Express Tire Auto Service Centers

For having Express in the name you’d figure the service might be a little faster. Waited longer than I should have, more than 30 minutes, just to get service. On top of that the clerk was rude. I understand people have bad days but when you work in a customer service position you shouldn’t take it out on the customers it just hurts business.

I was in Santee from Orange County and got a screw in a tire. I took it to Express as they were the closest to me at the time. Dean was very helpful and due to the location of the screw was unable to patch it. He gave me a great deal on a new tire and they were able to get me out of there to finish my trip within an hour. Great customer service and very helpful

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I have been here a couple of times and have been treated with the professionalism that is missing at other businesses. Chris and his team have your best interest in mind on every job they do. I was just there to get a tire repaired on my Tacoma truck and I was treated like an old friend. Express tire will have my business on both my truck and my wife’s Ford Edge. Thanks Chris. Your team is the best.

the Manager Chris was very helpful and the Tech Jon was amazing and very knowledgeable. my car was done in a reasonable amount of time. I would definitely return and recommend to my friends and family

Excellent service and great pricing. I brought my C300 Mercedes in — the fellas took car of me, did a fantastic job and pricing was ALOT better than the dealership to say the least. I then took my wife’s Rogue in the same day for servicing as I liked them so much. Highly recommend.

Quick and helpful. Great service. Will be a return customer. Unilocal Told me it was too short a review so hopefully this is better.

Awesome and quick service! The place was packed and busy but I was in and out quickly!

Free full diagnostic to help find exactly what was wrong. Friendly staff and very helpful!

Went in about 6 no one talked to me, about 610 the guy asked if I was in for über. Said no need oil change and said they were closed signs says 7 pm. This was around 615. Disappointed in the customer service

My experience here was great, I personally have to appreciate their hard work. The customer service was great, they were kind and efficient.
Especially Tech Miguel He is kind and has positive attitude always there to help all customers with different cultures. Every time I come here I feel like I am home. I will recommend this place to all my friends and families

I don’t understand why this business has the word «express» in its name.
I stopped by Express Tire yesterday and set up a 9am appointment for a vehicle inspection which I was told would take about 45 minutes… Upon my 9am arrival this morning, I was told that they would get me in «in a little while» and that the inspection would take «an hour or so». When I brought up the fact that I had an appointment and was told 45 minutes, I was informed that «that’s what we usually tell customers».
I was extremely disappointed not only with the fact that I made an appointment which they evidently couldn’t keep, but also with the poor customer service and terrible attitude from Dean at the front counter.
I would recommend getting Über vehicle inspections somewhere else.

My experience here was great, I personally have 0 compliants. They closed at 6 and I called at about 4:55 asking for an alignment. Miguel I believe his name was, was able to get me in. The customer service was great, they were kind and efficient.

I’ve been coming here for the last several years & if you want honest, affordable & professionalism, this is your place!
I came in for an oil change & was expecting a quote for new tires. Chris, the location manager originally told me 90 minutes but because they were properly staffed, I was in & out in 60 minutes. Literally when I showed up there was 10 people in line & the staff handled the pressure, no pun intended, awesomely!
So as I was saying before, Chris came with the quote. I was surprised when he said I didn’t need tires. WHATTT! An alignment & balancing is all I needed. When given the opportunity to take advantage of their customer, Express Tire took another route, honest.
Remember those places that would use high pressure sales? This isn’t one of those places. Express Tire actually cares about your situation & wants to work with you so that you have a safe ride.
I live about 15 minutes away & I’m sure there’s many other tire shops in between but none like Express Tire Santee.
Thanks again guys for being so awesome!

This place is a breath of fresh air. I dropped my car off to Toyota Service center behind express tires to service my car and they also quoted me a high price on tires so than I called a guy named Miguel at express tires. He gave me an awesome price but I couldn’t get my car to him cause I was at work and the car was at Toyota, Not only did Miguel give me a fair quote he picked up my car for me, «being that I was at work» and brought it to his shop. He put new tires, aligned my car all in the time he said he would. I was super impressed by his positive attitude and his commitment in pleasing his customers. I would definitely recommend working with him and taking your car there for all your service needs. Their a one stop shop.

Itbis always so stressful when I have to do anything with my car. I am always scared I am going to make the wrong decsion or spend to much. That being said I came to Express tires anxious and left with four tires, a great warranty and a two new friends. Miguel and Chris were helpful, professional and kind. I really felt taken care of and like they understood my finances and safety concerns as I am a single Mom and want my car to always be a safe place. I highly recommend using them and asking for Miguel. Thanks guys!

Excellent service. Miguel and his manager Chris is knowledgable and will have the problem identified in no time. Definitely going back if I have any more car and/​or tire problems.

These guys are really great. Dean was helpful in every way possible. He got me set up with better tires and found some serious safety issues with my 185k mileage vehicle. They priced it out at a really great price for all the work they had to do. I would highly recommend.
I have to add that they stayed late in order to finish the job in one day. My car drives like a new car. I just can’t recommend them enough. Everyone was courteous and they even dropped me off at my house and picked me up when it was finished.

Awesome service and quality!
Very cool of them to give free balance for no charge as I bought my tires here…

For some reason my review ended up on the «not recommended» list (probably because it was an old profile with only 1 review and I have since created a new one). So I am re-​posting my review from about a year ago:
I’m not normally one to write reviews, but it only seems fair to alert other people about my recent negative experience at Express Tire.
I popped a tire a few weeks ago and, since my car is all-​wheel drive, I had to replace all four tires. I also wanted to have my car looked at to figure out what was causing a grinding noise when I would brake.
I dropped my car off at Express Tire at 10am and was told they’d take a look at it and give me a call. At that time I also inquired about how much tires would cost and that I wanted to talk to them about putting tires on for me as well. After not hearing back, I called them at 2pm (4 hours later!) at which time they told me they drove it and couldn’t figure out what was causing the problem.
I had also been in communication with Discount Tire and was trying to make decisions about price and quality of tires to put on my car. Then Dallas, at Express Tire, told me they were willing to be competitive with pricing on tires and he was super helpful and got me good tires for a very reasonable price :) So I told Express Tire to go ahead and put the tires on for me. They informed me they would be done by 5:30 or 6:00pm and they’d give me a call. I also asked that they return the three good tires to me, because they were still in really good condition and I wanted to sell them.
After 6pm passed, I still received no call, so yet again I had initiate contact with them to get updates on my car. Glenda told me they would be done within the next 20 minutes and that she’d give me a call. 20 minutes later, 6:20pm at this point, Glenda called and asked if I could leave my car overnight. I really felt like I had no choice considering they closed at 7pm. So I told her that would be fine (although I was very annoyed considering my car had already been there all day at that point). Then I asked her when my car would be done because I had school the next day (25 minutes away) and my car is the only means of transportation I have. Glenda kept telling me they would call me, but I was not satisfied with that answer considering they did not have a good track record for calling when they say they will, so finally she told me it would be done at 9:30am.
I ended up just finding another way to get to school and went to pick up my car in the afternoon. When I got there I paid and then asked if I could grab the three tires they took off. Glenda informed me that they made an oopsie and the tires were already thrown away. At that point I just stormed off and I do not intend to go there anymore.

The old man that was working the counter today was grumpy and put me in a bad mood. He was rude to his co-​workers and the other customers were noticing his bad attitude as well. Someone needs to have a talk with him. Maybe he forgot his Geritol this morning or maybe he should retire to Florida.
They told me I need new tires, big surprise considering they are a tire shop. The Pirelli’s I have are only a year old and almost $ 150 each. Yeah, I should just get new ones every year.
This on top of the bad customer service = I wont be going back.