Sleep Train Mattress Centers

Husband and I came in, just looking, on the Monday of Memorial Day and encountered Frank. He spent a lot of time talking to us, about our sleep habits, what we liked and disliked, and how our present mattress fit us. Then he started showing us mattresses that he thought would work for us, and working from our preferences, worked his way down the list of mattresses that seemed to work for us. We were pretty set on #2 being our pick when approx. 3^rd from the end of the list he thought would work for us, we found THE mattress. We pretty much knew when we sank into it. Interestingly enough, it was the least expensive mattress there, and even though our next pick was close and well over a thousand dollars more expensive, Frank never tried to upsell us or change our minds. We went from «just looking» to buying … an entire bed! I’ve held off on this review until we had a good chance to try the bed, and the chronic pain we had in our shoulders and hips from pressure is gone. I highly recommend Frank and the store, and I’ve already passed his name along to a couple of people who are looking for beds as well.

Went in Tuesday after work at 7pm. Was helped by Mario. Can truly and honestly say he was really helpful, patient, considerate of all my needs. Previously I went to the other mattress nearby, the gentleman there wasn’t like Mario. He was inpatient and pretty much did not take me serious. He didn’t understand that us like customers, we don’t know what they know. Mario helped me with everything I needed, answered all my questions and really went the extra mile.

I came in on Memorial Day after shopping around at Jerome’s. Jerome’s was a zoo and I spent twenty minutes in there without anyone acknowledging me or asking if I needed help. I came into sleep train and was greeted right away by a gentleman named Jerry. He was very helpful and helped us find the perfect mattress and pillow in less then the amount of time we spent walking aimlessly in Jerome’s and we walked out very pleased. It’s been almost two weeks since we got our new beauty rest mattress and the technigel pillows and I’ve slept through the night every single night since which is the first time I could say that in YEARS! Overall I was very pleased with the product and the service of Jerry J. Would definitely recommend checking them out. Oh and they price match so you have nothing to lose!

My wife and I went in and got the help we needed. Frank did a very good job of informing us while at the same time looking out our needs. I would definitely recommend.

We purchased our mattress and tried it for our trial period. It ended up being too firm and we went back in to try and figure out what new one to get. Frank Cardo was the only rep in the store at the time and was politely juggling all of his customers. When he got to us he made sure to ask all of the right questions to ensure we purchased the right mattress. Frank was right and we ended up with a much better mattress for our needs! Thank you Frank for all of the time you took with us to make sure we left happy!

We were blown away from the exceptional service Marco P. provided. He was attentive and very kind, he also spoke Spanish which made our purchase and answering questions easier.

I needed a bed for our back room. My husband snores and he and I trade off sleeping back there when it gets loud. I wanted a nice mattress since the one we had was over 25-​years old. Store Manager Magdi Ahmed greeted me immediately and inquired about my needs. I was switching from a queen to a full sized mattress and I was obviously looking for quality at a very decent price. Magdi explained the different mattresses and told me to go test drive various kinds. The first one he showed me ended up being the one I wanted and he worked with me to get the best deal possible. The deliver was scheduled for the next day and they even called with an earlier time that morning. It was awesome. The guys were great about setting the bed up and were super courteous. Exceptional service from Magdi and delivery. Would definitely buy another bed from this store.

Just bought our first mattress and had the pleasure of doing so at this location. we were greeted by Mr. Tommy Chun. we were prisoners of a taco bed that folded my fiancé and I into it. Tommy took us through the process of finding the right mattress was extremely accommodating and patient showing us the different options.
I would recommend this store to anyone and everyone that needed to replace an old mattress. all of Tommy’s coworkers seemed pleasant as well and I’m sure they would be just as wonderful as he was. Brian joked with us as well and Jerry was helping someone while we were being helped. all n all they are an amazing group of gentlemen that are knowledgeable and wonderful to work with. thank you Tommy for the great first bed buying experience. sorry Brian had better socks though

We purchased a new queen sized mattress and box springs back in October 2015. Oscar was the one who helped us and he was very helpful and not pushy. He explained the different options and how each brand of mattress and what the differences were for each one. We did not feel rushed at all and felt that we got a good deal. When they delivered our mattress we found out that our old headboard would not work so we went back to the store and Oscar was there to assist us again. We were given a discount on one of the headboards in the store since it was a floor model but we wanted it that same day. I highly recommend this Sleep Train mattress store.

Went in looking for a twin mattress for my the year old and hoping to have it that night. The warehouse closed in 30 minutes and the store I went to didn’t have the one I wanted in stock so he called around to other local locations and found me one to take home that night. Really great service. I’ll be back for any mattress purchases in the future

Came in around 1230, bell rang when I walked in. Salesperson was in their office what at first sounded like being on the phone and then it switched to what sounded like a movie playing. Looked at different mattresses for at least 15 minutes, ready to buy one but had questions. Still no attempt at helping me or even acknowledging the fact they had a customer in their store. There was no one else in the store at the time, no excuse for that. Bell rang when I walked out.
Was really trying to avoid going online and wanted to support my local stores, but not this one. At least acknowledge me when I come in ready to spend 2k.

Oscar was great! I’ve been here 3 times and each time was a fabulous experience! I’d recommend this store to anyone. Deals and customer service are awesome!!!

I highly recommend Sleep Train. The staff at the Santee location were great at helping me find the perfect mattress and didn’t try to upsell. Delivery was smooth and they set up my new bed very quickly.

So far so good! We walked into the store and was greeted by Mike, He listened to what we needed and wanted and took the time to show and explain everything in the store. He was so helpful to find us something that was within out budget. Mike is awesome! Thanks Mike.

David helped us find the right mattress for us. He was very patient and informative. Plus the delivery men were very professional. Showed up on time, had clean shoes, and set up quickly.

Awesome service great prices the girl that works there Angie she is really great patient and helpful and their manager Magdi is very knowledgeable and just wants you to get the right mattress … I would recommend this place to anybody who is in the market for a mattress

I have to admit, I was a super easy customer. I have chronic neck and back problems and have not been sleeping well. I wake up in horrible pain. I went in with the attitude that money was no object. Two nights on the new bed and I woke up refreshed, with minimal pain. I slept through a helicopter search last night. I’m a light sleeper… so I thought.
Angie was very helpful. I actually went in three times, before making the purchase and there was absolutely NO sales; just information. First to look, second to ask more questions and finally with my husband. I took him to the bed I wanted and that was that.
They delivered the same day. We had a problem with one of the legs to the bed, so a technician brought a new one and fixed it promptly.
This store is convenient to everything. It’s clean, inviting and the staff is very friendly.
Go buy a new mattress and make a donation to foster kids. You will be happy you did.
Thank you, Sleep Train!

Was helped by Scott, assistant store manager. He was knowledgeable about the mattress I was interested in and helped answer all my questions in an honest and straightforward manner.
We negotiated a fair price and I left feeling comfortable after having made my purchase.

We went to the Santee store to begin shopping to replace our 15 year old mattress. We were greeted by Kevin and he began the process of helping us select a new mattress. There was a lot of bed hopping as we tried coil, foam, and hybrid mattress from hard to soft. A couple hours later we selected a mattress we both agreed on, and decided to go with the split king with individual adjustable head and foot positions.
We asked for delivery a couple days later and Nick and Ben showed up as scheduled. They removed the old mattress set, gave us a couple of minutes to vacuum the area, and then setup our new bed. It was raining out and they made sure to wipe their feet each time they entered the house. After setting up the beds they briefed us on the operation of the remote, the 100 day satisfaction guarantee, and insured we had the product and guarantee information we needed.
Definitely a 5 star experience!

I was having terrible back pains and so I thought it was time to check out a new bed. I went several places and got several comparable prices, then I went to Sleep Train. I really didn’t expect much, but Kevin was very knowledgeable. He asked what I wanted and then put it to a little test. I knew the mattress when I tested it out.
Now the hard part. I am always the advanced party to any big purchase, but what would hubby pick? took him through the same mattress test and guess what he choose the same mattress (first time in 30 years). So the sale was on.
We had the bed delivered on Sunday. The crew that delivered the bed was very professional answered all my questions and place the bed exactly where I wanted it. We had a wonderful first night of sleep. Thanks Kevin!