Gump’s

This store sells you online that they don’t even have in stock. They you have to wait forever! I have waited over a Month for the flatware I ordered. I just cancelled the order. Never again. I just ordered the same item from Neiman Marcus and I’m sure I will have within a week, and with free shipping! Save yourself the wait, and don’t waste your time ordering from this store.

Stopped by to look at some of their amazing glassware as well as candles, home furnishings and jewelry. It’s high-​end and for the most part the staff were friendly. The nice lady in the candle/​perfume/​soap department couldn’t have been nicer and suggested a few home fragrances for me, although the one that I wanted didn’t up with me as I left the store. There is a marvelous Oriental theme to the store as the founder, as it was mentioned in marketing materials for the store, loved visiting Chinatown as a young lad.

I love Gump’s. They carry beautiful pieces and love browsing there for gift ideas.
Went in last week to buy a gift for a friend’s parents who were celebrating a big wedding anniversary. I was looking at some picture frames but couldn’t decide. Tina offered to help and I decided to buy soap and lotion instead. Would be lovely in their powder room. She was very helpful and inspiring!
If you buy a non-​sale item, gift wrapping is free. For sale items, gift wrapping is $ 10.

I bought items from Gump’s on-​line and just as before when I’d ordered from them in the past they «forgot» to include an expensive item. They sent out a shipping email stating that this item was included but it was not. You’d think it was just a natural mistake if it hadn’t happened to me THREE times before out of THREE times ordering from them. It was on me to notice, and then call customer service and then pressure them for a FULL refund of the item INCLUDING shipping and then pressuring them some more to get MY money from them promptly and not in 2 weeks! The items I did receive are of such poor quality that if it weren’t the holidays I’d send them back. I just don’t have time right now. THIS is taking up my time. I know I can get these ornaments for under a dollar somewhere and yet here they charge THIRTY for them! They’re crap. Seriously, real crap. The poinsettia plates are all scratched up on the corners. The wreath never showed up and it’s 2 days before Christmas. Thanks Gump’s. No warning, no email, no call, just blatant stealing. Real low-​life operation here. I wouldn’t buy a napkin from them. Go to the dollar store and you’ll find all of Gump’s merch in there. Save yourself some grief. AND money. GREED. It’s ugly. And really stupid. Short-​sighted. Anyway, I’m done with Gump’s.

I hate to take this route to express my displeasure with the service I received here. I have tried the customer service route, written the store twice and received no response from any of those inquiries. My husband and I registered here for our wedding last July. All seemed well at first, but then we received a duplicate gift seemingly from the same person. We called our friend to ask if they purchased twice, which of course they did not. I contacted the store to find out who sent the second set of glasses — no response to any of the inquiries. We finally had some other friends contact us to ask if we had received their gift of glasses from Gumps! Needless to say, it was embarrassing. I again contacted the store — no response to date. I will NEVER recommend this store as a place to register for your wedding or any other occasion. My mind might be changed if someone ever did contact us, but I am not expecting that to happen.
Sincerely,
Dennis Lickteig and William Giammona

Called and ordered a Baccarat crystal puff heart as a gift. Was fortunate to get a sales rep by the name of Debra Futorian. She sold me the heart, arranged for a messenger to pick it up and take it to my engraver, arranged for the messenger to pick it back up after it was engraved, had it gift wrapped, and then walked it out to the car to me so I didn’t have to park and go into the store. Quite the five-​star woman and service! Great job, Debra. THANK YOU and thank you Gump’s for having such professional and service-​oriented people working for you :) What a pleasurable experience!

Really nice in-​store experience — hadn’t visited for years and while it has really changed
(tchotches-​to-​the-​brim, Christmas ornament overload in October) it still carries really nice gifts. if you’re looking for candle presents, you will have met your retail mecca. Clothing selection is small, but good for basic and travel knits. Several of the store’s used furniture items were listed «on sale» — that was odd, especially next to precious jewelry. But it’s still an experience.

My experience was EXACTLY like Kai Y. The name of the nightmare delivery service is SEKO. I know because I have called them so often. My piece of furniture ordered on July 28^th was delivered in splinters after 2 attempts. SEKO driver demanded I sign for it before unpacking even though the box was clearly damaged from the outside. I was stuck with a large broken box of splinters and styrofoam until they came back to pick it up (which also took two attempts) and was finally picked up on August 24. I have called customer service at Gumps every other day since then looking for my refund. I have spoken to Kim, Brody, Jenna, Nathan, Jessica, Stephanie and Carolyn. I have requested to speak to Shawn the Manager of Customer Service and have been told he isn’t in the office and has no voicemail. Are you kidding me! My next call will be to the BBB and CA Consumer Affairs. Where is my REFUND?

I ordered an IMPERIAL CONSOLE (see attached photo) from Gump’s _​online_​.
First it was backordered. I had to wait for a month. Finally it was available. However, when the delivery came, it was the most horrible experience I’ve ever had with ANY delivery in my life.
1. Before unpacking the merchandise, the drivers asked me to sign — Wrong procedure. Customers should sign after (not before) seeing the delivering item. (Later on I understood why…)
2. When they unpacked the furniture, it turned out it was NOT what I ordered from Gumps.(see attached photo) — Gumps, can you please NOT mess up customers’ orders like this by having the wrong item delivered? — especially for big pieces like furnitures. This is very unprofessional and unacceptable!
3. When the the drivers delivered the furniture, they made a terrible mess in my home. There were trash and styrofoam all over my home. They didn’t clean them up afterwards.
4. The delivery people’s attitude was rude and then more rude, when we kindly asked if they could take the wrong furniture back. They yelled at us and left without explanation. Since the drivers didn’t want to take back the wrong furniture, now the console is stuck at my hallway, we don’t know when and how this furniture will be picked up and returned — going back to my #1 point, that’s why they wanted me to sign _​before_​they even unpacked the box.
5. I had to take a day off to accommodate the delivery as they said they don’t deliver on weekends. Again, the cost is on me — the customer.
6. So I had to again follow up with Seko, as when I called Gumps, they asked me to call Seko. Shouldn’t Gumps follow up with their delivery service?! Once again, the overhead is on the customer, not them.
7. When I called Seko, they promised me on the phone they would come pick up the furniture the next day. Guess what… they never showed up to pick up the furniture the next day. And when I called and called the next day, no one was answering the phone call.
I was charged for more than 2k for this piece, I spent time and effort in fixing the mistake made not by me, but by Gumps, in the end all I got is the wrong furniture still stuck in my living room, awful customer service, bad attitude and… frustration!
It was an utter nightmare from beginning to end.
Seko Logistics is the delivery company Gumps picks and represents Gumps — this kind of sucky attitude and bad customer services reflect the extremely poor and unprofessional customer service of Gumps.
Given this horrible experience, I would NOT want to order anything from Gumps going forward. Furthermore, I’d let my friends and family know about this unfortunate and outrageous incident and ask them to stay away from Gumps.
PS: Please avoid Seko Logistics delivery service at all cost!

I have, over the past few months, ordered quite a bit from Gumps. Still a great store and has become one of my go-​to places for home décor.
Their silk flowers are reasonably prices and very well done. And I love their holiday décor (both Christmas and Halloween)

Awful customer service.
I placed a large order of 12 items, of 6 different products, for a wedding registry. All products were listed as in-​stock. I paid for overnight-​rush handling. After waiting for more than a week, I contacted customer service… I got ‘Samantha.’ «None of those items are available for another week.» Why didn’t they tell me this? Why didn’t I receive a refund on my S&H? «Your order will ship overnight once the items are back in stock.» Great. Also, there’s no chance all 6 products are out of stock. How do I know? I called and asked an associate on the floor.
Horrible experience. I have no clue how they even try to act like a premium retail provider. If you are selling high-​margin merchandise worth thousands of dollars, you should at least TRY.

Great products, horrible service! Specifically called to expedite an order, paid a massive shipping charge, order arrived, one half of it back-​ordered. I had called when I placed the order to specifically make sure the items were in stock as the order was to be a gift. I was assured it would arrive. It did not and I am stuck with the expediting shipping charge. Gump’s just lost a good customer.

If you do nothing else, at least attend their annual bridal event once. It’s the fanciest, beats any of those held in even the nice hotels in San Francisco. Good food, ever-​flowing drinks, and even the goodies bags are stuffed with things you’d actually like. The next one is coming up on Sun, 2/​22, and the email invite reminded me of how much my girlfriends and I enjoyed it last year. Go check it out!
And while you’re in the store, take a whiff at the Carriere Freres candles, especially Lily of the Valley. It’s by far the most elegant, way better than Diptyque, in my opinion.

I love Gumps and one of my annual holiday traditions is picking out a Christmas ornament. Granted the prices aren’t for the faint of heart, but I think the somewhat recent change in management brings a better variety of price points to consumers.
Great source for gifts and wedding registries. Classic San Francisco.
If you’re trendy and flippant in taste, perhaps this isn’t the shop for you. However, if you’re somewhat traditional, great source for home goods that are worthy of passing down.
Awesome sales twice a year right after Christmas and early summer.

One of my favorite stops when I’m in the area!
Most of the large items are wayyyyy out of my price range, but I do find super affordable and unique gifts here.
The store is super clean and has a large variety of gifts and home décor items. Some items are SF specific. They really do have a great selection of holiday ornaments. The customer service here is outstanding. I love finding hostess gifts here!
You very well may end up empty handed when you leave the store, but you’ll definitely find items you’ll want to save up for.

This review is based solely on my experience there today with a particular salesman, whom I’d failed to get a name.
I’d recently bought a candle holder which was on sale and I’d picked up one that was prewrapped for the holidays as the 2 on display had flaws on them. When I got home and unwrapped mine, it was flawed too… apparently they’re not very well made…
Anyways, I’d gone in to do an exchange and by then I’d already decided that I wanted another one so I’d have a pair.
When I got there, there were 3 opened ones on the shelf and the others were wrapped up. So I’d grabbed a box, went to the counter and asked the above salesman for help with the exchange. It was fine. So I told him I wanted another one and asked if we could open another one up so I can inspect it… His response left me speechless for a moment. He’d replied, «I’d rather not (open another wrapped box) because it’s most likely someone will come along and would want one as a gift.»
O-​0 Really, Gumps???

Gump’s is but a hollow shell of its former self. We have purchased product from Gump’s over the last 30 years or so but our experience this time has been and continues to be an absolute disaster and a saga of how a business should not operate.
We ordered a large Camphor Traveller’s Chest for our son in the middle of November 2014 and received an email Fedex shipping notice and waybill # which turned out to be incorrect. After calling Gump’s Customer Service we were advised that this shipping notice was in error and that the chest would be shipped by a trucking/​freight company. We then continued to receive on an almost daily basis immediately thereafter email advertising which offered this product at ever lower prices and free shipping. Admittedly, Gump’s did adjust our pricing every time we called them about these sales events. However, what a way to do business!
Finally, the chest was delivered to our son in San Francisco on December 15 and the delivery person refused to unpack it and simply dropped the very large box in the middle of his living room and left. When he tried to move it himself and unpack it he damaged his back — which now requires a Doctor appointment. Furthermore, it turned out that the chest was damaged on several sides. He called Gump’s and they placed a new order. Again we received an email with a Fedex notification but from experience we know that this is not the way this will be shipped. He called Gump’s Customer Service on December 23 and talked to someone by the name of Kirk who was not very cooperative and when my son asked what would be happening with the pickup of the damaged chest, he responded that he did not know and my son would have to call up the Freight Company/​Shipper. We are now one day away from Christmas Eve and he has a large box sitting in front of his Christmas tree. It would be funny and something to laugh about if it wasn’t Christmas. His original plan was to have a Christmas get together with friends and family but obviously this will not happen as there is not space in his living room.
This type of buying experience is not something that should happen in today’s environment and is obviously totally unacceptable and clearly a sign of a mismanaged company which does not have its act together and if I were to guess, will not last much longer considering the competition out there.

Ordered a TON of items and cannot wait for them to arrive at my door. Got bar wear & ornaments.
My BIGGEST COMPLAINT when I called the next day, asked for Manager was told to see the person that helped me and it would be resolved. When I walked in the next day the salesperson called to confirm, they expressed in a long sigh they would have to cancel the receipt and re-​enter, they pretty much did NOT want to do and did NOT do.
I’m OUT $ 40.00 that could had been another Bar wear set they could have given me or just credit my card not sure why this is so difficult.
Very Very Very Disappointed!

Very disappointing after trying to return what I just discovered to be a toxic wedding present. My wife and I were gifted a lead crystal decanter and a couple lead crystal rocks glasses for our wedding. They sat around for a bit and then I decided to fill one with scotch. Turns out, this is a terrific way to give yourself lead poisoning! Google it!
BUT… beyond the 90 day return policy so, well, I guess that’s what e-​bay is for.
I would consider this return policy very carefully before registering at Gumps! After your wedding stuff has a tendency to sit around for a while, especially when they are household knick-​knack sorts of crap, and customer service is not at all interested in working with you. Even when their products, when used as designed, have been proven to poison you
Go with Macys… their return policy is awesome and they also worked with us when a few «delivered» packages never materialized.
Oh yeah… while on the phone I made a couple SF references and was informed that the call had been routed to Somewhere in Canada? Seriously… Gumps customer service is in Canada. FAIL

What an awesome gift shop! Growing up in the Bay Area and now living in San Francisco, my dad loves to shop here. When we were strolling along today he said, «Want to check out Gump’s?» Immediately I thought, «Bubba Gump’s Shrimp Co… I’ll pass!» But when he described a gift shop at which he used to shop with his mother back when he was a child, I was intrigued.
At Christmas time this store is so lovely. Trees adorned with polish blown glass ornaments fill the entry way. Everything from little glass purses to hedgehogs, they’ve got an ornament for everyone.
We admired wooden bowls, blown glass artwork, cutlery sets, furniture, stationary, children’s toys, and more. After about 45 mins of browsing we settled on some ornaments and a book for my boyfriend. What a precious shop! I loved setting foot through the doors here and thinking about the store’s long history and how my dad has been here so many times over the last 60+ years. It’s a lovely place to buy home décor or gifts for someone special.