AT&T

Came to fix a billing issue and they said that this AT&T store cannot fix billing issues.

After joining the *Squad, it was time to fully upgrade and transition to a smartphone. Earning this *Title gave me more motivation to finally upgrade. Why? One reason, so that I can check-​in at different businesses and write reviews whenever I want.
Got here around 11:00 am. Eric was really helpful in providing the steps I needed to take to make that transition. I left the store and made a few phone calls to sort things out. Came back and was assisted by Zach. Zach was quick and very helpful. After switching all my contacts over, I was done by 11:40. Made my first call and knew it was official. I am now an iPhone user. Hello world.
Great friendly service.

They wont fix a problem with their Web site.
Unfortunately, after 6 phone calls, no one seems to know who is in charge of this:
MES​SAGES​.ATT​.NET
Which is supposed to give their customers a LOG of calls, texts, when accessed from a PC or MAC desktop.
HOWEVER, IT GIVES INFORMATION WHICH IS MORE THAN 3 WEEKS IN THE PAST.
Text messages are up to date, its the voice info which is obsolete.

My iPhone 5 died and Tek was able to help me get the new iPhone 6s and a basic cheap phone for my parents.

This AT&T store has bad customer service. I came in to the store to buy an IPhone 6S and the lady told me to just go to Apple Store since I’m just buying just the phone so it’s unlocked. WTH? First off who said I wanted an unlocked IPhone? I went in to an AT&T store to buy the iPhone so that it’s an AT&T service. If I wanted an unlock phone I could of went to Apple Duh. I guess they didn’t want to sell their «AT&T» iPhones!

Store very nice and employees very helpful. Fast, efficient and friendly service. On that front I give them 5-​stars.
AT&T as a cell service provider — deceitful and awful!!!
Went in to get an upgrade. Instead of paying the normal upgrade price of $ 200 (that they advertise on internet) for a phone, they force you into paying monthly payments which ends up to roughly retail price. The scheme is they «currently» give you a «monthly discount» of around $ 25 which would remain if you pay the monthly payments of roughly $ 27. If you choose to buy phone at upgrade price of ~$ 200 the $ 25 «monthly discount» goes away and you’d end up paying more than retail price for the phone. Already giving them an arm & a leg for service — now this garbage.
Reminds me of Microsoft back in 2001 with their bundling, monopolistic, abusive business practices. Hopefully someone can come along and unseat their choke-​hold on the cellular market. Don’t mind if its the government under Sherman Antitrust Act or an Über type startup for cell service. Either way it’s time for change…

I wanted to visit a bricks-​and-​mortar store to replace my old iPhone and renew my AT+T service contract. Checking all the AT+T retail stores in the Bay Area, service looked pretty dismal at all of them. Ugh. I was in a quandry until my cousin told me he’d recently visited the 425 Market Street branch and found the service quite decent. On the way to 425 Market I walked past the AT+T store at 700 Market where I saw a long waiting list, and everyone looked harried, overworked and disheveled. 425 Market was an oasis of calm in comparison. There was a few minute wait to see a salesperson, and Robert, the guy who assisted me, seemed well informed, he was reasonable in approach and was helpful in attitude. The store had the phone I wanted, the price was right, and the deal went down without incident. How often, I ask, does one leave an AT+T store having accomplished all you set out to, feeling satisfied and sufficiently respected as a customer? Four stars = Yay! I’m a fan.

I was greeted nicely at the door. However, the store manager, a girl with brown hair, was so rude, unhelpful and literally walked away from me after I asked why I was unable to purchase an iPhone 6 that day. I bought one somewhere else later that day and will never go back to AT&T again, let alone that location. Good luck with this horrible cell phone coverage, reception and customer service (or lack there of).

This place straight up lied to my dad who was having an issue updating his OS on his Note 4 (real not old man tech issues). They told him he was already up to date to get rid of him as he was not buying. Any idiot can see that his phone version in his settings says 4.4.4 and do a Google search to see 5.0.1 is the current version. Skew these guys!

Perhaps like many fortysomethings, been a iphone customer since the launch of the originals… beginning with 3’s (Ha.back in the day). Never before since the dawn of the iphone age have I endured such BAD service heartache or been treated with such contempt by the employees of a company. and one that you and I pay so much of our hard earned money to… on a consistent (e.g. monthly) basis. Last time I had to endure this place, employee Sienna displayed utter contempt with a heaping dose of egregiously nasty attitude. GET a new job… like, away from humans! She was totally impatient with me for the honest and quite reasonable product and services questions posed. THAT was the least of it. Her behavior was so bad, in fact, her manager sent her away on break to get her off of the sales floor. All of this took place in a span of 2 hours owing to their agonizingly slow service and poor availability of staff. The mgr apologized numerous times and gave me his biz card… but then proceeded to fail to respond to my follow-​up email. Really? Since I can’t give a «0» star, I’m okay with the «one star» rating for their prime location (as if!). AVOID this store unless you want to be treated like you, your time, and your money don’t matter. AT&T, you almost lost me for good… but by the grace of service recovery excellence at the Union St. store.

Very slow service. Came to just get a replacement sim card and took 15 mins waiting for it.

why can’t you leave below zero scores? Is there anyone on the planet that thinks AT&T delivers anything of value or actually cares?

Awful customer service. I was getting the iphone 6 and there was some issues with my plan so I had to come in to try to fix it. Once I got a representative to help me she seemed very upset that she was not going to sell me a plan or phone. She needed my credit card and my iphone to process the change in plans. To make a long story short I waited over 30 – 45 minutes while she was in the back making the necessary changes. I was a little disturbed since she had my credit card and who knows what she could be doing with it. I asked someone to check on her since she vanished. Once someone checked on her she came out within minutes. She said that she warned me it would take awhile. I looked at the receipt when I left and it shows minutes before I asked for her she processed the change over. I have had my credit card information stolen before and this person vanishing with my credit card and cell was a little too much to handle. I have done this process before and never have they went to the back to process. They do this in front of me.
Anyway they all seemed annoyed that I was there taking up their time. It seemed like so many people were in there complaining about the customer service. All the employee’s at this location seemed like they did not want to work and would rather get paid not to work.

I recently came to this store to get an order for cable service. Landry, one of the retail rep helped me find a good selection for my pricing and budget. I was happy and relieved because I wanted to get rid of the other cable provider due to cost. Landry and his manager Nima are awesome! I’m happy overall by the service they both have given me. I would recommend them to everyone!

Really I have to wait for more 15 minutes when there are 4 staff members standing around doing nothing just to make a return??? Oh right, sorry, it is Friday. What am I thinking?!

I was the only customer in the store with 4 staff. The guy that waited on me, correction, I waited for him to help, wasn’t much help. Text function works spastically and my account gives me the option of trading for a nominal fee, I was told that I needed to go to a different location, a 20 minute walk and that I might get a new phone. I’m not in the mood for a stroll down Market. He insisted more than once that I needed to go to 3^rd. I suggested that he look up my account where he would see multiple devices under my name. His facial expression change as did his demeanor. He was still somewhat polite, but it was clear this wasn’t a task that he wanted to do.
I left without resolution and called the store to speak with a manager. The phone tree stated that all store associates were busy helping customers. That’s cool, but I can still see the same 4 folks sitting on their asses using handhelds. It seems that ATT doesn’t allow you to talk directly to anyone in the store. Calls are placed in a loop of marketing statements and prompting you to speak with someone at a call center. This really sucks and is the same kind of BS that I experienced with my company landline over a 10 year span. Last year I cut the cord and chose a different provider for voice and data for the office. My wireless account? I think its time to move to another carrier as well.

Wow, my visit to this location was amazing! No wait at all! Completely unlike the experience I had waiting for service at my local store…
Stephanie went out of her way to get me the right shared data plan for less than my current iPhone charges alone, however, it was not as simple as she said it would be.
Even the manager got involved trying to sort through the complicated options to find me a modestly priced data plan. When promotions change constantly it’s difficult for non-​business customers like me to keep up.
I hadn’t checked on my plan since I bought my last phone. Sadly, I came to realize I’d been spending more $$$ for fewer gigabytes than I would have with a new deal. Why doesn’t AT&T automatically bring old plans up to current standards?
Too many confusing options and complicated plans are discouraging to customers, therefore, I have to subtract one star from my otherwise exuberant review.

Made a appointment to upgrade phones. No iPhone in stock and was told to go to the Apple Store instead. Poor customer service.

Wait time is bad, associate will only help the people who’s giving them sales credit. They will ignore the customer n let the customer walk away without saying a word. I will give them negative if there’s an option

I was ready to return my phone and cancel my service with AT&T after upgrading my 2 year-​old phone. The e-​mailed invoice I received from AT&T after the sale showed the cost of my new phone to be $ 749. Huh?! $ 749 for a phone?
Receipt in hand, I angrily marched back to the AT&T store and was immediately talked off the ledge by Shay and the store manager Brad. They were both beyond helpful in clarifying the invoice, which I totally misunderstood. They also reassured me that if I still wanted a refund, they would happily oblige. Needless to say, the voice of reason prevailed and I am still the owner of a glistening gold 5s iPhone. Also noteworthy — Brad reviewed my existing cell plan and was able to save me an additional $ 50 per month by combining plans.
All in all, great customer service with a genuine commitment to making me happy. Thanks Shay. Thanks Brad.