Cigna

If their processes work they are fine but I am finding that is not the norm. I spent almost a year getting claims paid for my daughter because they were sending them to the secondary insurance without processing them. Systems issues on their side but months of calls and time on my side. Now I am trying to get PT approved for more than 4 visits following surgery. A health insurance should want to get you 100% healthy to avoid additional problems and costs. Not Cigna — 4 PT visits now I am getting the normal finger pointing on approvals for any more. There must be better carriers.

Worst insurance. I needed a CT scan to monitor my lung mass. I was there and witnessed that my MD’s assistant was on hold from extension to extension and talked to various people for no hour. They then put my doctor on the phone on hold for 25 minutes. My doctor then gave up and told me to get another insurance or go elsewhere.

One of the worst insurance companies I have dealt with so far in my life. It does not even deserve one star rating. Customer service is horrible and they do not have any other way to communicate with this company other than to call or send them a postal mail. Company itself has typical me big and you cannot do anything type of arrogance in this day and age.

Cigna continues to amaze me with the lousy service it provides. I was looking for a periodontist. I called the 800 number and they e-​mailed me a list of periodontists under my plan. I called a few and, in at least two occasions, the doctors were no longer working at the indicated locations. This is a total waste of time when it comes to searching. Besides, it shows that Cigna has no interest whatsoever in updating their lists if they do it at all. Cigna continues to provide a horrible service. I will quit Cigna medical and dental. I need to rely on a professional service.

I agree with everything everyone has said about this company. It has taken me 12 calls and 4 months to receive reimbursement for claims I submitted. They continually screw up the claim forms or send the money to the wrong person. It’s great that they have ²⁴⁄₇ call center, but the people at the call center can do very little to help you other than to tell you to wait a few days and call back. I’ve had a horrible experience and I don’t feel that Cigna supports my health and well-​being. The anxiety created by using their system has not been worth the coverage. I do not recommend using Cigna as your provider.

I wish I could give less then one star. Absolutely horrible service. They take their customers for granted because they know that we can’t afford anything better then what they offer. They treat mental illness as if it is a made up problem. I have been trying to get lifesaving therapy covered. In November of 2013 I was approved for coverage but am still fighting to get that money 7 months later. Dehumanizing company, hope someone sues them for all they’re worth.

I had a horrible experience with CIGNA HealthCare. I blame myself for not doing my due diligence before signing up. Looking for another provided after this month.