Redwood Credit Union

I absolutely love Redwood credit union. I became a member when I was 19 years old. I came from Wells Fargo Prior. And I never really got anywhere with Wells Fargo.
Redwood Credit union has now helped me build my credit up. They have given me loans for 3 new vehicles. And I was just able to purchase a brand spanking new 2016 Toyota Tacoma.
This Redwood Credit Union location also provides a coin counter. So if you have a jar of change you’d like to empty, brig it here and drop it in. They only take 6% vs the coin star inside Safeway that takes 12%-13%
Rohnert Park and Sebastopol locations do not have a coin counter.
Besides Rohnert Park, this location is always super busy. With lines several people deep. They really do the best they can to accommodate their members. I do weekly business deposits. And can hold up the line for other memebers. I know all of the tellers. There are certain tellers I love to get because they are wicked fast. And then one or two I dread because they are on the slower side. And my transactions can take a while.
On the bright side, RCU has has always been there for me and have addressed my needs and concerns

within 2 years debit/​credit card compromised, crowded with bozo’s on the 1^st, 15^th with handout gov checks getting cashed. Need to search for better institution.

Yesterday was just not my day… I entered the bank to do a couple of things. Firstly,
I needed to rid myself of a few pounds of change. I went to the machine and inserted my card. As a member mind you I was going to pay them back 6.5%. But it seems that my own credit card wasn’t enough for I.D. so it asked for my account number… not having it I had to get in line. At this bank, that is no easy task. So 10 minutes later, the
teller is ready for me, or so I thought… I step to the window, and he leaves to go chat with another associate, as they are laughing and seemingly having a great time I slowly back into the position I started from… O.K. so he doesn’t come back to the window and not a word… another pleasant teller helped give me my account number. And now back to the machine where there are now two people cashing in thier change… hmm. My second «to do» was to get a guarentee signature so that I could do and automatic transfer from my broker account to the bank account. I was told that I was in the system and would be called up… again another 15 minutes later a gal calls out my name, and turns around to go back to her desk without
acknowledging me except to say «ready?» …‘fine thanks how are you!!! that would have been nice. But instead I got the «cold treatment» after she found out I had signed
the last page in advance of her seeing it. Wow, guess it doesn’t take much to piss off our great customer service people these days. After asking her if she actually was pissed off at me and still not a reply, I grabbed my drivers’ license and paper work
and walked out… it felt so good. I then went to the Mendocino branch where the customer service has always been unhurried and exceptional! Have a nice day Sandra.

The best place to do banking in Sonoma county. Friendly tellers and no fee for almost everything. We have banked with them for 24 years. They have a marvelous banking class for teens, also.

For the second time in 1 ½ years I received notice if a security breach, my debit card was cancelled and a new one issued. The second one happened while I was on vacation and now I failed bill pays that I have been fixing. I just cleaned up the last mess they made! If they are going to continue having security problems maybe they could come up with solutions for the cancelled card, like rather than denying all transactions place them on hold and get my ok to apply them to my new card. Getting sick of the financial hassle…6 weeks later, we get another notice saying there has been another security breach and I am being issued new cards! Good god! I have NEVER had this issue with a bank! A new bank is in my future.

Live person customer service available by phone 7 a.m. — 8 p.m. M-​F

NOT FOR SMALL BUSINESS. My wife owns a hair salon so we have to deposit cash and checks. We use to live next to a RCU with a deposit box and that worked out fine. This branch has no such thing. You either have to go into the branch or stand outside and deposit it into the atm.
If you can go into the branch (for me that would be Saturday or lunchtime), you have to wait in line, give the money to the teller and stand there while its counted because they don’t even have a deposit box inside the branch.
Here are the problems with the ATM —
No rear view mirror — this is something you always notice when standing with a wad of cash and checks in your hand at night.
The machine dumps out checks randomly and asks you to confirm the amount of the checks that it did take. Unless you know the checks that made the cut and can do the math in your head you’re unable to confirm it.
It frequently can’t read the checks and you have to type in the amounts. This is always fun.
When it spits out your receipt it doesn’t total checks — It only totals the checks in the groups that it accepted them — for example — if in the first pass it accepted 2 checks it gives you a total of the two — in the second pass it accepted 4 it gives you a total of the four — but it does not give you a total of all checks deposited. So to make sure the amount in the machine matches what you have, you have to re-​add all the amounts on the receipt.
And if it’s not right… they charge you a fee.
Their solution? Well for $ 9.00 they’ll come get your money for you…
It’s like they don’t want small business at all.

I run a small business in Berkeley and if I treated my customers like I have been treated by Redwood Credit union I would be out of business by now. In applying for a conforming loan to refinance my house I have submitted 4 rounds of documents that include them asking two or three times for the same document. I submitted internet statements of my cash savings only to be told 2 months later that they must be original paper documents direct from the bank. They researched my ownership of several houses with the county recorder and contested the validity of the county records and made me submit the original deed of trust. Every time I sent them the next round of documents I waited weeks for a response. Finally, with this last round, I called RCU and refused to hang up until my agent took my call. Never once did they initiate a progress report on the loan. My credit score is 805, I have a personal income 10 times the monthly payment, I have enough cash savings to pay off the loan if I want, yet I am unable to convince them that after 40 years of home ownership with never a late payment, I am not a risk. After 4 months of having my application drag out and being once again asked for more documentation, I suggest that you find another source for your loan.

LOVE THIS BANK! I’ve been w/​them for over 10 years and have NEVER had a problem they couldn’t help me with. I’ve always found the tellers to be extremley nice and knowledgeable. I’ve gotten 2 car loans and a personal loan w/​no trouble. I call give them my info and BAM loan approved please come down sign your name on the dotted line and off I go to get my new car :)

So, I haven’t had any problems with RCU as of yet. I like being able to go into the bank without penalty and find the tellers to be both friendly and helpful.
I don’t even remember when I started this Unilocal review… but now I’m sure it is many many months later… and I still agree with the above statement.

3 strikes and your out policy on credit card payments.
I’ve had my card with them for 10 years and had never missed a payment. When I say never I mean never. So when I missed a payment I thought that maybe they would be a little leniant with a grace period. Wrong.
I brought in my misc. coins to cash in their machine. When I went to get my money from the teller (from the recipet at their coin machine) I was refused my money! Their assistant manager, a dark complectioned male with a goa-​t and glasses, refused to give me my money and made me put it toward my credit card payment. This is illegal, I’ve looked it up and asked friends who work in banks.
I explained that I needed the money for gas to get to work to earn money to pay for my credit card. He could care less. I’ve moved my business to Bank of the West next to the Flamingo Hotel and have been much happier since.
Stay away from RCU. P. S. If they give you lip in their call center then just know it’s located above the branch near the judicial center or in their HQ on Cleveland. So you can go complain in person.