Loro Piana

Very poor customer service. I bought three items, and a few days later wanted to return one of them (the cheapest one, by the way). They told me they NEVER do returns. Period. After much arguing they eventually gave me my money back. But how can a store at these price points in fashion think it’s ok to not do returns? Blows my mind. I’ll never go back.
I suggest you just go to Neiman to buy your Loro Piana — same products with much better customer service.

Beautiful clothing and soft accessories crafted with the finest cashmere and leather.
Everything is great quality and very much worth the price for a lifestyle brand that can be worn every season and will never go out of style.

I bought a jacket from them 2 years ago for 5k .I loved it and have worn it a lot .The leather is looking a bit worn .I went into there store on Union Square and asked how I could get it cleaned .No one had a clue, eventually a Manager was called .He had an address in NYC of someone .He had no idea what they could do though .It appears none of the staff are trained on how to look after there products .I was made to feel very unwelcome .This is some of the worst customer service ever .I have a lot of there jackets, waist coats and sweaters .I will never buy again .I had a very similar experience at there store in Neimans. They just ignored me while going through receipts.

A Sorrowful Ode to the Ambrosial Wear of The Garment Gods:
$ Glorious Treasured Soft $CASHmere$ may be discovered here $
$ But like shipwrecked plutonium ducats in the mid-​Atlantic trench, the cost is far from near $
$ As you slink into the luxury store, your relative poverty & solitude is your fear $
$ You may rest your longing gaze upon $ 2k sweaters & $ 7k coats which may render you feeling nauseous, dizzy, & queer $
$ You may swear that the Loro sweater that you purchase a few years ago, during the great re-​depression, did not seem so costly, oh dear $
$ As you look through the «discount”(HA! HA!) selection which seems to have doubled or tripled in $$$, you gasp at tags on the gear $
$ There is just 3 staff, the solitude on the second floor augers misfortune, & cackling crickets you hallucinate & hear $
$ Finally a staffer deems you semi-​worthy to rise to greet you; your futile flimsy plastic cannot bear… what a pain in the rear $
$ Your pathetic pleas to find something reasonable, seems to fall on a non-​empathetic deaf ear. $
$ Lack of sympathy & empathy in my & your economic plight by companies makes you gnash your screeching choppers, cry, & tear $
$ Oh screw it, just slither over & occupy the lowly proletarii sale at Macy’s; afterward drown your eternal misery in big old rotting kegs of cheapo beer.$
& All for the love of soft luxury, which costs CASH (& is far from just) MERE! $
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
Let the Chorus begin:
«Near,
you slump on your plump rear,
as you tear,
sorrows drowned in cheap beer,
you have a queer fear,
of such dear gear,
no longer in the 1%, oh dear,
so they hear,
you falling drunk on your poor ear,
near Union Square by here,
as the $$$$…make you boo-​hoo & tear
& tear
& tear
& tear
& tear
******************************************************************************************************************************************************************************************************************************************************************************************************************************************
guzzling unending kegs of old rotten beer…
for…
unreachable lovely, lovely, lovely luscious lustrous CASHmere $$$
CASH mere $$$
CASH mere $$$$
CASH mere $$$$$
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$BOO-​HOOOOOOOOOOOOOOOOOOOOOOOO­OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO­OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO­OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO­OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!»
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Poem to the Garment Gods:
~The Garment Gods have banished me
A sub-​level lower than any in Dante’s Inferno
I may partake of Ambrosia no more, you see
Homelessness may be future, filled with the drink of Sterno
How did this financial apocalypse come to be?~
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Note: * = tears
P. S.- My 3 yr. old $ 700 Loro Cashmere Heavenly Heavy Ambrosial Sweater is
pilling & almost looks like homeless gear
.oh dear.
here I go again and tear, tear, tear…
******************************************************************************************************************************
IMPORTANT NOTE: ANY DONATIONS TO THIS PATHETIC less than 1% SEER
WILL BE APPRECIATED,
BUT PLEASE SEND GREAT FRENCH ROSE VINTAGE $CHAMPAGNE$
& NOT OLD ROTTEN BEER!

The issue I have with this store is that it is difficult sometimes to judge how something will look when they don’t have it in your size. Unfortunately, for this store to transfer something in your size in, they have to do a charge send which is non-​refundable.
Tracy has been very helpful and she is always on the ball.

Fabrics and textures, coupled with very high quality design and attention to detail, make for extraordinary apparel.
I bought a blue cashmere, water-​repellant roadster jacket, and the attention to detail is excellent. Two weeks later I returned with the intention of trying on a suede jacket lined in cashmere. They didn’t have my size in stock, but Jim Hogan located one in my size at their Vail, CO store. Five days later it arrived at the San Francisco store; I tried it on and I walked out with yet another magnificent jacket.
You could probably ransom a supertanker from a band of Somali pirates for the price of some of the outerwear at LP, but once you try one of these garments on you’ll know why you’re paying the big ducats. In the unforgettable words of Olive Oyl: «They’re just utterly, utterly utterly!»

the elements are cruel on ONINU QUARSE.
any living creature or second-​life android is forced to endure the brutal elements before it can enter safety in the form of battery charging or ammunition stations situated in various forts along the perimeter.
MAYT was no different from any other second-​life android. trained as an assassin for the ruler SEWON MIVANG, she had to brave her first life in the line of duty, fighting off the mavens of the GUBERINATOR. her second life was devoted to serving out her master’s pleasures as android-​slave.
on this day, year 107 402, as the fierce windstorm battered the weary limbs of the feline-​featured android who braved the elements to pick up the most treasured cashmere in all of the lands, the saltfog moisture seeped through her adjoining platinum plates, into the miles of copper circuitry that ran power from the plutonium energy core pack that resided safely in the chest cavity of the platinum body shell formed in the likeness of the supreme goddess SAMO KETS.
«second-​life is a bitch,» thought MAYT.
having not recharged in the mothership for days, the silvery android MAYT had close to nothing. each movement drained more precious power, and the howling gales battered against her metal shell leaving dangerous quantities of toxic sand-​salt on her body. «i shoulda just elected permanent death when i was alive,» she muttered against the gusts and gales of the storm.
yet, there it was. through the saltfog, she saw the golden oasis ahead. a few more steps, and then she would be able to fetch the cashmere with a quick trade of precious plastic cards, which were so essential for survival on UNINO QUARSE. without the plastic cards, the indigent traders would hoard their wares and the alien ruling elite would be chased off of the planet RIN SCIO-​FACA.
the indigents were extremely happy to see the emissary of SEWON IVANG. in preparation, they had bundled and coiled the luxurious cashmere scarves, coats and sweaters in the heavy duty A.G.B. and once the exchange took place, MAYT quickly recharged her plutonium pack in the away-​station.
the android provided a brief nod of thanks, and with her package, walked back into the windstorm of ONINU QUARSE, and disappeared into the mysterious saltfog back to her master.

the softest cashmere spun into jackets, scarves, capes, and more. if you thought that was luxurious, try attaching the lightest chinchilla fur on the frill of your jacket or hooded shawl. it’s so soft that when you run your fingers through the fur, it feels like you’re touching air.
although these items cost a pretty penny, the quality of materials and workmanship is unparalleled. paired with top of the line service and lots of patience, you can spend hours in this store trying on a large array of outerwear.
i’m surprised there are more animal rights protesters picketing in front of neiman marcus than in front of this store. but neiman marcus also carries this brand! just beware after you purchase your expensive items that nobody will throw paint over your new softies!

Cashmere, from BABY cashmere goats. So soft, so luxurious… makes me think of this monologue from Seinfeld:
I said to him, «what do you call this most beautiful fabric?», and he said «they call it cashmere». I repeated the words «cashmere, cashmere». I asked if I could have it, and he said «No. Get away from me.» Then he started walk away. But I grabbed onto his leg screaming for him to give me the sweater and he dragged me through the street. And then he kicked at me with the other foot and threw some change at me. Oh, but I didn’t want the change Georgie. I wanted the cashmere.

A superb clothier in every way, Loro Piani tempers the finest fabrics with classic cuts. Timeless collections, luxurious colors, with subtle appointments and attention to detail make this a near perfect design house. Their cashmere wears are perfect for chilly San Francisco days.