Clean-X-Press

One of the worst even for the Tenderloin; drug users, hookers and un-​helpful non English speaking staff persons. Majority of dryers out of service, one missing glass door. .several washers out of service. drug sales blatantly done inside the laundromat
.Puts the N into Nasty all the way around; please do NOT waste your time and money in this place !

Quick turn around on dry cleaning and alterations

the change machine doesn’t accept new fives, so i have to ask if they will change them for old fives for me, and half the time, they lie to me and tell me that they don’t have any, and then i see them giving them to another customer, and will only give them to me when i go up and point it out, and prove to them that i actually am planning on doing laundry there.
at one point, i went in and was drying a load of sweaters on warm, and the attendant kept coming up to me and saying «you should dry it on high, it will dry better» and i kept saying «no, i don’t want it like that» and she waited until she thought i wasn’t looking and just switched it. i saw her, again told her that i did not want it like that, and switched it back.
i went in again today, and put a load in the dryer on warm with several cashmere sweaters in it, and came back to discover all of my clothing super hot, and all of my sweaters child sized.
i confronted the woman working and she just said «it’s the public, you can’t leave your clothes here.»
it does not make any sense to me that a random person who didn’t work there would come up and switch my cycle, and the laundromat was EMPTY. i asked what would be done to compensate, and they said nothing.
do not go there if you value your clothing.

Russian Hill’s got nothing on the Tenderloin wash and fold places. In Russian Hill, the wait for clothes would be between one and four days, which I found to be ridiculous. At Clean-​X-​Press, I took my 26 pounds of clothes in at 8:50am and was told they would be ready by noon. I actually picked them up after work, but it is good to know that they can be done so quickly.
They get one star off because they could be a little bit less expensive. It costs $ 1/​lb. for wash and fold here.

Well, this place deserves a review. I’ve been going here for almost 2 years now and the quality and consistency has changed quite a lot. I live 2 buildings down so it is the most convenient place to lug a gigantic bag of laundry to. When I first started using this laundromat, I was extremely disappointed. Not only were the dryers slow to dry my clothes, all the units are pricey to wash and dry, but worst of all — MY CLOTHES WERE STOLEN!!!
Yes, you really have to baby-​sit your clothing. There is very minimal room to sit down and minimal surface area on which to fold your clothing. Crackheads, crackwh*res, bums, addicts, and the like meander in and out of here all day long, looking for change and picking through the trash. What I didn’t know is they wait for someone to leave and then snatch your clothing/​blankets/​towels right out of the dryers. UGH!!! NEVER AGAIN!
So I decided maybe I should try the wash-​n-​fold service. On my wash trips, I’d see people walking away with wash-​n-​fold and it was the only way I could think of that I could still get my laundry done, not have to baby-​sit it and worry about it getting stolen. The price isn’t bad, I bring down one of those mesh pop-​up laundry bags jammed with clothing, it ranges anywhere from $ 19 — $ 23 depending on weight. The woman who used to work the counter was a spunky-​cool-​bitchy young chinese woman who was straight up. One would have to be, defending that place in the TL all day. She did a great job with my clothing. Nothing was ever amiss, and she even let me bring my own jug of detergent to use. I also specify no bleach and no fabric softener because it itches my skin. She always got that spot on too. Everything was going great, I was always happy.
Then one day, my chinese lady was gone :(And what replaced her was the most vapid twit I have ever dealt with. Not only is her English lamentably bad (she speaks about 5 words), she RUINED MY CLOTHING! First off, not only did my former lady disappear, but my gigantic jug of soap with my name on it mysteriously disappeared too. I tried to explain to the new lady that I have my own soap. She kept going «yeah yeah yeah» but I could tell she didn’t understand a WORD I said. So then I actually drew a picture. I stood there at the counter and drew a picture of a jug of All Free and Clear soap and kept pointing to me, then to the soap, then to the back room where it used to be kept. Well, I THINK she figured out what I was saying and she shook her head no. Great. So then I had to try and specify to her — No bleach, no fabric softener. Again with the «yeah yeah yeah» which really means «Yeah yeah go away». The last shocker was she made me pay upfront. My other laundry lady didn’t. She’d tell me the cost, and when to pick up. So I had to lug my laundry all the way up the f*cking street and hit an ATM just to get cash up front. Could it get any worse? Oh yes, indeed. When I returned hours later to pick up my clothing, I was happy it was over with. Until I got home and opened up the plastic bag to discover every black piece of clothing I own (and that’s a lot) completely mottled and brownish orange from — you guessed it — BLEACH!!! Now, forf*ckssake!!! I specifically requested NO bleach. And even if I had requested bleach, who the hell is so vapid to put bleach in a dark load?! I mean COME ON!!!
Grrrrrrrrr. Unforgivable. I hate Clean X-​Press for getting rid of my English speaking lady who did a great accurate job and replacing her with a complete twit who speaks no English at all. And Ruining my clothes. And losing my personal soap. WTF is wrong with this company?