Massage Envy Spa

I have been a massage envy member for about 5 years and will be for many years to come. It is a very affordable option for someone who enjoys regular massages. Just make sure you understand the contract. One great thing about the membership is that I can use those massage credits at any massage envy. If I am traveling and feel like I need some stress relief I can just look up the closest office. At some of the locations I do occasionally receive mediocre massages, but I have never had an issue at the Santa Rosa branch. In fact in my experience this location is one of the most reliable for «good» therapists.

The atmosphere is pretty good. The only problem that I had was the high turnover of the massage therapist and estheticians… I changed to the rhonert park location and found Yoshi to be amazing. There were no warm neck wraps and not a real feel of pampering. I called one day shy of my 30 day notice to cancel my membership and was told that they would take their next full payment. Ok I did try to give. 29 day notice instead of thirty. Later I tried to find out when I need to finish using my excess credits and no one seemed to know. They also said they had no record of cancelling my membership. I left several messages for Brittany, the manager, and received no return call. I later had the rhonert ok branch call and they were able to talk to Brittany but she told them the at she had a record of my cancellation and would call me back. She never called back. Now they just took another payment and of course Brittany will give me a call back. They are even raising their rates. They made absolutely sure that I never return or refer my friends… which is too bad. They do have some really good massage therapists.

After I placed my review, the manager emailed me and assumed no responsibility, just continued to blame my husband and I. I called and asked for the corporate phone number to place a complaint! The manager tells me they dont have a corporate. Really??? So i did my research and finally found it on my own!
I will be placing a complaint to their corporate and making sure this gets resolved. This is such poor customer service and then lying and saying they dont have a corporate? Please.
Anybody thinking about coming here, please do NOT! They are horrible people who take advantage of customers!!!
For anybody else who needs this information, dont believe them when they say they dont have it!!!
Here it is:
Contact Massage Envy Directly (updated 1÷13÷15)
Massage Envy Corporate Contact Information:
Corporate Office Phone: 480−366−4100
Corporate Office Fax: 480−366−4200
IT Help Desk Support: 480−366−4159
Corporate Office Address:
14 350 North 87^th Street
Suite 200
Scottsdale, AZ 85 260
Massage Envy Corporate Officers/​Management:
Public Relations Director: Karen Sung —
President/​CEO: David Crisalli —
COO: Joseph Luongo —
CFO: Gregory Esgar —
General Counsel: Melanie Hansen —
Chief Information Officer: Daniel Miller —
Researching replacement
Chief Learning Officer: Andrea Rivera —
Chief Marketing Officer: Susan Boresow —
Chief Brand Officer: Debbie Gonzalez —
VP Operations: Aaron Meyers —
VP Franchise Development: James Copley —
VP Supply Chain: Peter Rudenberg —
VP Ind Relations & Product Dev: Cynthia Funk —
VP Product Knowledge: Margie Carithers —
VP HR: Rachel Austin —
VP Retail and Merchandising: Sheila Ullery —
Director of Brand Continuity: Dawn Weiss —
Researching replacement
National Director Franchise Sales: Lori Merrall —
IT Director: Ronald SirCar —
Director of Operations Support — Robert Fish —

Wouldn’t give this place my business if they were selling the last gallon of water available in the state. The fact that they require customers to sign a contract to keep them coming back is a dead give away that the service they provide is not of a high enough quality to create demand on its on merit. In my opinion Massage Envy operates with a spirit of corporate greed and is unethical in the way it ropes customers in with a contract. Note to Massage Envy: You are an over-​hyped massage parlor, not a business worthy of initiating contracts with the general public.

Made an appointment for my husband. He asked for deep tissue and strong hands. Didn’t not get what he asked so he came home pretty disappointed. First time ever has he been disappointed with a massage and this was his first time trying massage envy. Probably will not be going to a massage envy again.

I was super excited about finally using my gift card at Massage Envy only to be extremely disappointed. Made an appointment for a 1 hour massage and added a sugar foot scrub. Massage was mediocre. Pressure was too hard at first then not enough for the remaining. Masseuse massaged my neck, back, back of arms, legs from the mid thigh down and feet. No front of arms, hands, head, upper thigh in front or back or declate (upper front of chest). Foot scrub was unimpressive as well. Sugar was smeared on feet, wrapped in warm towel and wiped off. No scrubbing. I would have expected a full hour for the massage and additional time for the foot scrub. Not the case. I guess I have been spoiled in the past by going to the Calistoga inn and spa for my massages. At least when I leave I feel like a happy wet noodle! They may cost more but definitely well worth it. I will pass on the membership and spend my money in a place the knows how to deliver exceptional service. Super bummed!

Well, here is another mad customer. I’ve been going there for 2 years. I broke my ankle and they insisted that I pay for the last couple of months on the contract and that, with a doctors letter describing my injuries, I would be able to continue with the 2 hours I had paid for when I’m able to come in. So, I made an appt, told them the story, and all was fine until today, when the office person called to confirm my appt for tomorrow, she explained that I would have to pay again, but gee, it will be at the introductory rate. I said, so I’ll be paying twice for the next 2 massages? She said yes, you know this is a corporation and that’s how it goes. Unreal. If you want a massage, there are plenty of great masseuses without going to this money grabbing company.

Although the massages I received at this location were pretty awesome, the corporate policy for «members» makes this a terrible experience.
After a sports injury, I signed up for a Massage Envy membership. Upon moving to Forestville, the closest M.E. location was 45 mins away, making the commute prohibitive. Tucked away in the membership agreement, apparently, is a clause that states that I have only a couple weeks after my cancellation to use all of my accrued massages. Since I have a newborn, that’s just not going to happen.
In summation, because of a tricky policy that punishes long-​term members, I paid $ 1000+ for three hour-​long massages. Unfortunately, I cancelled after the date for inclusion in the class-​action settlement against Massage Envy. And my neck really hurts today. Wish I had gone mom-​and-​pop.

was in a while ago and NEVER came back. for a good reason. Try a different place who doesn’t require contracts and have better customer service. Hands down worst place you can go to… manager is horrible, all they care about is selling you memberships and getting more money out of you… no wonder Massage Envy has a lawsuit against them …

It’s too bad you don’t have a minus-​star! I signed a contract for a one year membership. I liked the first couple of massage experiences. Then the masseuse I was seeing left, so I tried a new one. She was fine the first time, but the next time showed up 10 minutes late, and finished 10 minutes early. I said something to her about finishing early and she said she had the next appt to get ready for. I spoke with the manager who told me she would speak with the masseuse. The same thing happened the next time, so I spoke with the manager. She said she would rectify the situation by speaking with the masseuse. I said I wanted to change AGAIN. I did change and was happy with that person. At the end of my one year’s contract time, I told the person at the front desk that I did not want to sign up again, so what should I do. Like sign something? She said I did not have to sign anything, and that all I needed to do was to tell them. I became ill after that, and was not really checking my credit card statements all that carefully. I admit that was my fault. After 4 months I received a phone call from Massage Envy, telling me I had four massages to make up for. I, then, looked at my credit card statement and found that I had, indeed, been charged for four massages. I called and spoke with the manager, explaining I’d been ill and had not been keeping close tabs on my statements. I explained to her that I had been told by someone at the front desk way back when that I did not want to continue and had been told my verbal notification was plenty. She told me that I had to sign something to make that true, but, just to be nice, she would honor the 4 I had already paid for — for me, or a friend or family to use. I scrambled around and found several friends who were thrilled to have a free massage. Little did any of us know that this all had to be done in a very short time. One person got in within that small window of time, but the others did not. My advice is to RUN NOT walk away from this place!!! BTW. This place has a class action suit filed against it.

I have been a member at Massage Envy for several years with no issues. I have been to many locations in California and Florida. I love this location! The receptionists are always friendly and welcoming. And scheduling my massage appointment is always super easy. The only therapist I have seen here is Peter. I was randomly scheduled with him the first time and got lucky! He is amazing! He is professional, on time, and listens to what areas need special attention. I like deep tissue and he is great! I have yet to try another therapist at this location and I doubt I will! I highly recommend Massage Envy, Peter, and the Santa Rosa location!

Wow! From the looks of these Unilocal reviews we are running either hot or cold. I came to this massage envy from another location. Honestly I had to go through 2 or 3 therapist before I met Natalie. She is very knowledgeable, friendly, welcoming, and always makes the experience healing and relaxing from start to finish. My frequent back pain has become greatly improved and for that reason I am glad to be a member with a future appointment on the books!

Overall — disappointing.
And read about the class action law suit against the franchise. :(
I was a member for more than two years, and am so glad that is over! Screwed up appointments, rotating staff (especially at the front desk), late starting appointments, last minute calls to change appointments after they were scheduled well in advance.
To top it off, as my membership was being wrapped up I was told I had 2 ½ sessions left. So I booked a massage and facial. Not such a relaxing experience as it started 15 minutes late, the steamer did not work for the facial and when I was done they said someone had made a mistake and I had to pay for the services! O Holy Crap — I would not have ever gone back if I did not have sessions to use! Oh, they said, ‘someone made a mistake’. Really? I think it was me for going.
Of course there is not any written record of me being told I had 2 ½ sessions.
Only my guess, but if they were good to work for they would be able to keep the front desk staff and they would then know what they are doing.
Don’t bother unless you want a quick no frills massage — but don’t do the membership.

I have attempted to like this place multiple times– while other locations are good this one is horrible. My messages/​facials are always cut short on top of waiting past my appt time. Last message I had the misuse dripped sweat on me best of luck to you if you try this location. I highly recommend sonoma instead.

I find that many people look down on Massage Envy because it’s a chain of spas, but honestly I have had nothing but a wonderful experience here as a member. I couldn’t tell you the names of masseuses that I’ve had but out of 3 or 4 I have yet to have a bad one! In fact I’ve been so relaxed I’ve definitely fallen asleep a few times.
And then there’s the girl who does my facials, Sierra. SHE IS AMAZING! I have had problem skin all my life and every time I see her my skin is practically flawless the next day! I seriously can’t get over the miracles that she works! She is also so kind and personable — I recommend everyone go and see her!

If you visit Massage Envy, there is only one massage therapist to request! His name is Richard and he is literally life changing. He has corrected so many of my neck and back issues. One hour with him makes up for a life time of mediocre massages. He truly has a gift. He is the nicest man on top of his incredible massage. If you haven’t seen him you are missing out. If I could give him 10 stars I would. My husband and I wait weeks to see him but he is so worth it!

I got the introductory price, which made this experience ok. I would NOT go back if I had to pay the full price for a massage though! If you don’t sign the contract, it’s about $ 100 for 1 hour. And you are expected to tip on top of that. I went later in the evening, and the lady giving me my massage definitely seemed like she wanted to be done for the day. She seemed to cut stuff short, including one of my favorite parts, the head massage.
Pros:
–Easy to schedule. Good hours.
–You fill out a form before-​hand, so they know exactly what you are ok with, example: with them massaging your head, or you stomach, etc.
–Good one-​time introductory price.
–The tea at the beginning was good.
Cons:
–After the introductory price, either you have to sign a contract to pay every month, or you pay a high price for a single massage. This is a CHAIN! You’d think they’d have cheaper prices.
–It’s definitely not a full hour of massage.
–Not a great location, in my opinion.
–Was not impressed with the massage quality.
–Massage felt rushed and like the masseuse wasn’t completely into it.
The cons outweigh the pros, in my opinion. And especially now that I don’t get the introductory price anymore, I will not be going back. I can find way better deals elsewhere.

I wish I could give them negative stars! This place os a rip off and the store manager is a theif. I got a membership. Well kind of. I didnt sign a contract. Which i should have but they messed up on that. Ill explain. I had a massage and facial twice. First massage: my masseuse kept talking to me. I couldn’t relax at all. Second massage: he kept putting wayyy too much pressure. I thought he was going to break my neck! My facial was good. Good for the price. Cheap. Learned my lesson on trying to be cheap.
So I had my purse stolen and so I had to get new credit cards. I didn’t want to go back there so I didn’t bother to call or anything since I never signed a contract. Four months go by and they sent me a letter saying that I owe them 4 months or they are going to send me to collections. So I called right away.
I spoke to the manager and I explained how I haven’t received any calls or any other letters besides this one. She pretty much called me a liar. I told her that this was ridiculous and If she could work with me since I don’t have almost $ 500 to give them. Shes said too bad that I had signed a contract. I told her that I never did and she called me a liar again. I asked her to mail me my contract and we hing up. Thats when she called me back saying that they couldnt find it. Hmmm… Now she tried to work with me saying that she would take 2 months off. I didn’t think that was fair at all especially since I didn’t have a fricken contract! I asked her who was above her because she was not being very helpful. Her answer was some lady in Texas who doesn’t accept calls. Blah di blah blah! Basically Massage Envy sucks! Huge waste of my time and money! Get a new manager and send your masseuse back to school!
Please don’t waste your time here! Go on groupon or a real spa!

Not a big fan of massage envy. By referral from a friend, I signed up for minimum 1 yr membership which allowed me to get a 1 hour massage for $ 59.99.
Scheduling was easy, the ladies at the front desk were very helpful. I was able get a 1 hr massage on a same days notice with no problem. And I was told that I could use my credits at any massage envy facility (which I only used one location).
I had scheduled with a variety of the employed massage therapist. This is we’re my concerns begin. My massages routinely started 10 – 15 late. I’m talking about from the time scheduled to when they actually take you to the rooms. Let it be noted that I always should up about 5 minutes early or right on time (due to appointments being made on the spot).
In a few cases, they would even finish 5 – 10 early too. For example, a 9:00 appointment would start at 9:10 and end 9:50. In the exam rooms, the facility provides a tip sheet on how to tip. A 1 hr massage read as follows: 10%= $ 10 15%=$ 15. I always tipped $ 10 because its a solid bill but my point is that their math is off.
The rooms were clean; I read that one person complained about a lack of aroma therapy and bad music; I can care less about both of those things.
I had a masseuse who was sick once; I know this because she told me she was sick and she was coughing, sneezing, and sniffing (that sound when someone is holding back boogers).
MY BIGGEST PROBLEM: The CONTRACT. My year had passed and I accumulated 6 – 7 credits (I was charged $ 60 per credit of course). My dilemma was that I wanted Massage Envy stop charging me new credits, so I could catch up; they said that was not a option.
Sounds like a easy fix to me. I had to sign a form to end the contract. The form made it mandatory that one more credit was charged.
In conclusion I lost about $ 360 and had sub-​par massages. They did have two good masseuses, but I do not remember their names.

therapists I recommend…
IRENE –amazing, funny, relaxing to deep
ERIN — relaxing and gently
NATALIE –deep tissue
CANDY –relaxing to deep
DONNA –relaxing, healing, soulful
RICHARD — deep deep tissue
TODD — so professional! so comforting
Sierra gives a great facial
…
as far as the front desk, ask for Kayla or Adrianna, it’s better than speaking to the owner even. they know their stuff and have great, helpful attitudes.