Crutchfield.com

worst place I ever met kicked me out of store for life said I was custermer 20 years ago and did not send back item and owed$ 240 thay have someone with same name that’s all ifo thay hade and I order 900 buck worth of items wow this plase sucks so bad so better stay way

I searched for new radio for a specific vehicle after talking to there associate for this vehicle (who tried to sell items I wasn’t interested in) failed to supply the proper equipment needed for installing in my vehicle. This caused a great stress and anxiety as I was planning a trip to Honor the MEM and WOMEN who paid the ultimate sacrifice fighting in Vietnam. I encourage everyone to stay away from this company
David
Combat Disabled Vietnam Veteran

By far, the best shopping experience.
I bought a sony xbr55×850b and sony hts-​t5 soundbar, they impressed me right from placement of the order, to shipping and then delivery. Their online support is unmatched. And you will get to a real person when you call their phone line and not have to go through million options before you can speak to someone. When you call from your number that you listed on the order, they will automatically have your record pulled up so you don’t have to remember anything or search your emails for the order number. And they refunded me $ 100 as the hts-​t5 priced dropped within 60 days. I am really surprised at their limited online presence in terms of google search results given that they are doing a great job.
I can’t think of buying electronics from anywhere else now.

Be careful with speaker suggestions. Probably trying to move stock! Also overpriced! I’m going and suggesting elsewhere!

I don’t think there’s any doubt that Crutchfields provides excellent and exemplary customer service. I just ordered an antenna and everything arrived safely and in record good time.
And yet, their shipping department is not quite connecting the dots when it comes to «serving» customers. I say this because my box was full of the styrofoam «popcorn» that many companies long ago abandoned because of their negative impact on landfills and recycling efforts. Here in California, recycling will not take styrofoam, so it ends up in landfills or being incinerated.
I hope Crutchfield will start using the plastic air bubbles or even old-​fashioned recycled paper to cushion their shipments, and give up on the styrofoam. I will then be happy to give 5 stars for service.

I’ve been buying electronic equipments from these guys for more than 10 years, and they never fail to impress me. My most recent purchase (Yamaha receiver), didn’t work right. I called Crutchfield, and without asking detailed questions, wanted it back, and before I had a chance to ship the defective receiver, they already shipped out a replacement! It was a wow experience. I’ll be their customer for life.

This was the best shopping experience I’ve ever had anywhere, online or not. I’m in Maryland and I received my stereo in less than 24 hours. I had absolutely everything I needed to install the stereo and it looked like a professional job when it was finished. It took less than an hour. I had to call tech support once, which was free, and the tech was polite and really knew what he was talking about. He answered my questions right off the top of his head. There was no holding while he looked up spec sheets or instructions. He knew what he was doing.
You can’t be a moron. There is a good bit of information you need to enter correctly to get the right kit to fit your car. If you get it wrong, you’re kit won’t fit. I’m sure you won’t even know it and you’ll actually blame the company. But only if you’re to lazy to contact the advisor and make sure you’re getting the right stuff before you order. And you need to be able to follow the instructions. I’m sure if you at least made it passed 8^th grade, you’d be able to follow the instructions and make it look professional.
So anyway, I hope they don’t change a thing. They are the perfect company to deal with. I’ve never dealt with a better company than this one. Rock on Crutchfield.

Where to buy great audio components. Living in SF you are going to have roommates. I was able to purchase a system with 6 small speakers that created a cone of desirable audio. Now I can discreetly hear perfect music everywhere in my room, while not having to resort to volume that might disturb my roommates. Thanks Crutchfield… You rock? You soul? You hip-​hop-​roll?

I ordered a stereo for a new car. Got the installation too. But the parts they sent with the stereo were wrong so I had to pay out of pocket for he correct parts at the installation. The installers told me there it was no problem, and crutchfield would replace it and I’d get a refund.
I got an email from crutchfield telling me «we sent you the parts for your car. If you have a different car, let us know what is it and you can buy new parts.» They apparently claiming they sent the right parts (they didn’t) and if I want, I can order more parts for a different car. I was really mad. They weren’t taking responsibility for their error and were actually trying to get more money out of me.
I called them and got some lady who simply said «okay, let me fix this» without asking for any personal information or anything, then put me on hold (while she clearly went off to do something else). Ten minutes later I hung up and called back. I got a guy named Nick who refunded the money for the parts. I would have given these guys five stars if this had been handled correctly. I’d have to say, I won’t use them again.

I was able to purchase a head unit and CD changer, and install it myself using their handy custom installation guide for the E36. I’m not saying it looks good, because it looks like it was installed by your drunk Uncle Louie at the family reunion with his ass hanging out of his pants as he worked on it there under the big shady tree, but it works. What a great online experience. They have everything, great prices, and if you buy a system from them, they send REALLY good installation and how-​to guides custom made for your car. Great free tech support – better than any technology company I’ve ever called, period.