Lowe’s Home Improvement

Very disappointed in the service received from Lowe’s Santee Store. I called a week ago to have my appliances delivered today 1÷15÷2015, both my husband and I took the day off from work to be here and when I didn’t receive a schedule time last night, I called this morning to be told I wasn’t scheduled, that they had scheduled me for the 25^th and their trucks had already left for today but they could see that I had called for the 15^th delivery. So not my problem but has become mine. Will be taking my time next Tuesday to be here for the promised delivery. I feel it should be their time wasted for their mistake not mine.

Customer service FAIL! My husband asked for a scrap of pressure-​treated wood so we could visualize stain colors for our deck. He was told that there were no scraps, which wasn’t the issue. The problem came when the employee said within earshot, «F+x$!ing people, always tryin’ to get stuff for free.»
Who treats customers like that? Lowe’s employees, apparently.
Too bad, since we have a $ 15K flooring project and now won’t even consider them for the purchase.

Every time i’m here people offer to help. Always friendly service.

I usually shop at another big box store: however, I was drawn in by the potential purchase of a wine fridge.
The appliance section looked as if a bomb had hit it. Well. At least with a bomb, there’d be a wreckage pattern. There was a desk, a phone, some boxes, a pile of used display equipment.
We wandered. We found a helpful sales clerk. Scratch that. We found a clerk who stared at us from behind a glass case in the kitchen section. We smiled. She looked down. We walked all the way around and were not greeted. We asked about fridges. We were told to go to the appliance section. We explained that the appliance section was in disarray. We were told to go to a different section of the store. There were no wine fridges there. Finally, a computer was utilized. Yes, there were some in stock.
Go to the appliance section, we were told. Some one will be there to assist.
So we went, again.
And we waited.
I actually went to the phone in that section to attempt to call someone.
No one arrived.
An employed scurried by: we snatched him up.
We were given answers and finally, were assisted.
If you have a choice for stores, this would likely not be a good one.

Horrible place to be, work, drive by, talk about, look at, etc…

Do not come here if you need kind of customer service. You will be waiting a long time.

I went back after my first purchase of building materials to make sure it wasn’t me or the employee having trouble with contected speech or my hearing and attention to detail.
I returned and received the same problem with various employess, who couldn’t measure a lenght of cord because he wasn’t allowed to carry a tape measure. (stupidist thing I’ve ever heard) or the other guy who didn’t hear my request because he never stopped saying «huh uh huh uh” — -that’s not how one listens…
I couldn’t wait to get out of there and after my purchases, I was overcharged by someone else.
Never again.

I went to this Lowe’s location after work today (5 pm) to buy some safety glasses for my husband. Had no idea where to look, started in tools. An employee in that section was able to take me to the correct section, and found the exact pair I was looking for. Super helpful :)

Lowe’s always has what I need. Friendly staff willing to help locate anything in the store. Keep up the great work Lowe’s!!!

Dear Lowes of Santee–
On June 3^rd, 2015 I purchased a new economy dishwasher from your store. The delivery and set up process was a mess, as the 3^rd party company was terrible to deal with, but finally it got delivered. About 3 weeks into the purchase, my tenants at my rental home complained that the dishwasher wasn’t doing it’s job of washing the simple dishes and my tenants would have to clean the dishes before putting them in and after taking them out, by hand. They called Lowes and were advised to use a special kind of soap for the model, and that made a difference for all of about 4 days. About two weeks ago I got another complaint that the dishwasher still was not doing it’s job and it turns out a part within the dishwasher had corroded through the heat cycle. Here it is a little over 2 months from purchase and since day 1 the dishwasher has not worked properly. When I initially called Lowes to see what can be done I was referred again to the 3^rd party service who has to first come out and assess the problem. We called the Lowes 3^rd party service on August 4^th and set something up for August 12^th from 12−6pm. There was an earlier date scheduled, but the delivery company once again had to cancel it last minute. So, yesterday my tenants took off work, to wait around for the technician and no one called or showed up until 8pm at night, mind you this is a family of 4 with two young children. The tech finally came out and literally spent 30 seconds in the home, and said the next step is to order a part that would take 5 – 7 days and that we have to be the ones to call and check on if the part arrived and re-​schedule.
This has been NOTHING BUT A HASSLE FROM DAY 1, and I feel as though I deserve some type of a refund on my purchase of what I thought would be a good standard working dishwasher and delivery service. The dishwasher hasn’t worked from practically the time of purchase and I have had upset tenants who are requesting a rent reduction so now on top of non working «new product» I have to come out of pocket even more by lowering rent. I called Lowes of Santee store today to explain everything that was going on, and I was told by a Manager that I could purchase a new dishwasher (so spit out another $ 400+ bucks) and someone could come out to pick up the current one and once it’s returned to the store by your terrible delivery company, I will get a refund. Let me ask you, am I really suppose to spit out more money on the spot and then hope the current dishwasher will get returned and wait on my refund? While I appreciated the idea, that seems odd to me.
I’m basically left with the option of having to re-«purchase» a new one and hope that the terrible delivery company will come out and install and HOPEFULLY return my current one to the right store, where I was told over the phone I would get a refund OR I have to take my chances that this new part that is going to be ordered will solve the problem, although I’m sure only temporarily.
I can also honestly say that while everyone at the store level has been fairly pleasant to deal with, my business will no longer continue at Lowes due to the terrible delivery and technician 3^rd party vendors you work with. They never come on time, they waste people’s time, and it does nothing but pro-​long the process.
I should mention that back in December of 2014, I also dealt with a similar issue on a new stove purchase, where the delivery company brought the wrong stove, no hook-​ups that were purchased… it’s been truly nothing but a pain and as a Landlord, I’m left forced to reduce rent for tenants creating somewhat of a hardship on myself as I count on my rental income. I used to be a huge Lowes fan, but not anymore. You need a better system of how to fix things quickly for customers, especially when it comes to large costly new appliances, one shouldn’t have to be the middle man with the terrible 3^rd party vendors you use.

Their delivery service is really whacky. I ordered a big item and had to reschedule delivery. Actually, I rescheduled twice over a couple of weeks, but I got a call from the delivery company and they were set to delivery on the initial day that I had rescheduled from a long time before. I’m totally not trusting them to come out on the right day. I also have called the store and had no one answer. It just rang and rang and rang. That was during business hours.
My latest series of phone calls I tried to call 3 times and got no answer. Then I finally got an operator and they transferred me. No one answered in customer service so they tried to transfer me again. This happened 3 times!
I ordered from another big home improvement center and didn’t have these issues. Delivery was scheduled online and the delivery company was very concerned about their professionalism.
My Lowe’s delivery did arrive but in a blank white truck driven by a couple of guys. It kind of reminds me of how Best Buy delivers things, but that’s another story.

Went to this Lowes this past Sunday shopping for a stove top, and the lady in the appliances department, says they don’t have catalogs to look at, and said we could go to Home Depot to shop. And she proceeded to tell us she regularly shops at Home Depot …REALLY, we were shopping in your store.
Makes me never to was to ship at Lowes again.
Bad customer service.

Although I do more shopping at their major competitor (Home Depot) there are some thing’s that for price & quality that cannot be beat shopping here. The same is said true for the other way as well, but in this particular experience… read on.
Shopped for floor & wall tile at the HOME DEPOT store (s) and not only was their selection terrible at different locations but so was their stock on the items I might have considered with no ETA on a refill.
One thing was for sure in my trek for the products on this home project, over priced buck to buck higher at Home Depot fit flooring & tile.
As always, when shopping — be sure you check product as well as price throughly before your purchase.

We are frequent Lowes customers, we even have a Lowes credit card. But that may change after our experience buying a new dryer from them.
Their delivery company is horrendous. Can’t confirm delivery times. I called and asked for a time when is be home after receiving an automated delivery confirmation after placing the order. The operators are apathetic. So, after going back and forth with them I finally settled on a Saturday delivery. Got another automated confirmation for Saturday delivery.
After our delivery window passed Saturday, I called to see if they’d be out later. Only to be told they might have cancelled delivery and to call the store. I spoke with Jenna, assistant manager at Lowes who told me «someone» called and cancelled delivery saying I wasn’t ready to accept the appliance until June 30. My bet is that «someone» was the operator at the shipping company being malicious. I confirmed with Jenna that the dryer would be delivered Sunday (today) and installed. I expressed my concerns about the shipping company and was told they get many complaints, but have no power over switching shipping companies as a local store.
The dryer showed up, but I was told it couldn’t be installed because we hadn’t purchased new connectors. At no time in this process was I told that was their policy. A call to Oscar, the manager, confirmed that was the case. Nothing they could do because drivers don’t carry parts.
I will NEVER buy an appliance from Lowes again. You shouldn’t either.

WORST SERVICE EVER!!! DO NOT BUY APPLIANCES FROM ANY LOWES STORE!!! $ 8000.00 for appliances that are damaged, missing or just not completely installed.
One star because you can’t give zero.
I purchased a full kitchen suite from Lowes on May 15, 2015. I purchased, a stove, microwave, dishwasher, refrigerator, washer and dryer. They couldn’t deliver right away as the refrigerator was not available and we chose to wait until June 2 in order to have everything was delivered together.
As it turned out, we still didn’t receive all the items together as the dishwasher and microwave could not be installed until two days later.
June 2, 2015; stove, washer, dryer and fridge were delivered. Fridge was badly damaged. We were first told we had «requested the damaged floor model» by the delivery team. When we disputed this we were asked to call the store to resolve the issue. I phoned 3 times, was disconnected twice and finally asked to speak to a manager on the third call. At this point I was finally told they will order a new fridge and it would likely be another 2 — 3 weeks before the new fridge will get to the store and then they will need to schedule delivery.
After continued dispute, I was told I would able to keep the damaged fridge as a loaner. It is in my garage not my kitchen. I was then told they could «schedule a service call» in order to move and «install» the fridge. But this would not happen until June 3, 2015.
I am now taking a second day off work to accommodate a service call that will happen «some time tomorrow». No idea when. Then a 3^rd day off for the install of the Microwave and Dishwasher and yet a 4^th day off for the Fridge delivery in a couple of weeks.
Let’s not forget that they didn’t include the already paid for gas conversion kits. So I get to go to the store tomorrow to pick those up before I can have my gas appliances (Stove and Dryer) installed.
We spent $ 8000.00 for appliances that will take a week to install now and then delayed install of our fridge.
WORST SERVICE EVER!!!
DO NOT Purchase from them if you actually want undamaged products or an on time delivery.

My wife and I went to Lowe’s today with the intent of purchasing a washer and dryer. We looked at the options and came to an agreement on the set we would purchase. After 30 minutes of waiting without even being acknowledged, we searched for an associate to help us. The associate said they would call someone to assist since it was not her department. We waited another 10 minutes and still nobody came to acknowledge or assist. Ultimately we left to give our business to another retailer and Lowe’s lost a $ 3,000 sale.
We stopped by customer service to share our experience. Even the associate at customer service said she herself would not shop there because the customer service is consistently bad. She did not attempt to call a manager but rather suggested we call the 1 – 800 # to complain.
We won’t return… and suggest you don’t waste your time either.

This place is great for home improvement stuff. Just have to find parking because between ikea and costco parking can be difficult.
I like that their store is cleaner and more customer friendly than HD. I like that they have coupons at times.

I feel like the staff here could care less about customers at this location. They always seem miserable. I’ve had an ongoing saga with getting keys made there and even with a manager stepping in, it was very frustrating. I’ll take my business elsewhere.

I used to frequent home depot the most. They have slightly lower prices on some stuff for sure. However, there are some negative things that go along with going to home depot also Ive found. These are the reasons why i now frequent this Lowes store the most and I changed my habit.
Never crowded
Large selection with less sell-​outs/​empty racks
Always close parking at front, lumber or garden. Convenient
Clean and organized. Some Depots are pretty dumpy and tore up
Tons of unoccupied staff around for questions
wider isles and less crap in them
customer service — Ive had some nice experiences here (over and above)
large tool, paint, lumbar and garden areas — nice selections here
If Im in the neighborhood, I almost always go here now and so far its worth it. I do enjoy the pros mentioned above and havent noticed enough price difference to care.

We had to go order our Trex deck system from Lowe’s since Home Depot did not carry the color/​type that we wanted. I really dislike Lowe’s, we have NEVER received decent, let alone excellent service from them. Who do these employees think pay their paycheck? Do they think that the money just magically exists and is put in their paycheck each month?
Today’s excitement began at the Pro Service Desk, the lovely Vicky (sp?) asked us if she could help, she stopped my husband’s dissertation at «we’re building a deck», oh she says, «that’s Frank, Frank can help you with that, let me get Frank». So we waited 10 minutes and Frank appeared. Frank was frazzled and hurried, he also realized QUICKLY that he was the wrong guy to help us, you see Vicky didn’t have time to listen to what we really needed and missed the part of that the deck was going to be made from Trex, you see Frank is the lumber expert and he can’t help us. Now Vicky was present for all of this and heard Frank tell us that we needed to speak with Thad. Just as Frank said this Thad walked up and Vicky hijacked Thad to go look for a customer’s vests and they ALL disappeared. Vicky left the pro desk empty and went on a walk about with Thad and the other customer.
This walk about must have been a dangerous and long distance one, because we stood there for the next 40 minutes before Thad showed up (and that ONLY because hubby went and reamed the manager), the pro desk was left unmanned during this entire time. And Vicky never made it back, we don’t know if the alligators in aisle 10 or if the pythons in the garden section got her.
Now Thad had been warned that the «very angry» customer was waiting for him at the pro desk, so he came back head lowered and very apologetic. I have to tell you, once we got to know Thad we like Thad, but Thad and EVERY other employee at Lowe’s needs some customer service training.
I have yet to walk into a Lowe’s and get even passable service. Now we wait and see if they mess up our delivery of our Trex. Stay tuned…