Aroma Carpet Cleaning

DO NOT USE!
These guys will waste your time and try to swindle you.
A bait and switch scam.
First, they were very late. Then, they told me that the service I had paid for will actually make *things worse* unless I pay hundreds dollars more.

I was skeptical about using them because of all the terrible reviews here but I had already purchased the Living Social deal. I actually had an excellent experience — so much so that I had to write a review even though I never do!
What made it great: They called me back right away when I called to confirm, they were on time, and they did a thorough job, including getting a stain out that another cleaner couldn’t. They were also very friendly and courteous and didn’t even wait for a tip. Maybe it’s under new management? I would give them a try.

I called them a week ago, and three days ago, and no call-​back. Notified Amazon and my money was refunded. I will not call them again. Amazon was very responsible.

I should have read all these reviews before buying a livingsocial deal… they are all true. They never showed up!!! I waited for them for 4 hours, called them a few times, and no one answered the phone, nor did anyone returned any of my messages. It’s so frustrating coz I took the day off and they didn’t even have the decency to call and let me know what’s going on. In hindsight, I should have used a more reputable and reliable company and saved myself a lot of time and frustration. I don’t recommend Aroma, stay away!!!

I too had an Amazon voucher for «carpet cleaning» for 900 sq. ft. at $ 49. I had to call after the 1 hour time window had ended and they showed up 20 minutes later. They looked at my 1 room carpet and declared it needed stain removal deep cleaning and the «carpet cleaning» voucher only meant steam cleaning. Their explanation: Amazon insisted that they would get more customers by calling it simply carpet cleaning because 1) nobody would buy steam cleaning only 2) if the voucher was for deep cleaning they would have to charge more and then, too, nobody would buy it.
After I mentioned all the negative reviews on Unilocal and suggested that I might be adding one more, they decided to accept my decision to have the steam cleaning only deal. They did a pretty good job of it, though a bit careless with spilling water and not replacing the furniture they had moved.
For what it’s worth, they feel Amazon had given them bad advice on how to advertise. I am guessing the 2 positive reviews were people who bought their regular services rather than a voucher.
edited to add: 24 hours later and the carpet is still too wet to walk on in socks.
edited again: Can you believe it? 48 hours now and still too wet to sit on. I’m dropping it down to 1 star, and that is only because they showed up. Otherwise it would be NO star.

Bait and switch alert! Bought an Amazon voucher for carpet cleaning. They arrived and tried to upsell us on «deep» cleaning. We said we’d just like to use the voucher and would have no issue with less than stellar results. They refused service and left. It wasn’t worth their time. AVOID, AVOID, AVOID!

I am frustrated because there is no way to give zero stars. i see i am not alone. I used an Amazon Local coupon which promised 150 $ deal for 75 $ and included sofa, love seat and chair. When they arrived the deal included spraying hot water on couch and vacuuming off. No shampoo. No actual cleaning. A total rip off. Now I have a wet sofa that is still unclean and I am short 75 $. There are many reputable cleaners for carpets and upholstery. Use one of them.
At the end of the «cleaning» pen tip ink spots are over an inch round and oblong. This is a quite expensive sofa and now looks horrible. Water was left in small puddles on the hardwood floors. Large, heavy coffee table was left in middle of floor. Two and one half hours later pillows are still sopping wet despite having been out in sun and sofa back also very wet. If you hear about these folks run the other way. Unscrupulous thieves.

Shady business. BEWARE.
We bought a coupon on Amazon for $ 109 and it was advertised as a $ 1000 worth of carpet cleaning. Quite a deal we thought!
Then some guy gets here who doesn’t speak good English and says… no, no, no Amazon made a mistake it’s not $ 1000 it’s something else. As if it’s the customer’s fault that he didn’t get his advertisement right with Amazon etc.
Nor did he remember to tell us over the phone when we booked the appointment that we weren’t getting what was advertised.
Then he wants to charge us EXTRA for each room which needs a «deeper» cleaning than what we purchased. The advertisement was for up to 5 rooms. We only had 3 small rooms and an area rug that we wanted cleaned for the package we bought.
He was trying to charge an extra $ 50 per room on top of what we already paid.
We told him to pound sand and we’re getting a refund.
I guess he’ll learn the hard way when you lie to people and try to take advantage of them… it hurts your business.

I recently purchased a carpet cleaning deal from Aroma on Living Social and scheduled my carpet cleaning for July 1^st at 12pm. Nobody showed up so I called Aroma, the guy that answered told me that his worker was sick and was not coming. I took the day off to be home, so I missed a day of work for nothing. We then re-​scheduled the the next day July 2^nd at 9am. This time I was gone but got the owner of the house to take time off of work to be there. The owner of the house called me at 9:45 and told me that the carpet people never showed. I have called Aroma Carpet Cleaning at least a dozen times with no call back at all. DO NOT USE AROMA, it is absolutely a scam; unreal

Bought a voucher via Amazon Local, called, made an appointment for ⁶⁄₂₀ at 9am… waited, and waited… called the company and got a recorder. I got a call at 1pm, telling me they are running late. RUNNING LATE… I told them to stuff it… I took a day off work and moved furniture… Read other Unilocalers about this pathetic company. Amazon Local refunded my money with no hassle…

I would give zero stars if I could! I spoke with someone at Aroma on Sunday, ⁶⁄₂ at 2:01pm and booked an appointment for Thursday, 6pm on ⁶⁄₆. Mind you, I am 9 months pregnant and was really looking forward to bringing my baby home to super clean carpets. In preparation, I moved my drag-​able furniture out of the way. No easy feat for the two of us to do on our own!
6pm came and went, no call. I called them at 6:15 and left a message. No response. 6:30 came and went, no call, no show. It’s now 7:00pm. I am livid. How can someone run a business like this?
I have left a second message for the company and no response. Now I just want my money back.
I was honestly looking forward to having a good go-​to carpet cleaner, unfortunately, Aroma has forever lost our business. What a disappointment.

Scam. Living Social deal states carpet cleaning. When they arrive they say its for steam sanitation only. If they try this make them leave or if you’re in a pinch like me talk them down to a reasonable price for a full cleaning with spot removal. After we negotiated the result was so-​so.

I would give zero if that was an option. DO NOT use this company. I purchased a Living Social deal for a $ 59 carpet cleaning, called and scheduled a Saturday 9am appointment, and they no showed. I called the company twice after waiting for over an hour… still no response or call back. On Monday, I tried calling once again to reschedule and asked what happened. The person who answered the phone said they couldn’t hear me and would call me back. This company is TOTAL rip off. Don’t do it.

Aroma Carpet Cleaning was the obvious choice for me, and they definitely did not disappoint. The receptionist was more than helpful with all of my questions, and in generating an initial estimate.
The technician, Roman., arrived during the stated window, and was very friendly. That friendliness was not extended to the stains on my carpet! With an adept hand, Roman either fully annihilated the dirt and grime, or banished the vile stains to some other-​worldly realm. Once completed, Roman made it a point to show me his work and explain to me all that had been done. My carpet looks better than when I moved in two years ago (not to mention, when he gave me the total, it was significantly lower than the estimate that was originally given over the phone)!
I can only speak to the awesome power of Roman. from Aroma Carpet Cleaning, but I have to say that my review of his performance should be enough to make Aroma Carpet Cleaning your choice.