WebPerception

The owner is still incredibly rude. As you can see he posted a comment trying to discredit my review because I live in MA. However my initial review was based on supporting a business that was in CA and so it IS applicable.
I messaged him privately to let him know that and to explain that the review IS accurate and this is his unedited response:
«Anyone who sends messages with their face blocked shouldn’t be allowed to post…»
So if you want a business owner that is rude and ignorant of social media (even though he runs a technology business) on top of overcharging you then by all means use this business. But in this competitive landscape there’s ZERO reason to deal with someone like this if you don’t have to.

Been using Webperception for years. These guys really know what they are doing and invest tremendous time and energy in providing state of the art services and keeping ahead of the technology curve In addition if there is a problem, they will jump though any hoops to help. They often go above and beyond what you would expect a business to do. I would highly recommend them.

*UPDATE (11÷24÷15): Two and a half years after I wrote the following review, the business owner has posted a response, claiming that I was untruthful. For the record, I have a large number of aggressively rude email messages from Mr. Skeels, that support the accuracy of my review.
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Very poor network performance, offensively bad customer service, and expensive!
When I found out I couldn’t get any land-​based high-​speed internet services at my new address, I signed up for Web Perception’s wireless broadband service. For $ 99.00/month I signed up for their 10mbps x 2mbps SOHO account. I opted for 10mbps «SOHO» service over their 8mbps «Home» offering because I often work from home and due to the nature of my work, have higher than a normal home’s bandwidth needs.
The technical limitations of their service were apparent from the start as I experienced spotty performance and high latency, rarely getting more than 4 or 5 mbps of throughput. But with a 1-​year contract and few alternatives I had to make do.
4 months into my service, I awoke on a Sunday morning to find my internet shut down and an email from the owner Peter Skeels, telling me that I have been overrunning their network and causing issues for their other users, though at peak performance I was only able to reach 8mbps (or 80% of my subscribed throughput).
Over the next several months, I found my internet terminated several more times with increasingly rude and aggressive emails from Peter, referencing their interpretation of the «No Data Limits» feature they advertize: «NO DATA LIMITS means you can surf the web, email, download and watch movies, etc. as much as you want. However the connection is meant for ‘normal usage’ during waking hours.»
Though Web Perception confessed that they were experiencing abnormal behavior in their equipment that is likely causing my connection to have unintended consequences on other customers, the offenses continued as Peter accused me of reselling service to my neighbors (which I was not). He was convinced that I was bittorrenting (which I was not). And he responded with the most unprofessional hostility I’ve ever encountered when I asked for an acceptable usage policy that I could actually follow (which they don’t have).
The following excerpt is from a shocking email exchange between myself and Peter Skeels, Web Perceptions’ owner, on April 8^th, 2013:
– ME: «Though I am shocked and offended at how you have treated me as your customer, between your inflammatory comments and repeatedly shutting down my service, I have remained responsive and courteous while only asking for guidance on how to use my service in the absence of any service quality measures on your network.»
– PETER: «You know, I was just going to turn you back on… inflammatory comments, really… Don’t mess with me again. Don’t be provocative. This is business.»
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I am a veteran network engineer and, though I have no interest in troubleshooting Web Perception’s network, I expected their troubles to be relatively transparent to their customers, or at least not blamed on customers who are simply trying to get a fraction of the service they expect.
This «company» is an absolute nightmare, and the owner/​founder/​president exercises no professional restraint when it comes to dealing with unsatisfied customers.

When a billing issue became a series of rude emails between an account rep and myself, my husband filed a complaint with Peter Skeels, the company owner (it’s a tiny company with a short chain of command). Here is Peter’s hilarious response, scolding me, my husband, and the employee involved like children. (Note: the «threat» refers to an editorial review I would have written about my customer experience, if Peter’s own words hadn’t summed up his company so well)!
«Justin, Megan and Clare–
I was fully made aware of the „problems“ by Clare prior to receiving Justin’s email. I can tell you I have read all of the emails… As always there are two sides to every story/​problem. Basically this came down to the document we require to process you credit card (the Authorization Form) never getting signed and returned to WebPerception by you Justin. I am asking everyone to calm down– immediately. Please no one email the other anymore. Since no one has anything nice to say about the other you should all be quiet. Justin, threats will certainly not work as any defamation will be dealt with legally. As far as I know your invoices are paid and are now up-​to-​date, so I want this to be handled maturely by all involved going forward. And by everyone I mean everyone! I want everyone to drop this bickering immediately. It is much ado about nothing.
If this does not stop immediately I will be forced to deal with this problem.
No one is to email anyone else– understood? You all need to go enjoy life and stop this silliness. This is all I am going to say about this.»
*UPDATE (11÷24÷15): The business owner posted this comment in response to my review: «Please check out the BBB and our A+ rating. The problem with Unilocal is any disgruntled customer can slam you and there’s no review process by Unilocal.»
Peter: My review is a copy/​paste of an email YOU wrote. So you just characterized your own words as an attempt to «slam» your business. LOL!!! Thanks for acknowledging the disgraceful lack of professionalism!
*If anyone would like to see proof that I quoted Peter’s email verbatim, feel free to send me a message and I’ll gladly forward the whole email thread for your entertainment :)