Floor Pros

RUN AS GUICK AS YOU CAN. They have been to my house 6 times to fix an issue only to make more issues.

I had a very different experience with Floor Pros than Skippy. My first impression when I met Jason was, the guy knows hardwd floors. Jason knew what to do and which flooring he would use to match ours unlike another company that wanted me to pick out the floor?! ahh. I interviewed a total of 3 companies (one of which had all 5 stars on Unilocal but he just wasn’t nearly as professional or detailed and the communication was not there) Floor Pros were more professional and very competitive as far as price. Floor pros was clearly a better choice. Jason returned every call infact, I think I got him live most times and his estimate was again professional and detailed. He clearly explained options, timing and next steps. Honestly, I felt no attitude at all. Floor Pros crew were respectful, on time and hard working. They were extremely communicative and checked in to see if expectations were met. There was clearly a nice relationship between the «team» and Jason. The «team» Ricko and Rio were also helpful and knowledgeable. They went above and beyond. Great floors and excellent experience. When we remodel our kitchen, we will certainly be calling them again. Please include this company as one to consider for your flooring project. Thank you Floor Pros!

Jason came to my house recently. He was arrogant, rude, disinterested, and possibly hungover. His first question was, «what are we doing here» as if we hadn’t spoken in detail, just a day before, about installing wood floors (what the hell else would this be about?). He was evasive about answering even basic questions, and once even raised his voice to me in exasperation.
I don’t understand the attitude — maybe 5K is nothing to a high roller like Jason, but that’s a lot of money for us, plus this is our personal home, possesions, and family that we would be entrusting to them (we’re planning on doing all the floors, which according to Jason, would require us leaving the house or living without furniture for 6 days) — and he can’t even bother to look awake and politely answer my questions.
If this is their main sales rep and flooring expert, then I’d hate to see what their installers are like! A previous poster said that they were the lowest bidders, and I can imagine why — seems like the type of place where Jason hires his out-​of-​work cousins, ex-​cons, and day laborers — hence the quality issues other posters mentioned.
Also note the four filtered reviews, that are obviously written by fake people. If they are so good, why resort to Unilocal tricks like that?
If you are a landlord or contractor looking to get some work done on the cheap, then go for it. If this your own home and your family and possessions will be there, I wouldn’t let these sketchy bastards anywhere near it.
Need more proof? My dog barks at everyone (at least initally) but this bastard he actually GROWLED at.

this was the first company i called to get a bid on a flat that had wooden floors throughout. the prior tenant had painted one of the bedroom floors, spilled god knows what on the living room floor, and scratched all of them for good measure. in addition, the kitchen had a parquet floor laid over the original hardwood flooring that had to be removed. floor pro gave an estimate that was so reasonable i didn’t even bother getting other estimates. at that time, i was trying to juggle several balls at once, and had to postpone starting the flooring job. they took this in stride. the crew showed up on-​time on the new starting date, which is a major issue to me. they kept at it until the project was completed, did a great job, and cleaned up after themselves completely. i dealt with darren, who is a pleasure to work with, and they gave me a 15% discount for mentioning Unilocal,even though i forgot to do this until after accepting their bid. i’d use this company again in a minute.

This review is long overdue since Floor Pros put in my floors back in 2010. I worked with Darren and he was very attentive and patient with me. The floors were finished early which was great for me as I was moving from one room the the next while they put the floors in. The floors were gorgeous and done perfectly.
Fast forward to 2012, I noticed that the threshold from my living space to the kitchen was cracked. I emailed Darren and a week later, he had someone come out and replace it at no cost.
I would definitely recommend Floor Pros and would use them again.

I’m extremely happy with the work you guys did. I was genuinely impressed throughout the entire cycle from start to finish, everything from the exceptional customer service to the completion of the flooring work. Great job Floor Pros!

I regret having done busines with this company.
Overall Id say that they mean well however they should not have done my floors, sent the guys they did and then make me pay after all that went wrong.
I would be very clear with them about expectations, very.

I would give Floor Pros the highest rating. They were the only floor finishing company that responded immediately to my request. Gave me a good price and did an excellent job. There were no scratches in the wood molding that I experienced with other floor refinishers. Also, the two top rated floor refinishers took forever coming over to give me a quote. One gave me a quote on the spot but then ignored all my calls to have the job done. The other said he would send me a quote via email and never did nor did he answer subsequent calls for service.

So if I could give 0 stars I would based on customer service only. Floor Pros did not do any work at my home and based on their professionalism, I am glad they didn’t. We had some house cleaners (Caleb at Royal Cleaning Company) that damaged our hardwood floors and then promised to fix it. They brought over a guy named John from Floor Pros to look at the floor and give an estimate. Not only was he not very informed on what was going on with our floor, he wouldn’t give me any straight answers and was talking all hush hush to Caleb and when I asked them what was going on he doesn’t answer and Caleb says «don’t worry, we will take care of it». Don’t worry?! That’s wierd, it is my floor in my house, why would I want to know what you are going to do to my floor to fix it? Anyways, John was supposed to call me to explain what needs to be done and he never did. Not once. I called repeatedly and never got a response. Called the company direct, spoke with someone who said they would get right on it and call me back, no call. I just don’t get how some of these places stay in business. I am moving on to another company.

I hired them to refinish my hardwood floors which was under the carpet. The quality of work that Floor Pros provided was exceptional. One of the rooms in the house had water damage that I didn’t know about. They called me immediately and gave me a few options. They also went out of their way to come back to finish the job after i painted the risers. Their service and quality of work was beyond what i expected! I couldn’t be happier with them and would definitely recommend them!!!

I had been looking to redo my floors for awhile now and a friend recommended this company saying they did the best work around the area. So I gave them a call and decided to try them out and I am glad that I did. These guys came at the designated window time and finished at the estimated time they told me. While working they even told me that the floors were done improperly before and actually showed me the horrible work from whoever did my floors in the first place. My floors look so nice now!

These guys are amazing really! Not only the best price I found after 6 months of looking, but also fast, sincere, and clean after themselves better then my housekeeper. I realize that we all have different experiences on here, but I have never seen such hardworking contractors. They arrived at 8:30 sharp and kept working through the day till 4:30. They finished on time. Afterwards, I had an issue with the borders and quarter-​rounds screwing up my cable… they immediately returned the next week and redid the quarter-​rounds! No quarrel, no talk! Just great work. Thanks guys!

We had a different experience than the previous reviewer – but we also had different circumstances. We have an older family home where the floors had been neglected for years – my pops wasn’t even sure if there was wood under the old carpet and linoleum. Floor Pros exposed the original douglas fir under all the old carpet and linoleum, sanded, and stained it a beautiful dark color. Their ability to turn these floors around is truly amazing. The floors were the first step in a long list of tasks that need to be done to our home. We have to paint the baseboards regardless, so the small amount of stain on the floorboards isn’t a problem for us. We’re thrilled with the gorgeous floors that we now have.

DO NOT use this company! While they profess to be concerned about quality, they are uniquely careless. Ebony stain was left (via brush, handprint, footprint, splashes) on almost every surface of my house. My $ 11,000 interior paint job was ruined and will cost me $ 5,000 to repair. Every baseboard needs re-​touching, and several need repair. They tracked ebony stain onto the front steps of the house, which now require painting. Walls were smeared with ebony handprints.
It was shocking to see what sort of damage a few guys could do. Even after I paid in full and wrote a letter explaining my disappointment (to put it mildly), the owner did not respond. Not even a simple «I’m really sorry.»
AVOID!