Crunch

I attempted to join this gym around a year ago but was so freaked out by an extremely pushy greasy guy with a pony tail, I just couldn’t do it. Pony tails on men are upsetting at the best of times. So I came back a few months later and thankfully he had either been put in prison for his hair crimes or just left and gone on to sell used cars.
Mostly nice staff here but I’m disappointed in the lack of information given about ‘hidden’ charges when you join. I was surprised to see a $ 29.99 extra charge on my account this month on top of the already quite high membership fees. This was apparently a maintenance fee for the gym charged to all members. It’s in the small print of my contract I was told when I called up to enquire about the charge. This is Shady. This also puts the gym into the close to $ 100 per month range. A $ 100 per month gym this is NOT. Frankly, it’s not worth $ 70 per month. I cancelled my membership today.
I’m giving them 2 stars because the gym itself isn’t too bad… if you go out of hours… but during peak times it becomes backwards baseball cap wearing entitled bro central. Yawn.
The men’s changing rooms are in desperate need of refurbishment — and a more regular cleaning routine. There’s often standing water with hair and bits of tissue floating around in it, most recently nails too. One guy was clipping his toe nails in the showers last week. That says more about the clientele than the gym… The towels are threadbare and see-​through, you need four of them to get dry.
Also, what is it with black dudes fully clothed, with shoes on, going into the steam room these days? Is this a new ‘thing’? That’s also disgusting.
If you want to join this gym, do be aware of the hidden fees. They are there… They are a shady lot so read the contract!

I came from Crunch at embarcadero and had personal training sessions left that I paid for in a large bundle of 30. So I decided to meet with a new trainer to use them up and 2x I was stood up waiting and now without my knowledge because I transferred over from embarcadero they are charging me an annual fee and claimed that it was on my new contract-​Which it is not, nor was it ever mentioned at all. They have not been apologetic at all or tried to reschedule. It’s unfortunate because I have purchase 5, 30 class bundles in the past-​So to say I have put a lot of money into this gym is an understatement.
I have canceled my membership and have moved to individual personal training and a class pass membership.
Be warned they are crooks and not very nice.

I signed up my husband and I on a family plan. The guy who helped me fill out my forms was friendly but came off way salesy, which was uncomfortable. Right off the bat, they messed up my main gym location when I went in for the first time, so check-​ins meant waiting a few minutes while they looked me up or gave me more paperwork to fill out to switch my location (I had to email my recruitment lady at least twice and filled out two forms… how hard can it be to switch something that they messed up?).
I only joined for the group classes, which were mediocre at best, and not enough to keep me at Crunch, unfortunately. Of course, cancelling meant a series of additional emails asking why I’m still getting charged 2 months after I cancel. Apparently they’ve still been using my credit card, even though my husband has gone in twice (soon to be third time) to switch to his new one.
As for my husband, he joined because his work schedule only allows him time to work early in the morning, right when Crunch opened at 5. He’s gone in at least 3 times in a month and they’ve opened at 5:30 or later.
Mediocre classes and painful sign up/​cancel/​account maintenance. Even though it was right across from work, it wasn’t worth it.

they’re a gym, so they need to cater their pool to athletes too.
great that they have a pool, but if they were smart or knowledgeable, they’d turn it from heated pool to barely body temperature pool or lower. (cold pool)
the cupcakes will complain, but the athletes who need to quickly heal their sore muscles will LOVE it.
how can they not know that warming up in a cold pool (swimming vigorously until you’re no longer cold) is an incredible muscle regenerator for people who work out?
if i’m sore from a new hard workout & am asked to play for a team soon, the next day for cardio, you just swim in cold pool until you’re warm, & instead of taking two or three days to heal and walking around stiff & being unable to lift your arms or legs or spending money on a masseuse, you heal instantly, X Men Wolverine-​style
heating up in a cold pool is like icy-​hot or ben-​gay for your entire body, WITH cardio & complete body massage, including scalp & bottom of the foot.
kinda disappointed they don’t know this well kept secret.
prime athletes pay a ton for all that cryo stuff to quickly regenerate, but a smarter, cheaper way is to swim in a cold pool.
crunch has the pool, but not the knowledge to keep it cold for quick muscle healing.
they’re smart enough to keep their workout studio at a cool temperature when people are working out, but not smart enough to keep their pool at a cool temperature. the current pool temperature doesn’t encourage a workout, but encourages senior citizens to come and lounge

Ok I like Crunch and its employees. However…
1. It’s about 40 degrees this morning and it’s colder in the gym than it is outside. Trying to run on the treadmill is a chore when your nose is running so badly because it’s FREEZING under the fans. Good luck trying to break a sweat.
2. The TVs are broken on the older cardio machines. Step it up crunch, no reason any off your cardio equipment should not be functioning properly.
3. The locker system is disorganized chaos. Husband wasn’t able to access his locker because they couldn’t figure out the combo to the one he pays for monthly. Joke.
4. Women’s sauna floor is unstable. You feel like you’re walking on an old pirate ship. Not safe at all.
Overall you’re not getting what you pay for in monthly dues here. Management really needs to wake up and take notice of the small details if they want to maintain better guest retention and increase enrollment.
Barely made 3 stars.

Would give it a 3.5 star if I could. It’s not 3-​star bad but also not 4-​star good.
I usually go to the Crunch on New Montgomery St. And this Crunch clearly could have some improvement.
The main problem I have with this Crunch is that the locker room didn’t look clean enough and it seemed to be under-​staffed.
The shower I used had a broken body wash bottle. And some towels were just scattered across the towel shelf and I had no idea if they were clean towels or used ones. Also, they lacked the clear plastic bag to hold sweaty work-​out T-​shirts. And there was some unpleasant smell in the locker room.
Also I seldom saw staff and the few staff I saw didn’t greet me or anything. I just walked in, swiped my card and proceeded to the locker room like I walked past metro entrance then boarded a train. It’s ok but I’m hoping for more human interaction.
The facilities are alright, they have all the essentials. The space is not too big (or maybe I didn’t explore enough) but there weren’t a lot of people either.
I heard that they have a lap pool which is always nice. I definitely would love to go for some swimming to jump-​start my day. Maybe next time!

I joined this gym despite its well-​publicized reputation for shady billing practices because it was very close to my new office in SoMA. The gym itself is about what you would expect from a $ 70/​mo facility, which is that there is a modest amount of equipment of a modest quality (you will wait for machines during peak hours). The overall level of upkeep /​cleanliness is «fair», if I’m being exceedingly generous (i.e., I’m not sure anyone ever cleans any of the equipment — like, ever). The locker rooms smell like taint (or what I imagine that to smell like) — I’m not sure why. There are a bunch of classes in the main classroom, which appear to be well-​attended.
Turns out, the more pressing issue with this gym besides the urine flavored bathrooms is the pretty piss poor job of keeping thieves from entering the facility and stealing your valuables out of your locked, lockers. Anyway, that’s what happened to me. Turns out a loosely guarded front desk area and no security cameras anywhere on the premises serve pretty half-​assedly to prevent and detect criminal behavior.
After the little incident referred to herein, the least I could have expected was some notional effort on the part of the gym staff to investigate what happened (or reach out after the fact to apologize?) — was it a member? A stranger off the street who evaded front desk «security»? A ClassPass visitor (from whom no ID is required)? Or a member of staff? Not that it would have mattered, but the staff reacted to this nightmarish predicament with the utmost indifference and by sending me «up the chain» to some, presumably, similarly useless middle management layer. The general manager of this facility in particular (initials M.L.) was also rude when I had the audacity to ask for an update.
If you haven’t caught my drift, this is a gym by and for bozos. The ultimate in fitness mediocrity and bottom-​feeder business practice.
I thought finally to myself the ultimate irony of getting robbed while a member at Crunch, at least they won’t be able to continue billing you after you cancel on their sorry asses.

This gym is alright; I don’t hate it but I also don’t love it. Given that this city is notorious for its year round 60s weather, there aren’t a lot of [reasonably affordable] pool options for swimmers such as myself. Thankfully, Crunch took over Club One, and I can use Classpass to gain access to the outdoor pool. The pool here is decent sized– three lanes but a good 25 meters each way– so you can get a nice lap workout here. However, in my most recent trip to this gym, I was walking on over when I saw someone hocking his loogies into the pool so I turned around like Oh hell no. Like I get it, people spit and blow their noses and whatnot while they’re swimming because it’s easy to get congested. But I don’t want to see someone gathering up their phlegm and making floaties… that’s outright disgusting. If you’re one of those people (or specifically, this person), you better whore up and learn how to swallow (jk, but not really)
Anywhoo, for having been taken over by Crunch maybe a year and a half ago, this place doesn’t look new. It’s like they took equipment from an old Crunch gym and brought it over to this one. The treadmills are decent, but I guess I’m just used to the actual newness when Crunch opened Daly City because the weights and weight machines at this location are icky.
On most occasions, I like to follow up my workout in the steamroom and sauna (located in the bathroom). There’s towel service, but the towels are tiny so you’d definitely be a flasher if you relied on these things for coverage. I still bring my own towel for showering and what not. Probably my favorite part about any Crunch location are the Bliss products. You can shower with their lemon+sage shampoo, conditioner, and body wash then moisturize with their body butter.
Lastly, the classes here are pretty solid. I like both Chisel and Chisel with TRX. I also took TRX Flow Motion with Lee and got one of the best core workouts I’ve ever gotten using TRX (and I’ve been to plenty of studios). My abs were sore for like 3 days!
To summarize: Crunch Yerba Buena is a good option if you need a pool. Otherwise, I’d look somewhere else for an overall workout. If you like Crunch Fitness and are in the area, I’d recommend the New Montgomery location.

Herschel Rodriguez has been my personal trainer for the last 6 – 7 months and he is amazing. He has helped me drop my body fat % by over 8% and gain a lot of lean muscle mass in the process. He’s well trained, knows every exercise inside & out and is simply amazing to work with. I highly recommend him!

The only thing that is keeping me from giving Crunch one star is the facility staff and trainers. They are awesome and are always ready to help but…
The corporate side of Crunch can be compared to sleezy car salesman. I was a member for about 2 months and decided I wanted to cancel my membership back in Dec 2014. I made the call to the cancelation department and as to be expected the guy i spoke with tried to get me to stay. I declined and and went ahead and canceled my membership… fast forward 6 months to June and I get a notification from my bank that Crunch took 39.99 $ out of my account… I attempted to get this straightened out and get refunded the money… I was told I needed to fill out a form on paper to actually cancel the account (which was not told to me on the phone in Dec.) I went ahead and filled out the paper work to make my cancelation «official» and no more than 2 days later, BAM! My bank account get hits for 59.99 $ this time… it took me 37 emails and numerous phone calls and threats of suing them for bad business practices and 2 months later I finally get the money back… I will NEVER deal with Crunch ever again. Which is sad because the actual trainers and Staff are amazing!

This gym has excellent classes/​group fitness instructors and friendly, helpful trainers. The facilities are fine.
But be aware that their lockers are easy to break into, and the club does not have good security policies. A friend and I had our wallets stolen from our locked lockers after they let a non-​member come in and immediately leave after visiting the women’s locker room – and the club is refusing to let people know about this problem. That the woman paid $ 15 to come in is a sure sign that she was aware of how insecure the lockers are.
On a cursory inspection the other day, I learned that at least two lockers near me were broken: locked and with people’s belongings in them, but openable if you gave them a hard yank and twisted to the right. So always carry your wallet and anything else that is valuable with you while you were working out or taking a class.

Crunch on 3^rd and Folsom does not protects its patrons from being the victims of theft on their premises. Their lockers are easy to break into and the club does not have sensible security policies. A friend and her friend had their wallets stolen from their locked lockers last Thursday, and the club is refusing to let people know about this apparently ongoing problem. They are sticking with the «not our problem» approach. They are willing to take your money for membership, but they are unwilling to provide a safe environment. Why should you have to worry about being robbed from a locked locker? It is their problem, because there is a reasonable expectation by clients that they can change clothes and use the facilities without being robbed. They need to step up and do something about this immediately.

I have the Crunch city pass, which allows me to go to any location in SF — so I’m able to compare/​contrast with the other locations to get a sense of how each of them stacks up. I live about the same distance from 4 locations, so I can just choose which one depending on which class they offer or if I’m feeling particularly lazy. Well, this Crunch location needs some improvement. Let’s break it down point by point :
+They have a pool (albeit a 3 lane pool, but a pool nonetheless. I’ve never seen a pool shaped so much like 3 drinking straws next to each other, but they’ve managed to do it)
+Steam room and sauna, not available at all locations
+There’s one unique machine I haven’t seen elsewhere, a hybrid bike where you sit down and also use your arms. It’s kind of awkward but I like the full body workout aspect of it
+Usually not many people there
–The locker room needs a renovation
–The shower area always has standing water covering most of the floor
–Small area for free/​body weight and kettlebell workouts (and other workouts where you need some space to avoid injuring others)
–Very poor class selection
—Unfriendly and at times standoffish staff (really different attitudes compared to NewMont and Polk — it’s like they all have an inferiority complex or something)
I try not to go here although this is technically the closest location to my place. Sometimes I’ll stop in because it’s pretty empty on weekends and it makes me appreciate the other places more.

I often go to the one on new Montgomery since that one is right next to my office. It is always packed there. I come to this one at weekends.

I’m updating this to 1 star. After seeing my Unilocal review, Crunch corporate reached out to me which was great. However, it gets worse. I was told on ⁴⁄₁₇ my refund was processed and would be mailed. Today I find out that my refund request wasn’t actually submitted until ⁵⁄₁₂ (nearly a month later) and won’t be mailed until ⁵⁄₂₂. Soooo not only have I received unacceptable service I’ve now learned I’ve been lied to repeatedly. Awesome job Crunch. #notsomuch

Jesika and the crew here are great to deal w/​… I love going here. always clean, happy staff seems like this place doesn’t get as much traffic which is great!
Everything works, Clean, Friendly… what else can one want from a Gym?.. I can’t imagine where any negativity is coming from. oh wait, this is Unilocal.they should change the name from « Unilocal» to «Whine»…

To be fair, I am not a member. This month I got a 7 day guest pass because I wanted to see how worth it it would be to get a second membership. I didn’t want to walk two blocks up to go to 24… Lol sue me — I need that energy for my M-​F THREE HOUR CALTRAIN AND WALK COMMUTE.
Anyways, I signed up for a 7 day pass after seeing the offer on Unilocal.The next day Alex called me to see when I would come in. Since it was already Tuesday and this coming Monday is a holiday, I said I wouldn’t come until June since it wouldn’t be worth it for me. I don’t live in the area.
To my pleasant surprise, Alex tells me that he’ll offer me an extended pass until the end of the month and to just come in the following day. Okay Mr. Alex– you got it :)
I come in the next day and we get the guest pass stuff situated. Also turns out that Riverbed, the company I work for that just moved across the street from Crunch is in talks for a corporate access — hurrah, even better!
I must say that this gym is not bad at all. For my intents and purposes, it does it for me. I just need to get my cardio portion of my workout done during my lunch hour. Yes, it’s a bit smaller but not many people come during the lunch time «rush» so it’s pretty private.
The showers also have these really great lemon and sage body washes and shampoos. The locker rooms even come equipped with cotton swabs and towels. It’s pretty nice and I would definitely join if I didn’t already have a membership. For now, I’ll just wait until I find out what corporate can get us :)

Beware of Crunch’s shady billing department!
I was a member of this gym when it was owned by Club One. The gym is fine. Nothing to write home about. Decent machines, decent lockers (after the renovation), decent pool. Everything is small/​cramped but they’ve got pretty much all the equipment I needed.
The real problem with this gym is the new corporate owner (Crunch). Prior to the acquisition I had ended my membership with Club One. Unfortunately this information was lost during the transition. After the takeover, Crunch started a balance on my account. Not only did I never sign up to be a Crunch member but now they were back charging me for my membership.
Feeling as though this could all be explained in a logical way, I emailed Crunch’s billing department. Repeatedly. Never got a response. I tried calling but, despite my calm/​respectful approach, I was met with confrontational representative who would not listen to anything other then what method I’d like to pay my balance. This back-​and-​forth continued until they sent the balance to collections. At this point I decided to avoid tarnishing my credit and just pay the erroneous balance.
Good riddance Crunch. Never again.

Woohoo! I’m so happy that Crunch took over this Club One. To be honest, I was ready to go back to Crunch even though Club One is right next door to my work.
I know the team at Crunch is working hard to revamp this place and I’m so excited to see what they’ll do. Doc, who originally signed me up at Crunch New Montgomery is now the new manager of this location and I have no doubt that he’ll take good care of us!

They just took this gym over from Club One at the beginning of the month. 4 stars for now since Crunch is suppose to be pretty nice and they sure do move fast. Within 2 days, crunch is plastered all over the place, they got new systems in and website is all updated.
I like this gym even though they are not always on time on opening but they got all the stuff and NEVER packed like 24 which is a block over. Best part is the pool. Classes are good too. My fav’s are Spinning with Ann and Yoga with Sonia.