De Masqe

Cheap clothes for cheap material. lol

They have cute clothes, and some of the prices are better than what you’d be able to find at Forever21 for the same quality. But the girl who rang me up was beyond RUDE. You could totally tell that she was over it. Yes, working in customer service may be a drag but that isn’t any excuse when it’s your JOB which you’re being paid to do. This girl didn’t even smile or say thank you. She straight up handed me my shopping bag while saying «next». What a disbelief. Someone needs to check her attitude asap. I got a couple of cute items but left extremely unhappy because of her crappy customer service skills.

i used to come to this place to shop for skinny jeans for work mostly because the material was pretty decent and was inexpensive. But this time when i went in i saw this cute crop top and wanted to get it so i did along with my skinny jeans. so i went home happily as always when i looked in my bag after i got one i realized the stupid cashier didn’t give me my receipt! (the reason i dint check before i went out was because they always shove it in my bag even if i ask them not to) when i went back to the store the same day to return the top with the same lady working there she wound let me exchange it bc i dint have the receipt
all she said was (I CANT LET YOU EXCHANGE IT WITHOUT A RECIPE SHOWING YOUR PURCHASE)
i told her i was there a hour ago and that YOU dint give me one !
i work at retailing and like most college students and as most people im not so satisfied at my job but at lest I KNOW WHAT CUSTER SERVICE IS!!! and HOW TO KEEP A CUSTOMER HAPPY
as soon as i went in the store she dint even ad-​nonlegal i was there or asked me if i needed help. all she was ding was watching videos in her dam cell !
like dam girl if you really hate your job that much why don’t you just quit before your dam boss yells and fires you because you can’t maintain their business.

I love this store. I don’t know why all the other reviews are so snarky.
I got it on the bandeau but it cost $ 5 so it isn’t really much to complain about. Use it as a rag if you really don’t like it. I love mine. I’ve always had a problem with strapless stuff but this one is fine. And it’s lacy which makes it so pretty :)
The clothes are cheap in price so don’t expect the best quality but all of the items I bought I adore and have had not one issue with threads or any «cheap» problems.
Skirt — $ 10
Shirt — $ 12
T-​shirt — $ 11
Bandeau — $ 5
Yoga pants — $ 10
Sweater — $ 20
All of the items are adorable and these pants are literally my favorite piece of clothing right now. As soon as I get home I pull them on, they are just so damn comfy
The two people I talked to in the store were nice, they have a 5 item policy for trying clothes on which is normal, I didn’t bother to try on the bandeau because even if it didn’t fit, $ 5 is not gonna break the bank.
The cashier laughed and joked and was very friendly with me and my boyfriend.
They have a sign at the counter regarding their return policy. I don’t recall what it says but it’s right there.
Overall I adore this store and have already recommended it to a bunch of family and friends.

Clothes are simple, cute, and cheap! That‘s the sh*t I do like.
I fell in love with De Masqe in downtown so whenever I‘m here at Stonestown it‘s a must. I do have to mention that I dislike Forever 21, I used to love them but De Masqe stole my business away. Even if the material on these items aren‘t as great as other stores… remember… you‘re getting what you PAID FOR.
They have everything and more. Crop tops, t-​shirts, tanks, jackets, sweaters, skirts, leggings, etc. Each time I come in here I always notice that they sometimes get newer stuff in, so it‘s the fun of the hunt! Today I found me a cute skirt for only $ 12 +tax but considering I would have bought the same one at Forever 21 for a couple of dollars more… yeah worth it.

F this place. As one reviewer rightly said, the workers here are so over it, and so am I.
They used to be located on the 2^nd floor in a smaller store, but relocated to 1^st floor. Its much larger now. The prices here are dirt cheap, and that speaks for the quality. Shirts are thin and flimsy as hell with loose threads already hanging about. I saw some $ 10 jackets that might be passable, though.
My main issue with this place is their lame ass customer service and return policy. Don’t expect any smiles from these people. They hate their jobs and just want to leave asap. I bought a shirt from this place, fully aware that it was exchange/​store credit only, NO refunds. Went home and tried it on with my much brighter lighting; no bueno. Took it back and ended up exchanging it for two different items that I thought my sister would like. Of course, she didn’t like the garments (cuz the quality is so bad, remember?) So I took them back to exchange or just store credit.
Turns out you can only exchange your items once. After that, its final sale. And yes, it is in the fine print of the receipt. I can admit my mistake for not looking carefully. But once you get your damn receipt isn’t it a little too late to change your mind anyway? I can’t blame them for my not reading the receipt.
But I can blame them for their lack of sincerity. «I’m really sorry about that» says the clerk, without a hint of a smile or glance at me. This could easily be a 3 star if the people here smiled.
Overall, shady shit. Save yourself the headache and go somewhere with an actual return policy and people who know how to smile. Even if it is a little more pricey, at least you can return it!

Clothes are cute, trendy, and reasonably priced, like a smaller version of Forever 21. I’ve been obsessed with this store lately, although I was a bit hesitant when I read reviews saying that the clothes weren’t very long lasting. However, I haven’t had any problems. Customer service could be better, as there is only one person working in the entire store, but she was friendly. Another thing is their strict return policy. Once you decide to buy something, you cannot return it. It can only be exchanged for store credit and intimates cannot be returned or tried on.

Awesome clothes. Don’t get it twisted though — the 5 stars is for cute, cheap, (quality and price, but that’s pretty standard in chick mall stores) accessories, clothes, and fake eyelashes. The service sucks. The employees look bored, and are apathetic at best. They announced that they would be closing in 5 minutes, 25 minutes before the mall even closed. I don’t know if it’s normal or not but that’s bootsie and lame.

I really wanted to get a bandeau and noticed they sold some inexpensive ones here. Although I understand they’re considered undergarments, I found it pretty ridiculous that their store policy doesn’t allow their customers to try them on. They’re like bras. You gotta know if it fits properly!
But since I’ve been searching for one for so long, I decided to buy it anyway (my mistake). I bought a size small (I didn’t want to opt for a medium because a loose bandeau calls for a wardrobe malfunction).
Of course, I tried it on after I got home and it doesn’t fit. Actually, it hardly even has any elastic.
Their «store policy» doesn’t let you try on bandeaus, but if it doesn’t fit, you can’t return it. It was just a couple of dollars but THIS IS ONE OF THE DUMBEST PURCHASES I’VE EVER MADE.
Stop acting like your clothes are high quality, De Masqe.

Great shop alternative to Forever 21 and H&M! They’ve got steals for deals and the items aren’t as overrated as the other shops mentioned above. The return policy however isn’t so lenient as other stores as they prefer to only give exchanges and/​or store credit.

Ran into this store by accident — it’s a great place for cheap prices and their girly girl blouses. They won’t last very long, but they’ll be fine in the meantime. I think they’ll last longer if they’re handwashed.
I would definitely go back again.

This is the store to go to for basics.
They have cute tops once in a while but not dresses as I wish they did.
The best thing about this store is the sale rack 50% off the price tag. I always seem to find better items on the sale racks than i would in the regular isles.
The jewelry selection is good too and cheap with decent quality…
Workers will help if you ask, no one has been rude towards me all the times I’ve been here.

Simple, basic tees for a relaxing weekend afternoon or tank top essential as the base for the more formal work clothes. Some are actually a bit different from other typical stores that would have clothes all over the racks and shelves un-​managed. I bought 1 top that has some neat SF gray, black and beige drawing with full lace on the back.

Meh.
Nice sales rack, but the quality is such that it’s even cheaper than Forever 21. (Ie in 5 – 10 washings it’ll be in tatters)
I ended up finding a thin as hell 10 dollar dress I liked. However the woman in front of the dressing room was quite gone and rather rude.
In fact, all the people working there seemed bone tired and just over it.
Also, I know this is SF, but why won’t you let two girls into the same dressing room? Oh… you want one of them to possibly flash someone when they show off the outfit… okay, gotcha.
I’m with the employees and so over it.