Forever 21

I went up stairs to the third level and decided I needed a fitting room but couldn’t find one. So I went over to a worker and went up to her and asked if there was a fitting room. She didn’t say anything so I figured she didn’t here me. I say «mam» still ignores me. (Not to mention I was less then a foot away from her) I asked her three more times; she sniffs, and walks away. I felt so disgusted.

This review is to PRAISE every Forever 21/​XXI store that I have frequented in the past 5 years, from Santa Monica to Pasadena and all the stores in between. The best merchandise, the best prices, best quality for the money, best variety in clothing and accessories… this will always be my favorite store FOREVER!!! I don’t know how the owners do it year after year, with the most stylish fashions… you beat out all the other boutique and department stores. I will be a customer FOREVER!!!
Thank you.

Like any other Forever 21 its just a headache looking for things. Its all over the place. But I still shop here like everyone else. The store is huge and yeah never a person on the floor when you need help. Except the register people were friendly.

What can say about this particular forever 21? Well it’s just like any other forever 21 the only thing that is different is the layout and the building where it is in. It is a very nice building from the outside but as you can expect from the inside it is just as messy as any other forever 21 location. This store has two stories and yes they are both just as messy. The staff here are hard to find unless at a cash register or at a fitting room.
Besides it being messy, there are so many things to look at and choose from if you have the patience to look through items. This place can get really busy on the weekends and it can be busy during the week as well depending on what time you go in. This location is near a bart station stop which is nice but parking near is probably near impossible. Overall not my first choice for a forever 21 location but it’s there and near the Westfield mall if you are wondering. Like all forever 21 locations they have tons of potential but need better employees and more importantly better management! ASAP!

Very busy, very crowded, expensive for the stuff I saw. There didn’t seem to be enough staff here, the store & merch looked messy and unkempt. Thats why I went over to Gap. Much better.

This use to be the largest Forever 21 in its franchise.**
Remember 10 years ago when F21 use to be just another small teenage clothing store found in malls, about the same size as Papaya or Charlotte Russe? Yeah, not anymore. This location was the biggest of its kind and basically broke the barrier to how big 1 store can get before being considered a Department Store.
This store’s size was unprecedented. Three stories, includes a men’s section, and has a beautiful Victorian feel to it. But now, Forever 21 stores have an extensive men’s section, a kid’s section, and Plus-​size section, a lingerie section, a sporting/​workout section, a jewelry section, a shoe section, etc. etc. etc.
So now we see the end of a Titan. This location could not keep up with the growing size of its very own company. With the peeling paint, worn out dressing rooms, and cramped aisles, it’s time to gooo!
They have officially announce their closing, with a HUGE sale going on! 20% off ALL regularly priced merchandise, and a Buy-​1-​Get-​1 free on all Sale/​Discounted items.
It is mayhem there now. Expect long dressing room waits and stressed out cashiers. I went there yesterday. There are no more makeup items or panties. Shoes are limited to those hideous 90’s era platform shoes they tried so hard to make popular again. There is still a decent selection everywhere else, but I expect that to change by the end of the week. I myself spent almost 2 hours there, picking up everything from work clothes to dresses.
I always thought this store would be there forever, especially seeing how well the entire company is still doing. It must have been hard giving up such a rare and prime real estate location. (Right off Powell Bart station and the Cable Car Turnaround.)
Who knows what the new tenants might be. One can only start to guess!
**Disclaimer: I have no idea if this statement is actually true, but I’d like to believe so seeing that this store was very iconic in its size and location when the rest of the company was still particularly small and new.

This store has rude customer service. I ordered three dresses via online. One out of three fits perfect. Came in to this store trying to exchange for SIZE.
One of the dress I found in my size however the store didn’t allow me to exchange without paying the difference. Bc I used a discount online and they couldn’t exchange the size at the same rate.
I don’t quite understand why it was such a hassle.
It’s just size exchange! What’s the point ordering stuff online and not having the ability to exchange!!! Plus most important, why is the online business NOT aligned with the store markets?!? That’s a HUGE issue!

Huge huge f21. probably the largest I’ve ever been so far. This location has a really large selection of clothes and accessories, although a bit difficult to navigate if you’re looking for something specific. One of the downsides is that some employees lack service… once I asked a sales girl if she could grab one of the products from one of the higher racks and she responded «there’s a stick here, use that» …meh.kind of rude in my opinion =_​_​=

I ordered through online bunch of dresses and I was highly disappointed to see the quality of dresses. They were of so cheap quality with no way matching with the images what were displayed in the website. Complete disappointment and I would recommend not to waste your money on this.

I use to like F21. I don’t shop there a lot, but when I do, I’m «happy» with my purchases.
But this time.. Ugh. .
Bought a hooded popcorn sweater size S online but some of the knitting was already loose before I even took it out of the plastic bag.
I called f21 @stones right that moment to see if they have another one for exchange, they didn’t have it but told me the one downtown does but they don’t put items on hold.
Called this afternoon around 1:30pm and girl told me she’ll call me back (because they’re busy) 2 hours later no call, so I called them. @3:40pm second girl on the phone informed me they have 6 size S but can’t find it and can’t put it on hold, my best bet is come to the store and it should be on the first floor.
@7pm, got to the store after work, looked around maybe I can find it myself, but couldn’t. So I asked an employee, this Hispanic girl with these heavy ass drawn eyebrow and her eye lashes like half an inch long not costume eyelashes either, told me to look on 2^nd and 3^rd floor instead.
I ‘looked’ and didn’t find it, on the second floor, I asked another person to help me and she hesitated. She had this look on her face like she’s uncomfortable, Half ass offered to help me, tells me ‘I mean I could try to help you but I doubt it we have it’ with this ehh yeah look Then tells me if I go downstairs where the register is I can show them my invoice and they will know for sure if they had it in stock
I went downstairs to the register and tall black girl helped me WHILE talking to her other 2 make co-​workers about tax money and buying a new car, then tells me they don’t have it but f21 down the street does I ask her if she can call to make sure, but she didn’t even try She tells me oh trust me they’re not gonna answer
So I’m at the one down the street and I went to the register and asked the girl to help me look for another size small, she took 5 minutes looking in their computer system, then tells me– ‘it shows that we have 3, it should be on the third floor, if you can’t find it, it’s mostly defective or all sold out’ ONCE AGAIN, I asked for her or have someone help me CONSIDERING I’m not familiar with their store She asked me back– did you try looking already? I looked at her with this blank look like. . are you serious? I took back my invoice and left
Never will I shop at f21 online nor in stores Back then they at least ‘tried’ to help or were semi– nice but my god.

Even though I’m a regular costumer at this store since day1 ーI have started to avoid or just go to the old f21.
F21 Powell stuff are so RUDE!
needed help and they just stare at you and just walk away. NOT A WORD.
even when I went to the front register.
they just rolled their eyes at you.

ANIMAL CRUELTY!!! This store uses netting on the outside of the building to keep pigeons from landing. Sadly, there are several dead pigeons tangled in it. When I contacted the manager to ask her to help free one who was trapped, but still alive, she was completely unhelpful and even rude. All she had to do was pull back some of the netting to free the poor animal. Instead, I had to take more drastic measures to help the pigeon out. I was shocked at the absolute uncaring nature of this manager. Such disgusting lack of compassion for an animal. Needless to say, I won’t be shopping in this store!

Store credit only on returns.
No change in men’s department (too small) a moot point since I won’t be shopping here again due to their return policy.

I love this location! There are two within five blocks of each other and they both have 3 floors, which means it has everything you need!
Great basic section (or should I say, floor!) and a big men’s section (not like in the Sac area, where I usually have to go to). There’s a huge variety of accessories and bags, wherever the women’s clothing is. Everything is conveniently placed :)
Even the makeup section is huge! I love it.
The customer service is also great, and the lines weren’t as hectic as I expected.
There were cashiers on each floor, which was convenient
I will definitely be coming back!

They need more dressing room!
13 ppl waiting almost 30 mins in the first floor wth. Both second and third floor’s are closed. Common this is summer vacation now! Lots tourists is sf.

Pros:
–Affordable trendy clothes.
–Decent active wear collection. I’m a fan!
Cons:
–Long fitting room lines (I try to avoid this).
–Chaotic. Clothes and shoes are flying all over the place.
–Crowded and cramped.
–Whatever you get here, you will see someone you know wearing the exact same thing.
–Rarely any XS sizes.
–Some of their clothes are weirdly sized.

All I can say is screw this store. And I don’t mean Forever 21 in general, but this location. Yes it’s huge and has a lot of stock, but the customer service is a big fat F.
I’ve tried returning items (yes within the lame 21 day return period) and had to have managers called because the cashier had no idea what they were doing. (I didn’t ask for the manager – the cashiers seem to need backup a lot.) And some managers seem to have different return policies than others in regards to not having a receipt… you’d think there’s a store policy.
But what took the cake last night was a typically long line at the 2^nd floor fitting room. Here we all are, standing for 15 minutes like sheep, when two girls who were friends with the fitting room attendant come say hi. Not only did her snail pace slow down even more, but she had the balls to let her friends in the fitting rooms where there were more than 10 people in line! I’m not usually a child but I literally threw my stuff and walked away. Forget it.

I’m a fan, cause the wife is a fan, okay gents, why are their random 40+ year old women wandering around like the teeny boppers? Just a general question, no need to answer… Again though, like my Gap review, why are there no chairs there? Those of us who don’t want to run around the store screaming «Oh my god Becky…» when the newest set of mom jeans hits the rack… I just want a chair… a comfy chair… 21… get it together, the men want chairs…

~My favorite Forever in the SF Bay Area~
Fitting that it would be in OZ itself.
Multiple stocked stories.
Mens and Children too!
Great sales on Black Friday.
Cute accessories at the register (beware).
Recommend.

Okay so first off… 3 floors! Need I say more? Oh and yes I am not 21 however I’m still twenty something… at least for a little while longer. I digress…
The store is huge and has a lot of trendy clothing that is reasonably priced but its a hot mess! You really have to dig through a bunch of crap and elbow a few teeny boppers to get to that $ 2.80 cami =)
Overall, great store for cute clothes that may go out of trend next season. Oh and their jewelry is cute too as long as you find the right pieces.