F. Lofrano & Son, Inc

I have a 2006 Honda Civic where the front of the car was not well attached and there was a wide plastic piece hanging down from under the engine that could sometimes be heard scraping on the ground. Once the entire front bumper got caught on the curb while I was backing out and completely detached. I had to snap it back in on both sides above the tires.
Aaron from F. Lofrano & Sons told me to come by and they would take care of it. They ended up removing the undercover (which was scraping the ground) and overall securing the front of the car with some snaps they had on hand. The whole thing only took half an hour and they did it for no charge! I recommend checking them out for your auto body needs.

Sort of a mixed review here… A month ago my parked car got hit by someone who [thankfully] left their information– they had AAA insurance and F. Lofrano and Sons is one of the shops in the AAA network.
They came and towed the car the next day after I got in contact with them, called me the next day to give an estimate etc etc.
They were very good at staying in touch — called me every couple days to let me know what was going on. They ended up delaying a couple days at the end due to waiting on a part [would think you’d request that at the start of the project but what do I know about car repair]- and it ran into a vacation I had planned. They said the car was ready on Friday, when I told them I wouldn’t be back in town until Wednesday they said no problem– we’ll put it into storage for you until then, see you Wednesday morning.
Got there Wednesday morning and the guy working on my car seemed very surprised to see me [oh, I thought you meant end of day Wednesday] turns out they scratched the bumper putting it back on and needed to fix that still– along with washing it and general finishing up… This was a bit confusing as they had told me it was done the preceding Friday.
So I have to come back again the next day– everything looks great, they walked me around and showed me what they fixed– I get in the car, and the drivers side seatbelt doesn’t retract anymore. Have to call the guy over to fix it [makes me wonder if they test drove it at all.?] and he fixes it fairly quickly, but come on! My needing to use the seatbelt seems pretty basic. Also didn’t replace the middle headrest which they inexplicably removed.
The inside and outside were very clean though, and the repairs to the body at least look great– like it never happened.
This morning I discovered a plastic hockey-​puck shaped car part on the floor of the passenger side of my car. Really hope that’s not important…
Conclusion: Not the worst, but a little sloppy, though this may have just been the repair guy I got since all the other reviews seem thrilled.

This is an excellent shop. Got in a wreck right before Christmas and they somehow got my car back to me within 3 days!!! They were very sweet and even noticed unrelated car concerns (ex: in need of alignment). They referred me to another shop for the wheel work and I got a great discount! They wouldn’t even accept a tip.

This is THE place for auto body repair without question. I have been a customer since the 90’s. They have repaired 3 of my cars over time. The most recent one, this week.
Lofrano and Son, Inc set the bar for outstanding service in every way. What’s so good about them is they continue to improve on the customer experience and business operation. Honestly, I never ever thought there was room for them to do better.
About the actual work, just like new. The job was finished in no time. The car was shiny inside and out. Happy! Happy!
Now for the bonus. If you are ever in an accident and CSAA is paying the tab, get the work done at Lofrano and Son, Inc. They are part of CSAA’s direct repair network. It lessens the irritation of going through the repair process of being hit.

Great customer service, great care. It’s always though to make an appointment with them but I understand why they’re always so busy, many people wants to bring their cars even they have to wait 3−5days to go there just even for evaluation. Thanks taking care of my car.

I had another good experience with Lofrano & Son today. While my car was parked someone hit my right bumper, causing it to be lifted up a bit. The young lady who helped me (I did not get her name) explained the problem and called someone to make an adjustment. A tab had been split off but I was told I could manage ok and the bumper was put back in place at absolutely no charge! Also, the young lady was kind enough to back my car out of the driveway. Lofrano and Son has an excellent business — they are continually busy and I can well understand why — their service is excellent and I have heard customers complimenting them on their work.

These guys were great — very polite and helpful, and super efficient. I was in there for an estimate on my damage, and they explained to me the reasoning and had me on my way within ½ hour. Separately, they took the time to answer my questions about some other car issues I had been having that had nothing to do with the estimate.
They all seem good, but I worked with Joe — he’s great!

Great customer service! It was very thoughtful that the man I spoke with over the phone asked me to sit down before telling me that my car was totaled. They also gave my car an excellent review so that I got the most back from my insurance company. Very efficient and helpful!

I don’t write many of these, but felt it after the exceptional service I received at Lifrano/​Divisadero. After owning my Miata MX5 for little over a month, I needed my leather shift boot replaced (crazy accident with bottle of industrial super crazy glue). I had to reschedule the fix twice, due to conflicts, yet Thomas had a very understanding, «take your time» attitude and was a pleasure to deal with. And when the fix was done way ahead of allotted time, he called to let me know. THEN when I simply wanted advice on how to deal with the already fading back panel (kinda milky oxidation on the black paint), Juliano stepped up and offered to wax it for me, no charge. While it will take another long-​term fix, Juliano took it upon himself to go the extra mile in making an already appreciative customer happy. I have been a Manager in a service industry for way too long, so I know when someone is genuine, present, and excited to be of help. Watch out Lofrano, I may have to recruit these 2!

Today was my third time here. Again they did outstanding work on my vehicle. Their most standout area is their customer service. They go above and beyond expectations all three times. DO NOT TAKE YOUR VEHICLE ANYWHERE ELSE BUT HERE.

Second time around and the front desk people were nice. My insurance initially tried to pawn me off on Safelite who couldn’t see me for a week. F Lofrano got me in the same day which is a HUGE deal for us poor folks who only have street parking – and have to deal with the smashed windows that come with it. Thank you for being in the city and being so accommodating to my situation. I’m never moving out of the city, and I’ll only take my truck to these guys. This place is the bomb.

Good folks here. They handle a recent insurance claim I had beautifully. They did good work and made the experience painless. The only downside was they are so busy I had to wait 2 weeks just to get an appointment with them.

Anthony L replied to my review and in time he had resolved this matter in good faith, now he has my out most respect and assistance in this issue. Now I received a reply that he will make good and replace my armrest lid and have his shop install it for now charge at my convenience.
Some times all it takes is a business to acknowledge and work with the customer and there will be no disjointed reviews. I’m glad this issue has resulted in GOOD FAITH cause THIS SHOP DID A GREAT JOB IN REPAIRING MY CAR.

The service was sub par, expensive and unbelievably bureaucratic.
1. I got an estimate at the Divis location, after the estimate was complete (1+ hour of wasted time) I was informed b/​c this was an insurance claim, the estimate was no good and had to be redone at Fulton. They refused to use this as a base for anything or to use the pictures I had. How can the two shops not talk to each other? Unfortunately, this lack of communication became my problem.
2. It took me at least a month to get into the repair queue. This was fine until I was told the day before that I had to deliver the car myself. This was impossible since I was traveling so I cancelled. Took me another 3 weeks to get in.
3. They ended up charging me $ 500+ extra than the estimate (there were 2 repairs, one by insurance one by me) and of course the excess charge was on the one I was paying for
4. The back and forth between the insurance company and Lofrano was incredibly time consuming and illogical if they are interested in serving clients vs. insurers.
In summary, I was extremely disappointed and will not be returning.

I’ve worked with cars for about 10 years, modifying them, fixing them, and have even sold a few.
I’ve always despised auto body shops, mainly because I don’t understand 100% of the process. A good auto body shop that sticks around houses many artists. I say artists because you don’t just bolt a bunch of crap on and spray the paint onto it.
It takes many hours of labor and finesse to make things look like they were supposed to. Panels are bent, areas are stretched, things are moved. You’ve got to spend enough time to make it right.
Painting a panel is crazy! Ever see those cars that drive around that are 2 different shades of metallic?!? You can bet it’s been repainted. Seen an old car that is 2 very different shades? That’s been repainted too. Seen little specs or pimples in your paint? Yep, repainted poorly. See paint that looks like its dripping on the edges of your seams in a puddle? That’s bad too.
There is so much preparation, sanding, more prep, primer, paint, sanding, painting, sanding, clear coat, and more sanding.
It’s all labor. The more time they spend NOW, the better it will look LATER.
I got my little Scion Iq back after an accident that wiped out a passenger fender, passenger side of the bumper, and passenger front suspension. I’ve been driving the car for 6 months after its repair, and quite a few washes. The paint is clean and without imperfections. This means their paint booth is clean, and great care was taken to paint my car properly. The right amount of metallic was added, and the whole car looks uniform in color under various light.
It’s an expensive body shop if you’re doing a repair out of pocket, however if your insurance is paying, you might as well take it here. There will be no shortcuts taken.
Their office staff is also amazing, always following up. To the point where they would leave a voice mail and I wouldn’t call them back. They will leave you messages periodically, and always tell you what is going on. When they called saying the car was going to take longer… that made me happy. Longer means it was getting done right, and not just slapped together and hastily sprayed.
Thanks Lofrano Team.

GREAT body shop!
Kevin did a great job… I had my auto glass replaced by a Safelight garage. Someone broke the back window when I was parked on Van Ness. The garage did a terrible job, left so many shards of glass in the door, you could hear them as I opened and closed the lift gate. It sounded like a digerie doo! They left glass sitting on the back seat and it was all over the rolling trunk cover. The glass co said, we can’t take the door apart. AAA insurance sent me to Lofrano. They took off the panel, vacuumed all the glass and cleaned the car, it looked like it had been detailed. They put in a Toyota piece of glass. The glass Safelight/​Savon Glass put in was defective, didn’t match the tint of the rest of the car and had defects so when the sun was shining, you couldn’t see out the back window!
THANK YOU KEVIN AND LOFRANO AUTO BODY!

They are friendly, efficient and fast — and do great work. The assistant manager Andy is especially great. Highly recommend!

Competent and friendly!
The first auto-​body shop I went to that didn’t make me feel like I was just a WALLET!

After resolving the issue with Lofrano and Sons they were able complete the job to satisfaction. Their work was good and I’m happy they were able to get the job done.

I was waiting at the light and out of the blue some idiot on his motorcycle decided to just run right into me. No joke. There was major damage on my bumper and my driver side rear light was completely destroyed. There were dents in the side panel and the trunk had some scratches. Let me just rant for 2 seconds about motorcyclists. Swerving to avoid other cars, people, in and out of lanes is not smart. You’re going to get yourself killed and possibly make someone else’s life miserable by doing so.
Anyway, I called my insurance company and they gave me a list of recommended body shops in the area. I cross checked on Unilocal and found them to be highly recommended. I called, made an appointment for an estimate and met with Andy who made my experience easy and painless. I brought the car back in for repair and waited. I waited for 18 days without a car. I was miserable without it. Not only was I going to pay the deductible out of my pocket but I was going through no-​car-​withdrawals.
Finally the day came and I got the call to pick up my car. I arrived and it was already sitting in the front. As if it knew I was coming to get it. It was beautiful. Shiny and new looking. I noticed something was off and asked if they had washed my car (I brought it in looking really nasty) and to my surprise, they did! Wow. Andy was amazing. He kept me informed the entire process and when they found there was more damage to my car, he called and told me the price. If only my insurance company had the same great service, I wouldn’t be cursing them to hell right now.
This shop is fantastic. I highly recommend them if you get into a fender bender or some idiot decides to make your life miserable by running into your car. The people here are fantastic and super friendly. They genuinely care about you and your vehicle. Timely service and quick and they work fast and efficient along with your insurance company to get everything squared away.