Art of Reflexology

The prices are reasonable here, but that means you are losing the quality. My husband and I went for a foot massage. First of all, this place is not clean. They keep using the same towels and the same neck pillow for everybody which is disgusting. My husband denied to use the neck pillow and they seemed offended about that. The person who helped me was not a professional and was just all over. If that is the right way of giving a massage, then any person can do that. I definitely think you should pay a little more and go to a place that is hygienic and professional.

I’m an exhausted full time mother and I happened to pass by this reflexology shop tonight while in the mall running an errand. I got a 30 minute foot rub. While the guy doing the massage spoke zero English, I found the experience to be quite pleasurable and relaxing. The shop was clean and quiet. Felt amazing. I could enjoy that on a daily basis if it was an option. Too bad my husband couldn’t just do it for me. ;)

Love this place! I’ve been coming here weekly for years and the staff knows me well. I prefer this place over a traditional massage because my body prefers the chair position. Laying positions actually make my trapezoids even more tense. Also being able to walk in anytime for a massage is almost priceless, haha.
I rock climb and take adult gymnastics classes and always have loads of knots. Each massage therapist does things a bit differently which is nice for variety but they all do an excellent job on my knots and super tight traps.
A lot of people are surprised at the «deep tissue» style of massage, however if you like a nice soft relaxing massage be sure to tell them and they will accommodate.

Tough tissue massage. and it felt amazing… Mr gold chain got out the horrible painful knot out of my shoulder… and it deep massage wit some elbow action… but again it felt amazing… quick fix yes it is… so if you soft n fragile… not the place. but get that quick fix with some pressure… amazing

This place isn’t for the wimpy. Usually I feel bruised the next few days, but the sore spots are relieved. They have quick and easy massages, and I can still keep all my clothes on. They provide a 30 minute full body session for $ 28 which isn’t bad.
Almost none of the people working here know english, so it’s definitely frustrating to let them know what you want.

If you like deep tissue massage to relieve quick tension around your neck and shoulder areas and you don’t want to take your clothes off, this is the place! I appreciate the different options and time choices. It was a great fix during my break. Totally relaxed to go back to work.

I had a nice first time experience and finally managed to convince my husband to give this place a shot. We decided to give a lower than 20% tip because the experience was not good — awkward and painful strokes, constant pinching of muscle against bone, mistaking cartilage for knots, etc. The man that massaged my husband said something to him about the less than 20% tip and made a few under the breath comments in Mandarin, which I fully understood. Uncalled for. We tip based on the service we receive, not what the person expects. 15−20% is a guideline. Don’t expect 20% right of the bat for substandard service. Now I’m too angry to come back.

If you are looking for aromatherapy and someone who gives you information about his your muscles feel then you will have to pay more than you pay here. If you want a serious quick fix and can ignore the masseuse chatting with friends then for sure check this place out. I got a 15 minute chair massage, for I think,$ 12. It was awesome. (Guy with gold chain necklace). It hurt at moments but in a good way and I felt great. So great that I then had a 15 minute foot massage. Also felt great.
I love that I can just pop in there for a quick fix. Ahhhhh

I come here all the time and they’ve always done a great job and know exactly which spots to focus on. Today I went and got a 1 hour foot massage from the guy with a big gold chain necklace and he was terrible! Not only did he not apply enough pressure (I asked him twice to put more pressure) he was mean afterwards when I gave him $ 2 less than a 20% tip and told me to give him 20%. I decided to give him 20% but needed change and he couldn’t even calculate the change right! I told him he did a bad job and I’m never going to him again. Also, he was rubbing my leg in an uncomfortable way (not massaging it)

The left middle part of my right foot was hurting for 2.5 days. Today I decided to go eat at boudin, while limping over to boudin from the Apple Store, I saw this massage place, the price also caught my eye. It was $ 24 for 30 minutes. Pretty cheap for a decent mall! So I decided to try it out and I told him about the pain and he concentrated a lot on that spot. (It hurt like crazy, I was screaming) I left I was still limping, the pain was still there. Regardless of getting rid of the foot pain it was a terrific foot massage! The guys also put some icy hot on it while rubbing it, totally forgot about icy hot I went home, and still hurting, still limped until 5 hours later, the pain went away (I had put icy hot on an hour prior). I don’t know if it was Cus of the massage or Cus of time (3 days) but I believe the massage had something to do with it!
Highly recommend this place. I would definitely go again.

Massage is ok but don’t expect the intense, very deep «ouch-​y» massage I prefer from other Asian foot massage centers.
This location is easy to access, so it’s good for a quick fix.
I would have given them a higher rating if the operators kept their conversations to a minimum. They don’t and it disrupts the experience.
I stayed away for a few years because of this.

Took my mother here for a massage and she loved it! Yan was great and worked ever tense knot my mother had in her back. She did a great job with the foot massage as well. Price is very reasonable!

Request Fan. This guy is ON POINT! Came with a scalp neck massage. Extremely professional and polite. This is a steal for the quality you get. Always a happy customer.

Well, these reflexology massages, you get a quick «fix». I honestly dont mind a quick massage and of course, this depends on who is doing your massage.
My recent experience was great as I paid $ 25 for a foot and chair massage. I found it very good as my massage therapist did a great job.

OUCH)’=
So I woke up this morning and I must have slept wrong because my neck hurt so bad. For some reason I thought its just a knot and maybe i’ll get a message to work it out. So stupid me decided to go to the mall because i’ve always passed by this place. I walked in and asked for a chair massage. The guy said it would be 24 bucks for 30 minutes. My neck REALLY hurt so I figured it was worth it at the time.
Sat down and he started massaging away. In the beginning he used his hands and it was pretty relaxing. I almost started to fall asleep. Then this guy decides to use his elbows and started digging into my shoulders and back. OMFG i’ve never felt such intense pain in my life. I swear that was the longest 30 minutes of my life. I was cringing the whole time and wanted to cry. I should have said something to him but i thought maybe it’ll be a hurts so good kind of pain … Nope. absolutely wrong. its been 4 hours since the massage and every part of my body hurts… so much. Oh, and my neck? Its worse than before I got there.
I will not be coming back. I mean if you want a DEEP tissue massage maybe this is the place for you…

The short version:
Art of Reflexology is a wonderfully convenient chain for a massage on-​the-​spot, but this location is smaller and the foot massage space is more open to the mall due to size, so don’t expect amazing ambiance. The massages are great. Customer service was fine, just could use some work.
The full version:
Disclaimer: This review is about the Art of Reflexology and then focuses on this individual location. And so I’ll begin:
I love reflexology spots. Love’em. And when I find them, I get pretty excited because they are often the best deal for massages. Art of Reflexology is one of my favorite quick-​stop massage chains, and yeah, they’re not perfect, they are absolutely not fancy — they ARE in a mall AND relatively OPEN to the sights and sounds outside their space. This has been my universal A of R experience.
While I have only been to the Tanforan and Stonestown sites, their locations are super convenient if you have to do some shopping. You don’t have to make an appointment (immediate service!!!) and you pay an incredibly fair price for a massage. As someone else mentioned, their combination massages are a fantastic deal, and A of R provides better time combinations than many reflexology spots I’ve been to. I often do a chair and foot combo, and their foot massages are heaven… Even if the foot portion is just 15 minutes after a wonderful chair massage, I can get mentally swept away. I love the hot foot booties they place on your feet as they work on one or the other.
So, about this location, it is definitely my less favorite of the two because it is much smaller and far more open to the mall. It alters any ambiance. That said, for those who enter, that big, wide open door to the mall should set your expectations for this place — don’t expect hotel or day space level experiences. Be real.
The Massage service: The actual massage service was good, like, 85% of the awesome that I experience at Tanforan, but still just right for the price point and convenience. You are getting exactly what you pay for. For those who haven’t enjoyed the actual massage, be sure to let the host know exactly what you are looking for with regards to pressure or anything you think you might need to communicate. A lot of people at reflexology places speak very limited English.
Customer service: The staff is a bit more talkative to each other while providing service than one would like (which really wasn’t much), but in a space that’s meant to be relaxing the host should not be talking loudly to someone providing a service — walk over. There’s enough noise from the mall.
I can’t account for getting any glares when tipping, but one shouldn’t be scrooge when they’re already getting an immediate service at a bargain price. I always tip between five and ten dollars (depending on the service) and have never had a problem. Perhaps your own personal guilt makes you think they’re glaring???
For the complainers, check out other reflexology spots near this price point. Not easy to find. Coming soon, see my other reviews of other great quick-​stop massage spots.

Terrible.
Massage was mediocre at best. Guy coughed in my ear continuously as he dug in.
Note: THEY WILL HARASS YOU if you don’t pay as much tip as they expect. For example: follow you out of the store and death-​stare you as you take the escalator. Pretty special.

Mediocre massage and even worse customer service. First of all, the place smells pretty dank. Second of all, the employees talk really loudly about their customers in Chinese, thinking that no one understands. The lady giving me a massage was digging her elbows back and forth over my knots causing them to actually pop and grind over my shoulder blades. I mean, I wasn’t expecting much coming into a place like this. But the fact that they gave me such an attitude when I didn’t tip and demanded me to pay them extra in cash — that’s ridiculous and unacceptable…

IF I COULD GIVE THIS PLACE A ZERO!!! — I WOULD!!! All because they are rude as can be! I have been here 3 times — today is the last! My husband and I spent $ 80 on 30 mins chair and 30 mins foot — and they complained that we didn’t tip enough!!! WHO DOES THAT?! RUDE PEOPLE! ESPECIALLY RUDE PEOPLE WHO ARE MISERABLE WITH THEIR LIVES! If you want more money — do something else with your lives! Work at a SPA and charge $ 300 and you will make more money!
OR SIMPLY! — Be more professional! Don’t talk to your coworkers, don’t cough on us, wash your hands! Cover your nasty garbage that we all can see pouring out! Stop being disgusting! These are things we all overlook BECAUSE WE KNOW THIS IS A CHEAP PLACE!!! We didn’t mind it because we know we’re paying LITTLE money for a quick service! You don’t go to Mc Donald’s for a steak! And we don’t go to this place looking for a nice, calm day spa!
BUT if you want to complain that you didn’t make enough money from your customers’ tip! THEN MAKE YOURSELVES WORTH MORE!
IF YOU DO NOT PLAN (OR EVEN HAVE THE MONEY) TO TIP THESE WORKERS AS MUCH AS THE SERVICE COST — THEN THEY BELIEVE YOU SHOULD NOT EVEN STEP FOOT IN THEIR BUSINESS. RUDE! RUDE! RUDE! RUDE! RUDE!
FOR ALL YOU ENABLERS THAT GIVE 30% — 100% TIPS — YOU SHOULD KNOW THIS PLACE IS SO GREEDY! If for some reason, maybe one day you forget your extra cash for tip, and you happen to not tip them a «good» tip — THEY WILL TREAT YOU LIKE SHIT! What kind of people deserve business?! NOT THESE PEOPLE!
[Edit: If you feel that those of us who have been harassed for more tip are overreacting and are being «scrooges», you must be one of the «enablers», don’t care about how you spend your hard earned money, may be a spoiled-​ass brat who doesn’t care to know the value of the dollar, and/​or must not know math. Even if we tip well, these workers will harass you if they think they deserve more and want more of your money! WE ARE TALKING ABOUT A TIP! SOME THING that is not mandatory but an EXTRA Thank you! Don’t discredit our reviews just because you enjoyed your experience. That is great for you! Wish we enjoyed ours too! You don’t know how it feels to be HARASSED by these people if you think we are being a «scrooge». Who the f*ck would make this story up just because I was having a bad attitude? Ha.]
The lady that massaged my husband pretty much looked at him like a he was piece of shit because she wasn’t happy with the tip! How dare her!
After he told me what she said, I told her she was rude and that maybe we shouldn’t have tipped her. She would not even look up at me! COWARD!
I mentioned to my husband that I wanted to tip my lady more so he was going to pull out more money, but also said that my lady also said the same thing and I told him WELL, NEVER MIND! Don’t give her money if she’s asking for more of our money too! HOW DISRESPECTFUL!
A TIP IS EXTRA! NOT MANDATORY! Who asks people to give them more money?! How about I ask you to give me a discount?! How about I ask you to wash your hands before you touch me!!! Dirty asses!!!
So I left making sure she knows that she is RUDE! We said «Maybe we should take our money back?!» … The lady said «It’s okay. It’s okay. Bye» and I said «NO bye! Rude!»
WHAT LOSERS!!!
DO NOT COME HERE! IF YOU DO, BE SURE NOT TO TIP THEM! AND SEE WHAT HAPPENS! HAHAHA!
I AM ACTUALLY GLAD THIS HAPPENED BECAUSE IF MY HUSBAND WAS HAPPY WITH HIS MASSAGE, AND TIPPED MORE, WE WOULD’VE NEVER KNOWN WHAT KIND OF NASTY, RUDE PEOPLE THESE WORKERS ARE!
SEE THE REST OF THESE COMPLAINTS! WE ALL SAY THE SAME THING CUZ EVERYTHING IS TRUE!!!

Stopped in the mall and tried this place. Should have listened to the most recent reviews. The masseuse I was given wasn’t completely aware the message of what I wanted done, as he didnt speak English and was not focusing on the areas I asked the lady at the desk to relay. He was also under the weather and I did not enjoy getting coughed on, yes WTF. I understand people have to work to make money but coughing into your hand and then rubbing my shoulders.
When he did finally work on the area I wanted it was ok. Only reason Im not giving this place one star is that my shoulders did feel a bit better afterwards. But Im still never coming back much better places out there.