adidas Sport Performance

My wife and I met the new manager Julie Memorial weekend and she was very cordial. We indicated we were Warriors Fans and were looking for Warrior clothes specifically the Warm up jacket. Julie was kind enough to include us in the Family and Friends discount that would be coming up in a couple of weeks. We did receive the Family and friends e-​mail from her. I e-​mailed Julie the day the Family/​Friends discount started and indicated I were still interested in the mens Warm up jacket and if I could purchase on line or if she could hold a jacket for me. We could not be there in person because we were traveling back from the playoff game in Cleveland, again same day as the start of the Family/​Friends. Left a message, e-​mailed to the e-​mail the manager has personally writen down for us. No response, no communication which was extremely disappointing since July appeared to be very supportive when she offered her assistance and support when we first met. Again disappointing to be offered support and not follow thru with the support. Especially when the support is from the store manager your expectations are elevated to a higher level just because this is the person setting the example for her staff. I work in the BioTech industry, you do what you say you are going to do and apparently in retail, at adidas this does not apply.
Ed and Cherril

Came in today to purchase a pair of shoes. Only asked two questions but both of the people on the floor rolled their eyes and one of them left before we finished asking them a question. Terrible customer service. Cashier #519 720 and two other employees had extremely nasty attitudes. Only two stars because I got what I needed, but everyone there needs to smile and learn basic social skills. If they treat everyone like that, I’m surprised that they still have their jobs.
Would not recommend. Very unfriendly atmosphere.

Good mall store for sportswear. It’s 2 floors with a mall entrance and street entrance (Market St). They have everything from sports team wear (like the Warriors!) for both men & women to compression sport socks.

I love adidas and most of the employees in this store (I only know the female employees here) but I just now had the WORST experience I’ve ever had in an adidas store or really any sports store! I brought some clothes back to return because they did not fit. Although I had no receipt or tags, I did have the cards I paid with and according to their return/​exchange policy that’s all that you need. Instead of actually working with me if they had an issue with it, a bald asian man who was behind the counter intervened with a transcation I was having with the other cashier who btw is always nice every time I go there (she has like auburn hair, i dont remember her name) just to deny me plainly and in a really embarrassing way! He said the clothes «smell like smoke» but I have asthma! I don’t smoke! Then he denied me and told me to leave! I have never been more appalled in my life! I work in customer service, I am not a bad customer and I have never treated someone that badly in my life! Ugh!

Alright guys, why does this store deserve a 5 Star rating? Because the assistant manager, Jerrel, is just one of those folks that goes above and beyond even for someone he just met.
I came to the store pleading for help with an open claim I had with PayPal/​eBay regarding a fraudulent/​counterfeit sneaker purchase. Unfortunately, PayPal was asking for extraordinary evidence to prove the sneakers I had purchased on eBay were counterfeit/​fake/​fraudulent copies.
After reaching out Adidas corporate and receiving no help, I reached out to Adidas SF and was able to get the support I needed. I won’t go into the details, but Jerrel really went above and beyond to help me out.
Then again today, I came by to enter the raffle for the black Yeezys. Jerrel was managing a tough issue with the store systems being down, but was very kind and polite to some pretty tough customers. I reintroduced myself, and he was super helpful to me despite the level of stress he was under.
I am just very impressed with his professionalism, and the way his team carries themselves in the store.

Went in to. Of course, ask about the YEEZY’s! The girl who answered my questions was very nice & informative.
I just wish it wasn’t a raffle for these damn sneakers!!! And if only Kanye would make enough everyone can get a damn pair!
Anyways, the store was clean and fully stocked. Great customer service.

Flagship location in Westfield Mall, in Union Square. Beautiful store front with two levels, containing the latest and greatest for Adidas branded clothing, shoes, and fan gear.
My teenage son, comes into the city to pick up the hottest trends. The second floor is filled with Jerseys for European soccer teams, a cut above Champs and sport authority.
Service could use an improvement, as the wait time for shoe sizing is below average. Pick up the service and this store would be exceptional.

Visited this store a couple times with my lady and I will say I am super impressed by where Adidas is going with their shoes and apparel.
This store is two levels, the first level seems to be an introduction level with a small shoe, apparel and accessory inventory. With bright lights and apparel displayed on mannequins, everything catches your eye. I must add it is a bit hot in the store. (Like most retail stores. Upstairs however seems bigger with dimmer lighting and more selection. A huge wall of shoes for every sport and casual wear. Lots of outerwear, and t-​shirts and a small kids section.
Although I like this store I feel like they could do a better job recovering after rushes. Shoes seem to be out of place and clothing is unfolded and tossed about by customers. However they more the line quickly and have a lot of staff on the floor to help you.
Overall Adidas is a cool addition to Westfield Mall.

Love the brand, but customer service needs work. It took awhile before they would even notice I needed help. And while helping, they continued to help other people. My time is precious and I want to be valued as a customer.

The store was aesthetically appealing on the first floor. Excellent customer service. However their adult shoes and children’s shoes had two separate departments. I wear ⁶¹⁄₂ in youth so it is challenging finding a shoes that fits when I am typically attracted to the style of men shoes. I was directed to go upstairs to youth department only to be told to go back down stairs to the adult Shoes. Needless to say, the both sections and performance gear section (upstairs) was beyond unappealing. The youth shoes were jumbled and they had upward of three shoes stacked on tops of each other when one rack was designated for one shoe. I’m 26 and have a small foot. It is essential to treat all areas of the store with the same importance. Overall they had great deals I would advice that they put more effort into organization of the store products.

I don’t write a lot of reviews but the customer service here is terrible. Although I was greeted when I first walked in, I stood around with a shoe trying to get my size and several times the associate passed me and helped another customer.

I’ve never came across such rude employees until I came here. A friend asked me to buy something for her using her card. Didn’t know they ask for id even if you’re using debit. Cool, didn’t have a problem with that. I told the cashier to give me a minute to get my card and id from my bag and she went to help another customer without telling me. Left me standing there for about ten minutes. This one asian guy behind the cashier just kept walking back and fort, he clearly saw me and didn’t even bother asking if i needed help.

I love the Adidas brand. Love love love! This store though sucks. Specifically customer service. Probably why the Berkeley one closed. Why do you pay kids to hangout and look cool. They can do that outside. I asked 2 employees how much the in marked water bottles the answer? 13 – 20 dollars. So it’s a floating scale? I asked another and he said 25. So I ask nothing in the store is marked? Only the water bottles. We don’t have an employment problem we have an employee problem.

Extremely low quality of customer service and their shoe selection was lacking.

Can’t be mad at this place, they carry a lot of Adidas originals, NBA gear, and Warriors apparel. They’re always restocking and the workers are not hounding you to buy extras. Not much more I can say for a retail store…

The service is friendly, but not really competent. You asked for pink shoes you get white ones. Or you don’t get any shoes in your size at all because they forgot about you and don’t say sorry.

There was an advertised signing for Rick Barry today. Went to the Warriors game last night and on
it was advertised as a «free signing». Then I go to the store today and you have to purchase 100.00 of merchandise for him to sign you anything and it can’t be a personal item. This is another reason to not deal with Adidas. They sham you into coming and they don’t tell you the details until you get to the store. Big thumbs down to this place. Buy Nike their merchandise is a better quality and they don’t need scam appearances that are supposedly «free» to make you come by.

I had great experience with
— placed multiple orders in the past: usually shipping is fast and free, many sizes and styles are available, also sales/​discounts.
so at first I visited the store when I had to return an item. But they do carry lots of good products too. So I came back and bought more:)
All staff who helped me was very friendly — on the4 floor and at the register (even though it’s a busy Xmas shopping season and it was very busy).
Unfortunately, some popular sizes do get sold out quickly… They are always happy to check in the back, but it’s a slim chance there’s the size you need left…

This is the place to get your Adidas gear. They have most of the hard to find gear, like their new Boost running shoes with the complete range of sizes and colors. That’s what I picked up here.
Unfortunately, the Boost shoes were not as comfortable as my old AdiStar, nor were they that much better than my AdiZero Boston 3, so I went back to return them after a trial run. I distinctly remembered asking them about their return policy when I picked up the shoes (ordered over the phone) and they said it was OK to run on them and I had 30-​days to return them (how else could you try out very expensive running shoes?).
When I went back to return the shoes, the salesperson behind the register was a little hesitant and he had to ask the manager. At first, the manager, Angel, said that the store policy was the return merchandise had to be in resalable condition. I was thinking to myself, «oh no, here we go again»! But, to my surprise, after I explained what I was told about their return policy when I picked up the shoes and without me having to make a big fuss, the manage, Angel, said that he would make an exception and allow me to return the shoes. That’s customer service.
Angel, I am really a big Adidas fan, not only do I have your shoes, I have lots of other Adidas running gear.

While not the biggest Adidas store you’ve ever seen, this store has a great selection of shoes, workout gear, and soccer apparel. There are a ton of staff members here — including a dude kicking around soccer balls — who were helpful in getting me a dressing room, but the checkout area was pretty much vacant.
Although I came just to browse, I found a nice anti-​Nike, anti-​ManU shirt on sale that I just had to buy. Good stuff.