Comfort Inn By the Bay

When we arrived at the hotel on November 2,2015 and pulled into the hotel garage we found that every single disabled parking space in the garage was full of and blocked by huge rolls of carpet and masses of building materials The front desk informed us there were no other disabled spaces. We had to park in the lower level of the garage and walk up the garage ramp where cars drive (luckily no one was coming) My wife is disabled and cannot use stairs. I’m glad she didn’t need her wheelchair, that would have been really fun. It was an inconvenience for us but also a serious violation of the Americans with Disabilities Act.
We checked into our room (910) and everything was fine until 7:30 am. BANG! BANG! BANG! It seems they were installing some of that carpet we had seen in the garage in the room directly above our room. Why were we put in that room to begin with? Why wasn’t it out of service?
We went to the front desk and asked to speak to the manager and to have our room changed. Evidently the manager didn’t think we were important enough to come out of his office and speak to us. The front desk clerk came back out and said that he (the manager) would give us 1000 Choice points and would move us to another room. We were moved to 612 where we could still hear the hammering in the morning but thankfully not as loud.
The wallpaper by the window in 612 was peeling off the walls, probably from a long ago water leak.
The breakfast buffet was free but after the first morning, we had breakfast elsewhere. Blech!
Expectations definitely not met. Extremely disappointed in the hotel and management.
Why didn’t we leave? We wanted to but our room rate was non-​cancellable and non-​refundable.
And I still haven’t seen those 1000 points.

Great location. Fine hotel, but expensive for what you get. You’re basically paying for location. I’ve put up a lot of visiting family here.

Never in my life have I ever experienced a continental breakfast so expertly crafted. From the wide arrangement of breakfast cereals to the blueberry waffles, it was all on point, but without a doubt the sausage patties stole the show.
Also ample parking.

Nous avons passé 15 jours dans cet hôtel et ça c’est très bien passé.
L’hôtel est a portée de bus de tout san francisco.
Les chambres sont propres et grandes.
Le WIFI marche parfaitement.
Seul petit bémol: les cloisons un peu fines et on entend le radio réveil du voisin.

Pro: The price is good. Locate is good. The view is good.
Con: The parking garage is very tight. The internet was extremely slow during peak during the evenings. It was so slow that I couldn’t even bring up a web page. The breakfast was kind of boring, it’s the same stuffs everyday.

First time at a choice hotel and probably the last. The location is great easy access to Polk and the local bars and restaurants. Value is average worst breakfast at a budget hotel and as a business traveller I stay at competitive hotels like hampton inn all the time. Wi-​fi sucked really bad.

great hotel, good service, location and rooms, a ++++++++
give them a try when you are in san francisco,

Although anticipating a room that was booked over the phone to be what was discussed, we were able to get a nice room, great view of Golden Gate! Very nice staff as well, all in all– standard hotel.

Great Location, reasonably priced and breakfast included. My sister and I took a girls weekend trip in the month of October. We were pleasantly suprised that our hotel was super clean, friendly staff and had a spectacular view of the Golden Gate Bridge from the 8^th floor. everything was within walking distance from the hotel. i highly recommend bringing comfortable walking shoes if you don’t plan on driving. Our favorite things to do was the following
–new York pizza place on Polk St
–Shopping Union St (really cute boutique «Ambiance»)
–Crissy Park for walking and photo opportunities by bridge and beach
–Fishermans Warf
–Ghirardelli Square (ice cream and wine tastings)
We will definitely be back!!! :)

Worst Comfort Inn i’ve ever stayed in, this property is nowhere near consistent with the quality associated with Choice Hotels. Made my reservation 8 days ago for 2 people/​2 beds/​2 nights. Upon arrival and check-​in i was informed that they did not have a room with 2 beds in it available, then Eva backpeddled and said actually there was a room with 2 beds, however they are sold out tomorrow night so she could not give it to me. Offered me a rollaway bed for «free». In addition to my 211 dollar per night room of course. After talking with Choice Hotels customer service i was told that the original reservation was for 2 beds 2 people, but the hotel changed it. Front desk clerk Eva and front office manager Jarrod Manna both refused to give us a room with 2 beds. Several times Eva told me i could just cancel it and not stay. World Series in town, little hard to just find somewhere else. Our only other option was $ 504 per night at The Ritz-​Carlton, so not really an option. With parking on top of two nights and cot it cost us $ 602 to check into this dump. Took another 45 minutes to park my suv in their smurf-​size parking garage. Got to our room-​ahem-​cubicle and the walls are soggy and peeling off paper with water damage, squishy when you touch it. What a dump, if i could give this place negative 3 stars i sure would. Do not stay here.

This place is about as average as it gets for a major city hotel, but for the price and value there’s nothing wrong with average. The location is excellent. The rooms are good and have some great views on the upper floors. The staff is average. The parking is tight, but does the job.
As long as you’re not expecting the Taj Mahal, this place is a good hotel and a good value. Nothing wrong here.

Pros:
— Very friendly employees
— Just a descent place
— Great location
Cons:
— Wi-​fi is very unreliable (they improved the connectivity but don’t communicate any password changes)
— Breakfast could’ve been more diverse (especially for visitors with longer stays)
— Lack of fresh air in our room

I’ve stayed at Comfort Inns in the past that weren’t much to write home about, so when my husband told me this is where he booked us for the night, I didn’t have high hopes. I was pleasantly surprised! The room was clean and updated, we had beautiful views of the Golden Gate in the distance, and a nice location. Just a short walk to Fisherman’s Wharf and Pier 39.
My complaints were the $ 30 parking on top of the spendy $ 260 nightly rate, but I suppose that is San Francisco for you, everyone warned me it was an expensive city. Also, the parking garage is seriously tiny, it took a lot of work parking our Venza (which is not a large car by any means).
The key-​only lobby bathroom, really? I guess it helps keep unwanted patrons out and keeps it clean, but it was a serious pain to ask the front desk people for a spare when we not able to check in yet.
Did the room and location add up to the cost? I’m not sure, but maybe that’s the best it gets at that price point.

2 ½
Out of all the Comfort Inns I’ve stayed at, this was below average. Not as bad as the ones in Atlanta, but not as good as the one in Monterey and other places. The breakfast was the standard Comfort Inn spread. Rooms were decent, although there was a funny smell. Wifi was tricky to get on to, and when I finally was able to get on, it was slow. Parking has an extra fee. Worst of all, this place is located on a busy intersection of Van Ness and Lombard. If the noise isn’t from a huge tourist bus starting and stopping, then it’s some big truck chugging its way up the hill. This keeps going late into the night and starts up again early morning. I stayed in a room on the 8^th floor and still couldn’t get away from the noise.

Nope.
Wifi is not even close to work.
I always try to stay in this hotel everytime I go to SF, even knowing that I have to pay for the parking. But the view and the location is really good.
It is obvious that SF is one of the most expensive cities of USA.

I wish I could make a 2 ½.
Service (I wish to the life of me I could remember his name) was great. You rocked sir, thank you for your help.
AAA always an A++++ …
Actual room, meh. Expect more for the price but great location.
Parking and wifi AWFULLLL!
I live across the bridge in Marin and wanted a semi decent place to stay for the night while friends were in town so I didn’t have to worry about getting back late. But part of that INCLUDES PARKING! I was even willing to pay the extra parking charge. But the insanely tight parking garage that I still don’t know how I got out of (that’s what she said), didn’t even have any openings! Awful! Luckily I work in the city and am used to the parking but I can’t imagine the disgust from out of towners.
Again, it’s a mehhh hotel. Nothing amazing by any measures, but a solid location with great service (for the life of me I wish I remember who worked with me. He gets a solid A++). And also, hollaaa AAA discounts! :)))

This was very nearly a 2-​star rating except that the beds and pillows are absolutely wonderful, there is a complimentary full (hot) breakfast and our room actually has a Bay and Golden Gate Bridge view from the 5^th floor.
1^st: I realize this is SF but the parking area is ridiculously tight — a truck would have an issue making the turns in the garage.
2^nd: There are no mini fridges. Not every hotel has them but they are very nice to have.
3^rd: This is the biggest one… There is no central heat and air but a huge, worthless, ancient box instead. I understand that box or window ac units are economical but it needs to at least work! On the coldest and high settings, the air that comes out is cool and it isn’t strong enough to actually even cool down the room. We turned it on at 6pm and I expected to wake up this morning freezing… I woke up hot — not very pleasant.
Overall, I still enjoyed my stay and would likely stay here again if the ac unit was working.

The hotel itself is OK.
Pro’s:
Within walking distance from the wharf
Hot breakfast included (cereal, waffles, eggs, sausage, juice, coffee)
Free toothpaste at the front desk if you forget it
Cons:
Elevator is super slow
Hotel could use an upgrade example the beds I felt like I was sleeping in a taco
It does it’s job. All the hotels around charge for parking as well so can’t complain much.

I stayed here for two nights with my family and we really enjoyed our stay. No gym or pool… not a big deal. Check in isn’t until 4pm… not the 3pm industry norm… but check out is noon… an hour later than the 11am norm.
I had a nice breakfast both days… and my kids really enjoyed the waffles that they could make themselves.
In summary… if all you are looking for is a comfortable bed and a clean setting… you can’t beat this place for the price and its location.
If you want a restaurant, bar, gym & pool… don’t stay here.
The staff I found to be very nice.

I needed to visit SF on the cheap — without going the hostel/​airbnb route — and for that, Comfort Inn by the Bay was a great option. I wasn’t looking for anything fancy; just clean, in good condition, safe, in a decent neighborhood. This totally fits the bill.
The whole hotel was super clean and in good shape. Our room had just gotten new furniture, including a flat-​screen TV, and it sounds like they’ve remodeled most of the rooms at this point. Also, it was actually super quiet in the room — I almost never heard any noise from the hallways or the neighboring rooms. I’m a lazy slug who sleeps in late, so not waking up to people talking and banging luggage at 6:00 am is always a big plus.
I see a lot of complaints about the wifi here, but it worked great for me, except for maybe slowing down a bit during peak evening hours. The setup is that they have about 10 networks, one for each floor, so you have to try a few until you find one that works.
The staff was always perfectly polite, and a few times they went out of their way to help us. I did notice a few extremely rude customers, though…
Overall, I’m really glad I picked this place. It made for a really comfortable stay at a decent price.

We stayed in this hotel for 2 reasons — cheap and good location. We knew we wouldn’t spend anytime in the hotel but the check in was a nightmare. We were behind a family of 6 and the receptionist lady was beyond rude to them. She made the process a nightmare. After 40 minutes we finally checked in-​it took no more than 5 minutes. The room was clean– no complaints there. The «free» WiFi was super slow and the «free» breakfast was disgusting. I walked in and walked right out. Besides all of that, Über was always around this area if we needed to go further but we were walking distance to everything-​which was awesome!