Servpro of Santa Rosa SE/ Sonoma

We had a sink overflow from our upstairs laundry room and came home late at night to find it raining in our kitchen downstairs. After immediately stopping the water and getting help from neighbors and calling insurance, we didn’t know what to do. Facebook referrals from friends led us to ServPro at this particular location. What happened next was amazing. Starting with the first phone call, your team took care of our family. I’m of course happy to report they also took care of the absolute clean up of our flood and our home — their work was extraordinary, careful and meticulous. But it was so much more than that. They also communicated with us clearly and proactively and made us feel at ease in one of the worst disasters we have had to face. Our crew chief Michael was amazing. To say he went the extra mile is not to say enough. The hard labor of team members like Will day in and day out was amazing. This crew did so much more than remove the water damage from our home, They helped me and my children clean up and deal with the anxiety and fear of this disaster. I am forever grateful. I would highly recommend this ServPro location.

This has got to be one of the single worst companies in all of the county.
Without elaborating too much, their son suggested to stop all work in the middle of the job, because he claimed that if we didn’t want to «do it right», then he’ll just pack up and go. He said that since my insurance was covering it (cough, cough), that they needed to invade our home for 7 days between Christmas and New Years.
Then his father, the owner of the company, had the audacity to say to me that he «heard I was having marital problems!» The process was extremely stressful and my husband was joking that it was going to cause us to get a divorce. He said this in jest. Anybody with a brain would’ve gotten that.
They stole our undamaged cabinets and sink, which I had made them promptly return (and sold on Craigslist).
They used HASMAT suits WITHOUT masks, thinking this was taking precautions. Really?
NEVER, ever use this company. At least not this franchise. Completely unprofessional and inappropriate.
Interestingly that they were referred by our insurance adjuster. Can you say «kickback?’

Made an appt for them to come out to clean some mold/​mildew in a bathroom and made the appt for 9:00a in the morning. They called at 4:55 the day before and said they had to cancel. Very bad business in my opinion. They left a voicemail to reschedule but we will look else ware

Servpro is AWESOME! We had pet urine stain on our carpet at a rental property we have and Servpro was recommended to us by some friends. Jessica and Alexia the office representatives who assisted with setting up our appointment were extremely helpful and gave us many options for removing the stain. We were given a two hour window of 9 a.m. to 11 a.m. as to when our technicians would arrive. The morning of our service, Beau and Josh arrived promptly at 9 and went above and beyond their service and best of all, the spot is gone AND odor free! Beau and Josh were efficient and professional and helped us get our carpet back to new. I would use Servpro again in a heartbeat for any number of the services they offer (although I hope I won’t have to) and would highly recommend them to anyone needing assistance with water damage, fire damage carpet cleaning and more! Thanks Servpro for the peace of mind of knowing that you’re there if we need you!