Fastmetrics

I called for internet service for my business and David took the time to explain me the whole scenario and how stuff works. Theirs wasn’t the solution I was looking for but even after knowing that, he still answered all my questions and didn’t hang up with me or made me feel unimportant. I really appreciate the customer service that I was provided. Thank you David.

Beyond saving us Six Thousand Dollars a year in our VOIP and Internet Access costs, Fastmetrics has been providing faster, more features and more reliable service to us since 2010. And with superb sound quality. But our hats come off to them in our recent move from San Francisco to Oakland. Keeping our phone numbers, we left San Francisco on a Friday and were up and running in Oakland on Monday. Not a single problem! THANK YOU FASTMETRICS !

We’ve been using FastMetrics at work for about 4 years. We needed a VOIP and Internet provider and we wanted Fiber instead of DSL so that we could get more bandwidth and better latency. The service is great, both the VOIP and Internet work really well (much better than our previous provider). They helped us get setup, select equipment, and helped through a seamless office move as well. Their support is also very responsive and proactive (vs reactive).

I just called Fastmetrics to a quote on a high-​speed internet line in my new office and got the most condescending, arrogant person on the line that started off the conversation in what the most belligerent tone imaginable when I simply asked, «Is this the sales department.»
«I hope so,» he replied, sounding frustrated.
«Excuse me?»
«I hope we make sales here,» he said, talking down to me.
I was so put off by this person, I hung up. I can’t stand to be spoken down to when I call and inquire about wanting to give my money to a company for what should be decent service.
The person who I spoke to called me right back and left a voice mail identifying himself as David and asked I call back. Screw that. Not a chance. If you can’t be professional right out of the gate, you don’t deserve my business.

This is only a customer service review, as I was unable to utilize the ISP services of this company (which I would bet are awesome!). Cody Miller and I exchanged email’s and he did his utmost to assist me in my search for an ISP that I could enlist. Be polite and thankful to these guys, they deserve it according to my experience.

If you are looking to work with an Internet Service Provider who actually understands that SERVICE is part of their product, then Fastmetrics is the place to go. CEO Andreas Glocker and his team of dedicated staff provide their business customers with first rate products and support.
From Voip to Fiber they do it all. So if you are a serious business customer looking for high speed internet and related services, they are a serious Internet Service Provider. Go ahead, call them… you’ll see.

I have been with Fastmetrics for years. Their tech support is phenomenal. They answer emails and calls quickly. They are willing to help with anything. They never read a script. They listen to you and then help with your problem.
They monitor your connection. It has only gone down three times in over 5 years. The last time, I got a call on my cell phone before I even knew we were down! (And we were back up in less than an hour.)
Recently we needed to upgrade beyond a T1. My business is too remote to get any cable connections and I thought I would be stuck with T1 speed forever, trying to support over 300 users.
Andres was able to work with ATT to get us a new fiber optics line. Everyone else I spoke to said it couldn’t be done. In addition they saved us some money on our phone service, by installing a PRI gateway to their sip switch.

I switched to Fastmetrics from Comcast and was very glad that I did. Fastmetrics really knows their business broadband. They oversaw our install professionally and readily answered all of my questions.
My business now has high speed connectivity (100Mbps up & down) with their Metricfiber service. This adds remote access to local servers in our office. Secure offsite backup was INCLUDED, direct to the Fastmetrics data center.
This fiber internet service is fast, reliable and secure. My business has greater productivity because of it.
We ended up upgrading to bundle hosted VoIP. Our phone numbers were ported without drama and we have saved lots of money, which is always nice. Free unlimited calls to North America and cheap long distance.

I’ve been an auto-​mechanic for just over twenty years and have intimate knowledge of changing technology within an industry; at an unnamed dealership I worked at from 2002 through 2007, the business made a few transitions. The service director died, the sole proprietor sold to a MNC, and the general manager switched ISP’s two times; the last time was to Fastmetrics. By far, they made the transition process the smoothest (based on my view point as a lowly end user) through their tech support’s depth and breadth of skills and resources. They performed the «changeover» at night and had staff on location helping us through our learning curve ensuring our intranet security AND usability while maintaining Internet accessibility. In conclusion, a very refined group.

Everyone else told us no. No, we can’t bring fiber into your building. No, we can’t repair the collapsed wiring tunnel in your building. No, we can’t provide reliable wireless service.
Andreas from fastmetrics was the the first to say Yes. He followed through and provided my business with great internet service and support. After 6 months of terrible internet from other providers in our office, fastmetrics came in, managed the installation, responded quickly to my questions, and regularly checked in to make sure we were doing well. Uptime has been nearly perfect for over a year now. I’ve been so impressed I am trying to switch to them for my residential service as well.

Seriously this is the best Internet Service Provider I have ever used. Faster than advertised upload ./​download speeds… home as well as business. About a year ago we upgraded our account with Fastmetrics to include VOIP (voice over IP) for a large number of busy call agents. I have never had better call quality, more uptime, more call control, more reporting capability or better productivity from the call center my business runs. Their Support Department is 5 stars as well. Always there, rapid response for any issue — and especially great training. They helped set up VPN, Protected wireless network for our clients, and robust network performance both from outside the business as well as internally. Has totally changed our productivity and capability. Kudos to the whole Team. especially to Andreas, Matt, Ted and Robanne! All of whom have been critical in allowing us to server our clients vastly better than before.

Fastmetrics stands out the most in my mind because of their technical support and the in-​house skill sets they provide. Dealing with a challenging VoIP solution for a fast growing startup with mission-​critical communications needs, Fastmetrics was invaluable being creative and flexible in how to deal with the serious problems we were faced with due to our rapid growth. I knew that if I needed to have something solved with our voice traffic, I could get in touch with their team directly and be able to build a solution quickly. I don’t think it is easy to find services like these… I recommend Andreas and his team for sure!

My firm, Kastner Kim LLP, has been using Fastmetrics for the firm’s IT and email services for over 6 years. They have the best pricing and have all the things I need, its a one stop shop. But what really stands out is the tech support I get from Fastmetrics. They are quick to respond to all my questions and needs, what more can you ask for. Keep up the good work!