BBB Housecleaning

Great prices, reliable service. English-​speaking cleaners, easy to communicate with. Family business that has been around for 10+ years. Leaves the house looking tidy and smelling clean. I like that they have an office which you can call/​email with and that they are flexible on scheduling if need be.

Wow — where do I start? I was recommended to them by a friend who used has apparently for years, and gave them a call when my housekeeper of eight years moved away.
We made an appt for an estimate, and Benny no-​showed. I figured, these things happen to all of us, and gave them another chance, and he came and gave an estimate. They came for one cleaning, which was good but not great. For the second appt, I arranged to stay home to make sure they had the keys and all instructions correct, and they completely no showed. When I called to inquire where they were and if they were coming, Cynthia (the adult daughter, I believe, of Benny and Maria) blamed on the fact that they forgot to write it down even though she remembered scheduling it. Oh, and ps. Despite the fact I had sat home for the day to wait for them so I could give my keys, they would make no attempt to show up that day. SHE ADMITTED THEY NO SHOWED ON ME and clearly did not find it to be a big deal and didn’t want to do anything to make it up.
I have never been met with such apathy or lack of personal pride in work. STAY FAR AWAY unless you want to deal with incompetent, unreliable, and genuinely unprofessional people.

Why is it so hard to find good (and affordable) housecleaners in this town? I’ve lowered my standards, increased my budget, I tip on top of the service price, and always clean before the cleaner comes. What more do they want from me? I thought things were going fine with BBB, they cleaned a handful of times on a fairly regular basis, and now they won’t call me back. ARGH!

I have been using BBB Cleaning for over 3 years and I am happy with their work and professionalism. Yes, sometimes I have to remind the cleaning lady to do certain things, but overall everything I ask for gets done. They are also very flexible if I need to reschedule and trustworthy.
I have checked prices around and they are also cheaper than other cleaning services.

I just had my second cleaning by BBB Cleaning. Both times they did an outstanding job. There prices are very reasonable, the employees are great, and I’m so pleased with how my apartment looks. A friend recommended BBB Cleaning and said she’s happily used them for years. Great recommendation!

I have used BBB for approximately three years. Initially, I was really happy with the service, but over the course of the years, they have significantly decreased in their quality. I spoke with both Cynthia and Manny about my concerns (floors not cleaned that I specifically asked to be cleaned, things not being put away in the correct places, items being piled rather than put in their proper places, etc.) but the service did not really change unless I stayed home and looked over the shoulder of the cleaners. Despite this, I trusted them and didn’t want to go through the trouble of finding another cleaner.
Today was the last straw. .. I got home from being out of town and my garbage disposal wasn’t working (it was before leaving and the only people at my house in the meantime was BBB). I finally discovered a piece of metal (a piece of my scrubbing brush) jammed beneath one of the blades. This is not the first time I’ve found a piece of metal, glass marble, or other item in the disposal. I finally was able to get it out, but now the whole disposal unit is not working.
I called to cancel my services and there was no apology for the issues I’ve had with BBB. It’s a disappointing end of services with this company that I gave multiple opportunities to work. The staff and the owners need to improve their customer service.