Bank of America

First time here this branch, I got some issues along with my joint account and so frustrated (long story) … Phyllis Lin was super patient and helped me step by step to solve the issue. She explained the situation and outcome and helped me to handle the issues in the best way. She also answered me some other questions regarding the credit card and home loan ~ compared to the BOA I went in San Francisco Chinatown, the staffs here are way nicer ~ and strongly recommended ^^

the William the manager the Chinese here! So lame! Why we have to count our dollars before we deposit that? Is it just because I’m Chinese? Before we came here, we counted our money, first we got there, we was use the ATM, but the ATM machine running out, our money stopper some on the machine, so we came in with the money we don’t know the total. And then the manager ask us to count all the money before we deposit that. If we don’t do that, we can’t deposit there, and also we have 3 check, he asked us the add them up before we deposit that too! Those money which is still in order, he deposit for us but the others, he returned to us. and then he asked us a lot of questions! What we try to do is to deposit some money, but he treats us, like we’re the criminal. We use Bank of America for 9 years, and this it the first time we came to here, we have no idea why Bank of America still hiring him. I will never come back in that bank! And this brings me a lot of trouble! We have to go to the another bank to deposit for the amount only almost three hundred dollars!

I’ve never had a major problem coming here, the tellers are always very polite. They have no problem giving me change without making me give any ID or account info. They fill out deposit slips for me when I make a cash deposit.
The wait times are pretty long though, 5 – 10 minutes on average, they usually only have 2 tellers at any time, and a guy just standing around. He asks what you are there to do, and then 9 times out of 10 can’t help you and just smiles and walks to the next person. It’s strange because in the past, they used to help you in line, like if you had a check to deposit, they would take it, or if you needed change, they would run and get it. It was rare they would say they can’t do the transaction in line. Now they just say «OK wait for a teller» if you’re lucky, but most just smile and walk away. Why bother having them? Get another full time teller instead!
One of the 2 ATMs has been broken for a week now too, so there’s a long line for the ATM too, especially when the bank is closed.

I’d give this zero stars if I could. Had to deposit a check for a BoA customer on a Saturday. One teller and a line out the door. All the other bankers didn’t give a shit and were doing nothing. Worst bank ever.

All the bad reviews are legitimate. I waited in line for about 7 minutes. I just wanted to pull out 20 dollars out of my checking, and figured they could give me the exact denominations that I needed. The Teller didn’t hear me correctly, had to void my request, then started a new one, and then told me It would be easier for him and me if I went out to the ATM, and then came back in and he could change it for me then. He said it was computer system was down, but he did several transactions for the lady ahead of me. I don’t see how that’s easier, it was frustrating, I wouldn’t go back, I got the feeling like the Teller wasn’t sure what to do. I think BofA could do a better job training the teller. Customer Service is lacking as well.

I am surprised about all negative reviews about this place but as for me I never have any problems here all service is pretty good

Terrible and poorly trained staff which really is Bank of America corporate’s fault.
Initially purchased currency online from the B of A website with no problems.
Cue to the part when you have to actually exchange the money back for U.S. dollars.
Went to this Clement St branch thinking this would be an easy as pie transaction, right? NOPE!
I was told they could take the currency but could only deposit the funds into my account with no option to get cash back and I would have to speak to a banker to handle this??? What the what?!
It would also be a 10 minute wait, which then turned into a 30 minute wait because there were others there to speak to a banker, etc.
All I want to do is just exchange money. Why can’t a teller process this very simple transaction???
I then called B of A’s general# and they then directed me to the Foreign Currency Exchange department at B of A.
Per the rep there, I should be able to exchange funds at any B of A and I should have the option to get the funds deposited to my account or get cash back.
She also stated that this should be a simple transaction that can be handled by a teller.
She said that this branch is probably only has one individual who knows how to process these transactions.
FAIL on all counts. What a waste of my time.

The customer service here was terrible. The teller tells me i needed to speak with a manager because she couldn’t help me and told me to wait. I waited for about twenty minutes and notice another customer that was in line after me also needed to speak with the manager. The manager came out looked at the teller and she pointed to the other customer and I then said excused me I was waiting first. The manager just said sorry I will be with you shortly. I ended up closing all my accounts and had been a loyal customer for 20 plus years and now a happy customer at First Republic Bank. Thanks for nothing.

No stars! Customer service is awful, been a customer since 1997!
Bank rep couldn’t speak well enough English for me to understand her, she literally had to write down the things she was trying to tell me. The service was awful. I returned home and called the phone representatives and they solved the problem 100%. Meanwhile this branch rep didn’t do anything to resolve the situation amd said she didn’t care that they would kiss a long time customer. I wax shocked, but now BofA has one less customer and Chase Bank had gained one.
Good bye BofA! Your in bank customer service representative lost yet another customer. Also BofA, ensure your toes can speak fluent English, this is the USA and we do business in English. That’s a requirement. Good-​bye.

It serves its purpose, but I’m still annoyed that I have to pay extra cash to use a B of A ATM. Most Credit Unions have this sorted as well as Chase ATM’s but $ 3 for the convenience seems a bit much.

Barf on America (Uh… Bank of America) is rated as WORST BANK ON THIS PLANET! Not only worst in States, but internationally. Everyone I have known that dealt with BofA has had horror stories that just won’t quit! My personal dealings with them have not been very favourable either.
I have yearly (or every couple of years) cheque made out on BofA from Department of Elections of C&C of San Francisco. Evidently the City must have cracked down on BofA as they were harassing poll workers whether they had active accounts with BofA or made to feel that it was MANDATORY to open account before (or in order to) cash cheque! (I wish that DoE of SF would find another banking institution to bank with other than worst bank on Earth — BofA)!
I have been challenged why I simply don’t go to my bank (competitor undisclosed) and cash this cheque. There are certain reasons and I should be able to cash BofA cheque — WITHOUT ACCOUNT — at any BofA branch — regardless! They used to before crackdown CHARGE FEE for non-​account holders — even to municipal cheques! But fortunately the City put stop to that greedy and illegal practise! They even have or had two separate queues, one for account holders and another one for non-​account holders. (Of course the former was faster)!
Please find ANY bank other than Barf on America! BofA is absolute WORST bank in human existence! (It is probably run by Wall Street Crime Syndicate — America’s version of Mafiosi, Wo Hop Toh, or Yakuza, et al))! At least these three criminal syndicates (other than Wall Street) are actually more human and NICER (more polite)! Yakuza has sent special truckloads of supples for stranded victims of Tohhoku Quake and Tsunami in March of 2011 food, clothing, water, shelter, blankets. Yakuza even opened up their offices to victims! Barf on America would NEVER do anything similar here!
One last thing. I just tried to ring up their published phone number to get their hours of operation for Saturday. Nope! Can’t do so! MUST have BANK ACCOUNT NUMBER in order to even find out their banking hours thus to even get live human being on other end!
BofA, PLEASE don’t BARF ON AMERICA!

What I really want is give them zero star. No customer service at all. Why are they so poorly trained while bank service is getting competitive these days. The banker who talked to me is sandy. And she didn’t listen to me at all. If you don’t listen to your customer how you gonna give me solution. She keep telling me that I can finish the form at home. Errrr, if I can do that why would I bother to come in.
Next time, if you don’t have time, stop trying to rush your clients out the door!

BEWARE OF THE CONVENIENT-​BUT-​NOT-​SO-​CONVENIENT-​ATM
Had an interesting experience here. Not absolutely horrible, but I’ve definitely had better. I was using the ATM machine to deposit my tips from working at my restaurant. This one particular week, I hadn’t had time to deposit all of my earnings. So at this time, I made a very large deposit.
The ATM ate a good $ 500.00 and then failed to give me credit saying there was some sort of error with the system!
Naturally, I had to go through a bunch of customer service stuff and made a bunch of calls, kept all my receipts, and got my money back to me within a couple of business days but MAN, that was such a hassle. I’m pretty paranoid about making deposits, large ones at least in the ATM now, and since then I’ve learned to always know the exact amount you put in before feeding it to the machine, because if I hadn’t counted my money twice before putting it into the machine, I wouldn’t have known how much money they took from me when it wasn’t credited to my account.

The line is always long. The teller at the front desk and the supervisor I talk to told me different reasons why their bank will have to hold my cashier check for 10 days. The supervisor was extremely rude. The service was terrible. They don’t really care about the customers.

I came in today hoping to cash two «BofA» checks. I was directed to a personal banker to verify the checks. I gave him the checks and my valid id (my dog nibbled the edges. but it did not compromise any info on the card).
He asked if I had an account, I said no. He asked where do I have an account with? (which it was none of his business to begin with) I told him (competitor’s name) He then said that, I can’t cash these checks and told me: Why don’t you go and deposit it to my own bank.
I went to another branch and had NO ISSUES what so ever with cashing my checks.
I didn’t get his name but i saw that he was a senior personal banker. Pretty ironic for a senior personal banker with such substandard customer service skills.

The name of that bitch who took my $ 100 her name is Cindy Tam, not sure who she slept with, she got promoted to be at the desk.
I don’t know if the branch manager is blind or not, someone who doesn’t know the procedure, who is so damn lazy, who care nothing got promoted???

I stumbled into this Bank of America branch on my way to buying snacks for old colleagues. The entrance is a tad narrow… but I don’t care.
I walked in wearing a bright orange construction vest… I don’t even work in construction, I just wanted to test if they would give me a less than Professional Treatment.
I was immediately greeted by a Gentleman (didn’t get his name) and then greeted by Carol (assuming she’s the Branch Manager)
Carol
-«What can I do for you today?»
Me
-«Just need to see the teller.»
Alan was my teller & he greeted me w/​a warm welcome! I asked if I can withdraw money. While he was getting my money… Carol & I were chatting about other services that Bank of America offer. In the mean time, Alan was waiting patiently.
Alan
-«Let me count your money for you.»
Me
-«Thank you for doing that… some other branches don’t do that.»
Thank you Alan & Carol very much for the excellent service!
…Corporate…
If you’re reading this, this branch is doing perfect service. Other branches need help haha I’m not going to do your homework for you.
(Wednesday, April 4, 2012)

Crooks, Thieves and Liras!
I opened my account 1 year ago and really feel that I have never had good or for that matter fair customer service.
The call center is a joke. I called to dispute my interest rate 6x since January, and have never gotten a straight answer. On how they would raise my interest rate from 1.9% to 23.9% when I’ve never missed a payment or was late. The best answer I got is that I have too many available lines of credit that I could charge on. What this is really about is that banks have made epically bad decisions and now it just an opportunity to screw people over again to gain record payouts for the CFO’s. Shame on you BOA. I’m closing all of my account’s and moving on. Now you loose a good paying customer and can keep the losers that have defaulted. Great business move.

I have a general Unilocal policy of not reviewing non-​unionized chains that have locations in more than one state. I’ve made exceptions to this policy for (a) the restaurant that was the first place I ever had a real job and (b) chains that I did not know were chains. (I try to do my homework, but things slip through the cracks sometimes.)
I’ve decided to create yet another exception to my policy: I’ll review any business at which I receive a Where’s George bill. Since I get a lot of dollar bills from banks and since most banks are not unionized and have locations in multiple states, it’s not such a stretch to imagine that in the near future I’ll be reviewing many of them.
(And to set the record straight, I don’t do banking with B of A; I just get one-​dollar bills from there. My bank is a credit union.)
I came to this location to get a bunch of one-​dollar bills to George because I was tired of dealing with the probing questions of Lolita, the sixty-​something teller who works at the B of A on Fell Street whom I always get even though there are four other tellers working at the time. Lolita always asks me whether I’m a B of A customer, and when I say I’m not, she always asks me whether I own a business. I always cringe at this question, because who wants to be asked questions about what you do with your money at a bank? but I defer to Lolita’s knowing smile.
Anyway, I dropped in at this B of A after a successful trip to Green Apple. I was almost immediately assaulted by the greeter who wanted to know what I needed. Can’t I just tell the teller what I need? Why must every business try to micromanage its customers before they even have the opportunity to become customers?
The teller I had was very pleasant and professional, and unlike Lolita, he didn’t ask me unnerving questions about what I planned on doing with the money I withdrew. I was more than slightly annoyed, however, by the female teller at the next window who seemed very interested in telling her fellow tellers and every customer who would listen about how drunk she had gotten the previous weekend. Pretty unprofessional behavior from a bank teller, I would say, but it was made even creepier by the customer (probably in his fifties) who kept asking her questions about her friends and whether they were hot. (The teller was probably twenty-​four or so.) She kept answering his questions, and I couldn’t tell whether she was trying to flirt or humor him or whether she was just clueless.
I would say a lot about how horrible Bank of America is and how they’ve always nickel and dimed people to death and how they’re almost singularly responsible for the fact that most banks now charge ATM fees, but Unilocal is kind of a Nazi organization now, and apparently, a business’s global and political practices cannot be included when reviewing a branch of said business.

Fast. Assertive. Friendly. Great follow up.
Parking is hard around here but man… these people know what they are doing and know what the definition of «customer service» is. I lost my ATM card and one of the nice gentleman kindly replaced it for me in a mere days. He called later to follow up which was very thoughtful.
Definitely recommend this branch.