CeX

I’m not saying this place is closed down but when I came yesterday at around 2pm I saw the thing was still locked up, I mean I just came down there to get a couple of games, so if it is locked up or not can Cex respond to this message so I could see what is happening to the store or if they have new hours of operation thanks !

I finally found a place as slow as the DMV.
I’m quite disappointed. I’ve already sold some items there and the service is still sloooooow. It seems that the staff doesn’t care about costumers, they take all their time. They might need some help, but I think that there’s a staff management issue.
Well for the next time, I should try the one in Mission, it seems that’s way better…

shop here sometimes to get used equipment and stuff its cool

I’ve given this store one star because you have to give the business a star review in order to write a review. If it was possible is select NO stars. If your okay with losing a few hours of your life, enjoy getting ripped off and like dealing wit unprofessional, unskilled lazy employees then this is the place for you!
I’ve never had someone sigh and act annoyed because they had to do their job! It’s almost like their employees are treated like slaves and no one wants to be their helping their customers. It was just awful.
Also their system seems to be out dated and was obviously difficult for the employees to use because a few of the items we wanted to sell they couldn’t find in their data base so they said they would call us in 30 mins to give us a price so we left. Waited around the city. Almost 3 hours had past and still no call back. So we went back to the store and we got offered $ 0.60 cents for a GoPro camera that’s $ 200.00 — it was brand new still in the box! So insulting! So after dealing with all their bs, then waiting around for hours to get a extremely inappropriate offer we felt it was our duty to Unilocal this place so people will stop supporting it. Because that space could be used for another business that is better for the community then that waste of space.

Of course I have been emailing and I’m not receiving any responses. It seems to me you only want to appear as though you resolve these problems in public forums. I am speaking with an attorney because no one will stand up and solve this problem. HORRIBLE BUSINESS ETHICS! To top it all off the 2^nd phone I bought is already not working. I’m going into the store tomorrow. Hopefully something will be done. I want my money back and I want nothing to do with this place ever again or I’ll have to begin a legal case with the company!!!

I was happy to come here to sell my old Iphone 5s from Sprint. Alex who works here was very welcoming and helpful with all my needs. I think he should get a raise. The other staff was attentive as well, and made sure people were being helped. They know the policies, and they all seemed very professional. I’d come back again to sell. 5 stars.

Wow I never heard so many curse words from employees just chatting among themselves and not caring about any level of customer service. The guys here are rude, impatient, condescending and in a pretty bad area to top it off. I recommend going to the CeX in the mission if you need to get used electronics.

Went here to sell an ipad, was quoted a higher price by another employee, then the price was knocked down by the person checking me out. Their service is inconsistent and granted they are in a terrible area, but I am not a crackhead trying to sell a stolen phone and being treated as such is unacceptable. Every employee here that I’ve dealt with is EXTREMELY RUDE and they all seem to get off on having the power to tell people their devices are a «fail».
I’ve sold multiple items to the CEX in the mission, and I was always treated with respect and had great customer service. AVOID THIS CEX AT ALL COSTS IT IS WORTH IT TO TRAVEL A BIT OUT OF THE WAY TO THE CEX IN THE MISSION!!!
RUDE EMPLOYEES AND DISGUSTING CLIENTELE.

These guys rock!!! When I dropped my iPhone 4s in water and had to buy a new phone, these guys were there with great phones for way less than half the price of what Verizon wanted me to spend. Let’s face it, accidents happen and when the wireless co wants $ 600+ for you to purchase a new phone it only makes sense to go to CEX and purchase a used phone for WAY LESS. I totally recommend upgrading here!!! Plus, a great 1-​year-​guarantee on the phone if it’s damaged before you got it. I ended up with an iPhone 5 for $ 300. Thanks guys!!!

Phone they sold me was blatantly mislabeled and incompatible with my carrier (gsm vs. cdma). Took OVER AN HOUR to return the phone. Constantly pressured me to buy something else instead, when they did not even have the model of phone I needed in stock. All while crackheads covered in their own feces hassled me to buy stolen phone chargers.
Not recommended.

This location is ok. It is located in a not so nice area of Market street. This location is very small. I bought a black Mophie iPhone 5 charger case that charges the phone to %100 battery. I bought this case here. I love it. It was better prices than the apple store. This was the best purchase I have ever made at this location.

Everything is good, suggesting some more cleanliness before selling the items…
I bought some items from here I pad and phone just working great without any damage. Warranty service is also nice.

I bought a dysfunctional I-​Pod 30g video from this dreaded establishment. It would freeze up and not work even after resetting and restoring it numerous times.
I came back two weeks later looking to return it, only to be turned down and told they have no record of me purchasing it. They said the serial number on the I-​Pod was apparently «never in their system» and therefore was told to leave the store. I had the receipt, and lost $ 80 worth of my own assets only to be rejected.
Tell me, why would you give these people service when they will turn their back on you because they don’t want to cover their mistake?

I’ve bought an iPad, 2 iPad smart covers and 2 iPad Keyboard Docks here and they’ve all worked great. It would be nice if they cleaned the items before selling them, but I’d rather pay less and deal with a bit of cleaning than paying more for new and dealing with silliness such as blister packaging and stickers that are often an annoying part of buying new.

I walked into this CEX, and this whole store smelled like weed. Than, I’m being «helped» by a very rude green haired girl, who wont even let me inspect the VITA I’m interested in buying. Would it of killed her to just smile, and to have some semblance of common courtesy? I think I made her angry (which is good) because I kept asking her to repeat herself, and I purposely asked her more questions. It’s not my fault they are blasting their music behind the counter. Totally reluctant to answer my questions, and just had this pissed off look on her face.
I ended up returning this VITA to another CEX, because it had three very deep scratches on the screen. The mission st. CEX isn’t that much better either, when I went, a man got into a fight with the CEX employees and it was in regards to their rude behavior. Glad to see I’m not the only one, and not shopping here again.

The folks who helped out here were very nice and honest (and honestly, that surprised me a little… my own little preconception I suppose). Got a used phone for a good deal with nice service. I’d definitely come back…

The staff was really helpful at this store in looking for Mac accessories and answering compatibility, etc. questions. In general I am super appreciative of this chain because it allows me to feed my inner gadget geek without feeling so terrible about the toll on the environment.

Got an HTC phone from the mission CeX last October. The touch screen stopped responding this week, so I took it in to see if they’d honor their one year warranty (or fix the darn thing). They gave me credit for the cost of the phone, minus $ 10 for depreciation. I’d already found a replacement phone and they let me use the credit on a PS3 instead of swapping me for a working HTC. Also, I’m pretty sure that the PS3 now has the same 1 yr warranty.
Also nice staff and not too long of a wait on a hot Sunday afternoon. All around win.