Dr. Kurtbay Optometry

Excellent service was provided by Sophia. Thank you!

Professional and courteous! I went in not knowing anything about my eyes, and walked out with contacts and information. Highly recommend this optometrist.

I went in to browse for a pair of glasses at Dr. Kurtbay Optometry. I was happy to find a really great selection of glasses, all in a reasonable price range. Ron was extremely helpful in picking out a pair. I would usually select a few pairs and bring a friend for a second opinion, but Ron helped me be decisive. He was honest about what looked good and what didn’t look good. I was able to pick out a pair that I liked pretty quickly. The glasses were ready in a couple of days, and I am really happy with the pair I chose.

Dr. Kirbay is extremely arrogant and is your average cookie cutter optometrist. Nothing special about his exam but he is one of the most expensive in the city.
The staff is a total joke. Very, very little knowledge about types of lenses and every other word out their mouths was they had to check with their lab to provide even the simplest answers. Their frames are grossly over priced also.
They don’t provide what you as a customer request, they counter with their recommendations that make the most profit for them, case closed.
Our eyes are too important to play games with so if you want an excellent optical store in that neighborhood try Pacific Rims also on Irving only 1 ½ blocks away. The service is impeccable and their optometrists are excellent and their prices are low for the city.

Great, fast service. I went there to look at frames and they have a great selection! Lots of brands like Prada, Paul smith, Paul frank, Tom Ford, matsunaga and lots more.
They accept VSP insurance and the turn around time was 1 week even though they said usually it takes 2 weeks. I had asked if they can put a rush on it and they sure did :)
I’m very happy and would highly recommend them :)

Dr Kurtbay is a thoughtful, critical-​thinking who’s fun to talk to and can properly examine your eyes and recommend the vision-​correction for your needs. I’ve never had an optometrist that’s so good at explaining the exams and the pros and cons of different types of glasses lenses. And he was very thorough with checking for fit and comfort for contact lens fitting. His staff were also very helpful with listening to my specifications for glasses and made great recommendations for me. I can’t believe that I’ve been missing out on this high level of service to help me take care of my vision. I’ve been disappointed a few times in past with other businesses with finding the right pair of glasses. It seems like I’m in good hands now!

I was originally planning to see Dr. Kurtbay for my yearly check up, on a friend’s recommendation. He was unavailable, so I saw Dr. Doris Chang instead. She was great and very personable. The support staff was nice as well. Definitely will be back.

I’ve been going to Dr Kurtbay for 15 years. He and his staff are trusted professionals. They have always given me great service. I have moved away but might still see Dr Kurtbay when I am in town.

Just got my third or fourth pair of glasses here. Fantastic experience as always. Thanks Ron!

I had an overall positive experience here. Dr. K was thorough in his eye exam, and the front desk staff was very helpful in coordinating my order for a year’s worth of contact lenses.

Dr. Kurtbay fixed me up in a hurry. Went for a surf and got 1 grain of sand stuck under my eye lid. One of the most uncomfortable experiences of my life. I called the office and he got me in right away. Within minutes he had the sand out of my eye and had antibiotics in my eye to prevent infection. What a relief! It is a day later and my eye feels 100% better. I will definitely be back for anything eye related. Thanks!!!

LOVE LOVE LOVE this place! everyone is super friendly. Appointments are on time. The doctors are great! The staff is so well mannered. They are my neighborhood store and I am so lucky! great variety of glasses and contacts to choose from. I finally found a pair of contacts that don’t hurt! wonderful! today i went in to buy more contacts and they were sold out so they gave me some free samples to tide me over. Now that is awesome!

Great selection of eyeware. Whoever does the buying has great taste. And, the staff is fantastic! My only wish is that everything wasn’t locked up so you could try on glasses by yourself if all the employees are busy (which is quite often on the weekends). Parking is fairly difficult on the weekends, but they’re worth it.

Ahhhhh! I have mixed feeling about this place. I am 33 years old. I have needed glasses FOREVER and just got my first pair a few months ago. Dr. Kurtbay is in my hood and takes my insurance, VSP. They were my first stop looking for glasses and I found a pair that I liked yay!
Dr. Kurtbay himself gets 5 stars. He is awesome!!! Since I’m new to wearing glasses he took time to fit me for the perfect prescription. My prescription was too «perfect» for me, having not ever worn glasses so he adjusted it so I could get used to them and he was not annoyed at all. He is a great optometrist!!!
Service was good. At the time (2 months ago) I would have given it 4 stars. The woman who helped me seemed to know all about glasses and exactly how my insurance worked… and this is why I am very confused.
I loved my glasses the first week but noticed they covered my eyebrows and stuck out of my face, they became very uncomfortable. A few weeks ago I went looking for a new pair of glasses that fit better. I went into a shop and saw the same pair of Masunaga’s I was wearing, but they looked slightly different. The sales girl pointed out that I was wearing the «Asian fit» with a built in nose piece. What? I’m so new to wearing glasses I had no idea Asian fit was something that existed. The woman at the shop who discovered this also straightened the glasses for me which was never offered to me at Dr. Kurtbay’s.
I called Dr. Kurtbay’s the next day and told them I had received the Asian fit glasses. They did exchange them for me.
I’m not sure if I had originally tried on the Asian fit or they accidentally gave me the Asian fit. Had I tried on the Asian fit and ordered them I feel like the sales woman should have told me this, especially knowing it was my first ever pair. If I was accidentally given the Asian fit they should have noticed… or at least asked to straighten them for me when I picked them up and tried them on (they were obviously very lop sided on my face) Being new to glasses I had no idea you can make adjustments.
When I picked my new Masunaga frames up I felt very uncomfortable. No apology it was pretty awkward. They have a great selection of glasses and Dr. Kurtbay himself is great. If this mix-​up hadn’t happened I’d give them 4 stars but I feel like they took advantage of me knowing it was my first pair.

Optomometrix Optometry sold us very bad quality glasses for my son. We followed their advises when selecting the glasses and after few days the paint on the glasses was already partly gone.
Additionally, after they realigned them, 2 spikes came out of the frame. As a result, yesterday when my son gave me a hug one the spike that comes out of the frame planted itself just below my right eye. I now have a scare…
I would have thought that they would try to fix the situation as quickly as possible, but instead they need to discuss with the manufacturer and told me that at best they would replace the glasses (hoping they will) in 2 to 3 weeks…

I’ve see Dr. Kurtbay whenever my work has VSP. Dr. Kurtbay and his staff have very convenient appointments, I’m greeted whenever I walk in and am always seen on time. I appreciate how friendly the office is (although it does look like the décor is provided entirely by advertisements). Dr. Kurtbay and his team really take the time to explain each step of the process and make sure I understand my insurance and what I need to get rebates. The office always stocks me up on plenty of contact solution too! I definitely recommend without reservation!

I went to Dr. Kurtbay to have an eye exam done. The staff was helpful and nice and very inviting. Anna did the pre-​screening testing and was very professional. Dr. Kurtbay was knowledgeable and considerate while dilating my pupils. While I was waiting, Quinn and Anna helped me select from a variety of sunglasses which I was getting a new Rx.
Overall, my experience was pleasant. I’m glad I’ve found a place that caters to my needs!

This review is based on a retail experience. I have no idea what Dr Kurtbay is like as an optometrist. HOWEVER…
I was visiting my sister for a long weekend and needed saline solution in a travel size to take on the plane home. After trying a nearby drug store and another optical office with no luck, I ended up here. They had travel kits for $ 5 each, a little over priced compared to a drug store but I figured I was paying for the convenience of not being able to find what I needed anywhere else.
I hand the lady my credit card as I do not carry cash and she informs me there is a $ 10 minimum charge. I don’t understand why more people don’t know this but IT IS A VIOLATION of the credit card agreement for a business to impose a minimum to charge. I know plenty of businesses do it (although I usually only see this when I’m out of town) and having been a small business myself I know why. Regardless, it’s a violation and both Visa and Mastercard have phone numbers to report businesses in violation. Try a google search. Multiple finance websites have articles about this, bankrate has a good one.
So I bought 2. It was more money than I wanted to spend, especially for saline solution but I travel a lot and it’s not like it’s going to go bad any time soon… WRONG!!! They sold me solution that had EXPIRED 8 months ago. I noticed because the coupon in the box expired in 2011.
I went back the next day to complain about having to buy a second box in order to use my credit card and then finding out that it was expired, but they were closed. It was a Sunday and I was flying home that day.
So I left San Francisco with one very expensive 2oz bottle of saline solution.

So, I went with the reviews and since his office is conveniently located, headed here to get my eyes checked for glasses and contacts.
The good — nice enough and located on the N line. Decent options for frames there. Professional. However, this was probably one of my worst fittings ever! I actually needed to go back in to get refit and then they still didn’t fit well but as I was going out of the country within days, had to live with it.
Definitely won’t be back. I don’t have the time to return over and over again for refitting.

Dr. Kurtbay rates 5+ stars, and I do tell my friends to see him as their optometrist. He has a pleasant demeanor. He provides a thorough exam, has all the up-​to-​date equipment (yay, retinal scan, no more dilating!), and carefully answers any questions. Most importantly: my vision was better after getting my Rx.
Office location is just a hop off the N-​Judah on 9^th and Irving. Totally convenient Saturday and evening office hours. $ 25 late cancellation/​no-​show fee (which in my mind is completely reasonable). He keeps a wide range of Rx contacts available, so you very well may get to leave wearing a sample/​trial pair.
BUT, I also tell my friends to get a copy of their Rx from Dr. Kurtbay, and then go elsewhere to purchases glasses or contacts. His office/​store staff is pushy and unpleasant. I did buy Rx glasses and sunglasses once from Kurtbay Optometry, and never again. They made an honest mistake in an order (I wanted the green frames, not the red), and then they gave me the hardest time about correcting it. If I didn’t think so highly of the actual eye exam and vision services, I would have never returned. I try to support local businesses, and I completely understand that Kurtbay’s prices are higher to accommodate his overhead, but between the prices and his nightmare staff, I say «pass on purchases.»