Big O Tires

Very helpful, timely, and efficient. In and out in 20 min!

From reading the mixed reviews here I was slightly afraid to even come here. I had made an appointment already before reading the reviews (foolish of me). Anyways, so all I wanted was a tire rotation and wheel alignment. Once I arrive during my appointment time, they said it would be a 45 minute to 1 hour wait. Luckily, they had a waiting area.
Anyways, long story short, my car was not ready one hour later. More like 1 hour and 15 mins later, and on top of that, the service guy was really pushy on trying to sell me a new car battery that I had no interest in and I had to say NO more than once. I felt mixed feelings about this, but I’ll let you the reader decide…
I didn’t like how they «tested» my car battery, which I had no knowledge nor requested them to do this. And what upset me after getting my car back, I had to look up my car radio code because the battery was disconnected. So I feel mixed because I didn’t want them to do that at all, yet they were pushing me to buy a new battery at the end after doing a battery test without my knowledge, but at the same time, I kinda appreciated the tip, but I’ll take it elsewhere or do the battery change myself for cheaper.
Overall, yeah I’m not coming back here.

I just have to give HUGE ups to the employees at this Big O on Geary.
I have been suffering from the most dreadful vibrations coming through my floor, really keeping me awake, and the lack of sleep was generally making my life miserable.
Upon researching how vibration isolators fundamentally work, and how expensive they are, I took a chance and called these guys to ask about getting some used tires to put under my bed, to absorb the vibrations.
They were so nice when I explained my predicament and gave me ten matching somewhat tread-​less tires, eight upon which my bed is now sitting and the vibrations are gone!
When I say GAVE I mean I paid nothing, not one cent, zip, zero and zed dollars and they put it together for me at 10 minutes before closing time.
Many thanks to these guys for being so generous in a city that usually charges big bucks for everything!

I cannot thank Big O enough; they totally saved me the other day. I was leaving dinner with my family (I have 2 small children and another on the way) and realized that I had a screw in my tire — it was not retaining air at all and I would not have made it home. I called Big O at 6:55pm (5 minutes before they closed) and told them my story and asked for help. The man on the phone, Andrew, offered to stay after hours to wait for me to get my car to them. Allowed me to leave my car over night so they could do the patch job and my car was ready for pick up by 8am the next morning. They were extremely friendly, gracious and helpful. It was a wonderful experience for what could have been a disaster! THANK YOU BIG O (and Andrew!).

Went in for a tire service on holiday season. Greeted by William inside the office. He quickly took down the information of the vehicle, and put the works in order within minutes. Very personable, and courteous. He ordered the mechanic to get the work done so quickly I was in and out of there in less than 30 min. The mechanic was very informative, and professional. He told me that the reason the tires are worn unevenly is because they’re not perfectly allign. He never push me to get the service done right away, but simply an informative suggestion. I’ve been coming to this shop for years now, and never once disappointed. These guys get the job done fast, right, and never hustle me to get products or services I don’t need.

DO NOT TAKE YOUR CAR HERE, GO ELSEWHERE!
I bought a set of 4 tires here about a year ago. I got a flat tire and brought it in to get it repaired. They said my tires were beyond repair and I would have to buy another set. My neighbor is a Mechanic and said my tires were fine and fixed it up quickly for me. (He works at Automotive Technicians on 256 Turk Street. Go there instead!)
I am not an car savvy person and would have been ripped off for another pair of tires i didn’t need. These people take advantage of those who don’t know any better. AVOID!

Had a great experience here, no complaints. I got a new tire after my other had been slashed. They were one of the only shops open on a Sunday. The staff were extremely knowledgeable, I got fast service on a Sunday and the prices were reasonable.

DONT TAKE YOUR CAR HERE
Extremely unprofessional. I needed a rim and a new tire. Use my car for work, so each day I’m out $$.
Typical mechanic run around with their manager MOE. the part will be in Monday, no call Monday so I call them: «it will be in Tuesday guaranteed». Had to call again, not in Tuesday. Had to finagle to get the 80 alignment on the house due to the poor service. Wednesday arrives and my wheel and rim are finally in! I had to call of course to find out.
Upon arrival, there was another gentleman there who said they cannot comp the alignment. Needless to say, I knew that this was going to happen. Scummy mechanic place of course. So I have to explain that MOE promised this yesterday. He exclaimed: «I don’t have control over the mail.» During this whole fiasco they just wanted to give me my money back and get me out of their hair.
Here’s a thought, Don’t tell your customers and promise something you cannot deliver especially when you guarantee something.
There are a ton of tire shops who will give you good service. Take your hard earned money elsewhere.

I came in with what I thought was a lost cause. My tire had blown, right in the middle of a delivery shift. I thought I was very much screwed. I got to Big O 45 min before close. The customer service rep who helped me was very sympathetic. Got me registered, went very quickly through the process of getting a work order completed.
Half and hour later, my car was ready to roll again. Yeah, it cost me some, but I wouldn’t have been able to finish work at all without the help of Big O. I didn’t even have to buy 2 tires like all the other tire shops I had gone to previously had done. One tire, 30 minutes, back on the road. They didn’t even try to upsell me an alignment or any of that jazz.
Best tire shop experience that I have had ever.

Will Pak. Store Manager Very angry Man says to me «you don’t matter as a customer, you need to get out of here if you don’t like the price too bad. .
Sadly I have been shopping for many years
. I must’ve caught them on a bad day poor attitude only thinking about profits and not any level of customer service .
The tech (Adam) that worked on my car went above and beyond his work to inform me about my vehicle and options I should look. Sadly after the fight with the two unprofessional counter guys broke out I could not tip the tech for his great service. Both MO and Will where, violent & hostile, Mo said «I was a Marine for 15 year I will kill you «
Will intentionally through my sunglasses out into the street, Customers watched as a huge fight ensued very very bad, After I left to get my car. Will the Manager walks around the back of the store, comes up to me and says to me «I don’t back down from no one ! I will kick your ass right now ! Pathetic,
no one should ever be treated like this

Don’t trust this business!
I took my car there for an oil change and check up. I gave them 2 brand new Goodyear windshield wiper blades to replace my two old ones. They gave back the two empty boxes, so I assumed they replaced the wiper blades. About a month later when I used the windshield wipers, I saw the rubber was disconnected from the blade. Upon further investigation, I saw it was a used, worn Firestone blade, and the other blade on the other side, was another make, worn and cracked. Neither of the two blades were the two new ones I gave them for replacement.
They also told me I needed about $ 895.00 worth of repair on my car. I took it to another mechanic and he did the work for $ 420.00.
I do NOT TRUST Big O Tires on Geary Blvd. and will never go back!!!

All the other reviews about them being thieves/​liars/​crooks ARE TRUE!
The employee I spoke to on the phone said I could use the Unilocal deal (pay $ 50 and receive $ 100 worth of services) to get my wheels realigned so I took my car over there. When I got there, a different employee (pretty sure his name was Moe) tried to scam me by saying the deal was only valid on services and that wheel realignment wasn’t a service, it was only labor. He told me the Unilocal deal wasn’t valid for labor. Such BS!!! I said «I’m pretty sure tire SERVICE is a car service and it counts.» I had to politely argue with him by telling him that I already bought the deal and bring up my phone conversation and tell him who I spoke to on the phone. What a crook! I think he was trying to take advantage of me for being a woman, but too bad for him I did my research. Moe Schmoe.
Meanwhile, I gave another guy my car key (no electronic beeper, key only) and he came back asking if I had another because mine wasn’t working… seriously? I just drove over here with that key. Don’t you work on cars? Can you not unlock doors manually? Pretty sad. I should have left then but like I said, I had already purchased the Unilocal deal.
The only reason I give them 2 stars is because once I left the car there it got done pretty quickly. But I definitely will not be returning and would not advise people to come here if you’re looking for honest work. GO ELSEWHERE

I got two new tires for my car here yesterday and it was an extremely frustrating experience. I believe as a woman they tried to take advantage of me. Will was the guy working that I had a difficult time with. I had walked in there a week prior asking about deals for my two tires and they had quoted me the deals that would work but when I got there they said those don’t apply.
They took two and a half hours to put two tires on my car, after being quoted a little over an hour. They wanted to put the new ones on the rear which doesn’t make sense for a front wheel drive car — I believe because they just wanted me to come back to have to get them rotated again. They said «are you sure?» YES, I am sure. Please do not treat me like I know nothing about cars. First time I believe they discriminated against me because I’m a woman.
They called about an hour an a half in after dropping off my car to say that I need new breaks and struts. They said without new struts that my tires would wear down quicker. That isn’t true and I researched mechanics to confirm. I told them no thank you and they were disappointed they couldn’t get more money out of me. They even tried lowering the price. For struts and installation they were quoting me $ 400!!!
At the end of this experience they ran my credit card and had to ask if they took off one of the discounts. They «forgot» and had to credit me.
Don’t go here, they are a bunch of gender discriminating jerks, namely Will.

This place embodies the stereotype that auto-​mechanics are the modern day crooks and robbers. Let me tell you about my experience.
Upon arrival, «Jonathan» told me that my tire would be $ 0 to repair. I signed the paper, and they told me to come back in 2 hours. An hour later I called them for a quick inquiry about break pads, and while on the phone they mentioned I actually have to pay for a new tire now. Let me reiterate that I had to call them an hour later to find this news. #baitandswitch. I wish they would have done a visual inspection of the car before quoting $ 0. Otherwise I wouldn’t have gone there in the first place. Their prices are outrageous.
To top it off, I received AWFUL, HORRENDOUS, customer service.
DO NOT COME HERE. I repeat, DO. NOT. COME. HERE.
here are some links to nearby tire shops:

Do yourself a favor and spend 1 more minute searching for an alternate tire shop.
They are liars, and thieves.
Don’t come here.

These guys were quick on the phone, they gave me an estimate and told me come right in (without an appointment). I pulled up and someone helped me out right away.
I had a blown tire and a bent rim. I was afraid I had to get a new rim, but the guy said he can bend it back at no extra charge (phew…). I only meant to get two tires, but he gave me a good deal on all 4 tires + alignment, so I went with it. My car was done promptly in an hour.
I was so satisfied with the service that I asked for a quote on my other car. I think I’ll be bringing my cars here from now. Keep up the good job guys!

Liars and bait & switch artists.
Had a nail in my tire on the way to work, stopped there. They said they could have new tires ordered by tomorrow morning. Fought with them over the manual saying 2 tires (instead of 4) was ok, finally agreed to 2. Mid-​afternoon, they call and say if I want tires by tomorrow morning I’d have to get the more expensive ones. Fine. I needed the car tomorrow morning.
The next day I show up, and they say the tires won’t be there until noon. If I had known that, I’d have gone somewhere else. But because going elsewhere now would eat up another day, I was stuck with them.
They lied to me, held my car hostage, and got away with charging me exorbitant rates, because they knew they could.

STAY AWAY! Worst service in San Francisco ever!
I ordered a set of 4 Sumitomo’s by phone and went to this shop the next day to have them installed on my car. The price was alright, you can also get good discounts by redeeming Unilocal coupons, but the staff here is another story. The guy who attended me was acting like a freaking jerk, only when I started to get mad is when he started to treat me with respect.
When ordering the tires by phone I was told that the alignment was included during the installation of the tires, once in the shop: «alignment is another hundred dollars» but checking the alignment itself was free.
Looking at my bill with all the added numbers, I decided to just take tires and have them installed somewhere else, because of this they refused to give me any kind of warranty for my new tires.
What you have read on all these reviews is true… They will try to scam you. It’s your money… you can do a lot more with $ 100 saved on your pocket. Keep shopping around and stay away from this place!

Worst service ever. I made an appointment for 8am for new shocks and struts and I was told it’d be ready by 1:30, 2pm the latest. I arrive at 1pm to find that my car is still waiting for an alignment, I was told 30mins. Okay, no problem I can wait 30mins.
One hour later my car is still just sitting around meanwhile other cars are getting alignments. I’m told there’s a backup, but never mind the fact that my car has been here since 8am. I was the first car in the shop in the morning, apparently they have a 6 hour backup. Then the guy comes out and asks me if I even want the alignment. I proceeded to explain to him that my shocks and struts were just replaced and that I don’t do things half-​assed so yes, I want the alignment checked and done.
Oh and the toilet wasn’t flushing on the day I was there and there was urine and feces marinating in the bathroom for who knows how long.
This is really disappointing because I’ve had really positive experiences at other Big O locations but this one is the absolute pits. Car arrived at 8am, finally drove off at 3:15pm.

From 5 stars to 2?
Yes.
My wife brought her car here because she found a nail or bolt in the tire. Big O usually will patch it. In this case our tire guru explained that they legally could not and that the tires would have to be replaced. Oh really???
We took the car back to the Audi dealership for a yearly servicing. Their finding that the tires were like new with 80% of tread wear left. They took out the stud which hand not affected the tire.
I can forgive and overlook a lot of things in a company but lying to a customer so you can sell than something they do not need is UNFORGIVABLE!!!