Best Buy

I am really sad. More then a year, I was giving the chance to Best Buy managers to fix what they did. And today after 3 hours transfered … I talked with one of the person who present BestBuy (Adam) in the corporate.
I spent 6 – 8 times I forgot in the store and on the phone. Today I was on the phone around 3 hours.
I wanted to buy speaker for my TV last year. Seller told me that they have promotion. When I buy any item we can get around %10 gift card etc. Suddenly we interested with TV and he told us if we buy TV we can get almost free speaker. And I trust them I bought. Then my nightmare started.
I and my husband asked 2 – 3 times, is it just for Best Buy credit card or all. He told me «No if you want to pay 6 months interest free, it is with Best Buy but if you pay one times, you can get %10 gift card for any credit card.
Then we bought and we checked all info in the system are correct then left.
I went 4 – 5 times to store, they always told me «I need to wait, it takes time or my info they made a mistake, they need to fix»
After no result in the store I started to call to CORPORATE… they did the same «info is wrong or somebody will call me back…
No body never call me or email to me. And today finally I got a little upset and I started to call and trying to solve the problems.
Then I learned after all talking managers in the store and corporate, I can’t do anything. I should have bought with BEST BUY CREDIT CARD…
And Adam told me that «He will talk with store manager and let me know.» Ofcourse he called me back and he told me «store manager after a year, he doesnt want me to take it back and give my credit, it was even store credit…
I have been following a year, because what they said I TRUST and WAIT so why they blame me and they are accusing me…
I have been waiting for to get my gift card a year. I followed up every month. And they are blaming m… IT IS NOT FAIR, IT IS NOT FAIR BECAUSE I TRUST THE COMPANY
Now I am not even asking for the gift card. I even didnt use the TV. It is still in the plastic bag. I don’t want any their item. I want my money back and return TV and I want to some body in the company responsible to call me or email me to fix that.
I can’t keep the item, they sold me everything is not true. It doest meet my expectations which you sold me …
Today two managers who are (Rafael and Brandan) are in the store, they told me «fix with corporate «And Corporate supervisor who is Adam told me manager doesnt want. Please somebody has to help me … That is not right …
Please I am looking forward any responds…

I have had many positive experiences at best buy with knowledgeable staff.
But, I recently bought a Sony Bluetooth speaker which was defective and started make scratchy rattle noises within days of purchase. It was within the 15 day return period but when I brought it in they would not take it back. They told me it wasn’t in perfect condition so they couldn’t take it — despite the fact that they sold it to me defective! I was shocked at how horrible their customer service was and that they immediately blamed me, the customer, for their mistake.
Hate to say it, but my advice: take advantage of the excellent representatives in the store, then buy from Amazon.

Everyone in this store is smart, friendly and helpful! Waaayyy better than the Best Buy in Milpitas! Thumbs way up~

Picked up an online order, waited 2days for the stock ready. The location is not the central of the city, but not very far from SOMA area. The service were great!

The manager George was great. He really listened to my issue and helped me solve my problem. So sorry it took me so long to post this review…

Choose to delete my last review to update this. Tonight I needed a simple USB connector… So why did I leave 40 bucks poorer carrying two pieces of nonsense I don’t need with a promise from the earnest young lady that it was exactly what I needed?
Nevermind the bullocks, the prison-​guard crew at the door are ridiculous how many men are there, to greet/​appraise you? 4, 5? Tons! Too many for such a vacant, tired place.
More men at the door than clerks on the floor that place is the 7^th circle of Hades took me 20 minutes and 3 employees to louse things up and of course the cord doesn’t fit my printer even though I told her the brand! Hate to go out of my way to step through that prison yard, er, doorway, to my money back! I’ve given you too many chances over many years to louse things up!
Yes Best Buy I am 100% done with you gave you one last chance on the way to FoodCo for mangos and cucumbers don’t laugh, when I got home I bought 3 of what I need, on Amazon, for 11 bucks with free two day shipping!

I want to express my great appreciation for the ‘above and beyond’ EXCELLENT assistance provided me on June 11, 2016 by a salesman by the name of Long.
I had several perplexing issues with my cell phone each of which issue Long resolved quickly and effectively in a very professional yet friendly manner.
My appreciation for Best Buy was renewed.
Many thanks, Long. Good luck to you.
Sincerely, JD

When I was younger, this store was a nerds Disney Land.
The Good Guys just closed its doors, then Circuit City followed, Comp USA joined them, so that left us with Best Buy.
I used to go into this store just for fun and always found something cool to come out with. But now, YIKES! what happened?
This store is messy, unorganized, its staff is brain dead, and its stocked with random electronic items that obviously are unwanted by its customers. And to top it all off, the stores prices are not competitive.
I went into a Best Buy the other day, it felt depressing. I came in wanting to buy something to cheer my nerdy side of me up, I came out with nothing and wondering what happened? How did it all go so wrong?

Gather around because it’s story time!
My camera lens broke and I was flustered because it was a birthday present so I wasn’t sure if I had warranty on it or anything. After trying to get in contact with useless Sony, calling repair shops and what not… it dawned on me, maybe, just maybe, my boyfriend bought warranty. I asked him and he wasn’t sure, he said, «I think? I don’t have the receipt though». That alone to me meant yes. I couldn’t believe it, he actually wasn’t cheap and bought the extra warranty. Assuming he bought it at our local Best Buy, I called and was assisted by the one of a kind Goyette (spelling).
I hate calling people in general just as much as they hate helping me on the phone. She couldn’t locate his information on one device and instead of quickly ending it there, she told me to hang on so she could try another device, and voila! What I appreciate was she listened to me when I rambled without attitude. She was helpful and told me that my camera was actually purchased at another location, but still instructed me on what to do, told me my options in a respectful way. That to me means a lot in customer service. She went out of her way to help someone who hadn’t had a clue on what to do. Thank you, Goyette. Demand a raise from your boss, demand your manager buy you lunch, go ask for a paid day off cause you deserve it!
THANK YOU!

I am sooo tech challenged so I was very nervous when I had to purchase an Apple laptop for my daughter. A nice young man named Eddy helped out this helpless olé lady. He was SO patient with all my questions. He guided me through the array of products and gadgets so I could pick the one that best fit for my kid
I highly recommend him if you want someone patient and helpful
Thank you Eddy

I don’t know why this store has such low rating, every time i come here i have a very good experience. I recently bought a 65″ Samsung TV at this store. The sales acossiate could not be more helpful. He was very friendly and informative, told me all about the model i was considering, i asked him to compare it to other TV’s which he did with a lot of good useful information and put me at ease with my choice.
He even looked up on line if this TV was sold at lower price anywhere so Best Buy could match it, but Best Buy had the best price.
I had purchased other items here before and always had had very helpful sales associates. I also returned things here and as long as its under two weeks and, for some items, unopened box, returns are accepted without any problems.

I paid for and scheduled delivery on a microwave and stove a few weeks ago. Since then, I’ve spoken with no less than 10 people who either work for Pacific Sales, their Customer Care, the Delivery person, the Scheduling dept, Pacific West Customer Service, their Scheduling dept and the technician who actually showed up onsite. After a full day of waiting, numerous calls and emails, I have a microwave installed. The stove didn’t make it because there was confusion over separating of the order. They didn’t arrive before the loading dock closed and wasn’t able to provide a certificate of insurance or signed delivery form… so I need to schedule this again.
In summary, I highly caution against purchasing any kitchen and home items from Best Buy. They sales people are friendly but they don’t seem to be privy to the plethora of people involved in the delivery process. No one was aware of the entire purchase and I wasted hours calling different people. The worse experience was definitely from Pacific West. Everyone from that company (the three people) that I dealt with were extremely rude and simply told me to cancel my order or take it up with Best Buy.
Just save yourself the headache and go elsewhere for home and kitchen purchase.

I had a wonderful experience at this Best Buy in the Magnolia department. I was helped by a gentleman named Scott Bogues. He was so kind to take the quality time to give my fiancé and I the ultimate audio entertainment experience, which led me to purchasing my first home entertainment system. He was honest, sincere and never did I feel pressured or rushed to make a purchase. I ended up getting a Marantz 6010 amp, Bowers & Wilkins CM8 tower speakers, and a 60″ Samsung SUHD 4K tv with all the required cables. Scott had even stayed passed his working hours to make sure I was satisfied with my setup. I just want to say thank you Scott for all your help, and I that if anyone ever needs help picking out their home entertainment system, look for Scott, he’s knows his stuff!
Cheers!
–Marcus K

Went there to buy a Kindle. There were no Kindles on the shelf, but someone mentioned they had them in the back. I asked three different employees about the Kindle, they all asked me to wait. I waited 20 minutes then walked out of the store… there were a bunch of employees crowded around a laptop watching YouTube videos near the exit.
I ordered it off Amazon and got it at 10am the next day.

This place seriously gets zero stars if there was the option for it. Did a pre order pickup for 3 Star Wars: The Force Awakens steel book exclusive and went to customer pick up to get it. They were for pre-​sale for 29.99 before the release date. Came across a very rude customer service employee, Asian male that first had trouble looking up my order, learn to read numbers and letters, when he could have just easily looked up my last name, which I suggested.
Then as I was walking out the door with my 3 steel books that I paid for, the wannabe cop security guard stopped me and said to me «you can only purchase 1 steel book» and I replied I already purchased these, pre-​order, you can buy more than 1. Then she started to give me a mean look since it seems I made her look pretty stupid with my response and just glared at her as I walked out. I’ll be contacting corporate and mentioning this below than mediocre experience I received here today.

…since their 2015 black friday sale thru today, 2−24−16, i’ve suddenly become a best buy intense shopper… i’ve only had employees who have stuck with me until i leave the store… i’ve only had employees that weren’t wishing i’d stop asking so many questions… i’ve only had knowledgeable people… rewards for shopping are good… prices are good… everybody has had a sense of humor when incited… i appreciated the rebate for recycling, too…
…a fifth star coming after corporate decides to upgrade the in-​store computer system… was told today the system is huge but they’re running 900 devices in the store plus customer use, just overloads /​slows the system… while i appreciated the explanation (actually found it refreshing) it keeps the best buy experience from being 100%…also, it keeps employees from serving customers faster…

I came into the store looking for a replacement for my 10 year old washer machine that just broke down. Not having bought any washer In the last 10 years, I admit that I am not familiar with some features offered by the washers being sold today. When I asked an associate name Tyler about the water levels settings on a Whrilpool washer and subsequently question his answer, he was so ticked off that he said:“So you are the expert uh? Why don’t you tell me how it works?!” Come on dude, I came in to look for a washer, not for a fight!
Apparently, This Bestbuy store received an overall 2 star for some reasons, the franchise needs to do better in training their employees on how to treat their customers!

Customer Servises has no respect to their customers :(
Tried to return a NEW item I purchased a month+ ago, which doesn’t work.
Instead refund me my money back to my Best Buy credit card– they give me a store credit I don’t need. Return policy? 15 days? A month? Who cares!
Now I have a stupid card with deposit instead.
Have no desire to shop there.
Also the lady manager at Customer Service with a sour face no one wants to see. Critical days?

I never complain any store accept here I went there to exchange my phone and in the policy I can return in 14 day if I don’t like it and I just feel I don’t like that why I go change but their employee have attitude if I can put zero star I will do it

In my pre-​Amazon teen years that giant yellow tag like a beacon of technology and coolness, but holy smokes things have changed.
The store has this dystopian sci-​fi thing going about it — tragically vacant, shelves tussled and strangely maintained. When the item I came to buy was out of stock but listed in stock on their website, the staff member just shrugged and said «I dunno, they were all probably stolen.
Oh well, I went and got a burrito instead.
Tips:
— Take a deep breath
— Abandon all hope, ye who enter here
— They price match

This Christmas, I had bought my mother a Kate Spade iPad mini cover. However, my father bought my mother the latest iPad mini 4 which has different dimensions than the previous models. And so I went to Nordstrom and returned the item. And made my way to BestBuy. There I went to the sections where they had tablets and found only a few kate spade covers. I asked for help in those areas and found no hope. Both guys I asked had told me everything they had in kate spade was on the floor and I felt like I would have to resort to ordering online. I then found «Kamal». He helped me search in the apple section and then in a section where the Kate Spade Section was. I was so relieved being that I search the Colma and Geary Locations and couldn’t find the Kate Spade iPad cover for the iPad mini 4.
I hope «Kamal» can get a raise in his pay because he saved the day and was more about going out of his way to help me find the Kate Spade Section to pick up my moms iPad mini 4 cover. Thank you again for going the distance more than your peers. If your standard of customer service was at Kamal’s level then there would be no complaints. Thanks again. Also he is the only reason why I’m giving this rating a ⁵⁄₅.

We bought a TV last week for full price. When they delivered it, the box was clearly opened and the delivery guys did not even bother to set it up for us to make sure the TV was ok.
I called the store and spoke the manager Raphael. I informed him they delivered an opened box TV and I’ll be happy to send him pictures to prove it. He claimed the warehouse never sent opened box items and was not at all interested in seeing the pictures as proof.
He then casually took my phone and said he would look into the matter and get back to me. I did not hear back from him after a few days, then when I called the store back they always told me he was with a customer. They took my call back number, yet he never calls back.
I feel this company is somehow scamming customer to charge us full price for the TV, and yet delivered an opened box item. I checked their site and they indeed advertised an opened box item online for $ 526.99 while they charged us full price of $ 589.99
I am very disappointed with this company that they so blatantly scamming people in such manner. I now have to work with my credit card company to resolve this issue.
I will never buy anything from this store again. I noticed another customer who posted another negative experience with the same manage Raphael at this very location.
I would warm anyone potential customers who plan to buy any electronic items from this locaiion, let alone having to deal with Raphael.
Too bad Unilocal does not allow people to give negative rating — I certainly would give them a NEGATIVE one.

They have some really good electronics and accessories. I use to buy a lot of good stuff there such as, a radio alarm clock w/​CD player, a cable cord, plug adapter, and a journel. The last time I was there was back in 2013. I wanted to return my DVD/​Blu-​ray movies. So I went walking to Best Buy and I walked to the register at the return section but they wouldn’t give me my refund of $ 40 worth of only 2 movies that I could of bought elsewhere for less. So I ended up walking around the store and found the perfect section where I can leave my movies because I didn’t want them anymore after I found out my computer doesn’t have blu-​ray. It only has a DVD/​music player. After I put the movies back, I left the store and made a vow to never return here again.

went in for a Samsung phone issue and was helped by a young gentleman named
Arshak who helped me… to get my phone back up and running.
very Knowledgeable!

Ordered a TV online for my office and had it delivered. However, we did not open the box for a week because we did not have anyone to mount the TV.
A week later we opened the box to find the TV was damaged during delivery with a clear hole in the side of the box, and the TV completely cracked inside.
Took it into the store to return it and was refused an exchange by Raphael the manager who completely ignored me after he told me he would only give me a discount on a new TV. He had absolutely no empathy that this item was damaged during delivery but was more focused on the fact that we did not open the TV for a week. I told him over and over that we were waiting for the mount to be delivered and to have someone to install it, however he kept telling me he would be happy to sell me a new TV.
Why on earth would I purchase a TV from a company that cannot accept their own mistakes and understand that items are damaged during delivery. This was extremely poor customer service, and left me completely baffled that Best Buy is happy to take my money but is not willing to take the hit to their store to provide good customer service.
I ended up calling 888-​BESTBUY, and they apologized on behalf of the Harrison Street store and are shipping me a TV.
I will not return to the Best Buy on Harrison Street, and will look to process my electronic sales elsewhere.

Best Buy is where I buy most of my electronics. They have a price match guarantee so if you see an item from another store for cheaper, look it up on your smart phone and show the sales person and they will match the price.
I most always purchase Best Buys extended warranty when I buy electronics there. It’s a sure shot that electronics will always break and Best Buy stands behind their extended warranty. I have purchased a camera, smart TV, and speaker system from Best Buy along with their extended warranty and one by one they all took a dump near the end of their warranty period and Best Buy gave me a new replacement for all the items. If the item can be repaired they send it out, but its usually more cost effective to just give you a replacement or a gift card the same value of what you paid for the item when it was new. That’s pretty good for a broken used item that has depreciated in value. I don’t promise you that everyone out there will have the same experience with there broken electronics but I have had nothing but good experiences with them. The missing 5^th star? I bought my last laptop online directly from H.P. because Best Buy didn’t have the one that I wanted. I will say that the Best Buy sales person that I spoke with did a pretty good job of giving me information about computers in general and helped me to make an intelligent decision outside of Best Buy.
The employees range from not knowing too much to being very informed on the products. When asking a sales person about an item and they don’t know, they have usually been able to direct me to a person who was very knowledgeable about what I was looking for.

Just bought a printer from here and the manager is horrible. Really rude. Their prices are jacked up here. They claim to be «on sale» in store yet it’s way cheaper online. You can use price match guarantee, but when the manager comes he becomes rude and says stuff like, its sold out online. Total BS, cause you can order online in your car then pick up in the same store 1 hr later. Even cashiers are grumpy. Hate this store

I get it. You get paid jackshit to do a shit job but going to return an item here is like walking into a cemetery and expecting someone to talk to you. You think I’m gonna just give up and keep the broken piece of shit I paid for? Also, a two week refund window for electronics is bullshit. Never walking into this piece of shit again.

The location is near my house, I am addicted to electronics, so I do shop fairly often, I like the store because there’s plenty of parking, that’s a premium in San Francisco. I gave it four stars because sometimes it’s difficult to get A sales associate although I’ve always gotten one, and their advice has been good. The return policy is easy, and it’s well-​stocked.

Really Best Buy website has only Norton 360 2013??? I need 2015 smh
Any other ways I can get it so sad lol

I bought a chromebook here and the screen broke. BB said there was no point repairing it because «it wouldn’t be cost effective. It’ll cost between $ 200 and $ 300. Your best bet is to buy a new one [from us].» The guy at customer service repeated the cost of repair a few times just in case wasn’t listening.
I took the whole thing to Rich at Greymatter who fixed it for $ 65. Bb customer service completely misled me and steered me to buy a replacement at their store. Either
1. he didn’t know what he was talking about
2. it does cost $ 200-​$ 300 to get it fixed at bb
3. he exaggerated to encourage me to buy a replacement at bb
neither shows bb in a favorable light. I’m not shopping there again.

07/​02/​2015: Order Bosch Dishwasher (SPV5ES53UC) and paid for in whole
Dishwasher due to be delivered ⁸⁄₂₆
08/​25/​2015: (nine minutes before closing) Call from Best Buy (Tatiana) with some jibberish message about restock reselect.
08/​26/​2015: After two phone calls with Not Best Can’t Buy, they insist that the model is discontinued, even though you can still pay for it and purchase it online from them, and other retailers, and Bosch.
Ughghg…no, i don’t have to buy anything from this store in the future.

NEVER EVER, EVER BUY A CAMERA HERE!!! Awful customer service! We bought an $ 1800 camera before going on holiday and discovered it had issues. All of the photos have black spots over them. We took it back and they refuse to accept a return and say it needs to be sent to Sony or their Geek Squad (4 to 6 weeks turnaround)
We were unsure about the camera in the beginning and brought it back to the shop but the sales rep persuaded us to keep it, unpack it, and try it out properly. We mentioned we were going on holiday for 10 days and he said it was not a problem if we came back in as soon as we came back. We came in as soon as possible after arriving.
It might be convenient to buy items in Best Buy but use Amazon or somewhere with better customer service and a better return policy if there are issues with the electronics!
They are very friendly on the sales floor but are useless and unwilling to help on customer service!

Incompetent.
We ordered a $ 1200 dishwasher from Best Buy on July 2^nd. After waiting almost two months for the item to be shipped, we received a phone message the day before it was scheduled to be delivered. The message said it needed it be resubmitted?. Two phone calls later to and from BB (who at first could not figure out what happened) I was told the item, a Bosch Dishwasher, was discontinued. Visit to Bosch website shows this item is still offered. (
) Another dealer in SF we spoke to said it’s in stock they can get it for us in a week.
Best Buy held onto my $ 1200 for nearly two months for NOTHING. Hope you enjoyed holding my money. That’s the last of it you will see!

Had a difficult time with an associate when I wanted to get something from the mobile section. There was only ONE associate working and I was surprised there wasn’t more than one because usually they have a full staff. The associate obviously didn’t have our full attention because she needed to check on the other customers. I was completely frustrated but appreciated her effort.
I only went to this Best Buy because it was around the area. I could confidently say that I wouldn’t come back here again.
Also… There’s an off-​duty police officer patrolling this Best Buy with uniform and equipment. So he’s on on-​duty off-​duty police officer? What an oxymoron.

Everyone was helpful here. Plus, the associates were everywhere.
But the best thing about this Best Buy location is they COMPLETELY overhauled their photography department.
Best Buy is now serving the advanced and professional communities. Whomever is responsible for deciding which lenses to stock is pretty spot on in terms of knowing which lenses are popular for each respective brand. But the $ 4k-​$ 6k lenses seem like wasted space. Their nice to drool over but very unlikely to move. I’d rather see a bigger selection of more attainable glass. The lens selection mostly consists of Nikon, Sony, and Canon. I included photos.
There is definitely room for improvement. I’d start with offering higher end, more discreet camera bags from brands like Think Tank, Domke, and Ona. Their current selection is fairly limited and consist mostly of similar LowrPro bags. These bags scream «expensive camera gear inside!»
I’d also revise and expand the tripod selection. Get rid of the Sunpak choices. Their taking up a lot of the shelf space. Stock more Manfrotto and Gitzo. You can still offer affordable options from respected brands like those two.
Photography is growing and it’s great that Best Buy is acknowledging that. They even had a Sony rep on site.
I’d love to go to Best Buy for all my photography needs. But it has a ways to go. I applaud the new direction this store is taking overall. It’s keeping up with trends and doing a better job of ensuring test models on the floor aren’t broken.
By the way, some of the lenses offered there included a $ 50 Best Buy gift card. Lenses as cheap as $ 250 — included!

Got the product I came here for and the staff was helpful on providing the information and where to go to get the goods!
Timely wait in line!
Cheers!