H&M

This H&M needs to improve on how to deal with customers! By far the worst customer service I’ve ever experienced. I’m pretty sure the employees don’t know how to give out five star customer service because management ain’t doing sh*t about it!
Every time I go to this H&M they have a problem with me returning all my online orders. They really act like it’s coming out of their paychecks when I make a return. Sorry but I don’t got time to go shopping, so I do ALL of my shopping online and yes I’m going to return all the stuff that I don’t like! Isn’t that the point of online shopping? So it’s convenient for the customer? And yes I’m going to return in-​store because its CONVENIENT for me. I don’t have time to tape boxes up and drop them off at a postal office when I can just stop by my local H&M and make a quick return.
Sorry but y’all can keep those nasty attitudes and stank faces because this H&M is closest to me and I’ll be making all my returns here!
So like Chris said when you didn’t want to return my jumpsuit because you decided it’s a undergarment all of a sudden, «you don’t have to come here». But I will because it’s CONVENIENT for me! Meanwhile, y’all can work on your professionalism and how to handle customers without an attitude. End of the day, this is a work place, not somewhere you can act a b*tch.
***customers come first!*** something this H&M needs to learn!

Had one of the best experiences here! The customer service is really what deserves this 5 stars. The situation was: my boyfriend bought a shirt in a size too big, came home and found out it was TOO big (obviously) so I decided to call the store. The young girl that picked up knew exactly what shirt I was asking about and scoured the whole shop. LITERALLY the whole shop to see if they still had it in a smaller size and then told me they did (WOOOO!) and we drove right over to pick it up. The same girl rang us up and was even saying how she found the shirt in the women’s section. Never would I expect an employee to check the women’s section for a man’s shirt to make sure they had it. Honestly, this place has really great service. I have never gone here and had any issue of any kind no matter what day or time. Thank you once more to the super nice clerk!

Please do not go here everyone.
The customer service here is the worst!
For example, the employees are totally misinformed about their recycle programs. I brought two bags of clothes and the employee didn’t want to take them because I didn’t have an extra bag. She gave me such an attitude and rolled her eyes. If you don’t want to work here girl, get another job! Take your attitude somewhere else.
I didn’t get this girl’s name but I called the store to find out and they hung up on me. How unprofessional!

pretty good selection of clothes, helpful staff too. pricing is a bit iffy for the quality of the clothes

I’m honestly so mad yalI took out the women edgy/​casual clothes! No longer going to this location:)

Worst h and m ever. Everything here is totally thrown everywhere and just unorganized. It’s also very small and the selection of clothing is very slim. Employees are no help and hard to find in the already tiny floor. Not surprising quality for a mall store I guess. I’ll go downtown for any more H and M shopping

Probably the worst h&m I’ve ever been to. Ugly, one floor, with awful service, especially from the cashiers. The only good part is that A. clearly they’re super low volume so they randomly have things that other stores sell out of and B. the guy in the fitting room (tall, skinny, fuzzy striped sweater) was a gem — hence the 2 stars.
Otherwise, my rating is: Y A W N. Go to the Santana Row H&M in San Jose instead.

I like this h&m store compared to the one in serremonte. Everything seems more taken care of and organized. I haven’t shopped here recently but when I do I always love everything I purchase. H&m has good quality clothes compared to other stores here. The music is calming and the employees are always so helpful.

I got the worst customer service of my life at this location form the manager Melissa. She refused my return of two sweatshirts I had literally bought 5 days ago. Tags attached, receipt in hand and I wasn’t even asking for my money back I was going to purchase other items. She told me my items had been worn and washed and completely embarrassed me in front of the store. She was beyond rude, I will never spend a dime in that store again. I have worked retail and know how much it sucks to get returns except I was buying other things! Maybe if she was good at her job her store would make money and she would not have to treat customers like shit just to refuse a return.

I don’t usually shop at H&M stores. The quality of the clothes are not so great and really, the prices are not that cheap for what you get. You don’t pay as much as what Macy’s would charge for a similar look but when Macy’s has a big sale, you get a better made item for less. I bought a red top trying to match a red knit skirt I have. The top was made in China and I wasn’t really in love with it and fortunately, it didn’t really match the skirt, so I returned the top which still came to $ 27 regular price.
The salesperson was really nice about the return which was great.

This H&M is a pretty nice store in general. The basic structure of the store never changes so I know exactly which racks and general areas I need to go to in order to get what I need. The store is generally clean as it’s always buzzing with customers ranging from young pre-​teens to the 40 year olds attempting to stay in fashion. What really gets me is their customer service. The workers in the changing rooms are super nice and encourage you to ask them for helping getting a size and even suggesting other pieces to make a statement or even just go with your outfit. It’s kind of like being in a mini-​nordstrom if you will.
Except for one thing. One night, my mother and I were looking for dresses for an upcoming event, we found a few and began walking towards the cash register. Julian began yelling across the store for my mother, the 2 other customers and myself to (and I quote) «HURRY UP! I’M TURNING THIS REGISTER OFF IN 3 MINS! IF YOU’RE NOT HERE BY THEN, YOU CAN’T PURCHASE!» As appalling as that is, the rudest continued as he THREW my change at my hand –not into my hand. ON my hand, as it hit the counter.
Probably not going to come back to this location. I’ve never been treated this way at all the other H&Ms I’ve been to.

This is the only H&M in Stonestown but they do not carry any men’s clothes… WTF???

I love H&M but I would avoid coming to this particular store at all costs. Both times I came to this store, the salespeople were extremely rude and unhelpful. The first time, I asked for a stock check on an item to see if they had it in a different size, and a Hispanic male cashier in his 20s told me that unfortunately they didn’t have the capability to do that. I’ve gone to plenty of other H&Ms and they were all able to do simple stock check on items in their store! How else would they keep track of their inventory?! He was being super lazy and unhelpful.
Today, I went to return and purchase a few items, and the cashier (Mel) could not smile for the life of her. I felt bad so said sorry for the kind of complicated transaction (even though it was a super easy return and purchase). She literally just ignored what I said and didn’t respond to me. What kind of customer service is that?
My advice would be to go to the H&M in Serramonte. It’s nearby, and the sales associates have been super friendly and helpful there! That one or downtown, just don’t go here for your H&M needs.

This H&M is like any other H&M I like shopping there I like their clothes and their style. I have never been to this mall before so I went in there and decide to get some items on sale when I was about to pay the cashier asked me «Is this all» I said yes I just want to make sure all the items I’m taking are on sale. she just proceed to charge me and gave me the total which indicated me that not all items were on sale. I placed my card in the counter and WHILE I WAS TALKING SHE GRABBED IT AND CHARGED ME! I I was saying that I was sorry but I jut wanted the items on sale I can get the other ones some other day at some other store and I wont have to carry them. any ways. I said well I need you to take this other items back. SO she gave me attitude about it. I think she should have charge me in the first place if I first do not agree to the amount and I do not hand her my card.
I have no problem with the store but I will not go back there thanks to their staff and specificlly for that person in particular. thank god there are like another million H&M but I work in retail and I think is sad that a buisiness suffer lost because of their roud employees.

The people that work here are the rudest people ever. Both Justin and Jeyna are the rudest that I am writing a personal note to the manager. They rushed me the entire transaction and Jeyna saw that I applied for the 10% and she rung up my stuff anyways and said it was too late and made me go back in the end of the line and she ended helping me again anyways. And her stupid cash register thing fell on me and she didn’t even apologize. Both workers should be fired. Never going here again

Went shopping over the weekend ’cause my cousin gave me some money to spend on Wrapp.
First off, this store itself in my opinion is pretty big. They have a bunch of clothes ranging from sweaters to dresses to t-​shirts and jeans. Most of the clearance stuff was near the cash register on the right side. And the fitting room is all the way inside. Just go straight to the back. The girl working at the fitting rooms didn’t really interact much. She basically just told me to go into any room I want so I did.
Now… the cashier on the other hand… was mean. She looked grumpy. Honestly speaking, I have heard that working in retail was a big pain in the buttocks, but she should know that a smile goes a long way and would’ve been appreciated greatly. But nope. Just got that mean look from her. Fine.
I didn’t really have a problem with this store until I walked up to pay and she told me that my Wrapp money could not be used towards sale items. My cousin asked her where it said that and the cashier said the guidelines in the Wrapp app did. She seemed impatient as she was waiting for me to pay so I paid while my cousin checked over the guidelines. Lo and behold– the app said nothing about using it on sale items. All it said was to basically use wrapp like a gift card and to use the full amount I have for H&M which my purchase had exceeded so this chick basically lied costing me double of what I should have paid if I was allowed to use Wrapp.
Would I come back? Eh. It depends. This H&M store has a lot of things for cheaper than other stores. But customer service was disappointing.

H&M honestly is not of my favorite clothing stores, but I do find myself in here sometimes checking out their sales and see if they have anything cute and/​or cheap. A while ago I did find me a cute knee length dress for only $ 10 but at the time I was very bloated because I just ate a meal, so when I tried it on it was tight on me… I just bought it and left.
Sadly later on I tried it on again after my bloated body recovered and it ended up being too big on me. Good news was that I came back about a week later to see the same dress in a smaller size so I exchanged it no problem and got on with my life.
My only complaint about this store is that this place is pretty small, so 90% of the time I always walk out because I‘m not interested in the clothes they have.

This store in-​particular is super duper small. Don’t waste your time. The majority of the store is for women, a small section for men and they do not carry children’s clothing. In addition to being such a small store, the racks are cramped, messy and unorganized. That being said, many of the sale items were only available in larger sizes or slightly damaged. If your in the Peninsula, maybe worth going to Serramonte or Hillsdale.
If your in the EastBay go to the Walnut Creek location, much more organized, huge selection and things are very easy to find. :)

Smaller of the many H&Ms in SF
Although staff here is nice and cool, this one is just really small and doesnt even have the men’s section. It’s pretty messy here sometimes too (not that any of the H&Ms are cleaner)
I prefer to go to the one on Powell since they have two floors and more options!

Had an awesome sales rack. Ten dollars for a cute black skirt? I’m there.
Only negative was that I must have chosen a bad time because most of the stuff was size two and four and the size sixes and eights weren’t the style I was looking for.
I’d stop in again for the sales, but their non-​sale apparel is just not enough quality for the quantity I’m paying.