Alice & Olivia

The staff at this location are incredibly personable and attentive. I had a particularly good experience with Pam, who helped me find my wedding dress. Not only did she provide unbiased feedback, but she went above and beyond to ensure I had the right size. We are continuing to work together in hopes of finding shoes and jewelry from Alice & Olivia as well :)
Thanks Pam and the rest of the A&O staff!
Alta

The staff here is nice, and as helpful as they can be. Unfortunately, they’re left to defend outdated policies that act against customers.
They may not explain it to you, so BEWARE, there are no returns here! Only store credit.
Save yourself the time, effort and hassle. Go to Bloomingdales or Nordstrom like we ended up doing. Or, if you must, shop online from them where they will accept refunds. So bizarre.
We definitely will not be back.

The clothes are great but the salesgirls are whack.
I came in with my friend last week looking for a pair of pants and as we were browsing, the sales girls were just gossiping with each other in a corner like they were in middle school. Then as we were trying on clothes, one of the girls walked in on me when I was changing without even letting me know! We both thought it was the weirdest store and won’t be returning. There should be better policies at this store about walking in on people… when they’re naked…

I’m not sure what all the negative customer service reviews are about. I found the girls to be super helpful, cute, and nice. I purchased a pair of white jeans/​pants. The associate helped me find the right size, checked on me, and complimented the fit on my body.
Love the clothes.

Detest shopping at brick and mortar places unless I have to check the garment in person to make sure it aligns with what I plan to buy online. My recent experience at A+O cemented why I abhor shopping. I’m not totally sour. There are reasons you may want to visit the store.
The reasons to step in +‘s:
+ Great deep space that showcases nearly the entire collection of Alice + Olivia.
+ Stacey Bendet can create pieces that can actually work at the office and definitely outside the office. Not for the tomboy type.
The reasons to step OUT -‘s:
— Great shopping requires salespersons to allow the shopper to browse at leisure. Not the case here. «Hovering» and «pushy» sound about right. And I’m feeling nice today.
— SF shoppers are a sophisticated sort. They know what looks good on them and if they don’t they will ask. So lay off on the suggested looks and comment on everything I happen to hold up. I’m browsing. Next time I’m scrolling online to avoid this tedium.
— Got quoted that the item I was reviewing was at a great discount – 70%. Yes – I heard 70% but got rung for 60% off. I didn’t bother to do the math because I figured a computer wouldn’t F up 60% versus 70%. It did. We all know the computer didn’t F up, right? And I have great hearing. Let’s cough it up as a big misunderstanding but hmm.
— You really want that skirt, blazer, heels or purse – well sit tight. Note the style name and let your smartphone figure it out. It’s gotta be cheaper somewhere else online.
— It’s store credit only if you even think about returning an item. Phpppptt! Why bother purchasing here? Head to a department store or online to see if you can get free shipping and a full refund.
— The receipt doesn’t have a phone number. It’s 415−813−2805.
— Sales are FINAL.
TIP: See something you like? Look for it online.

The clothing is great, the Staffs are Money face and rude!!!

Clothes are cute but sales associates are pushy and intrusive. Constant questions and color commentary on everything. It was exhausting. If shopping in peace is your bag, don’t go in.

A+O has a GREAT selection. Unfortunately, you should never enter the store:
1) The salespeople are way too pushy and invasive. The salesperson came into my dressing room when I was naked and demanded that I try on things she suggested. She also made comments about my body in front of other customers.
2) You can only return for store credit. Why would you buy stuff at the store when you could buy stuff at a department store with a better return policy?
If you want something from Alice + Olivia, refer to their website for selection but buy from a department store.

super cute!
i remember when the location was bleu but alice and olivia is much brighter and happier. the clothes was very girly and feminine. with the latest trends of embellished jeans to peplum cut tops and lacey numbers. my fav were the buttery tailored leather jackets.
the sales girl was very sweet and we chatted about neighborhoods.
a teeny ding for being a bit limited in sizing. it’s fine if you are a two or a four but otherwise a bit sol for curvy gals.

Always been a fan of Alice & Olivia so was excited to step into this Pacific Heights store tonight. Love the décor and ambiance. However, I got the worst service ever in a fashion boutique. Sales girl with dark brown hair and bangs never greeted my husband or me or offered help and I was in the store for about 15 minutes and only one of 3 customers there. So, I left. The manager should hire sales staff who is trained or interested to provide client services.

I bookmarked a few items I wanted from the Alice + Olivia website only half expecting to find them in my size at the store. I usually don’t ask for assistance right away so I began my hunt for these particular pieces and did not find them. When I asked the lovely employees about these items they knew exactly what I was looking for and went to the back to fetch them. I had one day before the event I was going to and had a slam dunk shopping experience. My review is a little biased because I truly love Alice + Olivia clothing, but the shopping experience in the store has always been great for me, and I love that they have extra selection in the back instead of snapping at you that what is on the racks is everything they have. Also, if you shop for A+O at Bloomingdales they do not have this selection, so if you are close by and love A+O this is a can’t-miss store.

Beautiful store and wonderful service by sales staff. If you are looking for a knockout sexy dress — come and check this store out. Really helpful sales associates that know fashion and have a great sense of fashion style.

Gorgeous boutique, well-​merchandised, airy and spacious. Definitely a must-​visit if you’re an A+O fan — one of the largest selections anywhere.

Against my better judgment, I set foot in this store again. I came here looking to purchase a dress, however, they didn’t have my size in store. The sales associate offered to have the dress shipped to the SF location, but the catch was that I had to purchase the dress before hand. What I wasn’t told was that all sales are final at this store, and that they only offer store credit within 14 days of the sale. The dress arrived almost a week later, it didn’t look good on me, and it had a loose rhinestone that I noticed after a cursory glance at the dress.
I was disappointed because I was told that the dress was going to arrive in mint condition, with all the sequins and beads attached. Since I paid full retail price for this dress, I whole-​heartedly believe that I should be receiving the item in perfect condition. Unfortunately, the dress didn’t look good on me, and I wouldn’t have felt comfortable wearing it in public, aside from the fact that the dress was in poor condition.
I left the store crying because I felt like I had been strong armed into buying a dress I had never seen before, and I felt like I had been hustled into making a non-​refundable purchase on a dress that made me look terrible. The last thing I wanted was $ 500 in store credit from a store that had left such a bad taste in my mouth.
Thankfully, the manager called me back and said they would issue a refund for me. While I’m appreciative of this, I will never shop at any A+O boutique anywhere. There’s no reason to make your purchases through an A+O store when Saks, Neiman’s, Bloomingdale’s, and even Nordstrom’s all carry the same merchandise but with much better return policies. If I wanted to buy a dress without trying it on first I can do that through a myriad of online retailers, and have the added bonus of full return policies. Next time I’m going to purchase something without trying it on first I’m going to do it from right here at home.
It’s unbelievable that any boutique would sell a customer an item without letting them try it on first and with a draconian return policy, and furthermore, selling an item in damaged condition for full price. My whole shopping experience here has been shameful. By the way, I came here with a male friend who also felt like the staff was unfriendly. May God strike me down dead on the spot if I ever set foot into any of these forsaken stores ever again.

Just moved to Pac Heights about a month ago, first time shopping at an Alice + Olivia boutique and I’ve always been a fan, but have recently fell absolutely in love with the boutique. At first, I didn’t see any XS in the items I wanted to try, and the sales girl noticed that I was looking and went to the back to get my size for me. All the girls are very friendly, professional, and attentive, the store décor is inviting and chic, good music, and gorgeous clothing. Lucky for me I’m a 10-​minute walk away, can’t wait to go back!

Super disappointing. Virtually every piece of clothing is made in China. For these prices, I expect better. I look forward to these items being on sale for at least 50% off. That being said, it’s nice to not have a vacancy on the corner of Fillmore and Clay. Also, there’s a very lovely seating area up front for those men waiting for their ladies while they shop.

I’m a fashion addict and am in LOVE with Alice + Olivia. I usually go shopping for pieces at Bloomingdales or some other big department store, however, its usually a limited selection with limited quantities of the pieces I want in my size. Well, problem solved — Alice + Olivia FINALLY opened up a store in San Francisco in Pacific Heights!!! I went to the launch party last night hosted by Atlantic-​Pacific Blogger, Blaire Eadie (she has impeccable style btw) and it was a blast. I was able to sip champagne and eat adorable cake pops and check out the current collection — shoes, pants, tops, dresses — the whole shebang! The staff here is super helpful and über sweet — which is a big plus in my book! In addition, they carry a wide variety of clothing, which is a breath of fresh air because I can actually try on clothes that I like versus just guessing as to whether or not the clothes fit on me or not when purchasing them online. Finally, the space itself is very clean and minimalistic, which I love
I am very excited to return and hurt my bank account by going shopping here very soon.