Botta’s Auto Body

Botta’s is great! Quick, efficient, fair, professional, and courteous service all the way around. I wouldn’t take my car any place else.

Yeah, what they said before: the attentiveness and quality of work was superb. Leonard had all the answers, with complete follow through. I’ve never been in an accident. Ever. Botta’s was on the AAA approved list and in my neighborhood. AAA has never let me down and Botta’s did no disappoint. Look. No. Further.

Leonard provided straightforward and efficient service for my Honda Civic which got rear-​ended. I took my car in to Botta’s and Leonard took care of all the details of getting an initial estimate and sending me the needed repairs and estimates very quickly. While servicing the car Leonard also provided updates on any additional work as well as ETA. The repairs were completed on time even with an additional part needed. (As a plus, he also saved the SF parking permit I have saving me a drive and long wait in downtown). Great friendly service, I would definitely return if needed in the future.

I feel like family. This is probably not such a good thing when it comes to relationships with body shops but my car is a magnet for vandalism and accidents. I feel lucky that my insurance works with Botta’s. Leonard remembers every one of my visits, makes scheduling drop off and pick ups easy, communicates impeccably, and is simply a good person. I will always be a Botta’s customer.

Got my bumper fixed here after a neighbor disregarded my car’s personal space. Communication, scheduling, and drop off/​pick up was easy and efficient. They communicated with my insurance (USAA) and the rental car place (Enterprise) and I didn’t have to worry about a thing.
Picked it up and had a beautiful fresh bumper (and a clean car– which was an awesome surprise). Unfortunately, another neighbor (I’m assuming it wasn’t the same neighbor — that’d be really bad car-​ma) must have gotten jealous, because the next morning, there were more scratches :(Ugh, my car is looking forward to moving out of the city.
Anyway, I let Leonard know and since he had leftover paint from my car that was still useable, he had me come by and he touched it up for free, which I REALLY appreciated. Would definitely recommend taking your car here. Great customer service.

I stopped by Botta’s yesterday to see about my bosses driver door, as it was really loose. Leonard was very pleasant, and took one look at door hinge, tightened and all was well! Best part? NO CHARGE! Will be coming here again. Great location and really clean shop, not to mention great brick building.

The attentiveness and quality of work was superb. The staff is very friendly and thoroughly explained everything to me. The shop itself is very clean and organized even with all the tools and cars around. They even returned my rental car! I highly recommend this auto repair shop!

Leonard who runs this shop is a service star. His communication is timely, providing e-​mail and phone notification of the status of my Lexus. He even helped to get my car rental and called Hertz to let them know I was on my way so they were prepared for me when I arrived. The work was perfect when it was finished. Leonard handled the insurance paperwork, and then took my rental back to hertz when I was done. This is white glove service and Botta’s deserves a five star.

After being T-​boned by someone who was not paying attention, I was really bummed that my cherry red car would never be the same. Leonard made the experience so easy, convenient and thorough. He checked in with me every few days via email. And in no time my car looked like it just rolled off the assembly line. The place is clean, organized, and you can not beat the customer service. I am so impressed!

Truly awesome.
My car was hit while parked on the street. Not too bad but definitely noticeable. I know nothing about cars so I’m always pretty nervous servicing my car. Leonard made me feel safe immediately and his customer service is unbelievable. UNBELIEVABLE.

I wish all business ran like this one.
I had the trunk lid of my car replaced after a minor accident. The car is 13yrs old so I was very worried the paint wouldnt match due to fading, but it looks great. My insurance would only cover the price of a used trunk lid but Botta’s negotiated the price of a new one to match. They even let me leave my rental car with them for later pickup by Hertz so I didnt have to waste time running back and forth.

A tree branch fell on my car, taking off the spoiler. I took my car to Botta’s.
Leonard, the site manager, runs a tight ship. His shop is clean as a whistle. Leonard is honest and was good at communicating with me about the progress of my car rehab project, and they returned my car to me in excellent condition.
Five stars for Leonard and his crew!

Botta’s is the BEST! I have (unfortunately) needed to take 3 cars here in the past 3 years… every time the service on the car is great and the customer service is out of this world! Leonard is amazing… very clear on what to expect, time lines, etc. I even asked to have the car back by a certain day, and he delivered!
They work very well with insurance. The work is quality. The estimates are always spot on. I am a very happy customer! I would recommend Botta’s to anyone — in fact, I tell all my friends if they need a place — this is it!

Well, a response certainly came.
Met with Don the owner who confirmed that a good paint job with good paint should certainly NOT result in the bubbles. Didnt bring up any of the spurious possible reasons the manager did for the faults. Nor have I had an apology for trying to discourage my complaint in the first visit.
Don felt it was clearly either the paint or the paint job. Both Botta’s bad in my view.
Onto their next problem of the record. He wasn’t able to find any note of the work being carried out, and unfortunately I dont keep credit cards statements that far back — I do however EXPECT a business that offers warranty to keep records of customer work — otherwise, how you you trust their warranty?
Its been 2 – 3 weeks now since I have heard anything other than ‘we’ll get bk to you’ messages. Will repost when something happens.

I only have incredibly positive things to say about Bottas. I have taken my car there twice for body repair and quality of the work has been excellent both times. Leonard is very friendly and provides great customer service. I highly recommend Bottas! –Antonia

I was rear-​ended on the freeway and I took my car into Botta’s for an estimate of repairs to be sent to my insurance. Unfortunately, the accident totaled my car. Leonard at Bottas was very friendly, informative, and took a lot of time to explain my options.
I can’t comment on the repair work since my car was totaled, but Leonard’s customer service was 5 star!

When was the last time you walked into an auto body shop and felt completely at-​ease, well-​looked after, got friendly and honest service, had them successfully get you insurance coverage, and then followed up with you a few days after your beautiful repairs?! For me, never before Botta’s Auto Body.
My street parked car was side swiped by a hit-​and-​runner. My insurance company recommended Botta’s to me and I am so incredibly pleased that they did. Leonard, the site manager, called me immediately to set up a time to come in to look at the damage. Within minutes he was able to tell me what to expect and later that day emailed me an estimate after contacting my insurance company. As the Botta mechanics began work on my car, they found extensive damage under the bumper of which I was not aware. Leonard was nothing but candid and honest about his opinion (which was that it was not an immediate necessity to fix it) and never pressured me either way.
The body work took four days, which surprised me at first, but I was so pleased by the service and work (and how little I had to pay) that it didn’t matter. I received a follow up e-​mail a few days after I picked up my car, in which Leonard even thoughtfully asked me about my ankle I had sprained during the week.
I could not have been happier and more satisfied with my experience with Botta’s Auto Body.

This time it was my fault and not my GF, but again, Leonard at Botta’s took care of me and buffed out some city parking scrapes gratis.

I had a simple job to do… Install a hitch tow on a car. Phoned Leonard he said come down I did. He gave me a quote, told me it would be ready at 12… got my phone number. I got a call at 12 to pick up the car it was done. The quote was the exact price, it was done exactly as stated, on time then even washed the car.
Can’t speak for complicated automotive services but they come through on time on budget for what I asked. It does not get better than that.

Needed to get quotes for this one guy for damages to car, so came here to see what repairs costed. This is an awkward body shop. Not awkward in a bad way, just a body shop in an area one would not expect so is harder to find.
The shop itself is clean and as one can see in the pictures, fixes a lot of nice cars. It was nice how they noticed a few damages to my car that Parkside Paint and Body Shop completely failed to see. Their prices on my quote were a little higher, but that is often the case to over estimate than under, just to pay it later.