Bay Floor Crafters

Fantastic. The floors look like new. Fast and efficient. A good price. I’m very happy.

They’ve done it again –this time our 2^nd and 3^rd floor. They got that magic touch, I’m serious!
They totally turned our nasty «cat-​and-​toddler-​vomit-​stained» carpet into a million dollar looking home.
PROS:
— Detail oriented
— Top notch professionals
— Very polite!
— Fast and efficient
CONS:
— [I can’t think of any cons!]
I wish we had more carpet to remove at our house, just so I can see the vast difference between yucky carpet and luxurious wooden floor, again. :)

Bay Floor Crafters owned by Nam Nguyen is tops for floor repairs and refinishing. They deserve more than Five Stars. I had to wait 4months for them to come and boy was it worth the wait. I am a vergo and very fussy about my home, and they did a fantastic job on my kitchen floor. It looks brand new. I also had a few spots in the hall and bedroom that needed a little touch up and Nam included that in my my bill at no charge. His crew is great, friendly, nice professional workers and all I can say is I wish I had more floor for them to do. The service from start to finish is the Best!

I realize that all I’m doing is adding to Nam’s 5-​star reviews but here goes. Nam does book a few months out so please keep this in mind. We were improving part of our home and really had no deadline, so it was fine on our case. He installed Plyboo unfinished strand bamboo flooring for us and site finished it in the kitchen/​great room of our home. He knew the material and how to work with it. He is a complete professional — on time, meticulous, smart, hardworking, in budget, courteous. His staff is polite and capable. They were all respectful of our home. My husband primarily worked with Nam on the technical aspects and he was very easy to work with including taking care of things that came up during the job as they always do. It was a real pleasure working with him, and I would not hesitate to do so in the future.

These guys were awesome! The only contractors who did their own trouble shooting, no budget issues, topnotch job!

TRUST ME. IT IS WORTH THE WAIT. I went on the waiting list in hopes that an earlier appointment would opened up and it did. You will enjoy this team of guys. They arrived early and got right to work. I interviewed 4 other floor repair & refinish companies and the references did not come close.
Nam is a bright and engaged owner. He learned from his father and has had his own business for about 8 years. He looks younger that he is. Nam is very self disciplined in his manner and work style.
I say wait until he can schedule you. He will NOT take on more work than he can do well. I respect him for that. See attached photos.

Their work is outstanding; they matched all sorts of differences in our floors seamlessly! Also a great pleasure to work with!

Nam and his team are awesome! Hands down! For the past few years, my family and I had to live with our god-​awful pink carpet. Carpet + kids = spilled juice, sticky play dough and vomit stains. BLEH! After constant shampooing and stains reappearing, I knew it was time for the «pink monster» to go. Leave. Adiós! I came across Bay Floor Crafters on Unilocal and noticed right away that every single one of their reviews were 5-​star rated. I was impressed with everyone’s comments and couldn’t agree more. Nam is an extremely professional guy who has extensive knowledge on hardwood. For a young guy, I was impressed on how much he knew and immediately hired him for the job. They re-​did our living room, dining room, stairs and upstairs hallway — all in 4 days! Nam also gave us a great deal on baseboards which was awesome! After our floors were completed, Nam had my husband and I do a final walk-​through and we were thoroughly impressed — no complaints here. I will say this — if you plan on hiring Bay Floor Crafters, book them now! I initially inquired back in July 2014 and was told that they were booked until October. I called back in December and was told they were booked until March. «Ok, I’ll wait.» They’re THAT GOOD!

We hired Bay Floor Crafters to upgrade my old carpeted stairs and entry way with hardwood. They removed the carpet and installed beautiful oak steps with oak entry way and a walnut border around the entry way. They replaced my baseboards to match the existing baseboards too. The stain they used matched my existing oak handrail perfectly. It looks so beautiful. They worked carefully and neatly. Nam and his assistant did a great job.

I can’t say enough good things about Nam and his crew. They are a busy crew and for good reason — their work is amazing and they go the extra mile to ensure the job gets done right. After they were done with the floors, I had to tape down some resin paper to protect my new floors and when I went to take them off a bit of stain got stuck to a piece of tape. I asked Nam if he could come and touch the area up. Much to my surprise, he did so in 2 days and insisted that no payment was needed. I’ve found my hardwood floor refinishers for life. Thanks Nam and team!

We moved into a new place with old carpet, so changing the carpet to wood floors became our top task. We are really glad we found Nam and his team. Nam was very responsive both with quotes and project timelines. We got his feedback really quickly.
He was very straightforward regarding the price of labor and other material costs (baseboards, air conditioner panels, …etc.). We can tell he and his team are very experienced. The quality of their work was excellent. We did both upstairs and downstairs for about 1400 sqft including stairs and trim around the upstairs stair rails. They focused on the details and gave us great advice while getting everything done within a week.
Most importantly, there are many times in a home improvement project where unexpected situations come up such as when the subflooring is weak, or when the door is too low and will scrape the edge of the new flooring. Nam and team were able to solve all the issues we faced professionally and addressed every concern we had.
We definitely recommend Nam for wood floor installations. Just bear in mind that his schedule is really tight so we had to wait for more than one month between quote and when the project could begin. But it was worth the wait!

Bay Floor Crafters is a top notch shop. Nam, the owner, strives to make sure his customers are 100% satisfied. I was very picky about the finish of my floors and he came back until it was perfect in my mind. He is a very good business man and takes care of his customers! His prices are also very reasonable.

Can’t say enough nice things about this company. They are prompt, reasonably-​priced, and do a great job. We had a new floor installed, and a repair of another parquet floor. In both cases, the work was excellent. Very professional. Highly recommended.

We concur with all of the positive Unilocal reviews. They refinished 1941 5/​8″ floors in 2 rooms, both having some minor damage (office chair without a chair pad for 5 years, and some poor staining and repair work from a 2003 job). They matched the existing stain perfectly, performed high quality work, arrived exactly at 9 a.m. as expected, were extremely professional and courteous, and we were able to walk on the floors by 7 p.m. that day.
Absolutely recommend Nam and crew, and certainly will call them for other jobs in our house in the future.

Several months ago I received the happy news that I was going to be a grandparent. Practically the first thought I had was «I need to rip out this nasty carpet!‘
So I did… and found our original oak floors underneath. They were in rough shape, old pet damage, ugly color, bad finish and about 2000 staple/​nail holes to boot.
I did some research, got some estimates and decided to go with Nam from Bay Floor Crafters.
Luckily for us they had a cancelation and we’re able to start the work the following week.
His crew did a fantastic job… pulled out and patched nail holes, repaired damage, added beautiful transition strips around my fireplace and doorways, sanded stained and finished my great room and hall floors in only two days. At Nam ’ s suggestion he also refinished my newer kitchen floor to match. They look fantastic! I couldn’t be happier.
I highly recommend Bay Floor Crafters.

We are renters of a house in millbrae — with beautiful light colored hardwood floors throughout. Through our own carelessness, we got three water stains on the floor in the living room. I tried to sand them out myself… big mistake — just made it worse. Once you have water damage, the only thing you can do is replace it.
I called bay floor crafters to get an estimate and they got back to me right away and explained that they were booked until a certain date, and that I could get an estimate by email if i sent in a description and pictures of the damage. I sent them in and after receiving what I thought was a very reasonable estimate, then scheduled a date a few weeks out.
The work itself is impeccable, and you can’t tell that there was anything done. They were extremely professional and cleaned up well. When the job took less time than originally estimated, we were charged less… even though it was a partial day’s work and the rest of their day was going to be idle.
I wouldn’t hesitate to use them again for any job, big or small.

Nam installed 600 ft of hardwood floor in my home this week and I was very pleased with the entire experience and the final quality. Prior to selecting Bay Floor Crafters I emailed several contractors with pictures and drawings of the work. Nam replied with a well written detailed response that gave me confidence in his work. Other contractors put little effort into their response. Nam and I corresponded for a few weeks while we figured out a strategy for my stairs (which had some complications). I very much appreciated the effort put into the emails since I was not yet a customer.
The only downside was Nam is very popular and the schedule is quite booked, so you do have to wait. I got on the schedule a waited a few weeks for installation. When the day came, the team arrived on time and worked quickly finishing the job in less time than expected. The job site at the end of the day was vacuumed and left organized.
Nam was also amble to use a special tool to cut the bottom of the baseboards for the wood since I did not want to install quarter rounds. The final result is very good with a tight fit between the baseboard and wood floor.

After having about 5 bids, we decided to go with Bay Floor Crafters because the owner seemed the most knowledgeable and because of all the good Unilocal reviews. Their pricing is straight forward, just the square footage x the price per square foot while some other contractors we had come by seemed to just pull a number out of the air without measuring the area.
Nam and his crew showed up exactly at 9 on the nose and got to work right away! He did a walk through to make sue he understood what you wanted and you can tell he knew what he was doing. We weren’t looking forward to having to pick a stain color because we are so indecisive but Nam said don’t worry, he will sand everything down and he stained the different colors on the floor before he left the first day so we have that evening to think about it. This was super helpful to see the colors on the floor and now that the whole house is done, we are extremely pleased with how everything turned out.
Nam is very good at listening to your needs, very professional, and courteous. Sad they don’t do kitchen cabinets as well but so happDon’t bother hiring anyone else!

Nam is a true craftsman who is passionate and extremely knowledgeable about his work. Get other quotes to make you feel like you’ve done your homework, but ask them questions about their work, test them on their knowledge of the wood, get a feel for the love of their work.
We’ve had four hardwood floor jobs over our past two houses and I’m a hardwood floor aficionado. I’m more than happy to pay more for quality work as I know how important and long-​lasting a good job can be. You know that you’ll be looking at, walking on and admiring this work for years to come, so what’s a bit of price difference if it’s a great job?
I’ve used the same hardwood floor contractor for the past several jobs, but we thought we’d give Unilocal a go and at least compare apples and apples. Compared to my favorite regular guy: Nam suggested using (1) thicker wood in the upstairs so it would be less noise for the downstairs, (2) recommended tongue-​in-​groove (where we were putting in new flooring) so we wouldn’t see the nails, water would have a better way out, and there would be less squeaking, (3) use 3 coats of poly in the kitchen (instead of 2) to help prevent water damage, and (4) expanded on the job by getting our decks (finally) sanded and finished.
By the way, Nam also did an estimate immediately! His price was fair AND he was going to be delivering thicker wood and more coats where it needed it.
Finally, my dog peed on the new floors and it soaked through (he actually peed on a sweatshirt which we didn’t notice, so it had good and long to sit and soak in) … :-(. Nam offered a fair price to come and fix it, but because he knew that I knew my flooring and am handy, he explained how to fix it so that I could do it myself. Knowing that this might happen again, I really appreciated him teaching me so I was empowered to get the job done myself again and again.
I’d recommend Nam to anyone who cares about the quality of the work and the installation of their floors. Thank you, Nam!

Nam just finished installing our new hardwood floors! looks amazing and he did a great job on the stairs too. Honest, very competitive prices and nice too! everything done on time as promised and honestly — nothing I am not 100% satisfied with.
Finally someone who takes pride in his work.
Thanks Nam!