Purewood Furniture

The customer service was horrible for me at this store. I bought milk paint last week. I never opened it and decided that I would like to change the color. I brought the unopened cans to the store to make an exchange. I was told that he does not typically make exchanges. I said to him, «You can see that this has never been opened. Why would you not exchange it?» He asked if I had my invoice. I did not. He then told me he would not exchange it without the invoice. I asked him, «Do you remember when I came in and bought this?» He remembered. He also pulled up my invoice quite easily with my phone number. He finally conceded and said that he would make the exchange this one time. He used the «this one time» phrase three times. He would not include the unopened glaze I bought with the exchange. He also complained that since he did not have the color in stock that I wanted that he had to order a full case and that it would take 2 – 3 weeks. I get that but he did nothing to indicate that he wanted my business., I felt so uncomfortable and like such an imposition that I took my paint that I wanted to exchange and left the store. I own a business. I would NEVER treat my customers as if I was doing them a huge favor when they are the ones who are providing food for my table. Especially if I remembered that person and the product had not been opened! This is unfortunate for him. I have 4 large projects to paint and I was going to buy my paint from his store. There was also a large piece of furniture in the store that I noticed last week and I was going to buy it. His lack of customer service skills just lost him good business. Rather than support this local privately owned business, which is always my preference, off to Rockler’s I will go for all of my milk paint.

I am so excited to be writing this review!
After a ton of research on wood types and chemicals, my husband and I purchased a gorgeous king size, hardwood mahogany platform bed. It was exactly what we envisioned in a sexy, modern, yet cozy bedroom. We paired this with a soft, down comforter and beautiful linen sheets.
Only major drawback was that the company we purchased the bed from only specializes in the bed itself… which means no nightstands, dressers, mirrors etc. We were stuck. I went to every possible furniture store in San Diego hoping to find something that would compliment our gorgeous bed and I became exhausted looking. Our platform bed was a unique size in height and nothing I found even came close to complimenting it… in fact, it would probably take away from the beauty of the bed. This is also aside from all the chemicals and crappy particle board used in almost every single furniture store out there.
My husband and I were on our way to do some more furniture shopping when he saw Purewood from the corner of his eye. He suggested we just stop by and take a look…
Fast forward a month and a half… and here we are. Don was amazing. He was patient answering all of our questions. He custom made our set from scratch and it was exactly what I wanted. Height, width, cutout details, curve detail, number of drawers… everything was exactly how we planned it and exactly how I wanted it. The hours we spent discussing the details was well, well worth it.
Don only had a small sample block of the color of our bed to work with, yet he followed through better than I could have ever imagined. He matched our entire set to bring out the beautiful browns and reds in our bed and I was jumping up and down when he delivered and set it up in our bedroom. It was breathtaking. Pictures do not do the actual product justice. Our mirror is still currently being worked on because we wanted a large size but Don even kept his promise to deliver everything else in time for my in-​laws’ visit.
If you want quality furniture, this is the only place I recommend in San Diego. I’ve gone to every possible place and Purewood Furniture, Don and his team are the only ones I’d ever buy furniture from again!

This is one of the finest small businesses we’ve encountered. We initially purchased four large standard-​size unfinished bookcases. The quality was excellent and we were really impressed with Don’s professionalism and attention to detail (not to mention how he and his assistant maneuvered the bookcases upstairs without a scratch or smudge on the walls). It was a great experience, so we went back a few weeks later to have a custom bookcase designed and built for our television. Don’s design aesthetic is exceptional and in a few minutes he’d sketched exactly what we wanted. We thought the price was extremely fair and this time, Don did the finishing. When he delivered the bookcase, we were blown away! It far exceeded our expectations and is a gorgeous piece of furniture. It was also completed earlier than promised. Don is one of those special business owners who deserves great success — he does everything right and with a large dose of class and style. Don’t consider looking anywhere else. Purewood Furniture is the best!

Don and Purewood Furniture is the best, and from now on I wouldn’t buy furniture anywhere else. The quality and price is very good. Don also provides excellent customer service and really cares about the quality, paying attention to detail, and making small adjustments so that everything fits perfectly. Big furniture stores such as Living Spaces sell furniture that is not cheap, and not good quality. Their furniture has some particle board wood and not solid wood faces. A lot of Costco furniture is Made in China, which I do not trust since their stains could contain lead or other harmful chemicals.

Don is the best. Purewood furniture has done some custom pieces for us and we loved them.

We recently bought a home in Fletcher Hills and immediately did a remodel on the interior. Our old dining room set did not match the new interior so we needed a new one. My husband found Purewood Furniture on Unilocal and we couldn’t be happier with our purchase! We bought the larger dining table with the built-​in leaf, along with four chairs (two each of two different styles to get the mismatched look). we chose a whitewash finish to go with our interior.
When we ordered, I explained to Don that we had a very small window before my family arrived and asked if there was any way that he could get it done in time. He checked his current and upcoming orders and then told me he would do his absolute best to make it happen. Not only did he get it done with a few days to spare, but we LOVE it! The craftsmanship on the table and chairs is perfect and the whitewash is perfect! Don had it set up in the store when we arrived to pick it up so that we could see the finished product and he helped us load it up to take it home. We couldn’t be happier with the table and chairs, the service, or the whole experience!

I had a very good experience with Purewood Furniture. I choose a large bedroom dresser and a TV stand for my living room. When the dressers stain didn’t come out as I expected he immediately gave me other choices and went ahead and made me a new one, WOW! He also went out and purchased the paint for my TV stand with my paint sample. I thought for the price and quality it was more than fair. I love both my dresser and TV stand and they look beautiful! Thank you Don for being so professional and easy to work with.

I cannot say how happy I am that we did business with Purewood. Great prices, great products, and excellent customer service.

Purewood is the best hidden gem in San Diego County. We were looking for a bedroom set and found it at Purewood. The cost is affordable and Don even gave us a discount since we ordered an entire set. Don was very helpful and professional each time we went to the store. The store itself is simple, but catalogues of furniture are available. When Don and his crew delivered the furniture they were mindful and careful of our home and the furniture. We were very impressed. I would highly recommend Don at Purewood for pure wood furniture.

We have been shopping for a dresser and a chest for months. When we finally found the perfect pieces the color would not work. Fortunately they were available unfinished and Purewood was listed as a dealer.
Don, the owner, was great about explaining the staining and sealing process and has good samples of the various stain colors on the different types of wood. The color choices were more than adequate. He allowed us to take several home so we could choose just the right color.
We placed our order and it was ready at about the time he said it would be and delivered at a time convenient for us. Best of all we are absolutely delighted with the finished product.

So I was a little scared to drive out to Santee and get a custom piece of furniture made but I had to because nothing in the stores would fit. I am SO glad I did! Don was very detail oriented and professional and the media piece looks AMAZING! Great craftmanship throughout! I spent about $ 1600 for a huge 3 piece set and in stores it would have been $ 3 – 4,000 for sure… why do I know? Because I looked! I am glad a took the risk on a local company and just goes to show that handmade and custom is always better!

The prices are fair, the service is awesome, and the product is better than you would imagine. Forget those chain furniture stores and check this place out. After looking at dining tables for over a year I stumbled upon this place and found the perfect table within minutes that both my husband and I love without breaking the bank. Thanks Don! PS they do custom pieces as well.

I’ve purchased several items from this store in the past month and will be back for more items in the future, I’m positive. Each time the owner was very helpful and took the time to talk to me about staining and painting the furniture since I’m a diy’er. He also took the time to make copies of items I’m interested in from the catalogue. Not pushy at all and offered ideas. I just replaced a cheap play table with storage and chairs for my boys… if only I had purchased solid wood furniture in the first place! No more wasting money on cheap furniture– this place is my «go to» from now on.

The owner of Purewood Furniture was very helpful. He makes a quality product for a very reasonable price. It was available very quickly. When I couldn’t fit the item in my car he was very nice about it and arranged to have it delivered. I highly recommend checking them out.

Nothing short of 5++++ stars! This store is great! Helpful associates, great prices, wonderful beautiful furniture! I have been a customer for a couple years and plan to return shortly for a new toy box!

I came in as a new customer to get a custom closet dresser made. Don has been nothing but awesome in his customer service, knowledge of his craft and timely-​ness. Even when I screwed up dimensions, he worked with me and was cool about getting it fixed.
Seriously, don’t go anywhere else. Support your local businesses and economy and get furniture that will last you a lifetime! I can’t recommend them enough. :)
I will definitely buy from them again!

This is an awesome place! We have purchased several pieces from this store and we couldn’t be happier! We have done the staining ourselves and we love it. They were very helpful and gave us a lot of staining tips for doing it ourselves.
We will definitely be purchasing more furniture here — they do great custom work and it’s very high quality. Highly recommend!

So glad we found this place! The showroom is a bit small but they do have some great stuff. The amount of stuff you can order is huge though! Assembly is free and it comes unfinished (although, i believe you have the option of paying extra and having it finished). Its all fantastic, solid and really good quality furniture. I don’t think we will ever buy furniture from anywhere else again!

This place is great! In a world filled with cheap IKEA furniture you can go here and get something made 100% of wood.
Now this is not a place to come for quick in and out shopping. Every time we went in there was only one person there (the owner), and custom ordering anything takes time. They have items there that can be purchased off the floor same day, or you can customer order basically whatever you want.
The guy was great and custome cut shelves only took a few days.

If you have a vision, or even an imagination, and need furniture this place is for you. They specialize in solid wood furniture pieces for you to take home and stain. In addition to the 5 piece patio set I couldn’t pass up the unfinished stool ($ 49), side table ($ 49) and bench ($ 150). Don’t see what you like on the showroom floor– they also make custom pieces so it doesn’t hurt to ask.
On a side note, they offer military discount for active duty.