Chase Bank

Literally 20 people in line right now and ONE bank teller. It’s like this all the time. Absolutely terrible. There’s a branch manager just standing around with her thumb up her butt. Useless. If you can, head to a different chase.

This review is dedicated to Miss Katie Freeman, the best private banker that I have ever worked with. After buying a Lexus from Crown Lexus with an interest rate that I am not happy with, I came to this branch in Santee to seek for help. Katie took my application and walked me through the process with ease. She even spent her time to speak to a loan officer from chase to extend my loan terms. Although I did not get the terms that I would want to, her dedication, hard work, and professionalism made me feel that she was actually not a private banker but a very nice friend. I am very thankful that I decided to come to this branch. Thank you very much for your help Katie.

My first visit to this branch, and I noticed that there was one teller window open and 6 people in line. A waaay too chipper young woman greeted me with a big smile, «Welcome to Chase. How can we help you today?»
Obviously, she could help by opening another teller window and cashing my check. So, I told her that.
She giggled, «Oh, I’m sorry I’m not a teller. She’ll be right with you.»
«Could you ask the manager to open another window?»
«She’s not in yet. We have the inside ATM’s here,» she motioned to these two monstrosities next to the lone teller.
Thanks, for nothing. This is poor service, plain and simple. There is no excuse to have people standing in line several minutes, when there are four teller windows and only one teller working. Incompetent bank manager, IMO.

There are so many things that wrong with this bank rude employees and a Manager who doesnt care to make his customers happy. I have never seen a branch manager that just dosent give a SH**. I plan on changing banks after this. chase has lost focus on caring about its customers. all they want is our money. If he had even acted as if he cared it would have helped but he didnt.

This bank is horrible, i come in to cash 2 checks, and the girl tell me is 8 dollars to cash, seems stiff, but ok, what ever, so she tell me ok, it will be x anount, and it did not sound right to me, so I ask her, i thought it was 8 dollars??? And her replay is…” yes, 8 dollars each”, talk about rape and gauging people… wow.

Finally stepped inside of this branch today. Everyone was exceedingly polite, professional, and helpful. Coupled with the fact that the drive thru ATMs always work this is a 5 star location.

I had an experience at the Chase Bank (Santee Branch) worth sharing on Unilocal.The reason is stated in the last paragraph.
I had a Chase business check transaction. The teller who is actually a manager asked me, «Do you know who our clients’ authorized signers are on this account?». The question not only made me felt uneasy, but I respectfully stated the answer should be found on the Chase system. I was then brushed off to wait in the lobby.
Another manager assumed assisting me because the branch was closing soon. I described what happen and how I felt uncomfortable with the question due to the privacy act. I wasn’t the only customer in the branch.
Here is the reason I’m writing this review. After I told the manager about the privacy act (Privacy Act of 1974) and fidelity to their customers, the manager then tells me who the authorized signers were. This may or may not seem like an issue, however, Chase is on public record of breach of cyber security. I don’t want my information shared with non-​authorized persons. And this security issue overshadows the bad service due to closing.

This branch makes you feel like family. They are always willing to help out.

Had to make a deposit for my sister, I don’t have an account here but the girl I dealt with, I think her name was Merna, she was soooo nice! Very good customer service which is part of what you want in a bank.