Rite Aid

Perfectly reasonable Rite Aid just off the 101 in Santa Rosa. Staff was friendly and I was able to find the personal products I needed. Store was clean and well lit and the shelves were organized and well stocked. I prefer stopping here when I’m in town and need something from a drug store.

Excellent pharmacy and staff. However, a lot of turn over in the customer service cashiers. I would blame that on management and upper management maybe not paying employees not enough or mean to them. Then they are not trained well. The cashiers always look trashy, too.
They only have one long term employee. The bathroom there is SO SCARY. I feel like I’m going to get jumped when I go use it. I can’t believe they let bull dogs and pit bulls go into the store «unleashed» which is really scary to me because I hate dogs.

I have shopped here for many years and yes the store could use some revamping but there are some great staff working there. the young lady in the pharmacy, Angela is terrific. Not only super efficient but always so helpful and kind. I’ve seen her deal with some very rude people but she always treats them with patience and a cariing attitude. the pharmacist Barbara is also terrific. I hope that the management realizes how lucky they are to have these people working there!

I ordered some photos to be printed at this Rite Aid. I got an email in the morning saying they were ready to be picked up. When I got to the store that evening, there was nobody working within 50ft of the photo center so I has to wait in the checkout line before I could get some help. Then half my photos weren’t printed, and the ones that were printed were just scattered on their desk in a pretty random order, not in an envelope or anything. I’ll order from the other store in town from now on.

I can’t imagine when I’ll find myself at this particular Rite Aid again because I don’t live anywhere near here.
I had a lot of time to kill so I looked at e v e r y t h i n g. I found some gems in the children’s aisles (cash money drawer, Justice League activity book, Jumbo word find, and Monster High scratchy puzzle, all very reasonably priced!), and some other fun things for the kitchen.
The store is dated. I felt like I walked into an early 90s time warp.
I will say that the best part of my experience at this Rite Aid was the cashier. She kicked BUTT with her awesome customer service!
I purchased tequila and wine, and my tequila had an expired $ 2 off coupon attached. She honored it anyway. AND she gave me an additional discount with some other coupon scanner thing she had! She was funny, pleasant, and kind of reminded me of Sweet Brown. I wanted to hug her when I left.
I should return and get her name and let management know she ROCKS! In fact, I think I will one of these days, and sooner than later!

Its Rite Aid… average customer service, Weird people shopping there… we’ll hell, I shop there. And a semi convenient location on Farmers.
They have all of your basic drug store needs.

Roadside marketing would be GREAT! That’s my message to management. You could drive passed this strip mall and never know what’s in here.
Dilapidated store on the inside, looks like a clearance rush took all the life out of the place. Or they moved into a spot which went through a lot of duress and had never been cleaned. (properly) Floor employees look less than thrilled to be here.
The floor tiles show dating and are scuffed up. Also products are everywhere, they could use a more precise layout and signage to direct me. This is where CVS makes itself more appealing. At least to me but I was here for booze and Rite Aid had a great sale on Rum. 1.75L bottle of Captain was at a great price compared to competitors. Took a bit of time to circle the store and find it but I did. Now where are the mixers… remembered I have kombucha at home and that makes a perfect mixer every time.