GNC Live Well

Spencer gave quality customer service — I need the lunch pack and he made sure to send me over to the correct store to get it! How awesome!

I forget his name, but this nice southern guy helped me on my last visit. He went way above my expectations! I’m not easily up-​sold but he did it with some Quest bars which I’m now a huge fan of.

Three stars because the GNC location is too small and the employees here just stand around and talk to each other. When I walk in. Most of the times the employees just ignore me. They just keep talking to each other or just stand around. I am glad this location is at the Westfield mall. When I come in here for something I can most often find it here. The employees here need to take their job more seriously. They should be lucky they have a job. So they need to be doing their job right. Like greeting customers as they walk in and asking the customers if they need help finding something.

This gnc location is one of my favorite in the city! They got a new manager several months ago and have made a few staff changes and ever since they have been awesome. Definitely great customer service and they are quick to help you even if it is something out of the way. Great place to shop

3 stars for this particular location because their sales associates are like piranhas once you walk in, yet they’re not always on top of their inventory. I go here because it’s close to my workplace, and I try to know what I’m coming in for ahead of time to avoid getting upsold by the sales people. On my last visit, I came in here for supplements and the staff tried everything they could to get me to purchase other products — whether related to my concerns or not.

I’ve been to many GNC stores throughout the SF Bay Area and have had mixed experiences with some of these store and staff. I’ve always thought that shopping at a mega-​chain store is all about high pressure sales and I would leave the store with items I didn’t intend to buy. However, that’s not the case at this Market Street GNC. Instead, I find the staff to be knowledgeable and friendly and each time I leave I just wanted to come back for my next purchase. I usually go there for my energy and protein drinks and know exactly what I wanted. Being pressured to buy products I don’t need is one way to drive me away forever. The staff have always greeted me and assisted me with questions and finding the drinks I’m looking for. It is also conveniently located next to a Jamba Juice so I can park my car once and hit both stores… sometimes, even a Safeway and Starbuck’s run. There is plenty of parking in the lot which makes shopping here super easy. I love it here and will never go to another GNC again. I hope you find this review helpful and true for you as well!

Usually GNC staff are really knowledgable and helpful, at least that’s been my experience. Here, not so much.
I went in looking for a multi-​vitamin that doesn’t contain any animal bi-​products (gelatin, etc.). When I walked in the 2 employees who had been talking just stared at me. I walked around kind of aimlessly and finally went up to ask for a little help. The girl had no personality, no idea about multi-​vitamins, let alone one without animal bi-​products, she could only tell me where they were and stare at the label.
If you work at GNC, shouldn’t you know a little something about multi-​vitamins? Seems kind of basic to me… This place is fine though, as long as you know what you’re looking for.

I went here before I went to the movies to get some snacks. They have a few chilled drink options and I got a Pomberry Coconut Water ($ 2.79), a Diet Rockstar ($ 2.29) and an Oh Yeah Bar ($ 2.99) which I really like. Pretty average prices.