T-Mobile

Alyssa Theimer was fantastic. We waited a while to be seen but she was so friendly and checked up on us. After a brief wait she helped us with Jumping into new phones. She was so polite, professional, and very helpful. My wife and I were in a rush and she worked fast to get us on our way with new phones. I came back today 3−28−16 and she helped me again with getting my old phones on their way because I had no idea how to do that. Best customer service I’ve experienced in a long time. Thank you Alyssa and
T-​Mobile. T-​Mobile is lucky to have her as an employee!

Went in today just to pay a bill. I guess everyone was on lunch because there were only two employees there. One woman looked like she was actually helping someone, but another young lady was taking her time talking to her customer about TV shows which is all fine and good but he was done with his transaction or upgrade or whatever. And there was a line of people waiting besides me. I get customer service and talking and making customers happy but come on, show some sense of urgency. You got a line! Meanwhile, two or three other employees went in and out of the back. Were they on the clock? Who knows. Then when I paid it was in cash and she didn’t even have enough change. So unfortunately these folks fail today.

Worst experience ever.
Terrible customer service.
So upset that I settled for this bull shit phone company.

horrible customer service, just a bunch of liars, they promise you the world, and they cant deliver, them when I call customer service, and they play the call customer service/​go back to the store game… just horrible .STAY AWAY FROM THESE BUNCH OF LIARS

Frustrating experience. I used the new Jump plan to upgrade from my old device to an iphone 6s. It was great at the time, but I’m getting married and my financial situation is changing. I’ve had the new phone for about a month and what I wanted to do was return the device which is in brand new, perfect condition to stop the 15 $ a month payments and put an older phone back on the account. They were unwilling to do that, citing that I had signed an 18 month lease in which I can upgrade 3 times a year by simply turning my old phone in yet I can’t just turn the phone in the phone to stop the payments.
I HAVE to upgrade or finish the 18 month lease. They claim to be the uncarrier but this is the exact same thing as a two year contract and the kicker is that it costs 750 $ to get out of it whereas an ETF for a two year contract will run you about 350 Give or take how many months you’re into the plan.
Very frustrating experience and both managers at the location couldn’t help me, telling me to call retention to see if they could help me out. Maybe I’m being demanding but I really feel I should be able to turn the phone in perfect condition back to the company to back out of the payments if I’m able to upgrade to a device at will by turning it in. Right or wrong, it’s my opinion and I’m sticking to it. Be aware that t-​mobile is indeed under 2 year contracts as well and they aren’t the uncarrier.

Place should not say they have a phone in stock and make me drive 20 minutes to go there and then said they don’t have it and they never said it, this place blows

I’ve been to several different locations and everyone of them tried selling me a phone i didn’t want. Then I walk into the santee location just to ask a few questions about the new phones that had just come out. The sales rep (Ashley) was very helpful. Answered any and all questions I had about the new phones and accessories for them. I explained i wasn’t looking to buy that day, but upgrade a couple of phones in my family plan soon in the near future. She didn’t mind continued to be extremely courteous and helpful.
I returned to the santee location about 4 days later. I walked in during their busiest time of the day. After waiting in line, a new sales rep (I believe her name was Anna) approached me and asked how she could help. I explained to her about the phones I was interested in. She assured me that they had them both in stock.
Great customer service from both representatives. The knowledge, efficiency, and teamwork from this location was great. Those are the type of employees corporate companies thrive for and model their customer service from. Thank you Ashley and Anna. Keep up the good work.

I was very unhappy with the customer service at the Santee location. I went in to talk about a few problems I have been having. After I tell the guy what was wrong the only thing he says to me is… well I will get customer service on the phone and you can cancel your account. He didn’t even try to help me out. So needless to say I did cancel and switched to another carrier. T mobile has a few good perks but their coverage is horrible

Great customer service! They were all willing to help and were full of information about the phone I wanted. Manager Jordan G was beyond amazing and his team Ana, Calvin were great at there job as well and very upbeat. I will never go to another t-​mobile store because I know I won’t get the same customer service. If I could give 10 stars I would!!! Thank you guys!

They never fail to disappoint. Misinformation between stores and 611 all the time. Worst customer service!

I needed a SIM card for a phone and l went to this Santee store. It was under $ 10 and I paid with cash but they told me I needed an I.D. and they went into my t-​mobile account. The salesperson told me I had to have an account with them to buy anything.

my family and I went into the store location we ran a credit check to see how many lines when you get approved 4 & I make sure that we can get approve o down we looked over the phones and everything we then decided to go to dinner and think it over and we had decided not to go back and to stick with Verizon Wireless because for what we had and what we were getting there’s absolutely no difference cost so the salesman that helps my family and I took it upon himself to activate phone lines in my father’s name and send us a bill for $ 140and then lied to the store manager saying that was what we wished to be done if we truly intended that then why didn’t we leave there with phones and why are numbers not ported overyou can quickly tell that they work on commission and the salesman was only trying to get a bigger paycheck and then worry about it being corrected later on and why would you ever want to switch from Verizon Wireless which is the best to tmobile which is about as half as good as coverage and pay the same amount

4÷18÷14 I called ahead to check on phone availability and they had the phone I was looking for. I drove down there to buy it and there were about 6 people ahead of me. They had 4 sales people on the floor and one of them took my name and said it would only be a few minutes. Close to 20 minutes later, I asked how much longer and finally got some help.
I said this would be real easy, I called ahead and Im here to buy this phone. No problem, lets get some info. This kid takes my ID, additional info and my SSN. After he got all the info and started to open the account… NO PHONE. «Oh we just sold the last one». Alright so I wasted a trip and over 30 minutes for nothing at this store. I decided to try Costco down the street.
Costco had it and tried to activate the phone for me. They couldnt do it because this santee Tmobile store started an account for me but didnt complete or close it. Costco had to call them to try and get them to forward the information and they were not very helpful. The costco guy ended up having to call Tmobile direct support to fix it. They literally wasted my time beyond my visit and I didnt even sign up with them!
I think TMobile is a great choice right now for cellular, but I’d avoid this store from now on.

Every time we go into this store, we are lucky enough to always get Jennifer. She knows what shes talking about and she is always so helpful. Thank you for always giving us great customer service!

Wow, I can’t believe the salespeople at this location. There were a couple customers ahead of me so I decided to peruse the phone selection. I noticed one of the salespeople nearby, but he seemed too busy to assist so I continued waiting. While I appreciate that he didn’t pester me, it would have been nice to ask if I had any questions because I was struggling to use one of the model phones. Also, I’m surprised he didn’t notice someone’s bright blue wallet and receipt sitting on the counter that he appeared to be cleaning… I had to bring it to the front.
So I go back in line and who is there to assist me? Busy guy. He doesn’t even bother looking at me when I’m asking him questions and continues staring at his computer. I wanted more information about the one-​time promotion tomorrow (Sat ²⁄₁₁) in which all 4G phones are supposedly free and practically had to force information out of busy guy and another salesman such as:
(1) You must enroll or upgrade to an unlimited plan to qualify; since I’m part of my family’s plan we will have to enroll 2 out of 4 in the unlimited plan. However, he didn’t provide the exact cost.
(2) The phone is free AFTER mail-​in rebate, so it will likely cost between $ 200-​$ 250 up front
(3) There is a one-​year manufacturer’s warranty and a protection plan neither salesman explained which costs $ 7.99/month
(4) If you’re dissatisfied and decide to exchange the phone you have 30 days and will have to pay a $ 50 restocking fee
(5) It’s best to arrive early in case the phones sell out
I’m tired of my aging Blackberry (my first and only «smartphone» so I’m kind of attached), but nervous about switching to the sleeker iPhone competitors due to my lack of touchscreen experience. I wanted someone to show me the features of the best models, and the salesmen failed to show me how they work or answer any questions. My mind is pretty set on the Samsung Galaxy S II but it would have been nice to hear about other options from an alleged T-​Mobile phone expert. Thank goodness for CNET!
Hopefully the phone kiosk at Costco does the same promo tomorrow because they are much friendlier and more competent than these guys, don’t charge a restocking fee, and offer a 90 day Costco warranty for faulty devices in addition to the manufacturer’s warranty.

I was with Sprint, and my contract had expired, and for the four years beint with Sprint, I was never impressed with their customer service, so I decided to go elsewhere… but I put it off and put it off… and put it off a little longer! Let’s face it — signing up for a cell service is pure TORTURE! The wait, the hassle, the haggle — the eyes of 20 other waiting patrons boring into your skull because of all your questions… but finally, after dropping 50 calls in one day with my sprint phone, I decided I just needed to go and hash it out and sign up with a new carrier. Tmobile rates were the best and with their wi-​fi feature, I knew my calls would never drop.
Expecting a huge headache, I fortified myself with my kindle and a tall starbucks, and with much trepidation, entered the store…
oh my word! It was wonderful! The employees were super helpful, patient, friendly, knowledgable, I could go on and on!!! I know that whenever I have a question, I will call this store and this store only. :) Thank you for the awesome customer service!

My girlfriend and I stopped in at t-​mobile yesterday to browse their plans and phones with no intention of really buying anything. We had just cancelled our plans with ATT and Verizon and were looking to get a new plan together on sprint, but we thought we would stop in and just compare before we made our decision.
We were happily greeted by Jennifer when we walked in, which was nice, because at both verizon and att they seem to want to jot your name down on a list of people to be helped and have you wander aimlessly while until you’re beckoned by someone at a service kiosk. We told her point blank we were in the market for a new plan and it was between them and sprint and we wanted to see if they could beat what sprint had offered us.
She showed us their family value plans and after explaining the pricing and what would be offered, we were amazed that she not only beat sprints price, but was able to give us a discount because of where my girlfriend works. And i’m not talking about beating the competitors price by a small margain, we were able to add insurance to both lines AND still pay 10 dollars less than the closest competitor.
The sign-​up process went very quickly. She was able to assign us both new numbers only 1 digit apart from each other which like we mentioned to her, and provided us with an overall better customer service experience than I had ever had at AT&T or my girl had at Verizon. Needless to say, we are VERY happy at this point, and cannot recommend going to the T-​mobile store in Santee more!