sit down and wait, 20 minutes after my reservation was set to begin. Everyone is all over the place, no one seems to know what’s going on, and no cars are available for any of the people that have reservations. I understand cars not being available immediately for walk-​ins, or even same-​day reservations, but if you make a reservation for a car for a specific time, it’s to be expected that the car is available at that time. I ended up getting the car 45 minutes after I was supposed to.
I’ve used both car sharing services/​apps, as well as Enterprise and Avis. This being my first time using Hertz, I’m probably likely never to give them my business again.

I’m a Hertz member, but after today’s experience they have lost my business.
I called 5-​days in advance to reserve a vehicle, since I will be bringing my car to an auto body shop for repair. Unlike other car rental companies that pre-​arranges (reserves) pick-​up service, Hertz places the burden on the customer to call for pick-​up on the day of rent.
Hertz would prefer to put their customers on long hold times over the phone or get re-​routed to call centers instead of providing the assurance that someone will be meeting you at your location on your day of rent. Why ask your valued customers to go through the nightmare of going around in circles if you just had a proper pick-​up reservation in place?
The quality of the company speaks through it’s employees. The lady whom I spoke to at the call center was clueless on pick-​up service. While she mentioned that someone will be picking me up, she still requires that I call on the day of? Why then do I have to make all these preparations? She made no effort to follow through and gave me a doubtful confirmation that someone will be there.
Unconvinced, I called the rental location right after. True to form, Carlos’ unhelpful service made it clear that Hertz’ overwhelming business trumps their members’ needs. Good luck customer on keeping all of your schedules in place on that day, it’s all on you!
From inconvenience to poor customer service, I decided to go with Enterprise instead. Customer service was a night and day difference.

Really terrible service from start to finish, charged me a $ 50 smoking fee, did not smoke.
Was hung up on by customer service when disputing it, now disputing via Chase.

I choose this rental location since it was closest to a BART station from SFO. I was a bit worry about the place since of all the negative reviews. BUT this place was great! I reserved a SUV for a week since i wanted to drive to Yosemite. I called a week earlier to make sure they have an AWD vehicle when i arrive. When i got there, I got helped immediately by Jose (if i recalled correctly). Jose was very patience with me, and he told me that they do not have an AWD available at the moment, and that if i can wait so he can arrange for it. I was on vacation so waiting was not a problem for me. At the end, he was able to get me small sized SUV that is AWD. The car was cleaned, and freshly washed. I think Jose goes beyond his duties to help the customers. I would definitely rent from this place again.

Had an insurance rental. Received two pleasant calls from Hertz to coordinate the insurance covered rental, gave them all info and that I wanted an SAV. The day I turned my car into the body shop, Hertz came and picked me up and brought me to the 10^th street location.
The guy there asked me most of the same questions again that I already provided the insurance team which I thought odd, but whatever. Never thought to confirm what the car was I’d get, and he never mentioned the car I would receive. After all the paper work was done, I went to get the car and it was an budget/​economy car, with over 40k miles on it, and all wet from being just sort of washed.
I’m irked now and asked him why I didn’t get what I requested? He said I could go to another hertz location to change. I needed to get to work so I left.
Day 2 I’m driving and the low tire pressure light goes on. Super irked. I call Hertz and advise all the story above — they say to return to the airport to exchange for the SAV I wanted.
I drive, in the rain and traffic, down to SFO and turn in the car. Get to the desk and they first process an exchange like-​for-​like. I advised I wanted an SAV — he says they can’t do that and I needed to return to 10^th street. I pressed that I was already pretty frustrated and he said there was nothing that they could do.
I called the Hertz insurance dept back and she said she’d find another city location to pick me up and get a car, but it would likely be an economy car. I said I was fed up and wanted to talk to a manager, she said she would try but couldn’t commit that I’d be called right back.
Given I was going to rent, pay out of pocket and submit expenses back to my insurance company, I walked over to AVIS and in 10 minutes as in an SAV.
Then a nice district manager called to offer me what I requested to begin with. I said I really appreciated the call and effort but too late. Hertz should empower other members of the team to either get it done right the first time, give accurate information, or be able to address a customer service problem right there.
I have an AVIS car in my garage and will definitely avoid Hertz in the future. Repeatedly let me down. Posting this to 10^th street and SFO locations but responsibility is shared with them, the Hertz insurance team and the service line for directing me to SFO.

I’ve rented here a handful of times because my actual car needed to be repaired. From experiences so far, this is by far my least favorite Hertz.
Reasons being:
— Fewer selection of cars and the cars I’ve received are pretty old (40k miles or more… most rental cars are under 30k).
— The lot is also tiny so it takes 15 mins for them to figure out how to get the car out. This is pretty frustrating since car rentals should be quick and seamless.
— The gas DOES NOT come completely full, and they expect you to return the gas tank to where it was when you rented it… this means you’ll actually spend more gas than you need to. They gave me the car with a completely empty tank last time, and of course I returned it ¼ full… but they didn’t even credit me for the gas. When I asked if any cars had completely full tanks, they said no. I’m pretty annoyed at this because this is the FIRST hertz where the cars come with arbitrary gas tank levels. How hard is it for them to fill up the tank before they rent it out???
— The service is also not helpful. Other Hertz have credited me when the car had problems (i.e., no gas) and this one isn’t even trying.
Honestly, if there were ANY other Hertz around and if wasn’t already accumulating points and in the Hertz President Circle (pish posh) — I’d quickly switch over.
Also, just as a side note, the amount you pay really depends on the reservation codes you put into the hertz rental system.

Lets see… I rented a car here and reserved it for 10:30 am for about a week. I called around and talked to someone there and got a rate. When I came in looking for that same rate I was told it was not available despite me talking to someone like 10 minutes ago… Oh and there was no one there that early and I got my car at around noon because of how long it took the counter guy to fill out the paperwork. Also him and his manager said they could no longer offer the rate they had given me over the phone? Yeah go to a different Hertz if you can, or any other car rental place because this place is not professional at all. Oh and the icing on the cake? I got over charged when I brought the car back despite it having a full tank of gas, good thing I took pictures and am going to take it up with my American Express.

I used to love renting from Hertz. For years, I had 100% positive experiences. That ended today. I had just rented a car from the Hertz at 241 10^th Street. I returned the car; the car was inspected, and I was given a receipt for the rental. Forty five minutes later I got a call from the manager — Carlos — claiming that there would be a $ 100 for «extra cleaning fee» for the car. I told Carlos the car had already been inspected, that the car was clean and totally fine — I had already been issued a receipt for it! Carlos said that didn’t matter. I could either come down and clean the car or pay the $ 100. I explained that I had to work and that I was already told that the car was fine, that I would have stayed there had anything been amiss. He said «you don’t really have a choice.» Then Carlos charged my credit card for $ 100. My bank is now in disputes with Hertz trying to get the $ 100 returned. This is a nightmare. I’m ashamed that Hertz has these policies and permits their branches from applying fraudulent charges. Guess I’ll go back to Avis.

Thee first and last time I will rent a car from this location. I needed to reserve a car for 5 days while my car was being repaired at a local repair shop. I reserved a compact car for one week (Monday — Sunday) at a great rate. When I arrived, the customer service rep upgraded me to a larger car at the same rate as my reservation rate, as they had no compact cars in stock– so far so good… I was also happy that they would pick up the rental from the repair shop (just a few blocks away from the Hertz office).
When I went on-​line to retrieve my receipt, I noticed that my weekly rate was increased from $ 99 to $ 129 and I was also over-​charged for the LDW coverage I selected on my rental contract. I’ve made five calls to try and resolve the billing issues to no avail, as they don’t even bother to pick up the phone. The 800 customer support number was of no use as well.
Stay away from Hertz and this location and do yourself a favor– pay the few extra bucks and go with the local Enterprise office for a better service experience!

Upon walking in, there is a shoddy sign for Gold Members to get in line. Carlos Quezada, the branch manager, sat us down then told us to get in the back of the line because someone else was there before us. A few things: I certainly don’t feel entitled in any way, but what is the point of a Gold line and counter if its not even acknowledged. Also it was was extremely unprofessional the way he handled it — he should’ve not sat us down period.
Don’t come to this location, rent from a place managed by someone with competence.

Worst customer service ever…
I called 24 hours in advance to arrange a pickup at my home. The driver never arrived, and I do mean never. After waiting 15 minutes, I called… waited 15 more… called again… I had to cancel the reservation and take a cab all the way to West Oakland.
They couldn’t even be bothered to apologize.

This place is terrible. I had to get a car rental from the honda dealership and they had to send someone from this location over to the hertz office over at sf honda. The girl that came, gave me the most dirtiest car that I have ever rented. I had to go back all the way across town to bring the car back. To make things worse, the girl who processed my rental didn’t put my name on the rental at all and some how managed to put my moms name on the rental which I don’t know why she would do that, which my mom got a car rental in January from a car accident. I also paid an extra $ 9/​day for insurance… And if I were to have gotten I to an accident, guess who isn’t covered on the insurance?!
So when I bring the car back, they gave me another car… Which you would think they would give me a free upgrade of some sorts… But nope! Where they told me to go pick another car out from the fleet of cars, it was dark and dreary… And I some how managed to pick out another dirty car…

I returned the rental on a Friday afternoon with an expected wait time of no more than 20 minutes. They are usually pretty quick with letting you go by checking the gas tank and mileage. However, story began here: walked in with 3 customers in line and one standing at the counter with one staff and one supervisor named Carlos on site despite the fact its location is under renovation. The one and ONLY staff was assisting customers while Carlos was in his office in the back corner doing … and walking around. Told the staff I’m returning the rental and would need a ride to the car shop and she acknowledged it.
20 mins later while she was assisting the 1^st customer in line, I kindly reminded her that I’m still waiting for a ride as the body shop would be closing soon. Her response was oh that’s what I have told them and they are getting the car from around the corner. Ok I understand that your site is understaffed, but please explain to me why Carlos was sitting in the office while there is a LINE
I have waited for a total of 30mins and I just had it, walked over to Carlos while he was on the phone and let him know that my ride still isn’t here yet. He dared to point out his finger and told me to hold on.
First you are understaffed on a Friday, meaning something is already wrong with your site or management. Second your services is horrible. At the end of the day, no matter what’s going on, you still need to put up a smile on face in front of your customers.

4 people working, zero people helping (or even acknowledging my existence) … What is supposed to be a quick and painless experience for a Hertz Gold member was drawn out and frustrating. Be better, Hertz!

The location is convenient and the prices are usually better than the other locations in the city. Plus, less Europeans who don’t understand their rental agreement at this neighborhood locations than the downtown ones.
I don’t know if she still works there but there was a taller, younger blonde girl who sometimes wore a flower in her hair who gave excellent and quick customer service on a few occasions.

Amazing service, especially by Lou, who was working the Gold Member desk. He was super courteous and made sure I was happy with everything.
Also, the best price in town, by far! I got a deal for $ 111 weekly rental after my AAA discount. And this is over Christmas break, one of the busiest time of the year!
It is so sad to see so many one-​star reviews. Sure, the place is really busy, but I’ve always waited 30 minutes at every rental car place. Annoying, but that’s what happens now days. Here is a tip though: Join Gold Member (it’s free) so that you can just go to the Member desk. You just need to show them your ID and credit card. You should always go online to
and click on Discounts/​Coupons tab. That’s how I found my deal.