Gucci

Beautiful things. Worst customer experience I have experienced — I would not shop at this store again. The manager came across as unfriendly and unhelpful.

Hi all, I’m a Gucciaholic so no complaints at all. They got what I wanted. I stop by everytime I’m in Union Square & love it. I love the backpacks. In fact I got the black nylon & leather with the flap with the touch of the Italian (Gucci) trademark on the bottom part. Looks clean. I have a collection of totes, shoes, clothing. I do have the fetishist for the GG. «Step your game up» Leave your Jan sports & Coach at home. The Security & The staff are cool too!

I can’t say that I’ve ever received such shoddy service from a retailer in San Francisco, let alone a luxury retailer like Gucci. I would never shop here again, and, frankly, my experience in dealing with the San Francisco store has turned me off of the brand. I would urge you to avoid this «flagship» store at all costs.
I purchased two pairs of sunglasses here, totaling over $ 600. Within weeks, both pairs of sunglasses lost a screw, rendering both of them unwearable (one can only assume it is a design flaw that would cause them to fail so rapidly). Apparently, Italian screws are a different size from American screws, so my attempt to replace them myself was fruitless.
A bit of a trip to get back to the Gucci store, but of course they would make things right for me, yes? No. Sales associate James Kelenyi told me in no uncertain terms, «Gucci doesn’t make those sunglasses, you’ll have to send them to another company to have them repaired, and it will take at least two to four weeks.» Time out, James: I bought the sunglasses here, at THIS STORE, for hundreds of dollars – you can’t give me two replacement screws that probably cost a nickle? Nope. How about just swapping these glasses out for functional versions? Nope.
I asked to see a manager, and while he was slightly friendlier, I was met with the same absurd story. I have to pay MY MONEY, and risk $ 600 of merchandise, to send the glasses across the Country to a company with whom I have no business? The manager had James give me a number to call and, surprise, it doesn’t work. I’m supposed to send the glasses to an address where I can’t even get someone on the phone?
So now I’m stuck with two pairs of functionless, $ 300 Gucci sunglasses. It’s bad enough that Gucci cares so little about its customers that it foists customer service on a third party, but to be rude and dismissive about it is infuriating. I’ve written to the corporate offices about my horrible experience but have yet to hear back. People at the San Francisco store should assume that I’ll keep writing letters to Gucci until I get some satisfaction, and all of them will detail the dismissive and rude treatment I received from them.
Bottom line: if you’re going to sell me top of the line sunglasses, I would at LEAST expect the level of service I could get from a common Sunglasses Hut. That’s where I’ll be headed next time, to buy glasses by another brand. Unbelievable.

Worst Service Ever!
Came in today and wanted to buy the soho disco bag. I was actually thrown out of the store! I just wanted to buy a bag but there was no one else to help so we decided to leave. As we started to walk out the SA ran up (left her customers) to me started yelling at me and telling me and told me i had to leave!
I was shocked and all i could say was i just want to shop. She told me I cant afford to shop here and ran off again. Now, i used to work retail and no matter what you think about someone you NEVER treat a customer that way! She doesn’t know what how much money I make and even if Gucci is expensive I wanted to treat myself because I just received a huge bonus and it was my birthday.
Livid I asked the security guard to get the manager. So the SA ran to speak to her manger first and lied and to him that we were «speaking bad words» to her, even though I never said anything to her, period. So the manger told us to leave! We didnt even get a chance to talk to him i thought he was going to talk to us outside, but he walked back in the store after escorting us out! So i called after him at that point and said excuse me? thats it?
So he finally came back and said he had to «support» his employees and she said that we were harassing her?! Um NO! What a damn idiot. He didn’t even ask us what happened. he didnt give us the time of day because we didnt look like we could afford to shop there? So rude. The customer is always right and any other manager would have placed her in the wrong. She made a huge scene and also abandoned her other customers to come yell at me. How immature. Anyway Im going to buy Chloe or YSL bag now and will never return to this store. Gucci design is so old lady anyway.

I had purchased many stuff from Gucci and this is the first time they provided such bad service!!! I was there and looking for a gift as well as some shoes but honestly no one serve us and even gave us such bad attitude! I mean how could you be so mean to your customers especially saying something like” oh ya is limited edition and that’s the only one and the other customer wants it”! No offense I was thinking so you think I don’t have the money to pay for it or what so ever!!! I mean I can tell by the way he looks at me!!! When I was near by and try to look for helps none of the sales try to help us out!!! They should improve their services and have more people working! Their attitude just annoys me so xxx much !!!

I wish I could give 0 star! I have waited 20 min just to be helped. I asked for help multiple times! Then I waited another 30 min to pay! There aren’t even many people there! Come on I mean. Seriously?! And the attitude are just simply bad. Do yourself a favor, don’t buy here.

Very long over due review.
2+ years ago, I came into this store wanting to purchase a bag but wasn’t sure what I wanted. I ended up buying the Gucci fanny pack. The SA lady was really nice as when she rung me up, the price was different than what it said on the tag. so she only charged me the price tag value which was just a bit less. Customer service is great and they even offered us champagne!

This review is for Yasuko.
She is the sweetest person ever! She has been my sales associate for a few years now and has always kept in touch with me, letting me know about sales and following up on me whenever I made a purchase. Going that extra mile is appreciated especially when you’re spending a large amount of money because you’re not only paying for the item but also for the customer service. Look for her! She will not disappoint.
The store itself is always impeccable and the other staff are friendly as well.

I was back in the city for the weekend and I got a call from my good friend back in Los Angeles. He wanted to purchase a bag for his wife for Christmas and only 2 Gucci stores had it. One in Palm Desert and the other one in San Francisco at Union Square store. It was the bree leather tote. He called Union Square and Camille was his contact person. She tried to find that bag but it could not be located. Inventory was showing it but stock was not. Camille suggested the same bag in a different color and my friend was sold.
Problem was it was less than 5 days to Christmas and having it shipped back to LA was cutting it too close. I could take it home on my flight back but Gucci’s policy of payment over the phone being only picked up by the paying party was not allowing it. Totally understood that. Camille was nice enough to put the bag on hold for a few days so I can pay for it and fly it back with me to LA. I was not comfortable buying it and leaving it in my hotel room for the weekend.
I have to commend Camille for her excellent customer service. She totally helped us out. She didnt have to accommodate my friend but she did and we appreciated her very much. She knew my name when I asked for her the Sunday I went to go buy the bag as she had been expecting me. My friend’s wife loved her bag and everything worked out… In fact, my other friend was browsing through the women’s wallets and bought his wife one as a gift.
The only reason I didnt give this review 5 stars is when my friend & I were looking for Camille, we were told to go to the 3^rd level as she was supposedly working up there. We walked up there and encountered 2 employees having a conversation. I politely interrupted & asked if Camille was around & they re-​directed us down to the 2^nd level. Fair enough then I asked for the restroom as my friend needed to use it. With a little bit of attitude, we were told by a blonde gentleman, «Oh, we dont have a public restroom… » Really? I wasnt asking for a public restroom. We were inside Gucci for a reason & made our way up to the 3^rd level just to randomly ask to use the restroom? I dont think so… I made a purchase that day. Is that enough to warrant usage of the restroom? My friend also made a purchase. If we showed our bags to that guy, do you think he would change his tune? Maybe. Maybe not.
It left a bad taste in an otherwise pleasurable shopping experience. I’ve made purchases at other fashion houses & assure you, using the restroom is not a big deal. In fact, when we went back downstairs and finally met Camille. She told us the restroom was in the basement & that she’d have one of her managers show my friend the way as she was, at the time, helping a group of ladies in footwear. No biggie… She handled it and the guy on the 3^rd floor did not. I should have mentioned it to the manager but the experience didnt bug me until I left the store. I should have though… I dont usually like making a stink as I know how it is to work retail but still, it was warranted this time.
Camille was great and I would like her to be recognized as such by Gucci. She exceeded my expectations with her customer service. I suggest you all deal with her when making purchases at the Union Square location.

When you visit this store ask for Label or make an appointment with Label. We visited yesterday, saw Label again, the service was UNBELIEVABLE, and of course fun, Label is very charismatic. He went above and beyond to help my hubs find a particular pair of shoes.
Label you’re a doll, we are your devoted clients, whether you’re at Gucci or move on.
Previous review.
We went in to look, I have not been a fan of Gucci since Tom Ford left, but sometimes you never know.
This was the best Gucci store experience I have had. I cannot remember the representatives name, but what fun he is, he had us laughing.
He was truly a joy to be assisted by, I wish there was something I had wanted to buy as he really deserved a huge sale!
I have to say all staff were very friendly, but this guy, just wonderful. If I plan to buy I will definitely be going back to him.

It’s Gucci so you expect the highest in customer service, right? Well sometimes it is not like that. Jennifer Pang goes beyond that, she is one of the best sales associates there. We went to Gucci for a bag we saw on the net. My friend can be indecisive and it can drive anyone nuts. She attended to us and gave us the best service, patient and gave us her advise. She is a professional and made the whole experience great. Thank you Jennifer and Gucci.
Not done went to Gucci a few weeks later to pick up a gift. And again Jennifer attended to me. I’m done with the other stores that sell Gucci products. Want Gucci go to Jennifer @ Gucci.

This is a nice little store, our helper Mr. Luie was so nice. My sister is look for a Christmas gift for her husband.
I would have gotten a few more pictures but the helper, Rudolfo didn’t want any photos taken. He say per Company policy.
Over all Mr. Luie was great, Mr Rudolfo looked at us as where casing the store.

Just went in here today to buy a pair of pumps. I usually buy Burberry but for the first time wanted to own a pair of Gucci sandals. An associate who was helping us (don’t know her name all I know is that she said she is from NY). She got me two shoes in my size that I wanted to try. A minute later her friend walked in and the associate stopped helping us completely and didn’t notice when I said wanted to try half size smaller in the nude color pumps that I was finally wanting to buy. I waited a bit and tried asking her again she said ‘ok one moment’ and then continued chatting with her friend which didn’t really bother me maybe she was tired or something it’s the holiday season you know but later on the associate ended up ignoring us to the point of not helping us buy the sandals we ended up opting for (due to not getting the size for these other pumps that we wanted) and check out either.
It was interesting to watch the associate leisurely help her friend get new shoes out from the back and insisting the friend try it at least once since it was a new model. I felt it was unfair though because I would have very much appreciated that kind of service or any service at all and would have been good if the associate had helped us check out at the least if not anything. We said ‘excuse me please’, ‘excuse me miss we are interested in buying these’ but she completely ignored us, so we were like ‘ok no biggie maybe she is happy to see her friend after a long time so we can wait’. But after waiting for 10 minutes and getting a feeling that we might be ghosts to the associate we thought it’s best to try another store. Eventually ended up buying Jimmy Choo’s from Neiman Marcus where a dedicated and sweet person got me a bunch of strappy gold sandals to try without asking and it was all done and I was sooo happy at the end! Got a good service at NM which made everything worth it! Although would have loved to have a Gucci since have never had Guccis no biggie though, however, this is not the best store if you need service, in the sense that, we had to bend over backwards to buy the shoes I really wanted and wait around a bit and got ignored don’t know why. I would recommend Neiman Marcus for sandals or Jimmy Choo around the corner. If you want to feel how it is to be a ghost to people around you then Gucci might be the place to shop!

I love Gucci…
But the San Francisco store needs some professional, courteous sales assistants. I walked in knowing exactly what I wanted, I felt like a kid in a candy store. I asked Jo where the belts were and she pointed to another room. There was only one belt on display that I was interested in, so I asked her what size did the belts run. She ROLLS her eyes and says «You know the 30’s». Really? Gucci belts are measured in centimeters! But okay «30’s.» It was obvious that she was annoyed that I had asked her a question. I wasn’t sure of my size, so I asked her what size was the belt on display but MID-​SENTENCE into my question, she turns her heels and runs over to another woman who just walked through the door, obviously someone Jo thought was more likely to get a sale. I was shocked, I have never been to a store where I was talking with an sales clerk (eye contact and everything) and they just walked away! I felt like I wasn’t taken seriously by Jo because I’m young. I never thought I would be treated like that in such a high class store especially one located in the middle of SF. I walked out and went to Saks instead. They greeted me warmly and went the extra, extra mile to get me the belt I wanted. They were also disappointed to hear how I was treated at their SF store and made it a point to take down Jo’s name so they could talk to her about her attitude. The lesson is, never judge a book by it’s cover and be nice to everyone regardless if they buy anything or not.

********************* 1164 *********************
Birthday gift, a red wallet for luck this new age. Service was good by this gal from Hong Kong, although she didn’t ask my name for the system, odd. Will be back though. Good selection of men and women merchandises, as well as leather goods and jewelry!
They open during a facelift construction now.

You will randomly get that one employee that is super passionate about what he/​she are doing here and pull out all the stops for you… because you’re at Gucci and that is what’s suppose to happen right?!
Personally, my favorite Gucci «spot «is in the Bloomies on Market. It’s a hidden gem ;) go go go! or not… because it’s my secret happy place.

Its Gucci! yes, I’m a fan! haha, that being said, this location was fine, my lasting impression was that this place needs a little updating! they have you finalize your purchase at the back of the store, and it didn’t seem all that kept up to me and kind of bare in the back. The staff that helped me was very nice and informative. the door man was pretty cool too. I’m a happy girl :)

*This review is long overdue*
Im so glad we came to this location to buy my Large Sukey GG Tote. I’ve been eyeing this handbag for about a month before I actually bought it. Contemplating if i should purchase the small or the larger handbag.
I dragged the fiancé to the Gucci store at Santana Row simply because it was convenient. I think we’ve purchased a lot of our stuff and gifts for family there because of its location.
But there comes a point in time when you just don’t want to put up with rude and unfriendly sales associates! They are very judgmental and only seem to acknowledge wealthy looking patrons who walk through their door. (Don’t mind my blabbing… That location just really irks me!)
Anyhow, we had planned a day in the city and just randomly decided to check out this Gucci location!
What a world of difference!!!
We were quickly greeted with a hello and a warm smile. The sales associate was amazing (too bad I can’t recall her name). She wasn’t pushy at all and left us alone whenever we just needed a minute to discuss or prance around in front of the mirrors.
Fast forward, we ended up walking away with my bag and a matching wallet! I couldn’t be happier with my choice and I’m so glad I didn’t spend my hard earned money at the Santana Row location!
A few weeks after I bought my bag, I was surprised to find a thank you card sent from my sales associate in my mailbox. It doesn’t get any better than that!!!
I’m more of a Louis Vuitton kind of girl but this location is my go-​to spot for all future Gucci buys! Keep up the great work guys!

Gucci…
Yes it is in Union Square and the products are high quality. Been here a few times and every time its different. Depending on the day the sales people are either super nice or think you are going to steal stuff which gives me the minus stars. As soon as you ask «May I get the…» that’s when the assumptions drop. SO I wish I could state their customer service is superb to the product.

Highly disappointed in my recent purchase (S)!!
I purchased a pair of sunglasses and within 2 weeks, one of the screws popped out and the glasses fell apart. When I called to see if they could repair them, they let me know that they would have to «send them in» to get repaired and that there would be a charge. So, instead I took them to a nearby eyeglass store who so kindly repaired the glasses for me (free of charge). These sunglasses cost around $ 300 and you cannot repair them knowing damn well (via my receipt) that I just bought them 2 weeks ago?! That was the first problem. Secondly, the G that is on the side was not glued properly and every time I take them off, my hair gets trapped and torn out. It’s very painful.
Now here’s where I’m stupid. I had these sunglasses for all of two months. I had them in my school bag and unfortunately, they were stolen (among other things). I went back to the Gucci store about a week after my original pair was stolen and I purchased another pair (I really liked how they looked on me). About a month went by and the screw on these popped out as well and I again had to take them to get repaired at the nearby eyeglass store. The G’s are even worse on this pair as it seems they are not glued on properly — not even as good as the previous pair that still ripped my hair out.
So again, here’s where I’m stupid. Your product is supposed to be superb — after all, that’s why I’m spending $ 300 on a piece of plastic, no? I spent well over $ 600 within a few months for two pairs of sunglasses that fell apart and rip my hair out. Not to mention the right lens has popped out at least 4 times now. My first love is Louis Vuitton anyway, so I think I’m going to go back and stick with them. Sorry I tried.
*p.s. see photo of broken sunglasses