Auntie Anne’s

Customer service is bad. Very rude cashier. I love Auntie Anne’s but in this location 2 thumbs down.

Just because I’m a vegan doesn’t mean I can’t enjoy a piece of my childhood days!
Reminiscing over old mall trips where my mom would buy me my own cinnamon-​sugar pretzel and chomping away as I watch the workers twirl more dough into twisted perfection.
Auntie Anne’s can actually prepare any pretzel unbuttered, as long as you’re willing to wait.
According to their website, these flavors are vegan-​friendly when made without butter:
–Original
–Cinnamon Sugar
–Sweet Almond
–Garlic
–Jalapeño
–Raisin
Keep in mind, the garlic is usually also made with parmesan, and this particular location was unable to prepare it separately for me.
I decided on Cinnamon-​Sugar & Jalapeño and dipped it in my own vegan ranch dressing that I have at home.
Delicious and just as sweet as I remembered it!
If you download their app, you get a free pretzel for your birthday. So if you’re so cheap that you can’t afford a $ 3.5 pretzel, there’s still an option.
Now rejoice that you can still find something to eat at the mall if you’re on a trip and can’t find a vegan restaurant!

Word of advice: download the app!!!
Pretzels are practically being thrown at me. lol. Well, sort of. I’ve gotten many free pretzels via this app and it’s as easy as downloading the app to get it– if you like Auntie Anne’s pretzels, that is.
This particular visit I had a very pleasant customer service experience with the cashier, Ariel. She was very sweet and quick to take & fill my order. She smiled the whole time and I had an overall great experience that I felt the urge to write about it on Unilocal!
Auntie Anne’s is my fav of all the pretzel chains. Sorry Wetzel’s Pretzels. Yes, they’ve gotten pricier over the years but the quality and taste has remained consistent which is why I keep coming back.

Eating my pep. Pretzel while I write this review… So I decide to go to auntie Anne’s on my lunch to grab a quick bite. When I walked back to my office and took a bite it was hard as a rock! I thought since I’m going an hour after they open shouldnt your pretzels be fresh and soft? I guess not! Very disappointed with my pretzel. I feel like this has been sitting in their warmer for a couple hours.

Worst service ever. They forgot to give me cheese so when I asked for it he threw it on the counter and didn’t even say anything. Rudest guy ever

My favorite pretzel place! I cannot resist the temptation to munch on some Auntie Anne’s fresh made almond pretzels whenever I’m in Westfield.
It is also quite interesting to see how those are made — they have a station right by the counter where you can watch the whole process if you want. I would advise you skip the last part where they dip a batch of pretzel dogs entirely into oil or brush oil onto pretzels if you are very conscious about your calorie intake, haha
The tastiness of these pretzels have been said abundantly here, so go check it out yourself!

I came in on a Sat morning, probably a couple minutes after 10am. I guess they just opened and they were in the middle of making the pretzels.
I ordered an almond pretzel and the manager at the time told me it was going to be about a 8 minute wait. I said its not a problem, paid for the pretzel, and waited in the walkway. When I got my pretzel, the manager thanked me for waiting and gave me a free pretzel.
Let me explain why I am giving 5 stars. Not only did I get a free, hot, freshly made pretzel, I now know this place doesn’t just heat up leftover pretzels from the day before. I now know this place treats its customers with the upmost respect; a rarity for a place where you can get food for less than $ 4. I know that this manager knows how to keep customers coming back.
Fantastic customer service and pretzels, Auntie Anne’s. I applaud you.

My go-​to snack when I go shopping downtown SF.
They usually have the Buy 3 get 1 free deal.
Tip: get a stamp rewards card, sign up for emails, or get the app
Fav: jalapeño jumbo pretzel dog — they use Nathan’s hot dogs

This review is for the last time I was at Auntie Anne’s pretzels.
There’s nothing better to go along with shopping like grabbing a snack to eat.
I was at the mall doing some shopping with the boyfriend when I started thinking about what snack I wanted to eat. The ever so popular Auntie Anne’s came to mind immediately. We wanted to get something to share so we decided on the pretzel nuggets. There are only two flavors available on the menu: the original salted pretzels or the cinnamon ones. When we ordered, I asked if we could get almond flavored pretzel nuggets and we could, but they are made to order so we’d have to wait 10 minutes. We said okay! and I got to watch the girl make our pretzel nuggets through the window. When they were done being made I saw the girl take the nuggets and fill a regular sized bucket and large sized bucket with them. I thought ohhh, they must be saving one for later — but no, she bagged both and looked at me with a smile saying it was time for me to eat them! YAY. For giving me that extra love, I am giving Auntie Anne’s 5 Stars.
They were delicious by the way.

Bah I am a soft pretzel and fake cheese enthusiast and auntie Anne’s disappointed me today. The pretzel itself was fine but their cheese dip was congealed, cold and flavorless. I will be returning to Wetzel’s downstairs for their dip but may need to try the other savory ones that don’t need dip.

I like watching them make the Pretzels in front of Customers at the Window. It’s going to be quite interesting to see what direction this Pretzel Shop goes in when Wetzel Pretzel Opens on the Lower Level. Pretzels here are delicious when frwshly made otherwise I dont care for them when they are left sitting under the heat Lamp. These Pretzels are going to have Stiff Competition when Wetzel Pretzel Opens so I hope they offer something exclusively delicious that sets them apart.

I LOVE the Almond pretzel and my son likes the mini dogs. The staff here is really friendly and I usually have to wait like 10 minutes but it is worth it to get a fresh out of the oven pretzel. We usually get the buy 3 get one free, stamp card ready! The drinks are pretty good too so I’m a happy camper.

Quick eats are necessary in a fast paced world — this is the way ‘to-​go’! Literally.
It’s really difficult to get a bite to eat on top of stuffing it down your throat within 15 minutes or less — that’s retail for you. This is why Auntie Anne’s Pretzels saves my work day. They’re located on the second floor — excluding the Concourse level — in the transitional pathway from Nordstrom to Blomingdales. Translation: the most accessible location to be at for all associates on their break to get a snack.
On the up side, I like what they offer. On the down side, you can only have pretzels, cheese and meat for so long. In terms of the line, you will have to skip peak times because they’re the worst! Overall, their lines are decent if you have about 5 minutes to spare. Their food is all made to order, or at least for the times I’ve visited.
I can say for sure that I’ll be coming back to this place again. After all, how could you resist biting into those mini wrapped hotdogs they have! Drool.

Yesterday was here and along line. But that yummy smell of goodness. !! Jus drags you right in. the almond pretzel is the best !!

As often as I’m downtown at the Westfield shopping center I never think of coming to grab a snack here. Why? Cuz it’s in an odd location. On the second floor tucked away. In between the old section and the newer section of the mall. You can sniff it out from the baking odors.
My local Auntie Anne’s at Stonestown is long gone so I’m not up on the latest offerings. I asked them for the stick pretzels. Oh, that’s special order now. It’ll take 8 – 10 minutes. Who wants to wait? I went with the pretzel nuggets. Cinnamon sugar. Filled in a 16oz cup.
Would I like a bag? Is it $ 0.10? She said no. Well sure.

I love Auntie Anne’s pretzels! The few time I’ve come to this one though, they didn’t put very much sour cream & onion on my pretzel. up to a point where it just tasted like a plain pretzel. I haven’t gotten the other flavors at this one yet. so maybe its just the sour cream?

(See pics)
Review #1077.
Well the location of this Auntie Anne is not optimal and unless you know about it you can’t see it easily as it’s in the clothing shops area and not with other food places.
However, the long strip style shop is perfect as you can see how they roll the pretzels (with pictures on the rolling table) and the final products coming out from the oven.
The pretzel was with lots of cinanmon sugar and there’s nothing better than a piece of hot fresh bread.
They also have other items but I pretty always order the same one.

I come here way too often. I like Auntie Anne’s more than Wetzel’s Pretzels and maybe that’s why Wetzel’s didn’t last at the mall when they had Auntie Anne’s.
It’s kind of a random spot to have because there’s no seating area so you have to take your food with you somewhere else but it’s directly across Yoppi Yogurt.
I always order the pepperoni pretzel with the marinara sauce. I have tried the unsalted bits with jalapeño dip but I still love my pepperoni pretzel, lol.
One of the women here are kind of rude but everyone else that I’ve encountered are nice.
Don’t forget to get a stamp card if you come here often! After you’re six stamp, you get the 7^th one free! I think… lol too lazy to check.

Not always consistent with their baking here… sometimes undercooked, sometimes overcooked. Most of the time it’s perfect — especially with the pretzel sticks or nuggets. They offer savings coupons or discounts for those that work within the Westfield Mall (like myself!)…however, there’s one elderly Filipina lady who gets on my nerves. I was carrying a fruit cup purchased from Bristol Farms downstairs, and she asked me how much it was. I said about $ 5. She then takes it from me, calls over her coworker, and waves the fruit cup around saying, «Look at this! $ 5! So expensive!» …and on another visit, I neglected to bring my savings coupon, and she reprimands me! Honestly, if I wasn’t Filipina myself and was taught to respect my elders, I would seriously go rude on her too. But I hold my tongue. Very passive aggressive, right?
Pretzels here taste good, but if Wetzel Pretzels didn’t close up shop, I would rather go to them instead.

Right place at the right time I guess. I don’t eat a lot of pretzels freshly made or otherwise, but when the Auntie Anne’s employee called out and told me they were giving out free pretzels Saturday I told myself why not.
The line moved quite briskly. I love that there is a huge window and you can watch the employees hard at work churning out batch after batch of freshly made pretzels. Original or Cinnamon Sugar only. I chose the original one (
). They gave more free pretzel coupons (w/​minimum purchase) along with the free pretzel.
It was very doughy and tasted like a pretzel without an exorbitant amount of salt, but these are definitely better hot out of the oven than cool. Of course, everything taste better when it’s free! Thanks Auntie Anne’s!