Mission Valero

Went to fill up in at the most expensive gas station around to get the car wash.
Oops …clerk says it’s not working, doesn’t offer a voucher for another day either. Doesn’t give me the lower price for doing the car wash deal either
Would they, could they put up an out of Order sign!!!
Just another mediocre business that over charges in Santa Rosa because they apparently get away with it.
I am just going to use services in Marin and SF! I actually pay less and get better service.

Like this gas station. Good Subway, decent car wash.

Only car wash on my side of town, does a pretty good job for $ 11. It isn’t a touchless wash which is a minus, and has a long line on weekends.
They have a pretty good Subway in the gas station, efficient sandwich makers, I’m sure the place can get a tad busy.

The best part about this gas station is the location, but that’s about it.
Service from the cashiers– HORRIBLE! Every time I’ve had to pay in cash they are rude and far from helpful when you ask them a simple question. I understand the employees probably make minimum wage at service stations, so I do my best to be polite and thankful.
Just the other day, I paid for a premium level carwash, but the air dryer did not work. SO my car looked worse than it did before I drove thru. I explained this to the cashier. Assuming by his timid temperament, he was probably a new employee. He confessed there have been several complaints about the malfunctioning dryer, but was UNABLE to help me with my issue. I stated «You guys should have a sign, saying the dryer is not working». The manager heard me, and quickly escorted me outside, tried to convince me that this was a new way to dry …“air dry”. I asked for my money back, and he refused. I was late for church so I just had to drive away. I’m in the process of contacting the owners, but haven’t had time. The manager is a scam artist. He could have easily solved the issue by giving me my money back and prevented future issues by putting a sign. I understand it’s not a regular carwash, but your car should not come out worse than entering the apparatus. It’s not about the money, I strongly believe you should get the service you are promised.

This gas station always contends for the highest price per gallon in Santa Rosa. Credit card price vs. cash will rip you off another 15 cents /​gallon.
The drive thru car wash used to be free with a fill up over 12 gallons. Now it is $ 8. The wash doesn’t get $ 8 worth of dirt off my car.
Mini franchise Subway sandwich station inside the mini-​mart. Mini-​mart itself is pretty ho-​hum.
The Flying A station is 2 blocks away. It’s locally owned, has a better mini-​mart, has a spotlessly clean restroom. The gas is always 20 cents per gallon cheaper. Go there instead.

Freindly staff and decent prices.

I had stopped in here a few times for gas or beverages and always found the people working there to be friendly or helpful. But it was my recent experience with the Subway counter that really inspired me to write a review for this location
A few days ago I went in to get a foot long Subway sandwich. The guy behind the counter loaded up the bread with everything I requested. Then as we reached the end of the assembly line he accidentally grabbed the wrong squeeze bottle and gave my sandwich a long shot of the chipotle sauce instead of the sweet onion sauce I requested. When I reminded him I had asked for sweet onion sauce he agreed and looked at me in a puzzled way that indicated he didn’t realize he had (innocently) grabbed the wrong bottle. Then he looked down and shook his head upon realizing his mistake. It was not even remotely a big deal to me and the woman working the cash register made fun of him about the error. I told him it was fine and I would still happily eat the sandwich. When I went to the register to pay the cashier only charged me for my drink and wouldn’t charge me for the sandwich because of the mistake. Three times I tried to explain that it was NOT a big deal and I was totally willing to pay for the sandwich. Each time I insisted on paying she insisted the sandwich would be free. Now THAT, my friends, is old-​school customer service; going above and beyond to make the customer happy, even when the customer was _​already_​happy.
I believe it’s just as important to catch people in the act of doing things RIGHT instead of only just criticizing people when they do things poorly. This Valero/​Subway visit was an excellent reminder of the importance of reinforcing the good things people do. They are definitely going to get repeat business from me. :)

Used to offer a free car wash that made up for higher gas prices. No more free car wash but the gas prices are still 20 cents higher than any other station I passed on the way home. Only upside is the place isn’t crowded.

They totally deceive you! They have the big sign all lit up from the street with one price, then you pull up & pay a much higher price, just to find out that the cheap price is for cash only customers… Total crap!

Mission Valero (santa rosa) isn’t just a gas/​diesel stop. their immerse corner location also encompasses a car wash, a convenience store, and a subway ($ 5 foot longs).
gas drips:
–offering .08 cents discount for cash
–diesel cheapest in santa rosa
–car wash not so busy. across street much busier. offers more personal service, (amigos wiping down cars instead spray, spray, and out you go) mechanical car wash here
–subway $ 5 foot long subs.