911 Remediation

We’ve been having mold issues for sometime now my husband found this company and we couldn’t have been more happy with them, Afik was the project manager and he was a great help to us! He’s very knowledgeable and a very honest person! We appreciate him and couldn’t thank him enough for helping us through the process we highly recommend Afik and his company! Thank you again.

The 911 Remediation team from the Richmond office were terrific! Everything from the moment of the initial phone call all the way through completion of work. The project manager that came (Erez) was knowledgeable, thorough and explained the problem and scope of repair. The repair person that came to the house was also very knowledgeable and explained exactly what he was doing. I will definitely use them again for any future issues.

Afik was our project manager. Was extremely knowledge, professional and took the time to walk us through the process. He followed up timely, answered all of our questions and helped guide us to the right solution. We were very impressed and would use them again. Make sure you ask for Afik

After last week’s rainstorm there was a huge demand for the services of 911 Restoration. Leaks and floods all over the Bay Area. However, Afik gave us his undivided attention and sent his highly efficient team to pump out our flooded storage room, set up the blowers to dry it out and make sure there was no mold or contamination. All items that were suspect were wrapped in plastic, sealed and taken to the dump. We returned to a storage room that was clean, dry and mold– and odor free. He checked back repeatedly to make sure that everything was done perfectly and did so in a matter that was friendly and caring. It is a pleasure to do business with this highly competent, personable professional.

Afik was my project manager. Since the first day I met him, till the work was done. It was a very easy transition. He has a lot of knowledge in what he is doing. He takes it very seriously, and was very professional. He worked around what was best for us. He explained everything and made sure the mild was removed from our room. I recommend this company, ask for Afik!

Afik is the master project manager! He came to my rescue late in the day on a thursday after a water heater broke and flooded my downstairs and shorted out my heater. He had a crew to the house within 1 – 2 hours and they worked diligently in the nasty weather to get the room cleared, floors pulled up and to make sure all my belongings were properly handled. His crew, including Reggie, were so nice and helpful. Afik and his crew explained step-​by-​step what was happening and why. He stuck to his word about EVERYTHING and made my mini catastrophe much more manageable because I felt secure in his ability and knowledge. Thank you, Afik and crew! You guys helped me tremendously. I appreciate you helping me rationalize my thoughts when I was at my wits end. I will absolutely refer you and use you again, if needed.

Mold is some scary stuff! These guys totally saved the day though and I’m so thankful to Elad and Paul and the crew that did the work because in less than a week our place is as good as new! Thank you guys for the professional, fast and thorough work.
We never knew we mold until we had a guest staying with us who has an extreme sensitivity to it because she lived with it for a long time and know gets sick very easily if it’s around. She insisted we had mold even though we couldn’t see it or smell it. I thought better safe than sorry, so I called this company to take a look but I was pretty certain they’d say it was fine. Elad came out that same day and once he began testing, within a few minutes he found the problem and removed a baseboard to find lots of mold. He was really thorough in tracing all the places the mold had spread and he even diagnosed the cause, which in our case happened to be a leaky shower frame which dripped down the sides of the shower and pooled under the baseboards. It became obvious in how they said that they would treat the problem that this company understands the problem extremely well and knows how to take care of it for good. I never realized how dangerous it is to have mold around and how dangerous it could be to try to get rid of it yourself! Their crew went to work right away and they did it all for a very reasonable price.

Ricardo and his team specifically Rene and Giovanni did an excellent job with the floor demo that was caused by a busted water line in the kitchen. Ricardo showed up before we knew it and explained the laminate floors throughout the bottom floor of the house couldn’t be saved and need to be removed to start the drying process before it gets worse. Shortly Rene and Giovanni showed up and got to work. As promised the demo was completed during the first visit and they started the drying process. Although the entire drying process took 5 days they were very professional by stopping by daily to monitor or to reduce the amount of drying equipment being used. As I was watching over their shoulders the entire time, Rene was always willing to explain the entire process being performed. If you ever speak to this guy, you’ll know what I mean. He is very knowledgeable and 911 is lucky to have him. Very smart guy, hard worker and gets the work done fast! Ricardo is also an excellent communicator as he always kept me updated with texts and emailed me the sample lab results that were being tested. If you decide to use 911, I recommend requesting Ricardo and Rene.

Feel like I should write two reviews foor this most current job they did for me — 5 Stars is not enough. I called for a duct cleaning and they arrived; simple, easy, fast. The crew did a great job, even climbing to the roof top where my furnace/​AC unit is perched. I’ve worked with contractors that seem to think if you’re a return customer they’ve got you hooked and can slide on the level of performance. Not these guys. Hoping I don’t need to call them again for any new problems, but if something arises in this 30+ year old townhouse, they’ll be on my speed call.
One suggestion — can you add to the services you provide?

Elad and Reggie were really wonderful. Elad provided me with an estimate that was ¹⁄₃ the price of another company’s estimate. We had water damage in our bathroom from a burst pipe, and the other company wanted to tear out the wall but told us first we needed to hire an environmental hygienist to test for asbestos and, if they found asbestos, a third company to remove the asbestos. Elad said we didn’t need to tear out the wall and gave us a much more reasonable quote. Then Reggie took over and set up all the dehumidifiers and fans and hauled away our water-​damaged vanity. After three days, Elad returned and everything was dry. We were very happy with 911 Restoration and will call them if we ever find mold or have water damage again.

Elad from 911 Restoration came to my house to perform a free inspection. He was on-​time and very professional. He reassured me that there were no water issues, and that regular cleaning that we could do ourselves would remedy the issue. I very much appreciated getting his professional advice — all at no cost. Should I need any help with mold in the future, I certainly will be calling 911 Restoration.

They provided me with a free estimate, which was reasonable. By the time they were scheduled to come, I have already had several companies’ quotes and I have also learned that incredulously, some companies required a fee just for an estimate. Other companies did not, and 911 Restoration was one of them.
Elad provided me with an estimate, which they honored. He instructed me on every step of their work. They were able to start quickly. When Ricardo and his crew arrived, as scheduled-​, Elad was there to introduce the team to me. Then, Ricardo instructed me what they would be doing each day. His crew was kind, respectful and they seemed diligent in their work. They even informed me when they were going on a break and overall seemed accountable for each step of their work. When a small mishap happened (I was not informed that they changed the day when they will come to pick up their machines), they apologized and took responsibility for it.
In the process of their work, I met a couple more workers and all were respectful and professional. At the end, another (second) Elad came in to evaluate the work and asked about the process, the work crew and things I liked or disliked. He seemed to want to have an honest feedback. I appreciated this.
Based on their responsiveness, strong work ethic and the completed task, I recommend this group without reservation. Thank you 911 Restoration.

911 Restoration is great. Their customer service specialist Elad Gal provided me an excellent professional site visit and estimate at no cost. The company scheduled an appointment quickly. His visit was efficient and prompt. The follow up phone call was informative and helpful. I recommend this company and will call upon their service again in the future. Many thanks! Best wishes in the new year!

I’m a Realtor and my client needed mold remediation done prior to putting her home on the market. There was also an estate sale going on within days of when we discovered the mold. Not only did 911 Restoration, take care of the mold, they worked with my estate sale people in staying out of their way and working within a very tight time frame. I highly recommend them to anyone looking for help.
Suzanne Looker, Pacific Union Real Estate

We had an outstanding experience with 911 Restoration in mitigating a terrible drainage issue causing a terrible smell in a rental house. A tenant had caused a kitchen pipe to break — and never notified me — leading to months’ worth of kitchen pipe waste-​water draining in the crawlspace under the house. I discovered it only after the tenant moved out. The smell in the house was overwhelming, and would’ve made the house uninhabitable. I called 911, and Elad came out right away. He immediately identified the source of the smell, and set up remediation for the next day. The crew removed the water, took out all the saturated soil, and put down deodorizers and disinfectant material. We got the pipe fixed, and within just a few days, the smell was totally gone. Price was fair, work was outstanding, and the service was fabulous. I was thrilled and grateful. Thank you!

We were very pleased with their service overall, but I want to give a special 5-​star shout-​out to their man Chris. I was incredibly impressed with his professionalism and positive attitude.
First, the situation: we had a nasty leakage in the crawlspace under our house. How nasty? Well, the first firm we called (who will be the subject of another review…) — sent someone out who took one look and said, «Yeah, I’m not going in there.» Great. Fortunately, 911 Restoration deals with this kind of problem all the time, and were able to lay out an exact plan of action to get everything back into top shape.
Chris was the main guy who actually crawled under the house and did the work. It cannot be a pleasant job, but he amazed us with his positive and cheerful attitude. He was professional, upbeat, and unfailingly polite, and we felt he went above and beyond the usual level of customer service. Hopefully you will never need to use him, but if you do, you will be in great hands.

I’m guessing some are wondering why the jump from 1 to 4 stars? Here’s why:
After my initial review, a representative from the company contacted me almost immediately. She inquired as to why I gave the review, listened to me and arranged to do the $ 250 air quality test for free because of my previous experience/​mishap with the company.
At the scheduled date, the field manager arrived at my home to do the test. He apologized for my previous experience and an air-​quality test was done. The report was sent to me via email in three days. Although I did not have mold spores present, a detailed report as to how I could reduce some of the debris present was sent to me. I took some of the recommendations and I’m happy to say my cough and the air quality in my room is markedly better. I also asked several follow up questions via email and was met with a prompt and accurate response.

We were having some work done on our crawl space and the workers discovered a large leak in our kitchen and bathroom drains. Dirty water had been leaking under the house for months, and creating a nasty smell. Major health issue for our family.
We called 911 Restoration, and Elad was able to come by the next morning at 9am to investigate. He took photos of the issue, proposed a clean-​up plan, and gave us a reasonable estimate on the spot. His team was able to do the work the next day, on a weekend. To top it all off, when our plumber could not make the repair for several days, Elad was able to recommend one that could immediately patch the leak.
In summary: Elad and his crew saved our butts and went far beyond what we expected. I hope not to have to remediate any other disasters in the house, but if I do I’d call 911 restoration again.

We were saved by 911 restoration! Unfortunately on the day of expectation of our babychild we flooded our downstairs unit while attempting to fill up our birthing tub.
What a disaster. Elad was there within an hour and immediately took care of our situation. We couldn’t be more pleased with the service:)
Thanks Again!

We had a major leak in our kitchen coming form behind the fridge that had gone undetected until I noticed a bubble in the linoleum. I pulled the fridge out and was horrified by the mold and water damage I discovered! I peeled back some of the linoleum and the stench of mold was immediate. I realized I had a major situation on my hands extending through perhaps as much as half my kitchen.
This was late on a Friday afternoon and I frantically began searching for someone who could take care of this disaster. I called a few places and they weren’t going to be able to come until Monday. Thankfully one of them recommended I call 911 Restoration.
They were incredibly helpful and sent Aurelio out that evening. I had my wife and kids go stay at grandma’s house while he came in and sealed off the kitchen and began preparing the area for decontamination. Over the next several days Elad and Aurelio did an outstanding job of discovering the full extent of the damage and remediating all of it.
My insurance company (Allstate) was utterly useless in helping with this type of damage, so I was worried about the cost. When you are in the midst of a disaster any company you contract to help you out kind of has you over a barrel. These guys didn’t take advantage of our dire situation. They came in with a very fair quote that we were happy to go with.
I was impressed with their speed, thoroughness and professionalism. I hope I never have another disaster that would require them, but if I did, I wouldn’t hesitate to call them right away.